Shady Grove Fertility à Raleigh, NC, États-Unis

I have my first appointment tomorrow, and I’m so excited!

We previously received care at a larger clinic before transferring to Shady Grove, and I could not be happier with that decision. The entire Shady Grove team is highly professional and kind. This creates a relaxed atmosphere that helps my wife feel more at ease during some very stressful treatments. Even in tense situations, their communication is always timely, professional, and thoughtful. Overall, Shady Grove provides far better care and service than our previous clinic and makes the experience much more comfortable and pleasant.

The best fertility clinic in the Triangle. I recently transferred to Shady Grove Fertility and wish I had come here sooner. From my first appointment, I could tell that everything here was completely different. The calm, organized atmosphere and genuine care immediately put me at ease during this emotional and stressful journey. I always felt heard and never rushed, and everything was explained clearly, making even the most overwhelming parts feel manageable. My doctor, Dr. Mitchell, is wonderful—kind, calm, dependable, and incredibly reassuring. She takes the time to explain everything clearly and makes me feel like a person, not just a patient. The other doctors I met were also exceptional—professional, attentive, and compassionate. Every interaction felt thoughtful and reassuring, which made a crucial difference throughout the process. Nurse Meredith is especially amazing—warm, responsive, and tremendously supportive. She always replies quickly and has a way of making anxiety-provoking updates feel calm and easy to understand. The entire nursing team is consistently kind, efficient, and compassionate. I also want to recognize physician assistant Ellie Andres, who was outstanding—kind, patient, and supportive at every step. The anesthesia team was equally excellent and made me feel safe, comfortable, and well cared for throughout the procedure. The sonographers and phlebotomy staff also deserve special praise. They were all very gentle, friendly, and reassuring. Their warmth, patience, and professionalism made the ultrasounds and blood draws much easier than I expected. The embryologists were wonderful as well—professional, meticulous, and reassuring. The front desk and billing teams were also a pleasure to work with—friendly, helpful, responsive, and efficient, making all the complicated paperwork much easier. Overall, this is a truly collaborative team that cares for and respects its patients. I am deeply grateful to be in their care during this journey. Thank you, Shady Grove team! Olena

Shady Grove is the BEST EVER. I tell everyone that!! Especially Dr. Bressler and Ellie!!!! They went above and beyond for me, and although this whole process could have felt extremely overwhelming, it really didn’t!! Dr. Bressler held my hand throughout the entire past year, and I couldn’t be more grateful. Their team is amazing—from the nurses to my financial coordinator, Katie!! I recommend Shady Grove in Cary 10/10.

We had an excellent experience at Shady Grove Fertility. From the beginning, the team took the time to thoroughly evaluate the factors affecting my ability to become pregnant and ultimately diagnosed me with polycystic ovary syndrome (PCOS). They explained everything clearly, provided detailed information about our treatment options, and created a step-by-step plan that made the entire process feel less overwhelming. I especially appreciated their transparency about costs. At each stage, they kept us informed about what to expect financially, which gave us peace of mind throughout the process. Most importantly, their attentive care and expertise helped me complete a successful cycle, and I am thrilled to share that I am now pregnant. We are incredibly grateful to the entire team for their care, professionalism, and guidance. I highly recommend Shady Grove Fertility to anyone facing fertility challenges.

The entire Shady Grove team is wonderful. Through both joy and sadness, they treated us with extraordinary care and compassion, and we could not be more grateful. I have recommended them to several friends. Dr. Mersereau is also outstanding.

My experience at this clinic was very disappointing, and I ultimately decided to transfer my care because I lost confidence in the level of communication and oversight during treatment. While at the clinic, I encountered many issues that made the entire process feel extremely stressful and disorganized. Before an intrauterine insemination (IUI) cycle, I received conflicting instructions about medication doses, including progesterone. Although I had discussed this with the doctor beforehand, I left feeling that my concerns had not been taken seriously enough. There were also administrative and laboratory errors that caused unnecessary stress. On one occasion, my blood sample was mislabeled, and I was asked to pay out of pocket to repeat the test at an outside laboratory, without any clear explanation of why I should bear the additional cost. Another upsetting incident occurred before an IUI procedure, when a staff member incorrectly said that two vials of sperm had been thawed instead of one. Because we had a limited number of vials available, this caused considerable panic until they later explained that it was a labeling error. When I raised concerns about scheduling an intrauterine insemination (IUI) over a holiday weekend and whether doing it earlier might improve the chance of success, I felt ignored. Instead of feeling supported, I felt as though my questions were a nuisance. Overall, I personally experienced poor communication, repeated errors, and a lack of attention to detail, all of which made an already emotionally difficult process even harder. Based on my experience, I would not recommend this clinic.

