Kindbody - Princeton, États-Unis

I genuinely believe the doctors and nurses here are competent. However, dealing with Kindbody has been a never-ending nightmare, and I deeply regret working with them. A few years ago, my sister underwent three egg retrievals for my partner and me. Medically, everything went smoothly, and we were pleased with the results. But this company’s handling of logistics is absolutely terrible. We were always given information at the last minute. There were far too many avoidable delays throughout the process. Whenever I needed to ask a question, it felt like pulling teeth, and there was no single person coordinating everything. I always had to call and explain complicated issues to different people. They almost never took notes. I once offered to buy them a notebook so they could write things down—and they laughed at me, even though I was not joking. They referred my partner and my sister to two different genetic testing clinics, then made me fight to be reimbursed for repeat testing caused by their own mistake. I could write pages about similar experiences. All of this happened a few years ago. At the time, I managed to suppress my anger and did not write this review because I just wanted to put it all behind me. But years later, I now have to transfer the eggs to another clinic for an embryo transfer, because I will never work with this company again, and they are making it just as difficult to leave as it was to begin. This week, I called with a simple question: “Where are my eggs now, and whom should I contact so my transport team can pick them up?” Apparently, this was difficult for them to answer. Three days later, someone finally called back and told me I needed to schedule an appointment with another department two months from now to get this information. I asked for direct contact information for someone I could follow up with to move things along, but they could not provide anything. Nothing is straightforward, and I am exhausted just thinking about the effort it will take over the next few weeks or months to retrieve my eggs from this company. I feel a little bad giving one star because I do think the doctors we dealt with were good. The company’s employees are also pleasant, but there is absolutely no communication between departments or individuals. Everything feels as though it disappears into a vacuum. The entire corporate structure surrounding the medical team is one of the most incompetent and irresponsible systems I have ever encountered. I paid so much money to be treated this way. The fertility journey is stressful and emotionally exhausting even when you receive excellent care. I wish I could go back and tell myself to do more research before choosing a clinic. I have found a new clinic for the embryo transfer, and it quickly confirmed what I had suspected all along: it does not have to be this difficult.

Working with Krista has shown me how important nutrition, exercise, and lifestyle are when navigating menopause and maintaining a healthy way of life. Since I started following her recommendations, I feel better able to make good choices, rely less on processed food, and treat my body with greater care and confidence as I age. We share information, connected immediately, and working with her has been a pleasure that continues to motivate me to improve. I am so glad I met her.

Starting IVF for the first time felt overwhelming with so many choices and tests, but the Princeton team made everything much easier. They were warm, friendly, and very supportive. I completed two IVF cycles and am now pregnant! I was especially nervous when my doctor changed before the second cycle, but Dr. Gabby was wonderful. They made the transition seamless, and I felt completely confident in their care. If I could give phlebotomist Priscilla 10 stars, I would! She is one of the gentlest people I have met. She was very helpful and made blood draws quick and easy. The only minor drawback was occasional scheduling problems through the portal, such as last-minute appointment changes without advance notice beyond a text message. This seemed to be an administrative issue. Everyone at Princeton was outstanding, and I am very grateful for their care. Highly recommended ⭐️⭐️⭐️⭐️⭐️

If you are considering assisted reproduction or are only beginning to explore it, I strongly recommend scheduling an appointment at KindBody Princeton. It was unquestionably one of the wisest personal and medical decisions my husband and I have made, and as the title says, we are now 14 weeks pregnant. Two things are essential in fertility treatment: 1) how supported you feel during appointments and during the “quiet” periods between them; and 2) the outcome, which matters deeply to each of us because we invest precious time, money, and energy. For most people, this is already the final stop in a long and confusing journey to have a child. I came to KindBody exhausted, desperate, and helpless. They not only cared for me but helped my husband and me achieve our dream. At many clinics, you receive only one of two things: results without feeling respected, or care and support with disappointing results. Receiving both in such a convenient location felt miraculous. We thank God every day for leading us to the best physician. Special thanks to Dr. Cohen, physician assistant Gabi, nurse Gwen, and Priscilla, as well as the outstanding embryology team. They completely changed my standards for and perspective on healthcare. As a clinician, I had become detached and skeptical about the healthcare system. Both at work and as a patient, I felt physically and emotionally exhausted. They restored my faith that excellent outcomes are possible when the right physicians receive the time, energy, and resources they need. I also thank the finance and billing departments for working diligently to resolve a small billing error early in my pregnancy, when I was very anxious. Dr. Cohen tailored my treatment plan to my individual circumstances, respected my schedule and concerns, and gently guided me when she believed a particular option would produce the best result. Trusting her completely was one of the best decisions I have made, and before joining KindBody, that was difficult for me. If my husband and I need medical help again, we will return without hesitation. We will also proudly recommend KindBody to all our friends and neighbors. Thank you!

