Dr. Mroueh and his entire staff are among the most caring people I know. Although no one wants to need their care, they make patient support their highest priority. I have never felt such genuine love and concern at a medical office. My path to motherhood was long and uncertain, and when I was ready to graduate to my OB-GYN with my last child, I hugged the doctors in tears because it felt like leaving my second home. Even when I left empty-handed, I always recommended Dr. Mroueh to anyone asking for a fertility doctor. I cannot praise him enough! I also included a photo of my three little miracles!

10/10 do not recommend! They were cold and had terrible bedside manner. In the end, it felt like a racket. It was almost as if they knew I had no chance, yet initially told me IVF was my only option. Strangely, Dr. M later told me to try intercourse on the same day they called—just a few days before my scheduled retrieval—to say there were no eggs to retrieve. If intercourse was an option, why recommend IVF? I think this doctor is completely out of touch with each patient's situation. Did he even have my chart in front of him? Isn't the purpose of all the testing, ultrasounds, and medication to track ovulation? Then he told me to try intercourse as though he had not said it was impossible when recommending IVF. It makes no sense and sounds like they only wanted to get paid! I would not advise anyone to waste precious, critical time entrusting their fertility care to this disorganized and careless office. I know it is hard to tell someone to seek a second opinion after they have already paid and started the process there. Just know that Dr. M appears to be the doctor for all three locations in upstate New York! Their communication was terrible, especially about important matters such as “why,” “what next,” and “the correct treatment plan.” I am not only upset that it did not work; I am angry about all the back-and-forth, which made me feel they were unqualified in many ways to conduct this level of treatment on people.

Everyone was excellent, professional, and thorough. Amazing care!

My experience with Boston IVF has always been amazing. The nurses are wonderful.

Before treatment began, I was asked to have several blood tests. When one result was positive, a trainee said they would not worry about it. I underwent several IUIs there, none of which succeeded. I later went to Strong Fertility Center, where the first thing they said was that they were concerned about that positive blood-test result and wanted it repeated. The repeat was also positive, and the doctor at Strong told me the condition can cause recurrent miscarriage and requires proper treatment. Second, when they were acquired by Boston IVF and switched to a new system, their payment system became a mess. As a result, I received an incorrect bill for something I had already paid and had a receipt for. I repeatedly called the Albany billing office and the local Rochester office, and even visited the Rochester office to submit proof of payment. I did everything possible, but the bill was not reviewed or corrected, and they threatened to send the balance to collections. If that happens, I will file a complaint with the Consumer Financial Protection Bureau. New York passed legislation prohibiting hospitals from reporting outstanding medical debt to consumer reporting agencies because they cannot verify billing accuracy. My experience at this place was negative, and I will never return. Treatment itself is difficult enough; no patient should have to fight for an accurate bill.

Communication is extremely poor. They never follow up unless it concerns collecting payment. I had to call about everything, including blood-test follow-up. They received the results but never contacted me. Be sure to educate and advocate for yourself; they recommended an unnecessary invasive procedure. The radiology technician was particularly problematic. She spoke inappropriately about personal matters such as body hair and insensitively asked about preferring a child of one sex over another in a setting where people struggle to conceive. Instead of saying she was having difficulty seeing during the scan and trying an external rather than internal examination, she submitted inconclusive information that led to additional unnecessary blood work and another scan. I would never recommend this office. I also advised my regular obstetrics and gynecology office to stop referring patients here and explained how poor my experience was.