I truly cannot put into words how grateful my family and I are for the exceptional care Dr. Bresler and the entire Shady Grove team gave us. From our first appointment, we felt their kindness, compassion, and positive energy. Every staff member made what is often an emotional and stressful journey feel easier and more hopeful. Throughout the process, Dr. Bresler showed extensive knowledge, professionalism, and tremendous patience. She answered all our questions, explained every stage of treatment, and made sure we felt reassured and informed at every step. The care, support, and dedication shown by the entire team far exceeded our expectations. Thanks to their expertise and encouragement, we now have a beautiful baby and our family's dream has come true. We will always be grateful for the role they played in our journey to parenthood. If you are looking for a fertility clinic that truly cares about its patients and provides exceptional service, I wholeheartedly recommend Shady Grove Fertility. Thank you for helping make this miracle possible.

Our experience with Shady Grove Fertility was terrible. Not only were the IVF results incredibly disappointing, but the clinic's administrative and billing departments were even worse. The poor clinical outcome was hard enough, and SGF's repeated failures only made things worse. They completely mishandled our bill, submitting it to Carrot even though they knew Carrot does not accept direct claims from clinics, incorrectly verifying our insurance even though we were covered by one of their partner insurers, and giving us all kinds of incorrect information throughout the process. Even worse, SGF completely shields its billing department from patients. Once they make a serious financial error, you cannot reach anyone who can actually resolve it. Instead, you are forced to deal with so-called “financial counselors” who provide entirely inaccurate information, make promises they cannot keep, and continually pass the blame. If you want a clinic that takes responsibility, communicates clearly, and does not add enormous administrative stress to an already difficult treatment journey, look elsewhere. SGF's billing is an absolute nightmare.

Everything about our experience was excellent. We appreciated the streamlined process, the courteous and professional front desk staff, the cleanliness of the offices and treatment areas, the efficient organization, and the quick responses to online messages. Dr. Mitchell created an effective treatment plan, communicated clearly, and helped us achieve our dream of building a family. We will always be grateful to her and her team! Our assistant Ellie was outstanding and gave us so much care and encouragement during every ultrasound. She was a ray of sunshine throughout this challenging and difficult journey. Even the blood draw team was wonderful, encouraging and supporting us every time. Well done, everyone!

As our baby’s arrival approaches, we have been reflecting on our journey. My husband and I are incredibly grateful for our experience at Shady Grove. From our first appointment through graduation, Dr. Mitchell, Ellie, the Briannas at the front desk, and the blood draw team were consistently warm, thoughtful, and professional. At every step, we felt well informed, cared for, and genuinely supported. We have shared our experience with others and will continue recommending Shady Grove to anyone on a similar journey. We are deeply grateful for the excellent care and would choose Shady Grove again in the future.

It has been almost a year since my first embryo transfer, and I have been meaning to write this review. Now, nearly a year later, our sweet daughter was born this March, and we could not be more grateful to the SGF team in Cary, North Carolina! We would not be where we are today without them. Every visit was filled with warmth and care. The physician assistants and nurses were wonderful. I especially looked forward to their “You’ve got this, baby” hugs before my morning appointments. My husband and I were also very happy with Dr. Mitchell. Throughout our fertility journey, she was consistently knowledgeable, supportive, and caring. Thank you, Dr. Mitchell! Infertility is incredibly painful, and after a miscarriage following an IUI cycle in late 2025, those small gestures of care meant so much to us. The team was also extremely responsive. Our questions were usually answered right away, whether by phone or through the online portal, which was tremendously reassuring during such a stressful time. We cannot say enough good things about SGF Cary. We are so grateful for their care and support.

After my husband and I tried to conceive for a year without success, we were referred to Dr. Bressler and her team. Following several unsuccessful IUIs, we ultimately chose IVF and welcomed our sweet son, who is now 11 weeks old. The treatment plan was tailored to my husband and me, and we felt like more than just another patient. Dr. Bressler and every member of her team were wonderful. All the doctors and nurses at Shady Grove were kind and caring!

Words cannot express how grateful I am to Shady Grove Fertility and its entire staff. My husband and I were very nervous at first and did not know what to expect, but Dr. Bressler and everyone at SGF helped us tremendously throughout the process. They patiently answered all our questions, guided us with their knowledge and expertise, comforted us when our cycles did not go well, and ultimately celebrated with us when we became pregnant. They began as our medical team but became family. I looked forward to seeing them at every appointment and missed them once we no longer needed to visit the clinic, even though that was the best outcome! They always made me feel at ease and free to express any emotion. It was a long journey, but now that we finally have our little baby, nothing could feel better. We are so grateful to Shady Grove for helping us build our family. I will recommend them to anyone facing fertility challenges!

