明天我要第一次约会了，我好兴奋！

我们之前在一家规模更大的诊所就诊，后来转到了Shady Grove，我对这个决定感到无比欣慰。Shady Grove的整个团队都非常专业，而且待人友善。这营造了一种轻松的氛围，让我的妻子在进行一些压力很大的治疗时也能更加放松。即使在紧张的情况下，他们的沟通也总是及时、专业且体贴。总而言之，Shady Grove提供的治疗效果和服务都远胜于我们之前的诊所，而且让人感觉更加舒适愉快。

三角区最好的生育诊所。 我最近转到了Shady Grove Fertility诊所，真希望我能早点来这里。 从第一次预约开始，我就感觉到这里的一切都截然不同。这里氛围平静、井然有序，而且充满真诚的关怀，让我在这段充满情绪波动和压力的旅程中立刻感到放松。我总是感觉自己被倾听，从不被催促，而且所有事情的解释都深入浅出，即使是最令人不知所措的部分也能轻松应对。 我的医生Mitchell博士非常棒——和蔼可亲、沉稳可靠，而且让人倍感安心。她会花时间把所有事情都解释得清清楚楚，让我感觉自己被当作一个人来对待，而不仅仅是一个病人。 我遇到的其他医生也都非常出色——专业、细心、富有同情心。每一次交流都让我感到体贴和安心，这在整个过程中起到了至关重要的作用。 护士Meredith尤其令人赞叹——热情、反应迅速，而且给予了我极大的支持。她总是能很快回复我，而且总能让那些令人焦虑的更新信息变得平静易懂。整个护理团队始终都非常友善、高效且富有同情心。 我还要特别提及助理医师艾莉·安德烈斯，她非常出色——每一步都那么友善、耐心和支持。 麻醉团队也同样出色，让我在整个手术过程中都感到安全、舒适，并得到了很好的照顾。 超声医师和抽血人员也值得特别表扬——他们都非常温柔、友善，让人感到安心。他们的热情、耐心和专业精神让超声检查和抽血比我预想的轻松得多。 胚胎学家也很棒——专业、细致、令人放心。 前台和收费团队也同样令人愉快——友好、乐于助人、反应迅速且高效，让所有繁琐的手续都变得简单许多。 总而言之，这是一个真正团结协作、关爱和尊重患者的团队。我非常感激在这段旅程中能得到他们的照顾。 谢谢 Shady Grove 团队！ 奥莱娜

Shady Grove is the BEST EVER. I tell everyone that!! Specifically, Dr. Bressler and Ellie!!!! They went above and beyond for me and while this whole process could have felt extremely overwhelming, it really didn’t!! Dr. Bressler held my hand throughout the whole entire last year and I couldn’t be more grateful. The team that they have is amazing - from the nurses to my financial coordinator - Katie!! 10/10 recommend Shady Grove in Cary.

我们在Shady Grove Fertility的就诊体验非常棒。从一开始，团队就花时间全面评估影响我怀孕的因素，最终确诊我患有多囊卵巢综合征（PCOS）。他们解释得非常清楚，提供了关于治疗方案的详细信息，并制定了循序渐进的计划，让整个过程不再那么令人不知所措。 我非常欣赏他们费用方面的透明度。在每个阶段，他们都会让我们了解预期费用，这让我们在整个过程中都感到安心。 最重要的是，他们的悉心照料和专业技术使我成功完成了一个周期，我非常高兴地告诉大家，我现在已经怀孕了。我们无比感激整个团队给予我们的关怀、专业精神和指导。我强烈推荐Shady Grove Fertility给所有正在经历生育挑战的人。

Shady Grove的整个团队都非常棒。无论我们经历喜悦还是悲伤，他们都给予了我们无微不至的关怀和体贴，我们对此感激不尽。我已经向好几位朋友推荐了他们。Mersereau医生也十分出色。

