Arizona Center for Reproductive Endocrinology & Infertility, United States

0 successes. After 7 failed intrauterine inseminations, we gave up. The doctor never tried anything different and could not even remember how many cycles we had completed. I do not know how many more he would have continued. It was the same thing repeatedly. I wish I had left sooner because my new clinic performed additional blood tests, found diagnoses I did not know about, and is providing more help. I hope I succeed here. This was only a waste of money.

My hero.

The only doctor I found who was willing to listen and try to help with my condition.

I truly love this clinic and felt cared for. The staff were wonderful and supportive. Dr. Gelety performed endometriosis surgery, and I became pregnant soon afterward. After trying on our own for five years and receiving clinical treatment for a year and a half, I conceived through IVF. My son is happy and healthy, and my husband and I are thrilled finally to have a little boy in our family. If we decide to try again, we will return here.

I will always be grateful to Dr. Gelety. After trying to have a child for 13 years, I finally had my rainbow baby. I had given up hope, but thanks to a friend who recommended Dr. Gelety, my dream finally came true. Dr. Gelety explained the treatment details and the procedures his clinic could provide. I truly appreciated that we first tried a natural approach and would move to other treatments only if nothing happened. My daughter is now 5 years old, and I am so glad I went to Dr. Gelety. His staff are wonderful and always answer any questions. Thank you, Dr. Gelety and staff! Never give up trying for a baby; it is worth it.

Your staff and clinic are among the friendliest I have visited. I initially started with ARI, but after they closed, I transferred to AZCenterforREI, and I would not change a thing. Fertility is a very sensitive area, and Dr. Gelety and his staff make sure you feel comfortable and cared for.

We worked with Dr. Gelety in 2016 and will always be grateful for our now 6-year-old joy. We transferred from another doctor after having no success and feeling that the previous doctor lacked compassion. The staff were good and could quickly accommodate us when needed. If we decide to pursue IVF again, we will definitely return here!

It was a pleasure working with Dr. Gelety and his team. In February 2021, we were blessed with a beautiful baby girl... thanks to this outstanding team.

Consider going elsewhere. They have serious billing, safety, and customer service problems: 1) Over 4 months, no one took a complete set of vital signs. 2) Although I was given medication that affects weight, they never weighed me in the office. When I asked, Dr. Gelety said they did not have a scale. 3) Dr. Gelety spoke with my husband and me during our initial consultation, but during later visits he made statements and recommendations that clearly showed he did not remember who I was or what my care plan was. 4) I communicated mostly by email with Savannah. When I needed a timely medication refill, she did not reply for several days. She blamed me for the delay because I had included her name in the email. She said that because of HIPAA, no one else in the office could handle her patients' information when she was away. As a nurse, I know this is not true. Someone must cover your inbox when you are away to ensure continuity of care and patients' access to what they need. Healthcare should not stop because you are on vacation or sick. 5) When I asked a staff member for a medical explanation of why the medication made me feel so unwell and caused such severe pain, she replied, 'It makes your ovaries go crazy,' or words to that effect. This was an inadequate and disturbing nonmedical response. 6) I mainly emailed them because every time I called, they put me on hold, and after 5 or 10 minutes I would give up. No one returned to help me. When I complained, the receptionist was rude. 7) When I told the billing representative, Richelle, which insurance was primary, she did not believe me. The reason they could not get paid was that they did not follow my insurer's rules. I argued with her for weeks, but she continued submitting claims to an insurer under which I had no coverage. When the claims were denied, she threatened to charge me out of pocket. This caused considerable stress because it would have been a severe and unnecessary financial burden, as I did have insurance. 8) After she corrected her mistake, my bill was still incorrect; they tried to charge me $115 more than I actually owed. 9) My cycle has not been the same since I stopped the medication they prescribed. I have no conclusive evidence, but I believe the medication harmed my fertility and that my chance of pregnancy is now lower than before I began seeing Dr. Gelety. 10) Neither Dr. Gelety nor his staff educated me about the medication they prescribed or its side effects. There were no handouts and no educational discussion with the doctor or staff. I started taking it, and when I began feeling unwell and having problems, I did all my own research to understand what was happening. I am extremely disappointed with this place. It caused major disruption to my health and life.