Tulsa Fertility Center, United States

The staff is always exceptionally nice and patient - but the organizations lack of communication or miscommunication has caused a lot of problems to the point that I would not recommend TFC. We were told not to call about appointments or questions for treatment and to do everything through their app. The login instructions for the app were supposed to be sent to our email and were not. When I called to ask about this they said to check the spam folder, but we still did not have an email - which the staff says happens sometimes. The front desk then just told us our logins. Fast forward two weeks, in the middle of an IUI cycle when they instruct you to login to the app daily to check medication requirements etc. the app locked me and my husband out without explanation. This was over the weekend when TFC is closed, so there was no way to contact them. In addition we had trouble getting our medications on time because they weren't approved by the provider on a Friday and then the clinic was closed over the weekend. When we came in for an appointment that Monday they explained that they switched apps - without warning, and without notifying any of the patients they serve. My first round of IUI was unsucessful, and I received a text on the new system asking when I'd like to set up an appointment for my next IUI round. Today, I'm being told that the IUI isn't possible this cycle because their lab is undergoing maintainance. The staff are all very nice, but I talk to a different staff person each time I call or come in and there seems to be a breakdown in communication. Overall, I am floored at how disorganized the organization is! The fact that they don't send emails or notifications about things like a new app or the lab being underdergoing maintainance when these pieces absolutely impact patient care is ridiculous and appaling - especially considering how expensive the services are!

We had an excellent experience at Tulsa Fertility Center. Every staff member was very kind, and it felt as though everyone was fully invested in our health and family plans. We welcomed our daughter in June, and it would not have been possible without the attentive care of Alex and the entire team!

Terrible... Although there is no medical evidence yet, many IVF patients have experienced this. They did not warn us about the risks of the abdominal injections they had my wife administer herself... They never told us that these injections carried a high risk of causing cancer. Of course, if you are told the consequences, you should have the right to decide whether to accept that risk... Not long after they took 25,000 pesos in cash, my wife developed cancer... She had never been ill before. She was a healthy Filipina, but cancer spread aggressively because of a foreign substance in her body. The IVF injections were the only things introduced into her body that she was not born with.

It was difficult to get through by phone.

We called several times asking for an email with intrauterine insemination (IUI) pricing, but still have not received it. It is extremely frustrating.

Very friendly and caring toward patients

I called their office and was given a number because I was only interested in egg freezing and wanted more information and research. They referred me to a woman who could help, but she only wanted my full name and phone number, never answered my calls, and did not return my messages. After asking a few questions, I felt abandoned and ignored by this clinic. I will never work with them.

The service here is absolutely terrible, the hours are inconsistent, and they nitpick every detail. Go here if you want to feel dismissed or treated as though you do not matter. They do not care about your schedule or accommodate any requests.

I drank plenty of Tulsa’s finest liquor.