我在这家诊所的经历非常令人失望，最终我决定转诊，因为我对治疗过程中的沟通和监管水平失去了信心。 在诊所期间，我遇到了很多问题，让整个过程感觉压力巨大且混乱不堪。在进行宫腔内人工授精（IUI）周期之前，我收到了关于药物剂量（包括孕酮用量）的相互矛盾的指示。尽管我事先与医生讨论过这个问题，但离开时我感觉我的担忧并没有得到充分重视。 此外，还有一些行政和实验室相关的错误，给我带来了不必要的压力。有一次，抽血样本的标签贴错了，我被要求自费到外部实验室重新检测，却没有得到任何明确的解释，说明为什么这笔额外的费用要由我承担。 另一次令人沮丧的事情发生在IUI手术前，一名工作人员错误地表示解冻了两管精液而不是一管。由于我们可用的精液管数量有限，这引起了很大的恐慌，直到后来他们才解释说是标签弄错了。 当我提出关于节假日周末进行宫腔内人工授精（IUI）时间安排以及提前进行是否能提高成功率的担忧时，我感觉自己被忽视了。我非但没有得到支持，反而觉得我的问题很碍事。 总的来说，我个人经历了沟通不畅、各种错误以及对细节的漠视，这些都让原本就令人情绪低落的过程变得更加艰难。根据我的经历，我不会推荐这家诊所。

我真的无法用言语表达我和我的家人对布雷斯勒医生和Shady Grove整个团队给予我们的无微不至的关怀。 从我们第一次预约开始，我们就感受到了他们的友善、体贴和积极能量。所有工作人员都让这段往往充满情绪波动和压力的旅程变得轻松而充满希望。 布雷斯勒医生在整个过程中都展现出了渊博的知识、专业的素养和极大的耐心。她耐心解答了我们所有的问题，解释了治疗的每个阶段，并确保我们每一步都感到安心和了解情况。 整个团队所展现出的关怀、支持和奉献精神远远超出了我们的预期。感谢他们的专业和鼓励，我们现在拥有了可爱的宝宝，实现了我们全家的梦想。 我们将永远感激他们在我们为人父母的旅程中所扮演的角色。如果您正在寻找一家真正关心患者并提供卓越服务的生育诊所，我由衷地推荐Shady Grove Fertility。 感谢你们的帮助，让这个奇迹成为可能。

我们在Shady Grove Fertility的经历糟透了。不仅试管婴儿的结果令人无比失望，诊所的行政和收费部门更是糟糕透顶。 糟糕的临床结果已经够让人难受了，而SGF的种种不作为更是雪上加霜。他们把我们的账单搞得一团糟，竟然提交给Carrot保险公司（他们明明知道Carrot不接受诊所直接报销），还错误核实了我们的保险（我们明明是他们的合作保险公司！），并且在整个过程中提供了各种错误信息。 更糟糕的是，SGF完全将收费部门与患者隔离开来。一旦他们犯下严重的财务错误，你根本联系不到真正能解决问题的人。相反，你只能被迫与那些所谓的“财务顾问”周旋，他们提供的信息完全错误，做出不可能的承诺，并且不断地推诿责任。 如果你想要一家负责任、沟通清晰、不会给本已艰难的就医之路增添巨大行政压力的诊所，那就另寻他处吧。SGF的收费简直就是一场噩梦。

Everything about our experience was excellent. We appreciated the streamlined process, the courteous and professional front desk staff, the cleanliness of the offices and treatment areas, the efficient organization, and the quick responses to online messages. Dr. Mitchell created an effective treatment plan, communicated clearly, and helped us achieve our dream of building a family. We will always be grateful to her and her team! Our assistant Ellie was outstanding and gave us so much care and encouragement during every ultrasound. She was a ray of sunshine throughout this challenging and difficult journey. Even the blood draw team was wonderful, encouraging and supporting us every time. Well done, everyone!

