University of Utah Hospital, United States

Great. I have been in the process of getting dentures for at least a year. My teeth were in very poor condition, and Hillary has been excellent throughout the process. I have always felt very comfortable with the care she has provided. Everyone is professional and courteous.

It is very unfortunate that I have to write this. We love our doctor, but she is not in the billing department and could not help us. We went in for a routine Crohn's disease appointment and decided to receive the COVID and pneumococcal vaccines while we were there because they are recommended when you have a disease that makes you susceptible. They charged us $750. My insurance said it would pay if the hospital changed the billing code, but the hospital refused and said I should have gone to CVS instead. Yes, really. We will never return after that comment. I also tried to dispute the charge but got nowhere. I probably would have been better off hiring a lawyer. It is sad because we really liked the nurses and doctors. The billing department cost them a profitable patient with a disease—their favorite cash cow. They are no better than a car dealership.

She is a doctor who explains details and treatment options very clearly. The treatment went smoothly, and her ethics and manner left a deep impression on me. I would recommend her to anyone with the same condition as mine.

My husband came here for treatment of kidney failure, and this is the worst hospital experience we have ever had. I can only describe it as neglectful. The nurses caring for him have no idea what is happening, and the doctor never stops by. The food has been terrible. We thought he would go home yesterday, but he was told they wanted to keep him a little longer because his blood sugar was high. They have been feeding him French toast, pasta, rice, and juice for days. He had to ask THEM whether he could have food more suitable for his diabetes. I am not even sure why he is still there. They are not performing additional glucose checks or adjusting his insulin. He is simply sitting in his room, ignored and neglected, while being told he cannot go home.

Late-night ED services leave much to be desired. High patient volumes and inexperienced physicians are to be expected. I spent 12 hours there, and the only good thing I can say is that they gave me a morphine injection. My problem was NOT resolved; in fact, it worsened. Choose a smaller, non-university hospital for late-night emergency care. I will not be back.

The customer service is absolutely terrible. Their patient intake process is also terrible. They show no compassion whatsoever.

I am very pleased with my experience.

I have been coming to this school for ten years and always look forward to my dental appointments. The students and their instructors always make me feel like I am their only patient. It is a wonderful school, and the program is very well organized. Thank you for taking such good care of me.

This program is very professional.

Excellent care! Great experience.

Dr. Taylor is an excellent doctor. He takes my treatment needs seriously and spends time ensuring that I receive the best treatment plan. I feel very fortunate to receive dental care from Dr. Taylor. He is not only an admirable person but also an outstanding medical professional.

I will be filing a nice little lawsuit of discrimination against the University of Utah Emergency Room Department. They had me waiting more than 5 hours in that same waiting room watching so many people come and go before me yet they knew I was there 5 hours later because one of them came out and said that hopefully we will hear something back soon. Just to find out at exactly 6 hours of sitting in the waiting room waiting to see a doctor that the night shift crew at the window who earlier told me to keep waiting because there are more severe patients which I understand and be respectful towards, that he checked me out because they called me 3 times and I “wasn’t” there.?! Even after I told them that I needed to go to my vehicle and get a charger to get me food because I’m hungry sitting there that long. I told them I am hungry being there for that long and the only way for me to pay is Apple Pay through my phone but it was dead while waiting. They checked me out while I was still sitting there in the waiting room as they have been informing to me keep waiting even 5 hours waiting in the Emergency Waiting Room. Never was seen by a doctor and I went back home with the same condition I went in. The only difference is that while I was waiting in there for 6 hours in the waiting room, there were gathered together in their little office by their computer chatting and laughing with each other. I couldn’t believe what America has become in 2026!

Dr. Scaife and Dr. Russell were very professional in their services including surgery and subsequent follow-up post-op appt. Friendly, knowledgeable and professional. World class surgeons.

Dr. Christianson and Dr. Theisen are both highly skilled and truly care about their patients. I would give them more than 5 stars if I could. The treatment was very effective, and the quality of care far exceeded anything I had experienced elsewhere.

Wonderful facility, and everyone was very helpful! Thank you! 😊

Jenna is an excellent listener and helped me develop an action plan that genuinely benefits me. She was professional and kind, and I felt very comfortable with her.

Our family’s experience at the University of Utah Hospital has been devastating. My mother entered the hospital walking, talking, and living independently. After her stay, she left with severe complications, including loss of mobility in her leg, significant cognitive decline, and constant pain. We were told the procedure had been repaired. However, after returning home to Idaho, physicians there informed us that the repair had not been successful and that there were no remaining medical interventions available. She has since been placed on hospice care. The financial impact has also been overwhelming, with hospital charges totaling approximately $893,000. Because we were from out of town, our family had to remain in Utah for nearly two months staying in hotels while trying to manage her care and understand what was happening. Unfortunately, we struggled to receive meaningful assistance from social services during that time. We also experienced significant challenges getting clear communication about her care. There were periods where our family felt excluded from discussions about her condition and treatment plan, which made an already stressful situation even more difficult. We filed a formal grievance with the hospital on November 1st. After more than two months, we have only received a letter stating they need additional time and have not yet received a full response addressing our concerns. This has been an incredibly painful experience for our family. We hope the hospital carefully reviews situations like this and improves communication, accountability, and support for patients and families.

Very happy meeting the doctor and being able to learn tremendous amounts of good information from Dr. Bunch. He was very friendly and he thoroughly dispensed valuable insights and recommendations about my future medical needs. I felt I was the beneficiary of several decades of experience and wisdom into a very specialized area of cardiology. Thank you so very much!!

I have gone to the University of Utah Hospital ER far more often than should have been necessary because I was dismissed each time and made to feel like a burden. I was turned away and seriously misdiagnosed when I had meningitis. My abdominal pain was called menstrual cramps, but it was actually a ruptured appendix. My hernia was called acid reflux, and I ultimately needed emergency surgery to remove my gallbladder and repair the hernia. The hernia was not repaired properly, and they later said I had a condition for which I had never been tested or diagnosed. Perhaps the ER is a training site for students, or perhaps it is medical negligence. Fortunately, LDS Hospital saved my life when the University of Utah Hospital could not be bothered to help me.

Response from the patient’s primary caregiver: The dental school staff went far beyond their duties to help this patient with special needs. It was a valuable learning experience for everyone.

As stated to me by the medical director of sugarhouse health center earlier this year, "We are really good at giving people C. diff". Not only is the University of Utah good at giving people this disease because physicians are uneducated, once you have had it they are great at otherizing you by asking you to avoid touching things in their clinics or doing gown&glove treatment when you are not infected while talking down to you about a disease they know nothing about. Infectious Disease is great, but maybe they should be educating your providers so you can stop infecting people and start actually keeping people safe from HAI instead of pushing them to want to seek care elsewhere or not seek care at all.

Kimberly was friendly, caring and professional. I was well Taking care of.

Hailey is always meticulous with dental care. She does an excellent job every time, and I am always pleased with the results. Her approach makes dental visits very pleasant.