I recently visited the Princeton clinic and had a wonderful experience. I felt comfortable from beginning to end. Priscilla, who drew my blood, is one of the gentlest and most thoughtful healthcare professionals I have ever met. She made me feel completely relaxed and cared for throughout the process. The physician assistant was also very gentle and thoughtful. Beginning a fertility journey can feel overwhelming, but the entire team made me feel reassured and supported at every step. If you are still unsure whether to begin your fertility journey, I highly recommend this clinic. You will receive excellent care!

The entire KindBody Princeton team is wonderful and a pleasure to work with. They made me feel welcome and comfortable throughout the process. Thank you to Priscilla, Dana, the physicians, and everyone involved.

Words cannot express my gratitude to Dr. Cohen or how positive my experience was at Kindbody Princeton. The fertility journey can feel overwhelming, isolating, and exhausting, but Dr. Cohen and her team remain beside you throughout, helping you feel reassured and informed. The results speak for themselves, and I am overjoyed with the positive outcome I achieved at this clinic.

Really great experience. The staff was very professional and Dr. Cohen went above and beyond :)

Today I graduated from Kindbody, which means I am officially pregnant—all thanks to an amazing team! I began my IVF journey at Kindbody in March, and today we finally achieved our dream of starting a family. I want to sincerely thank the outstanding team who supported me throughout: - Dana, sonographer**—She is wonderful and lovely. She was kind at every appointment and patiently answered all my questions. Love you, Dana! You are amazing! 🥰 - Anjelica—my rock!** I am not exaggerating when I call her my rock. She stayed by my side throughout and attended to every detail. She is thoughtful, honest, and meticulous. Love you too, sweetheart! 😘 - Kiana, laboratory technician**—She was always funny, cheerful, and wished me luck every time. 😍 - Charity and Kevin**, the first “babysitters” of our frozen embryos, along with the wonderful embryology team. They were very careful, called promptly with updates at every step, and were meticulous on transfer day because we decided to transfer without knowing the sex. Last but certainly not least: - Our dear Dr. Cohen!** 🙌🏼🙏🏻🤍💪🏻 I will always be grateful to her! She knew exactly what my body needed and which protocol to use, and it worked on the first attempt. Everyone's situation differs and some people need several attempts, but from the beginning we felt in our hearts that this would work. She was candid and meticulous at every step and always gave the right advice. At my first appointment, I asked more than 50 questions, and she answered every one. From my first day with her, everything felt right. Today we screamed with excitement—we are officially pregnant!!! None of this would have been possible without our amazing team. Sincere thanks to everyone! We will return for a frozen embryo transfer for future siblings 🥰 On my last day, I only took a photo with Dana and Anjelica. Update: It has been exactly one year since we graduated from Kindbody, and I can say without exaggeration that it was the best IVF treatment we could have received. Choosing Kindbody was one of the best decisions of our journey. Today we are thrilled and grateful to announce that we will return to Kindbody for another frozen embryo transfer. Our little girl from our frozen embryo is now 8 months old—healthy, happy, and beautiful. I included a photo of our beautiful Lovelynn in my previous update. She is our miracle, and we feel incredibly fortunate and forever grateful to the Kindbody team for making our dream come true. Thank you again, Kindbody, for changing our lives and helping us build our family. 💖✨

I was extremely disappointed with this facility and my visit with Dr. Cohen. From the start, the appointment felt rushed and impersonal. She was late, and the visit lasted less than 20 minutes. Despite the short appointment, I was billed for an hour, which felt very unfair given how little was discussed. More importantly, I felt completely unheard. My concerns were dismissed, and the doctor seemed judgmental rather than compassionate—especially painful in such a vulnerable and emotional area of healthcare. I received no meaningful guidance, support, or next steps and left feeling completely discouraged. Fertility care requires empathy, patience, and collaboration. Unfortunately, this experience lacked all three. I left the clinic in tears and would not recommend this facility to anyone seeking understanding or supportive fertility care.

