服务很好

我在这里接受了斯托夫医生的两次脊柱手术。斯托夫医生和他的团队医术精湛。斯托夫医生在脊柱领域知识渊博。恢复室的护士们也很棒，她们做得非常出色。我在医院住了一周，从第一天到最后一周，所有的护士都尽心尽力，直到我出院回家。 我唯一一直遇到的问题是，斯托夫医生的医务人员和他提供的调查问卷（每次就诊和每年复查后都需要填写）都存在一个问题：他在就诊记录和就诊总结中，并没有完全按照患者告诉他的病情、遇到的问题和身体限制进行记录！自1990年以来，我每次就诊都向医生和医务人员反映过这个问题，但他总是按照自己的想法填写！我认为，医生应该如实记录患者的描述，而不是按照自己的臆测来记录！

恢复室的丹妮（丹妮尔）人特别好，体贴又充满爱心，绝对是那里最好的护士之一。我的恢复过程很艰难，但她让一切都变得轻松多了。我真的非常感谢她！希望她能看到这条留言，知道我有多么感激她！我也非常感谢大多数工作人员的悉心照料，特别是三楼11点到7点的护士安妮，她非常细心周到！我在那里得到了最好的照顾，真的非常感谢大家！作为一名医护人员，我知道高质量的护理应该达到什么水平，而你们每个人都超出了我的预期！非常感谢！还要感谢尼克森医生，感谢您多年来一直给予我的帮助！团队加油！❤️

Yeah hahah punk

Nathan in the emergency department never gives up and never surrenders.

I accompanied my girlfriend to the hospital with stroke symptoms, later confirmed to be a stroke. We waited three and a half hours to see a doctor. An hour later, an intoxicated girl with a broken wrist arrived and was seen first.

I am deeply disappointed with the care my son received at UMass Medical Center. He was sent there directly from the emergency department because doctors suspected a skull fracture and said he needed an immediate CT scan. What should have been handled urgently became a frustrating 8-hour ordeal. The delays were unacceptable. Staff took far too long to perform the scan, and obtaining the results took even longer. When a head injury is suspected, time matters. Prolonged waiting with almost no communication only worsened an already serious situation and increased our anxiety and fear. Even worse was how my son was treated during his stay. He was never placed in an appropriate room and remained in the hallway. No patient, especially one being evaluated for a skull fracture, should be left in a hallway for hours without privacy, comfort, or proper care. He was also placed beside a woman who was clearly using drugs. While every patient deserves care and compassion, the hospital failed to separate patients according to their medical circumstances or provide an appropriate care environment. My son is a polite, well-educated young Black man who came with a serious health concern. The lack of care, attention, and professionalism showed us how UMass Memorial Medical Center “cares” for patients. A hospital should make patients feel safe when they are most vulnerable. Unfortunately, this experience felt chaotic, indifferent, and severely lacking in basic respect and urgency.

If I could give zero stars, I would. They were extremely rude, unprofessional, and impatient. Why work in a hospital if you do not want to help patients? These matters are critical and potentially dangerous. People are facing all kinds of difficulties, yet you hang up and put them at risk because you dislike your job. It is unbelievable. You people are disgusting.

The staff were wonderful, but most importantly, the room was beautiful—the best hotel we have ever stayed in. It was like a five-star hotel.

With so many negative reviews, I am not surprised. My appointment was at 9:15, and I told them at 9:04 that I would arrive on time. When I reached the clinic, I did not see a doctor, only a nurse, who said, “You will have to come back another time to see the doctor, or go to a small clinic.” What is the point of having a primary care doctor? No one here cares, including the patient advocacy office. They only want to cover up every problem.

I cannot even reach anyone by phone to make an appointment. How could I possibly receive treatment? “Press 5 for customer service” does not work. Even if you finally reach someone, they transfer you to an invalid number. If it is this difficult simply to contact a competent person, that says a great deal about the poor service.

It is nearly 5 a.m., and I have been in the waiting room since 9 p.m.

I broke my arm in May 2025 and waited 8 hours just to be sent for an X-ray. After several more hours of examinations, getting a sling, and having X-rays taken, I was sent home shortly after midnight. The hospital was otherwise fine, but I had to deduct a few stars because of the long wait.

Everyone was caring, patient with my questions, and kind. They went above and beyond, especially during my emergency surgery. I was very satisfied with the care from the nurses and doctors. Thank you to everyone at UMass Memorial Hospital.

The ridiculous repeating recording and frustrating waits of more than 1 hour across multiple attempts, without being able to schedule a colonoscopy, are extremely unprofessional. This clearly shows that UMASS cannot compete or meet patients' needs. Their bottom line is saving money with recordings instead of letting patients speak to a real person. A terrible precedent. I wish I could give zero stars.

My experience here was absolutely wonderful. I expected to stay only a few hours but ended up being hospitalized for six days and five nights. I unexpectedly learned that I needed major surgery at five months pregnant for a condition unrelated to the pregnancy. It was the most frightening experience of my adult life. I can speak only from my own experience, but every member of the medical team cared for me attentively and took my condition very seriously. I was glad to be discharged, but the care was so thoughtful that I would have willingly stayed a few more days if needed. When I was discharged, I received a beautiful bouquet of flowers. I sincerely thank my surgeon, nurses, and everyone on the care team who worked so hard for the health of me and my unborn baby. Thank you all so much. I look forward to returning to labor and delivery in a few months. If possible, I hope to see some of the ICU nurses again too!

My grandmother was brought in by ambulance at around 11 this morning. It is now nearly 6, and she is still in the waiting room because they say they are understaffed. Of course, they will not send her somewhere else where she could receive proper care. Instead, this "wonderful" hospital will leave her in the waiting room for who knows how long. If you want your loved one to receive actual treatment, do not go to this hospital.

This my updated peice of what happened during labor, rhe nurse abused me while i was in labor for 10 hours. she refused to stay in the room because i refused to wear a covid mask while i was in active labor, she stormed out and said im going on break. this is what happened before having my son Emergency room is dirty and my nurse didnt talk to me much. got yelled at by a asian er nurse for no reason and told me to leave the emergency room. my room was also dirty used masks in my gown and used gloves and wrappers on the floor. also having a kid here and my obgyn talks about planned parenthood all the time to me and treats me like i dumb and special, overall i this hospital makes me feel uncomfortable.