I cannot say enough good things about Shady Grove. I am 43 and have struggled with infertility since my 20s. My ex-husband and I were never able to conceive, but I could not give up my dream of becoming a mother. At my OB-GYN's recommendation, I went to Shady Grove to see whether egg retrieval was still possible at my age. I met Dr. Mitchell, who was candid about the statistics but still felt it was worth trying. Expectations were not high because of my age, but I needed to know I had done everything possible. Once stimulation began, my body started responding within a day and continued for several days. Worried something might be wrong, I contacted the clinic. They scheduled an ultrasound. The nurse explained that it sounded as though many follicles were responding well to the hormones, and the ultrasound confirmed this. A few days later, I underwent egg retrieval. Given my medical history and uncertainty about my fertility, I was extremely nervous. The care team reassured me and patiently explained every step, easing my anxiety. When I woke up, I was told they had retrieved 31 eggs. The next day, I learned that 23 were mature and had been successfully frozen. I never imagined my retrieval would be so successful. I am deeply grateful to Shady Grove and highly recommend Dr. Mitchell, nurse Kim, and the entire care team.

Update: We now have two Shady Grove babies!!! I sincerely thank the entire Shady Grove staff for helping my wife and me welcome our son. Little Ezra is a proud Shady Grove baby! From the nurses and doctors to the front desk, the care we received was exceptional, and they always responded promptly to our needs. We plan to return once he is a little older. We cannot wait to see the new location!

I cannot say enough good things about Shady Grove. Everyone at the clinic was warm and welcoming. I never felt rushed or treated like “a number.” My care felt truly personalized. During my fertility journey, we mainly worked with Dr. Mersereau, Alli, and Ellie, and it was a pleasure. Overall, every care team member at the clinic was wonderful. We graduated from the clinic this week and cannot wait to return with updates—and hopefully for a second treatment in the future! :)

The initial meeting and proposed treatment plan made me feel very comfortable and reassured. The doctor and staff were kind and efficient.

Dr. Mersereau has always been attentive and gentle throughout the difficult process that is infertility. She handled our family with care from the beginning, when we decided not to pursue options, to the time we decided to move forward. She and her team listened, earnestly cheered us on, and were willing to try any research-backed solutions available! She, Dr. Bressler, and the whole care team were instrumental in growing our family. Hands down, I recommend SGF Cary to anyone struggling to make their dreams of having children a reality!

My husband James and I began our fertility journey at Carolina Conceptions Fertility. There, we felt overlooked and unheard. My friend Jenna in Virginia had used Shady Grove Fertility and recommended it. She was 36 and due in November 2024. Shady Grove Fertility listened, helped us, and guided us toward what we had thought impossible—having our own child. The receptionists, lab technicians, my favorite technician Whitney, our nurse Stephanie—who even answered our call while attending a concert after work—and our doctor, Dr. Bressler, were talkative and personable. The environment was not frightening; it felt like home and we felt well cared for. The caring SGF team feels like a true family, and you can tell Shady Grove Fertility does everything possible to help. James, our whole family, and I thank them for helping us welcome our miracle son at age 41 in May 2026. Thank you, Shady Grove Fertility. You are true angels who answered our prayers. Dreams come true!!! Whitney W.

From investigating recurrent miscarriage to our successful first IVF transfer and nearing the end of the first trimester, Shady Grove in Cary provided exceptional care. Working with Dr. Bressler and her team was wonderful. Dr. B always made me feel heard, which meant so much. Every question received a thoughtful, empathetic answer. All updates were communicated professionally, promptly, and considerately. Appointments ran on time and staff were always welcoming. If you face fertility problems and/or recurrent miscarriage, I strongly recommend Shady Grove. I am deeply grateful to Dr. B, Ellie, Rae, Brianna, Kenyatta, Michelle, and everyone there. Thank you for helping Ryan, me, and our cats realize our dream of building a family!

I have no idea how good they are because they never respond. I had an appointment but needed to reschedule. They said they did not know the schedule two weeks ahead, which was ridiculous, and promised to respond soon but never did. My repeated attempts to contact them went unanswered. I was later laid off and lost my insurance. Had they contacted me, I might have received the help I urgently needed.