As our baby’s arrival approaches, we have been reflecting on our journey. My husband and I are incredibly grateful for our experience at Shady Grove. From our first appointment through graduation, Dr. Mitchell, Ellie, the Briannas at the front desk, and the blood draw team were consistently warm, thoughtful, and professional. At every step, we felt well informed, cared for, and genuinely supported. We have shared our experience with others and will continue recommending Shady Grove to anyone on a similar journey. We are deeply grateful for the excellent care and would choose Shady Grove again in the future.

It has been almost a year since my first embryo transfer, and I have been meaning to write this review. Now, nearly a year later, our sweet daughter was born this March, and we could not be more grateful to the SGF team in Cary, North Carolina! We would not be where we are today without them. Every visit was filled with warmth and care. The physician assistants and nurses were wonderful. I especially looked forward to their “You’ve got this, baby” hugs before my morning appointments. My husband and I were also very happy with Dr. Mitchell. Throughout our fertility journey, she was consistently knowledgeable, supportive, and caring. Thank you, Dr. Mitchell! Infertility is incredibly painful, and after a miscarriage following an IUI cycle in late 2025, those small gestures of care meant so much to us. The team was also extremely responsive. Our questions were usually answered right away, whether by phone or through the online portal, which was tremendously reassuring during such a stressful time. We cannot say enough good things about SGF Cary. We are so grateful for their care and support.

After my husband and I tried to conceive for a year without success, we were referred to Dr. Bressler and her team. Following several unsuccessful IUIs, we ultimately chose IVF and welcomed our sweet son, who is now 11 weeks old. The treatment plan was tailored to my husband and me, and we felt like more than just another patient. Dr. Bressler and every member of her team were wonderful. All the doctors and nurses at Shady Grove were kind and caring!

Words cannot express how grateful I am to Shady Grove Fertility and its entire staff. My husband and I were very nervous at first and did not know what to expect, but Dr. Bressler and everyone at SGF helped us tremendously throughout the process. They patiently answered all our questions, guided us with their knowledge and expertise, comforted us when our cycles did not go well, and ultimately celebrated with us when we became pregnant. They began as our medical team but became family. I looked forward to seeing them at every appointment and missed them once we no longer needed to visit the clinic, even though that was the best outcome! They always made me feel at ease and free to express any emotion. It was a long journey, but now that we finally have our little baby, nothing could feel better. We are so grateful to Shady Grove for helping us build our family. I will recommend them to anyone facing fertility challenges!

I cannot say enough good things about Shady Grove. I am 43 and have struggled with infertility since my 20s. My ex-husband and I were never able to conceive, but I could not give up my dream of becoming a mother. At my OB-GYN's recommendation, I went to Shady Grove to see whether egg retrieval was still possible at my age. I met Dr. Mitchell, who was candid about the statistics but still felt it was worth trying. Expectations were not high because of my age, but I needed to know I had done everything possible. Once stimulation began, my body started responding within a day and continued for several days. Worried something might be wrong, I contacted the clinic. They scheduled an ultrasound. The nurse explained that it sounded as though many follicles were responding well to the hormones, and the ultrasound confirmed this. A few days later, I underwent egg retrieval. Given my medical history and uncertainty about my fertility, I was extremely nervous. The care team reassured me and patiently explained every step, easing my anxiety. When I woke up, I was told they had retrieved 31 eggs. The next day, I learned that 23 were mature and had been successfully frozen. I never imagined my retrieval would be so successful. I am deeply grateful to Shady Grove and highly recommend Dr. Mitchell, nurse Kim, and the entire care team.

Update: We now have two Shady Grove babies!!! I sincerely thank the entire Shady Grove staff for helping my wife and me welcome our son. Little Ezra is a proud Shady Grove baby! From the nurses and doctors to the front desk, the care we received was exceptional, and they always responded promptly to our needs. We plan to return once he is a little older. We cannot wait to see the new location!

