Cleveland Clinic - Strongsville, United States

For my first gynecology visit, I saw Ms. Cohen. I told her I had pain in my lower right abdomen. She pressed on the area, and I winced in pain. She asked when the pain had started and how much it affected me. She said she would arrange an abdominal ultrasound to check for endometriosis, as well as a transvaginal ultrasound. I had both scans and asked the sonographer whether the abdominal ultrasound could diagnose endometriosis. She said she was not checking for that! She was only examining my ovaries, fallopian tubes, and uterus, which the transvaginal ultrasound could also do. The pain I originally reported was completely ignored! Both ultrasound scans were pointless and did not identify the cause of my complaint! What a joke! I underwent unnecessary tests, received no diagnosis, and was simply told to return for a follow-up! I will never go there again!!! What a waste of time!!!

Nurse Tracy in obstetrics and gynecology had a very poor attitude. I am a first-time mother, and when I voiced my concerns, she treated me extremely poorly.

I made an appointment with a dermatologist, but it turned out to be an intern. At first, I thought it was fine, but after talking to her for a minute, I realized she wasn't listening to me at all. I gave up hope of communicating with her and just shut down. I accepted the treatment plan she recommended and walked out of the clinic thinking, either I kill myself or I just have to endure the torment of psoriasis for the rest of my life. A waste of time, money, and vacation time, and I ended up with severe depression.

I had to have my knee examined. They took an X-ray and fitted me with a knee brace.

I scheduled a routine mammogram at this Strongsville location and, like a responsible adult, called ahead to confirm that bringing my service dog would be allowed. I was told yes—because, of course, that’s the law. Fast forward to the appointment, where the technician immediately decided to audition for “Most Creative Misinterpretation of the ADA.” Her main concern? That I might faint during my mammogram and so I can’t tie my dog to a chair. I’ve had around 20 mammograms and have never even felt lightheaded, so this felt like a very specific fantasy scenario she had fully committed to. If we’re making up unlikely medical events, should we also plan for a meteor strike mid-exam? She then added that she might “trip over him.” My dog, meanwhile, was calm, trained, and doing less moving than most of the staff. At that point it became clear the only thing in danger of falling was the logic of the conversation. Then came the supervisor, who escalated things with the confidence of someone who clearly had no intention of solving the problem. Instead of clarifying policy, the solution offered was essentially, “maybe we just cancel your appointment,” which is a bold approach to healthcare but give the powerless some power (especially in woman dominated work environments and I say this has a woman) and see how well that works out. For a system as large and well-funded as Cleveland Clinic, the lack of basic training here is almost impressive. Service animals are not a niche concept. This isn’t advanced policy—it’s day one, baseline, federally protected stuff. But when you operate like a monopoly, I guess you can afford to let common sense quietly exit the building. Cleveland is the armpit of the world for so many reasons. If nothing else, this visit was educational: not about my health, but about how quickly a routine appointment can turn into a masterclass in confusion, improvisation, and misplaced authority.

We have been here for an hour and a half. I scheduled an at-home Express Care visit through MyChart and selected 'on the way.' We arrived 10 minutes later. The kiosk said not to register there for Express Care and to go directly to the Express Care room. The television there said to go to the front desk if your name was not on the list, but our name was on it. We were near the front and watched patient after patient go in, including walk-ins. After half an hour, our name dropped to fifth. The front desk said I had not checked in, even though I was on the list and had checked in through the app. She fixed the issue and said we should be called soon, but we remained fifth. Our name moved between first and fifth while more walk-ins came and went. No one would help. Now everyone else has been seen and the waiting room is empty while we are still sitting here. At least we should be next. I cannot believe no one communicated with us while someone who may have strep throat sat outside for an hour and a half. We are now the only name on the list. Hopefully no one else arrives so we might finally be next.

I left several messages for the Strongsville location and also spoke with customer service and left messages, but no one responded. They seem too busy to care about anyone who is not directly in front of them. I recommend calling Brunswick, Medina, or any other location—avoid Strongsville.

On December 19, I scheduled an appointment with a representative who sounded as though I had just woken him from a Friday afternoon nap. Cleveland Clinic should bring its employees back to the office instead of continuing this work-from-home charade. I explained why I needed the appointment. Although he reviewed my order, he carelessly scheduled me with a physician assistant (PA) in Strongsville on January 5. On the morning of the appointment, a nurse from the PA’s office sent me a MyChart message saying I needed to reschedule with a physician (MD), and the PA appointment was canceled. It took them two weeks to figure this out? Unbelievable. I then received a call from another scheduler who falsely claimed that I needed to reschedule because the doctor’s schedule had changed. She also complained that she had tried to reach me earlier but the call disconnected. I told her I had been at the gym with poor reception, which seemed to upset her. She then offered some new appointment times. Surprisingly, she scheduled me with another physician assistant at a different Cleveland Clinic location. If I had not asked her to confirm that the new provider was actually a doctor, I might have gone through the same ordeal again. She then scheduled me with a physician at another location, which I confirmed in MyChart. This is astonishing. No wonder Cleveland Clinic’s quality of care and reputation are declining. Also, why are patients not allowed to reply to MyChart messages? 🤔

Cleveland Clinic uses unethical billing practices, arbitrarily adding service codes that insurance does not cover.