I cannot praise Dr. Mersereau and the SGF Cary team enough. The entire team was caring and thoughtful throughout treatment. No matter how many questions I asked—and I asked many—they never made me feel bothersome. Every interaction felt personal; they listened and ensured I was comfortable and informed at every stage. Scheduling was convenient and visits were arranged quickly. You can tell they genuinely care and work hard to make the process smooth. I always felt like their only patient, which shows their dedication. Their after-hours line was also very reassuring. Knowing help was available outside normal hours mattered greatly. I am grateful to have found a clinic providing excellent medical care and genuine emotional support. I will always thank SGF Cary for helping me build my little family!

I can't rave enough about the level of care I received from Shady Grove. Everyone from the doctors, to the nursing staff, support staff, and technicians are so caring and kind. They truly care about what they do. Both negative and positive medical situations/results were handled with professionalism and care. I was always informed, communicated with, and heard when making every decision along the way. I highly recommend speaking with SGF if you're on a fertility journey.

I completed two egg-freezing cycles at Shady Grove and cannot say enough about the attentive care I received from beginning to end. Both experiences went smoothly, and every team member was incredibly supportive. From my first consultation, I felt genuinely welcomed and cared for. Dr. Mersereau and all the clinical and administrative staff consistently showed great professionalism, knowledge, and empathy. They patiently answered all my questions and always responded promptly, keeping me supported and informed at every step of my fertility journey. What impressed me most was the personalized approach. I never felt like just another patient; the team took my individual concerns seriously, listened carefully, and tailored the process to my needs and preferences. I was recovering from major knee surgery at the time, and the team was extremely supportive. Dr. Mersereau also took time to explain the differences between the two stimulation protocols used for my egg-freezing cycles, and I greatly appreciated her commitment to my success. Their patience, clear explanations, and calm reassurance truly transformed my experience. Egg freezing can be emotionally and physically challenging, but this team made it an empowering journey. I am deeply grateful to have been cared for by such a thoughtful, professional, and compassionate team. I wholeheartedly recommend this clinic to anyone considering fertility preservation. They are truly exceptional, and I look forward to continuing the process when I am ready to use my eggs in the future. Thank you for everything. I am incredibly grateful!

After moving to North Carolina, I came across Shady Grove Fertility. I had previously received unsuccessful treatment at two other fertility clinics, and I am so glad I found SGF. Here, I received an extremely thorough fertility evaluation and a personalized treatment plan, and I always felt heard by my care team. I was fortunate to build a family, but I firmly believe it would not have happened without the professional support of the SGF team.

My experience with Shady Grove has been difficult so far. They only want to communicate through the portal, although sometimes a phone call for information, questions, or clarification would be easier and more personal. Whenever I request a call back through the portal, I receive no response. The nurses' portal messages are always brief and impersonal. I constantly feel like a burden. This process is already difficult, and you need support. I hope things improve. At times, the experience has been so poor that I have not wanted to continue with them, but this is one of the few places my insurance accepts. The front desk staff are very friendly. My assigned doctor is wonderful, and the financial counselor is also excellent.

I rarely write reviews, especially negative ones, but the problems with SGF's billing department compelled me to do so. They gave me incorrect information about my insurance benefits and did not disclose my out-of-pocket costs in advance; SGF told me everything would be fully reimbursed. To reach billing, you have to call their corporate office, which is a major headache and reflects the problems with our profit-driven healthcare system. We had a wonderful experience with PA Ellie, but the doctor lacked the warmth and compassion we expected throughout this journey. We went to Carolina Conception and had a completely different, positive experience. It was incredibly refreshing during what can be a very stressful journey.

The team of nurses and ultrasound techs were so great! And Dr. B was very kind and understood our personal story.

Everything about SGF was excellent. Dr. Mitchell was wonderful and patiently answered all our questions throughout the process. We are so glad we worked with them to bring our little girl into the world!

Do not agree to genetic testing through SGF. They use only Natera, which is notorious for outrageous prices. Read online reviews and consider other transparent genetic testing options that cost $250 or less. Natera billed my insurance company $8,000 and then told me I still owed $1,300, not including what they planned to bill my wife. Even if you agree to Natera testing, you must then attend counseling. Although my wife's report identified no carrier status and mine identified only 2, meaning the risk to our child was nearly 0%, they still required follow-up counseling through GeneScreen. This was clearly unnecessary and cost hundreds more. These tests and consultations are handled by third parties, so choose a more transparent genetic testing and counseling provider to save money and time. The doctor was kind, but everything else was deeply disappointing. They ordered blood tests for my wife for sexually transmitted infections and immunity to various diseases, but forgot measles and required her to return to Labcorp, pay again, and have another unnecessary blood draw. She had already tested immune to every other disease, including rubella, so the MMR vaccine had clearly worked, including for measles. They initially told me I could have blood drawn for STI testing at the clinic to avoid another Labcorp visit. They forgot when I went for genetic screening and now require another Labcorp visit for STI testing, even though my wife tested negative for everything during our 15-year monogamous marriage. They will say this is “standard protocol,” and it may be—but specifically for them. We contacted several other fertility clinics and friends who had undergone IVF, and they were shocked by SGF's requirements. SGF cannot personalize treatment beyond its listed protocol; it feels like receiving care from a human resources department rather than an actual doctor. We underwent several tests and treatments here—two ultrasounds, semen analysis, genetic testing, prenatal bloodwork, consultations, and more—spent thousands of dollars, and waited seven weeks for any help. Yet they still refused to prescribe medication, let alone attempt an IUI or similar treatment that might actually help, solely because of the unreasonable requirements listed above.