I cannot say enough good things about Shady Grove. Everyone at the clinic was warm and welcoming. I never felt rushed or treated like “a number.” My care felt truly personalized. During my fertility journey, we mainly worked with Dr. Mersereau, Alli, and Ellie, and it was a pleasure. Overall, every care team member at the clinic was wonderful. We graduated from the clinic this week and cannot wait to return with updates—and hopefully for a second treatment in the future! :)

The initial meeting and proposed treatment plan made me feel very comfortable and reassured. The doctor and staff were kind and efficient.

Dr. Mersereau has always been attentive and gentle throughout the difficult process that is infertility. She handled our family with care from the beginning, when we decided not to pursue options, to the time we decided to move forward. She and her team listened, earnestly cheered us on, and were willing to try any research-backed solutions available! She, Dr. Bressler, and the whole care team were instrumental in growing our family. Hands down, I recommend SGF Cary to anyone struggling to make their dreams of having children a reality!

My husband James and I began our fertility journey at Carolina Conceptions Fertility. There, we felt overlooked and unheard. My friend Jenna in Virginia had used Shady Grove Fertility and recommended it. She was 36 and due in November 2024. Shady Grove Fertility listened, helped us, and guided us toward what we had thought impossible—having our own child. The receptionists, lab technicians, my favorite technician Whitney, our nurse Stephanie—who even answered our call while attending a concert after work—and our doctor, Dr. Bressler, were talkative and personable. The environment was not frightening; it felt like home and we felt well cared for. The caring SGF team feels like a true family, and you can tell Shady Grove Fertility does everything possible to help. James, our whole family, and I thank them for helping us welcome our miracle son at age 41 in May 2026. Thank you, Shady Grove Fertility. You are true angels who answered our prayers. Dreams come true!!! Whitney W.

From investigating recurrent miscarriage to our successful first IVF transfer and nearing the end of the first trimester, Shady Grove in Cary provided exceptional care. Working with Dr. Bressler and her team was wonderful. Dr. B always made me feel heard, which meant so much. Every question received a thoughtful, empathetic answer. All updates were communicated professionally, promptly, and considerately. Appointments ran on time and staff were always welcoming. If you face fertility problems and/or recurrent miscarriage, I strongly recommend Shady Grove. I am deeply grateful to Dr. B, Ellie, Rae, Brianna, Kenyatta, Michelle, and everyone there. Thank you for helping Ryan, me, and our cats realize our dream of building a family!

I have no idea how good they are because they never respond. I had an appointment but needed to reschedule. They said they did not know the schedule two weeks ahead, which was ridiculous, and promised to respond soon but never did. My repeated attempts to contact them went unanswered. I was later laid off and lost my insurance. Had they contacted me, I might have received the help I urgently needed.

I cannot praise Dr. Mersereau and the SGF Cary team enough. The entire team was caring and thoughtful throughout treatment. No matter how many questions I asked—and I asked many—they never made me feel bothersome. Every interaction felt personal; they listened and ensured I was comfortable and informed at every stage. Scheduling was convenient and visits were arranged quickly. You can tell they genuinely care and work hard to make the process smooth. I always felt like their only patient, which shows their dedication. Their after-hours line was also very reassuring. Knowing help was available outside normal hours mattered greatly. I am grateful to have found a clinic providing excellent medical care and genuine emotional support. I will always thank SGF Cary for helping me build my little family!

I can't rave enough about the level of care I received from Shady Grove. Everyone from the doctors, to the nursing staff, support staff, and technicians are so caring and kind. They truly care about what they do. Both negative and positive medical situations/results were handled with professionalism and care. I was always informed, communicated with, and heard when making every decision along the way. I highly recommend speaking with SGF if you're on a fertility journey.