The Princeton team and clinic are first-rate! This was the only medical experience in my life that exceeded expectations. The entire team always remembered me, shared the highs and lows of my difficult journey, consistently gave me the facts, and most importantly, stood beside me and witnessed my tears of joy when the ultrasound confirmed that I was officially pregnant. Words cannot describe how exceptional the staff is. Dr. Cohen in particular changed my perspective and showed me that truly good doctors exist. I had previously received poor medical advice that nearly cost me my fertility, and Kindbody completely changed my life. Thank you.

We are so glad we found Kindbody. I would recommend them to anyone trying to conceive. They are compassionate, and everyone on the team understands what patients experience physically and emotionally. Kindbody helped us fulfill our dream of becoming parents, and we welcomed our second child this April. We sincerely thank Kindbody!

My husband and I are incredibly grateful to the KindBody Princeton team! Everyone we met was compassionate, kind, professional, and welcoming. Gloria and Gwen were at the heart of our experience; their calm, warm manner reassured us at every step. They were knowledgeable, supportive, responsive, and helpful. We will never forget Heather's efforts to arrange everything for our embryo transfer. She even worked late and escalated issues—she is a true patient advocate! It was always a pleasure to see Dana and Priscilla. They made treatment enjoyable, provided excellent care, and were skilled, thoughtful, and professional. Densene at reception enthusiastically sent our records to our OB-GYN and always greeted us with a smile. Carly on the administrative team was warm and friendly from the start and kept everything organized and clear. Nurse practitioner Abbey, who checked our embryos, was knowledgeable and happy to answer questions. Finally, Dr. Cohen and Dr. Seungdamrong patiently explained everything, answered every question, and helped ensure a successful embryo transfer. We will always be grateful for everything they do for patients. Thank you, KindBody and the entire team. We are sad to graduate but look forward to sharing updates and seeing you again! Highly recommend this clinic.

The nurses at KindBody Princeton are angels. Throughout such a heartbreaking and stressful process, they remained kind, gentle, and encouraging. They treated me with great dignity and compassion—I truly felt cared for, not merely treated. Highly recommended!

The environment is very clean and welcoming. The nurses are very friendly! They made my wife and me feel completely comfortable during our most private moments. Anyone seeking these services need look no further—truly excellent!

Honestly, we initially chose Kindbody because they were contracted with us. We were in New Jersey, so we first visited the New York office, but eventually transferred to Princeton—and it proved to be one of the best decisions we ever made. The Princeton office is warm, welcoming, and inviting, but the exceptional staff truly set it apart. From Dr. Cohen to nurse Anjelica and ultrasound technician Dana, every team member treated us with care, respect, and sincerity. Dr. Cohen was direct and responsive. Anjelica acted quickly and was very attentive. Dana worked magic with the ultrasound wand and put us at ease during every visit. As a nurse and pharmacist, we understand how easily healthcare can feel like a business. This team never made us feel like just a number. They were honest and responsive and made us feel like family throughout the process. We are delighted to share that we are now 36 weeks pregnant and going strong! The Kindbody Princeton team played such a major role in our journey that we even wished we did not have to “graduate” to an OB-GYN—that is how close our bond became. If you are considering Kindbody Princeton as a couple, go for it. You will not regret it. One note: the corporate billing department was the only drawback. It felt impersonal, and getting clear answers required effort. Unfortunately, they did not make the process or communication smoother. To be clear, however, this does not reflect on our excellent clinical team. The care you receive in Princeton is truly unique. To the entire Kindbody Princeton team: thank you for helping us build our family and making us feel part of yours.