Exorbitant/astronomical charges. Beware of scams. The doctors at this clinic are highly skilled and the consultation fees are reasonable, but there is little else to recommend. I strongly advise against accepting any additional services, such as injections. An injection at the orthopedic clinic costs at least 2,500 to 3,000. I contacted their billing department, but they gave me a long explanation that this was a government-mandated national average and offered other excuses. Unless it is an emergency, do not go.

This clinic consistently runs very late. Our last three appointments were delayed by 45 minutes, even though we wish we could arrive 15 minutes early. This is not an emergency department. If delays are this severe and persistent, they should allow more time between appointments.

I cannot reach my care team. I have been transferred, disconnected, and waiting for an hour... Is this acceptable? I still have not spoken with a nurse... the clock is ticking.

I have received care at this clinic for most of my life, and its customer service was always worth praising! Then I visited the Strongsville location, where the customer service was terrible!! What happened to friendliness and a simple smile!?!? When people feel unwell, they may need a little kindness. I believe patient-care etiquette training is essential!!

We usually come here for appointments without any problems, and everyone is friendly. However, the staff and registration desk in ophthalmology on the second floor were unfriendly. The registration staff were very rude, sitting behind the desk looking miserable as though you were a nuisance. The ophthalmic technician we saw before the doctor today was very unprofessional and did not know how to interact with children. I strongly recommend not bringing children here for eye exams.

easy to access. large parking lot

I think everyone knows that people mainly leave reviews after poor experiences. Cleveland Clinic Strongsville FHC is excellent and has outstanding healthcare professionals. The clinic is consistently clean, and interactions are friendly. Of course, waits and appointment changes sometimes occur, but that is the reality of healthcare today.

Saturday morning lab... in and out within 5 minutes.

I visited the Brunswick Express Care today and was greeted to the left of the metal supervisor by an extremely rude employee. After I checked in, she had to use three of my credit cards because something went wrong. I was frustrated and said I disliked that money was the first thing they asked for. I had every right to say that because it was true. She was extremely rude and shouted in the lobby while patients were inside, saying I was unprofessional and that paying was my responsibility. I stopped engaging with her, but she continued making remarks while I was on the phone. She is the one with black hair, a bad attitude, and no professionalism. How many frustrated Cleveland patients come here every day while she only wants to escalate matters? The best RBF. Good kid.

Accessible parking spaces are limited and difficult to find.

There was no one in the lobby, but we waited an hour and a half.

The greeters at the entrance bark questions and directions at you in a negative manner. I do not like going there at all.

I once believed Cleveland Clinic was one of the world's best hospitals. Over the past year, I have begun to change my mind. Several recent appointments have involved waits of more than an hour, yet when I was 20 minutes late because the woman on the phone gave me the wrong time, they rescheduled me. My family members were misdiagnosed not once but twice. One patient developed sepsis and spent three days in the hospital. Another, after years of treatment, was found to have emphysema and cirrhosis. We discovered these conditions after she moved to another state, but she lived only two more months. Despite years of procedures and treatment at Cleveland Clinic, no one identified her conditions, even after a doctor spent six months trying to determine what was wrong. Cleveland Clinic is rapidly declining. What was once a world-class hospital now seems to prioritize profit over medical care.

I like this campus. The laboratory works quickly, although honestly they all do. I love my practitioner and doctor here. They are both wonderful and very accommodating!

Audiology has canceled my appointment twice. I feel insignificant and will go elsewhere.

I bring my client here for radiation treatment. When you enter the lobby, people greet you and help you get where you need to go, which is wonderful. The doctors and nurses providing her radiation treatment are the best! Appointments are always on time. We completed her treatment today, and they gave her a complimentary blanket to mark the end of radiation. I recommend this place to anyone needing treatment.

I come here because I like my regular provider. I have recently had back problems and had an appointment for my back this morning, but weather made me late. I tried calling before the scheduled time to explain that weather and road conditions would delay me, but they said I had to wait until I entered the building to learn whether I would be seen. I found this strange because I had never been told that before. I traveled all the way there and explained that I had tried calling but had been told I could not notify them that weather had delayed me. They would not listen and simply called to report me late without further explanation. I live 40 minutes away, and they rescheduled me for 2 1/2 hours later. I explained that I would not drive all the way home. My back problem makes it nearly impossible to walk or sit for long periods. I repeated that if I had been allowed to explain that I was delayed by severe weather and on my way, perhaps they could have told me before I arrived that I would not be seen, and I could have turned around. I would not have continued driving all this way in this weather. They told me to wait in the café. This is unbelievable. They would not let me notify the doctor's office that I was running late or give me the chance to turn around and go home because I would miss the appointment and not be seen. If I am going to be late, I always call so they can tell me whether I need to reschedule or whether they can fit me in as soon as possible. Their policy makes it impossible to know whether you will be seen until you arrive. This is a terrible way to handle the situation.

Today was my third procedure here. Everyone was outstanding. All the staff were friendly. The nursing staff were kind, attentive, and knowledgeable. The anesthesia was excellent. Dr. Vasavada of Glickman Urological & Kidney Institute is one of the best urologists ever. He is caring, skilled, intelligent, and listens to patients. What an asset to Cleveland Clinic.