I completed two egg-freezing cycles at Shady Grove and cannot say enough about the attentive care I received from beginning to end. Both experiences went smoothly, and every team member was incredibly supportive. From my first consultation, I felt genuinely welcomed and cared for. Dr. Mersereau and all the clinical and administrative staff consistently showed great professionalism, knowledge, and empathy. They patiently answered all my questions and always responded promptly, keeping me supported and informed at every step of my fertility journey. What impressed me most was the personalized approach. I never felt like just another patient; the team took my individual concerns seriously, listened carefully, and tailored the process to my needs and preferences. I was recovering from major knee surgery at the time, and the team was extremely supportive. Dr. Mersereau also took time to explain the differences between the two stimulation protocols used for my egg-freezing cycles, and I greatly appreciated her commitment to my success. Their patience, clear explanations, and calm reassurance truly transformed my experience. Egg freezing can be emotionally and physically challenging, but this team made it an empowering journey. I am deeply grateful to have been cared for by such a thoughtful, professional, and compassionate team. I wholeheartedly recommend this clinic to anyone considering fertility preservation. They are truly exceptional, and I look forward to continuing the process when I am ready to use my eggs in the future. Thank you for everything. I am incredibly grateful!

After moving to North Carolina, I came across Shady Grove Fertility. I had previously received unsuccessful treatment at two other fertility clinics, and I am so glad I found SGF. Here, I received an extremely thorough fertility evaluation and a personalized treatment plan, and I always felt heard by my care team. I was fortunate to build a family, but I firmly believe it would not have happened without the professional support of the SGF team.

My experience with Shady Grove has been difficult so far. They only want to communicate through the portal, although sometimes a phone call for information, questions, or clarification would be easier and more personal. Whenever I request a call back through the portal, I receive no response. The nurses' portal messages are always brief and impersonal. I constantly feel like a burden. This process is already difficult, and you need support. I hope things improve. At times, the experience has been so poor that I have not wanted to continue with them, but this is one of the few places my insurance accepts. The front desk staff are very friendly. My assigned doctor is wonderful, and the financial counselor is also excellent.

I rarely write reviews, especially negative ones, but the problems with SGF's billing department compelled me to do so. They gave me incorrect information about my insurance benefits and did not disclose my out-of-pocket costs in advance; SGF told me everything would be fully reimbursed. To reach billing, you have to call their corporate office, which is a major headache and reflects the problems with our profit-driven healthcare system. We had a wonderful experience with PA Ellie, but the doctor lacked the warmth and compassion we expected throughout this journey. We went to Carolina Conception and had a completely different, positive experience. It was incredibly refreshing during what can be a very stressful journey.

The team of nurses and ultrasound techs were so great! And Dr. B was very kind and understood our personal story.

Everything about SGF was excellent. Dr. Mitchell was wonderful and patiently answered all our questions throughout the process. We are so glad we worked with them to bring our little girl into the world!

Do not agree to genetic testing through SGF. They use only Natera, which is notorious for outrageous prices. Read online reviews and consider other transparent genetic testing options that cost $250 or less. Natera billed my insurance company $8,000 and then told me I still owed $1,300, not including what they planned to bill my wife. Even if you agree to Natera testing, you must then attend counseling. Although my wife's report identified no carrier status and mine identified only 2, meaning the risk to our child was nearly 0%, they still required follow-up counseling through GeneScreen. This was clearly unnecessary and cost hundreds more. These tests and consultations are handled by third parties, so choose a more transparent genetic testing and counseling provider to save money and time. The doctor was kind, but everything else was deeply disappointing. They ordered blood tests for my wife for sexually transmitted infections and immunity to various diseases, but forgot measles and required her to return to Labcorp, pay again, and have another unnecessary blood draw. She had already tested immune to every other disease, including rubella, so the MMR vaccine had clearly worked, including for measles. They initially told me I could have blood drawn for STI testing at the clinic to avoid another Labcorp visit. They forgot when I went for genetic screening and now require another Labcorp visit for STI testing, even though my wife tested negative for everything during our 15-year monogamous marriage. They will say this is “standard protocol,” and it may be—but specifically for them. We contacted several other fertility clinics and friends who had undergone IVF, and they were shocked by SGF's requirements. SGF cannot personalize treatment beyond its listed protocol; it feels like receiving care from a human resources department rather than an actual doctor. We underwent several tests and treatments here—two ultrasounds, semen analysis, genetic testing, prenatal bloodwork, consultations, and more—spent thousands of dollars, and waited seven weeks for any help. Yet they still refused to prescribe medication, let alone attempt an IUI or similar treatment that might actually help, solely because of the unreasonable requirements listed above.

