Kindbody - Bryant Park, États-Unis

My husband and I decided to seek care elsewhere. For months, Kindbody could not tell us the cost of the overall process or frozen embryos—and when they finally responded, they simply referred us to someone else. They scheduled testing for my husband but could not tell us in advance what the tests involved. I agree with another reviewer that the departments do not communicate. Getting answers was extremely difficult and time-consuming. My in-clinic testing and blood draws were fine, but the follow-up communication was terrible. We did not trust them enough to place our embryos in their care—they even told me they had mistakenly sent my medical records to another patient. This organization is extremely disorganized. Unfortunately, I cannot recommend them.

The Kindbody staff at Bryant Park and Flatiron are amazing! They were very attentive and made what could have been a stressful experience easy and pleasant. I always felt reassured knowing I was well cared for at every step. I highly recommend the Kindbody team in New York to anyone on a fertility journey!

Convenient clinic if you are young with no form of complications and a very easy and simple fertility case. Definitely not equipped to handle anyone outside that description - not real doctors. This is a typical private equity machine akin to a med spa. Complete rip off - go to a real fertility doctor if you want actual results.

I had a poor experience at Kindbody and do not recommend it. I felt like a number on an assembly line, nearly every appointment was handled by an RN, I was overstimulated, and recovery was difficult. Kindbody later outsourced billing. I planned to use my eggs within a few months, but they charged a full year of storage. The third party said I would receive a prorated refund after using the eggs, but Kindbody refused to honor that commitment. Follow-up went nowhere. I am sharing my experience to help others decide. This happened several years ago, so perhaps they have improved, though other patient reviews suggest otherwise. Some services were convenient, including the user-friendly portal, nurse messaging, and modern offices. But quality of care matters most.

So far, everything has been great!!

My appointment went very smoothly, and all the staff were kind and attentive.

I do not recommend Kindbody. In my experience, they care only about money, not patients. Be very cautious and understand everything thoroughly before choosing them. They have many hidden fees, and new charges seem to appear every week without ever having been clearly explained. Even when they tell you that you have insurance coverage, bills arrive later. This lack of transparency is extremely frustrating. Worse, these completely unnecessary pressures occur during the deeply personal and emotional process of trying to conceive. The journey is already stressful enough without surprise bills and financial confusion. Their accounts and billing team is especially poor. They tell you that you are insured and everything is covered, then reverse course and charge you anyway. It leaves you confused, frustrated, and exhausted. If you value clear communication, empathy, and honest billing, I strongly recommend choosing another provider. No one should face this pressure during such a sensitive time.

I cannot speak highly enough of my Kindbody experience! Although most appointments were at Flatiron, I went to Bryant Park for retrieval. I felt supported and cared for throughout. Every doctor, nurse, and staff member I met was genuinely warm and kind, which made a major difference during an overwhelming process—special thanks to Dr. Lipkin and Annalise. Everyone communicated well, answered questions proactively, and ensured I had the information and support I needed. I have no personal comparison, but several friends recently froze eggs and I watched many TikToks; I truly feel my Kindbody experience was the best!

Run! I have never encountered such an unprofessional, disorganized, and thoroughly irresponsible medical team. From extremely chaotic billing and administration to irresponsible, high-risk procedures, stay away.

I do not understand how they obtained their rating. They do not care about you and are difficult to work with. Other agencies and industry professionals know how bad they are; ask around. Remember, this is not a minor matter. You will not visit once or stay for only a few weeks—you will be stuck with them for a long time.

I would give zero stars if I could. This place is hell on earth. I did not feel safe once during the entire egg-retrieval process. Many times, no one even asked my name and date of birth for lab work, ultrasounds, and other procedures. I found an incorrect date of birth for me on the ultrasound machine. Staff communication was inconsistent, and education and support were lacking. I discovered that my trigger-shot instructions were incorrect and called the 24-hour hotline. The simple egg-retrieval process was so disorganized and chaotic that I was terrified of being placed under anesthesia. Do not go here. I transferred the retrieved eggs to a reputable facility to create embryos. I do not trust Kindbody.

Although some of the doctors are wonderful—Dr. Seungdamrong is excellent—the office management and coordination need improvement. I had to follow up constantly about appointments, lab work, ultrasounds, and medications. I always had to contact them and remind them where I was in my cycle or treatment. They were never proactive in any way. Their financial office was terrible. I had billing and insurance problems that I ultimately resolved myself because they were incompetent. The best part was the nursing assistants and ultrasound technicians. They were kind and caring and made me feel that they knew me. I cannot say the same for the rest of the practice.