Dana and all the other staff were very friendly. Dana made my entire experience comfortable from the beginning. Thank you!

I highly recommend Kindbody to anyone hoping to grow their family! Dana, Anjelica, Dr. Cohen, and all the wonderful staff made my partner and me feel like family from day one. The quality of their service is unmatched. They made every step easy and convenient, and we are very grateful we chose them for our fertility journey!

My wife and I are very grateful to the entire Kindbody team. They always made us feel comfortable and welcomed us warmly at every visit, making our frequent appointments much easier. They patiently answered all our questions and helped us greatly throughout the process. They were patient, kind, knowledgeable, and professional. Our wonderful son will soon enter the world. If we decide to have another child, we will definitely choose Kindbody again.

Unprofessional, lazy, and unhelpful. My husband and I had a consultation in January, but I just received a bill in March marked “past due.” The consultation felt like pressure to undergo a procedure I was uncomfortable with. When I said no, they accepted it and apparently followed up on nothing. We were told the Princeton office was open every Saturday, which their website and Google confirmed. When we arrived Saturday to collect a semen analysis cup, it was closed and no one answered the phone. The next day, I called a New York City call center that said it shared a number with Princeton and could not connect me directly. I collected the cup that day and was told to return it within 2 hours after providing the sample. My husband returned it promptly today, but they refused it without an appointment. No one told us an appointment was required. When I called, I was placed on hold for 10 minutes and the person never returned. When I picked up the now-useless cup, I was also given a Princeton “direct” number. When I told them about our Saturday drive to a closed office, they admitted their hours were wrong but offered no solution or concern for my time. This review is already long, but I could describe much more unprofessional conduct. We will never use them again and warn others to choose a company that cares about the process, not just their wallet.

I had high hopes for our experience with Kind Body, but unfortunately, I was disappointed by the lack of organization and communication. Having previously received medical services through government and state programs, I expected a more seamless and professional experience. However, I encountered several issues, such as incorrect office hours that were acknowledged but not addressed, and a phone number provided to my wife that led to a call center in New York City, rather than the Princeton office. This made the experience feel impersonal and frustrating. Also, to add insult to injury, we were given another number that did nothing. We will be seeking reproductive services elsewhere, as we believe it’s important to receive care from a more established and professional provider.

This company cares only about money and communicates poorly. I have already changed doctors twice!!!! Their “invoices” arrive months after the actual due date, so every bill appears overdue/unpaid. Communication is so terrible that I broke down crying on the phone. The only reason I kept returning was the nurses' kind tone. I just want a baby without the added stress of having no payment plan and needing to open a credit card. I came only because my employer benefit was supposed to help financially, but now I have five separate invoices for 3200/800/1300/25/50, all due at once. I already feel like a failure, and this company makes me feel worse.

Zero stars!!! Stay away from KINDBODY unless you want to waste valuable time and money. Update coming soon!!!

It took me a long time to become pregnant. The Kindbody team helped make my dream come true. Excellent teamwork and a strong treatment plan made it possible. The team stayed with us throughout the process, explained everything, and made the experience as warm and easy as possible. Everyone was highly professional, helpful, and caring. Dr. Cohen, Dana, Kiana, and the rest of the team were very compassionate and supported our family through multiple IUIs and IVF. I gave birth to my child in 2024/12, and I am deeply grateful to the Kindbody team for making it happen.

I have been discussing my menopause symptoms with doctors for a long time. I have been told that I am crazy, depressed, anxious, ridiculous, and more. Today was the first time a doctor made me feel heard. She gave me not only a plan but also hope. I have been missing that for a long time. Thank you!

I had been waiting a long time to become pregnant. The Kindbody team helped make my dream come true. Excellent teamwork and a treatment plan made it possible. The team stayed with us throughout, explained everything, and made the experience as warm and easy as possible. Everyone was highly professional, helpful, and thoughtful. Dr. Cohen, Dana, Kiana, and the rest of the team were very compassionate and supported our family through multiple IUI and IVF cycles. I gave birth in December 2024, and I am incredibly grateful to the Kindbody team for making my dream come true.