They either do not understand insurance or tell you and your partner that you are in network when they are not. You then spend months calling their billing team to resolve the issue, but they never return your calls and send your account to collections. The clinical staff are fine, but the billing staff do not belong in healthcare.

My wife and I had an excellent experience at Shady Grove. Dr. Mitchell, Ellie PA, Jackie, and every staff member were warm, welcoming, and skilled. The nurses and staff responded promptly through the portal and never made us feel that our questions were a bother. Blood draws were always easy, and every appointment was quick and efficient. Thanks to Shady Grove, we became pregnant quickly, and the entire process was much easier than I expected.

We had a wonderful experience at Shady Grove. The entire staff—especially Bryanna, Ellie, and Tee at the front desk—were kind, patient with my fear of needles, and extremely helpful. Dr. Bressler and Dr. Mersereau were knowledgeable and excellent listeners. Thank you, Shady Grove team, for helping us grow our family! Sincerely, John & Deborah Dorton

I wish I could give more than five stars. Every staff member at SGF Raleigh/Cary was wonderful, and my experience far exceeded expectations. I never waited long, they gladly scheduled early bloodwork so it did not disrupt my job, and everyone was kind. Dr. Mersereau is compassionate, kind, and an excellent doctor. Alli Tupper, the primary nurse coordinating my egg-freezing schedule and medications, was clear, responsive, and consistently reassuring. Their patient education modules answered all my questions before I took any medication. I recommend them to everyone considering egg freezing or fertility treatment. I cannot adequately express my gratitude to the SGF team.

I do not understand any rating below five stars. Fertility problems are stressful, but the doctors and staff make the process as easy and comfortable as possible. They treat you as a whole person, not a number. They are candid and transparent about costs and help identify payment options if insurance does not cover something. Treatment is not cheap, and fertility insurance is not comprehensive in this country, but there have been no surprise charges. They itemize every cost and assign a financial contact who is only a phone call away. They are patient even with people like me who ask many questions. They handle the hard work and keep you informed. During this stressful period, I appreciate how much easier they have made our lives. Treatment is ongoing, but I have no doubt they will do everything possible to help us.

We are deeply grateful for the attentive care from SGF Raleigh! From our first appointment with Dr. Mersereau, we felt supported and respected and confident in our treatment. The team showed the highest empathy and professionalism, making this emotional journey feel safe and hopeful. The clinic and procedure rooms were always immaculate, and the professional, friendly staff inspired comfort and trust. Communication was clear, prompt, and thoughtful; every question was answered patiently and kindly. We especially thank Dr. Mersereau and assistant Ellie for their attentive guidance. Their expertise, empathy, and dedication made our experience exceptional. We never felt like ordinary patients; they treated us as people with genuine hopes and dreams and protected me despite my increased risk of complications. Thank you to everyone at SGF Raleigh for your extraordinary care. We could not have found a better team. Although graduating to a regular OB-GYN was our goal, we already miss all the women at SGF. If you face infertility or are considering fertility preservation, we wholeheartedly recommend SGF Raleigh.

In ten years of infertility treatment, I saw many reproductive endocrinologists, but Shady Grove Fertility surpassed them all. After too many failed IVF cycles and miscarriages, I came here. Their team, led by Dr. Mersereau, was the first to tailor treatment specifically to me, with results unlike anything I had experienced. I had honestly lost all hope, especially at my age, but the confidence they gave me was more than a change in attitude. My positive experience was not only about the remarkable results. The entire staff is unmatched, the environment is warm and reassuring, my care team is always available, and their honesty may be what I admire most. I highly recommend this clinic!

This clinic has made a tremendous difference for my family. Everyone was kind, supportive, and caring. I will always be grateful to SGF and all the staff for their support.