They did not care about me or my needs at all, only my wallet. Once you begin the process, you are trapped with them. Their answers remain unclear until they send you a bill, where everything is suddenly very clear. Do your research. Go elsewhere. Their staff turnover is extremely high. Every few months, we had to deal with someone new because the people working there do not truly care about their jobs. I do not blame them; their organization is confusing. Imagine the level of care you receive from a group of people who are constantly learning their jobs and do not care about the work.

This location is beautiful, and everyone there is very kind and helpful. It feels very personal and not like a typical doctor's office.

My egg-freezing journey at Kindbody was truly special. I felt supported and cared for by all the doctors, nurses, ultrasound technicians, and front desk teams at the 102 5th Avenue and 16 E 40th Street clinics in New York. Thank you all for joining me on this journey; it meant so much to me! Warm regards, Crystal

Kindbody is not kind at all! They are a scam; think twice. They will do everything possible to avoid paying benefits. They promise to call and respond but never do! Avoid them!

Update: Changed from 2 stars to 1 because the billing department keeps calling me. They harass me for payment, then disappear when I try to respond (at least 8 times?). It turns out they ‘did not apply my payment to the invoice’ and actually owe me nearly $500. Now that it is time for a refund, they have conveniently stopped responding. I am done—avoid at all costs. —————— Believe the positive reviews and believe the negative ones. Pros: 1. Most providers are very kind. You feel supported, and they make you comfortable during a very emotional and vulnerable process. 2. The offices are modern with warm, pleasant decor. They are much calmer than a typical sterile doctor's office. Cons: 1. I met my doctor only once, during the initial meeting. She rushed through a helpful presentation. It contained a lot of data that could help me decide, and when I asked for a copy, she said no. I could not find some of the information she discussed in any of their materials. 2. There is an important PDF detailing my medications. I received it only for my second retrieval, not my first, and thought, ‘This would have helped.’ 3. The online portal is helpful in theory. However, 3 items remain marked ‘to do’ even though I completed all of them. (My process began in April and it is now November.) Things I actually need to do end up nested beneath them. 4. The initial consultation cost $1,300. I was not told about the fee, and they sent an invoice 4 months after the consultation (by then I think I had completed 3 retrievals), so that was a pleasant little surprise. 5. The entire process is highly time-sensitive. Although their turnaround is quick, deadlines were still missed because it took several days to hear from someone. 6. There are two New York offices. Staff even told me retrievals are slower in summer. Yet despite having two offices, I often had only 1 available time slot for mandatory appointments. Once it was 7 a.m., and I had to wake at 3:45 a.m. to arrive on time. I understand fertility cannot be scheduled, but the lack of appointment options is shocking. If your work schedule is strict, this is not the place for you. 7. You must advocate for yourself. I was told an anesthesiologist would contact me, but no one did. Then I was told my nurse would contact me before my period to prepare me, but she never did. I finally asked, ‘My period is approaching—what do I need to do?’ She promised to contact my doctor but apparently forgot. Then my period began, and I had to scramble to start on time. I do not know whether the nurse had too many patients or mine was simply unreliable, but I never felt like a priority. 8. As mentioned, I completed several retrievals in a row. Each time my period came, they acted surprised and rushed to prepare in time. I even warned them that my period comes quickly, but every time was like Groundhog Day. 9. The billing team is a mess. Portal invoices do not match what you are charged. My last retrieval was two months ago, and I am still sorting it out. They claim I owe them money, but according to their invoices and the amounts taken from my account, they actually owe me money. 10. I had to correct several errors involving my insurance and coinsurance, and medication dosage information in my portal conflicted with the pre-procedure PDF they sent.

Kindbody was incredibly frustrating. Most providers were wonderful, but I had many problems with my egg retrieval, creating tremendous stress even before the added hormones. Although I lived out of state, they initially said they partnered with other hospitals/clinics so I would not need to drive back and forth for ultrasounds. Once I began the process and was ready for an ultrasound, I tried to schedule one and was told the facility no longer worked with Kindbody. I called the office, and they scrambled to find somewhere for the ultrasound, but because it was not a partner and was not covered by insurance, I paid $1,800 out of pocket. Going forward, I had to make a 3.5-hour round trip from Rhode Island to New York. Beyond the cost, this was incredibly stressful because I also worked night shifts. The providers were incredible during my retrieval; however, a follow-up provider called three hours before my scheduled appointment and never called back. The approach initially felt very comprehensive, but afterward it felt as though they had received their money and no longer needed me. Regarding financial transparency, the storage rate doubled from last year to this year. Be very careful and do your research before making such a serious decision about egg retrieval. I will never make this mistake again.