They either do not understand insurance or tell you and your partner that you are in network when they are not. You then spend months calling their billing team to resolve the issue, but they never return your calls and send your account to collections. The clinical staff are fine, but the billing staff do not belong in healthcare.

My wife and I had an excellent experience at Shady Grove. Dr. Mitchell, Ellie PA, Jackie, and every staff member were warm, welcoming, and skilled. The nurses and staff responded promptly through the portal and never made us feel that our questions were a bother. Blood draws were always easy, and every appointment was quick and efficient. Thanks to Shady Grove, we became pregnant quickly, and the entire process was much easier than I expected.

We had a wonderful experience at Shady Grove. The entire staff—especially Bryanna, Ellie, and Tee at the front desk—were kind, patient with my fear of needles, and extremely helpful. Dr. Bressler and Dr. Mersereau were knowledgeable and excellent listeners. Thank you, Shady Grove team, for helping us grow our family! Sincerely, John & Deborah Dorton

I wish I could give more than five stars. Every staff member at SGF Raleigh/Cary was wonderful, and my experience far exceeded expectations. I never waited long, they gladly scheduled early bloodwork so it did not disrupt my job, and everyone was kind. Dr. Mersereau is compassionate, kind, and an excellent doctor. Alli Tupper, the primary nurse coordinating my egg-freezing schedule and medications, was clear, responsive, and consistently reassuring. Their patient education modules answered all my questions before I took any medication. I recommend them to everyone considering egg freezing or fertility treatment. I cannot adequately express my gratitude to the SGF team.

I do not understand any rating below five stars. Fertility problems are stressful, but the doctors and staff make the process as easy and comfortable as possible. They treat you as a whole person, not a number. They are candid and transparent about costs and help identify payment options if insurance does not cover something. Treatment is not cheap, and fertility insurance is not comprehensive in this country, but there have been no surprise charges. They itemize every cost and assign a financial contact who is only a phone call away. They are patient even with people like me who ask many questions. They handle the hard work and keep you informed. During this stressful period, I appreciate how much easier they have made our lives. Treatment is ongoing, but I have no doubt they will do everything possible to help us.

We are deeply grateful for the attentive care from SGF Raleigh! From our first appointment with Dr. Mersereau, we felt supported and respected and confident in our treatment. The team showed the highest empathy and professionalism, making this emotional journey feel safe and hopeful. The clinic and procedure rooms were always immaculate, and the professional, friendly staff inspired comfort and trust. Communication was clear, prompt, and thoughtful; every question was answered patiently and kindly. We especially thank Dr. Mersereau and assistant Ellie for their attentive guidance. Their expertise, empathy, and dedication made our experience exceptional. We never felt like ordinary patients; they treated us as people with genuine hopes and dreams and protected me despite my increased risk of complications. Thank you to everyone at SGF Raleigh for your extraordinary care. We could not have found a better team. Although graduating to a regular OB-GYN was our goal, we already miss all the women at SGF. If you face infertility or are considering fertility preservation, we wholeheartedly recommend SGF Raleigh.

In ten years of infertility treatment, I saw many reproductive endocrinologists, but Shady Grove Fertility surpassed them all. After too many failed IVF cycles and miscarriages, I came here. Their team, led by Dr. Mersereau, was the first to tailor treatment specifically to me, with results unlike anything I had experienced. I had honestly lost all hope, especially at my age, but the confidence they gave me was more than a change in attitude. My positive experience was not only about the remarkable results. The entire staff is unmatched, the environment is warm and reassuring, my care team is always available, and their honesty may be what I admire most. I highly recommend this clinic!

This clinic has made a tremendous difference for my family. Everyone was kind, supportive, and caring. I will always be grateful to SGF and all the staff for their support.