Promise "Concierge service" and then immediately become the most hands off company possible. When asked why they won't interact with other entities they say "Because you need to". Drove my wife to tears, wasted thousands of our dollars, near a hundred hours of my poor wifes time. We're fortunate enough to have the means and free time to navigate how hands off pinnacle is, but if you don't have a part time job worth of spare time on your hands, RUN AWAY!

Excellent B2B practice

We had an excellent experience working with Dr. Bankowski. The staff were friendly and professional, and our nurse navigator was responsive and helpful. IVF can be stressful and expensive, but overall we felt well cared for and that everything was under control.

Wonderful staff.

*As of today, I am owed a refund of 20% of the cycle cost, but the billing department is still giving me the runaround. I would not recommend this place to my worst enemy. If you are a woman over 35, do not come here. The doctors do not seem to know what they are doing. My wife and I worked with Dr. Bankowski and saw him about 3 times over the course of a year. Our treatment coordinator, Illeana, was neither thorough nor responsive to texts. We had 4 egg retrievals (1 canceled) and 2 transfers. We obtained two euploid embryos, and both failed. We lost about $50,000 with nothing to show for it. This truly is an IVF factory. Maybe they were good when they started, but now it is just a money-making operation. Egg retrievals and transfers are performed by whoever is scheduled, not by your assigned doctor. The ovarian stimulation medication protocol is almost never changed, even if your wife responds poorly. Even if they decide to cancel an egg retrieval, they charge you 20%! So not only do you lose $4,000–5,000 on IVF stimulation medication, but they also take $3,000 for doing nothing! Then there is the billing department, which is as bad as everyone in the reviews says. They add charges without warning. If you have money on deposit for a procedure but your health insurance has not yet paid a bill from a previous cycle, they simply deduct it from your deposit. You walk in and they ask for another $15,000. The head financial coordinator essentially said they can do whatever they want because they are a specialty clinic. That is interesting because I work at Aspen Dental. Aspen Dental was essentially sued for this type of conduct. ORM's turn may be coming soon.

I would not even give one star. Telling someone before they see a doctor that they are overweight and need treatment is extremely rude and unprofessional. They need to be kinder because couples going through this are already under stress, and their words should be gentler, not merely lip service.

ORM has always been professional and helpful. They provide extensive information throughout treatment. It can sometimes take a while to get an appointment, but once your cycle begins, they prioritize your schedule and ensure you receive what you need.

The infertility journey can be a large and frightening process filled with unknowns and uncertainty. Dr. Hurliman and her team care about you and make your journey highly personalized. Dr. Hurliman is so invested in you that it feels as though you are her only patient. I had the opportunity to meet many doctors throughout my journey, and Dr. Hurliman and her team were by far the best. I recommend Dr. Hurliman and her ORM team to anyone seeking the best possible outcome for their fertility journey.

My doctor, Amanda Hurliman, and the staff here are wonderful, so this review does not reflect my experience with them. Amanda took time to listen, explain things, and answer my questions. This review reflects my experience with the billing department. It has honestly been so bad that I do not even want to continue receiving care here. I am already dealing with the stress of trying to conceive, and now I have the added stress of receiving multiple unresolved bills in the mail because my insurance was billed incorrectly. Emily Geraci