This is the best reproductive endocrinology office! At every visit, I remind myself how fortunate I was to choose this office. It is lovely, clean, and has a cheerful atmosphere. It is also in downtown Princeton, so even the drive there is scenic! The team is always warm and friendly, which I find very rare in medicine. Dana and Anjelica are especially wonderful, and I have never been treated as “just another patient.” They genuinely care about me and what I am going through. They supported me through every low and celebrated every milestone with me. I do not know whether I could have remained so strong and made it through everything without their support. My journey to conceive naturally while treating PCOS took nearly a year. I was always treated with respect and never pressured into any treatment I did not want. Dr. Cohen always provided plenty of information and gave me all my options but never made me feel that I had done something wrong or made the wrong decision. Even during the hardest times, I never felt hopeless or alone. I am so grateful for everyone on this team! This is a chapter of my life I will never forget, and I cannot wait for them to meet my baby!

The women at Kindbody Princeton are absolutely lovely! They can turn an overwhelming clinical experience into something pleasant. Truly talented, warm, and amazing people.

Starting the search for a fertility doctor is scary and can be overwhelming, but if you do one thing, choose Kindbody Princeton—you will not be disappointed. I rarely write reviews unless someone is exceptional, and Kindbody is. I am a healthcare professional, and I hate going to the doctor. Entering this field, I feared blood draws, ultrasounds, medication, and everything infertility requires. When I walked into Kindbody, I immediately felt comfortable, safe, and at home. They know your name, remember you each day, and genuinely care about their patients. First, you meet Kiana for blood draws. I remember being terrified during my first one, but she simply talked to me normally throughout it, and suddenly it was not scary at all. She brings a fun atmosphere to the clinic and usually plays great music. Next, you meet Dana, the ultrasound technician. Dana is such a sweetheart. She makes the entire process feel normal and always answers my millions of questions. You can see how excited she is about everything she sees. Whether it was a group of large follicles or, eventually, my baby, she was genuinely excited for me and made me feel so special, which truly helped me stay positive throughout the process. Angelica is the nurse, and she is wonderful too. She always responds very quickly through the portal and stays on top of everything. She gives very clear instructions and always replies immediately, no matter how small the question. Dr. Cohen is also wonderful! She is easygoing, which made me comfortable. She gave me time to ask questions and answered them fully. After speaking with many friends who visited other fertility clinics, I truly appreciate her. She actually listened to my concerns, thoughts, and opinions and gave me a voice in my treatment instead of simply following a standard corporate protocol, as some of my friends experienced elsewhere. Finally, Taylor was the new receptionist near the end of my treatment, and she was wonderful too! There is also a man in the downstairs lab whom I did not see often, but my husband did, and he was wonderful too! A shout-out to him as well!! I highly recommend this clinic to everyone, especially if larger offices feel overwhelming and you want to be treated as a name and a face, not just a number.

Very kind, attentive, and responsible, with great care regarding everything related to treatment and procedures.

I had a terrible experience at this place. Two years passed between my first contact with them and finally getting an insemination. I had many pointless “fertility planning” meetings and met with a nutritionist who wanted me to take about 26 different supplements. I kept calling, but their lines were always busy and they never called me back. Then, after misleading me for more than a year, they told me they did not even perform inseminations at the Princeton location and I would have to travel to New York! Just as I was about to start with another clinic, they received an insemination license for the Princeton location, and I made the mistake of returning. When they first tested my fertility, they told me everything was fine. Looking back at my results now, I realize they were not actually that good. Since so much time had passed by the time they finally inseminated me, they should have retested me, but they did not. During my fertility treatment, they communicated through the portal using jargon I did not understand. They “batched” me by putting me on birth control, which is common for IVF but not standard practice for IUI. All four IUIs they performed failed. After every failure, I had to look at an extremely insensitive sign in their examination room saying, “Congratulations on your pregnancy! Now post about us on social media!” After my fourth failed IUI, they recommended IVF. At that point, I decided to go to another clinic—one that actually communicated with me, completed things promptly, and provided the compassionate, high-quality care that UnKindbody could not. I recommend not wasting your time or money here and going to RMA instead.