医師紹介
サラ・リズク医師、米国
サラ・リズク医師は、十年以上の経験を持つ米国産婦人科専門医です。患者教育と、患者と医療提供者がともに治療方針を決めることを大切にしています。リズク医師は医学教育を受けるため、17歳で米国に移住し、2009年にケース・ウェスタン・リザーブ大学医学部を卒業しました。デトロイトにあるウェイン州立大学で研修を修了しました。同地を故郷と考えており、その後、エモリー大学で一年間の骨盤手術フェローシップを修了しました。
南部で総合的な女性医療を提供する医療者の必要性を感じたリズク医師は、エモリー大学の産婦人科教員となり、九年間勤務しました。その間、研修医教育に積極的に携わり、三年間にわたりプログラム副責任者を務めました。健康教育への取り組みの一環として、ウッドラフ・ヘルス・エデュケーターズ・アカデミーのフェローシップを修了し、教育に関する複数の賞を受賞しました。
リズク医師はシカゴに移り、アドボケート・イリノイ・メイソニック産婦人科に加わりました。そこで、人種、社会経済的背景、ジェンダーが多様な患者に、思いやりと共感に基づく医療を提供しました。短い在籍期間の間に、同僚からシカゴのトップドクターの一人に選ばれ、Chicago magazine の2024年一月号に掲載されました。アトランタとアルバニー・パークでの経験を通じて、健康格差と不平等への取り組みに対する決意をさらに深めました。
女性医療、特に不妊治療と生殖医療における格差解消に取り組むKindbodyの理念に惹かれ、リズク医師は生殖医療の道に進みました。2023年十月にKindbodyチームに加わり、体外受精（IVF）による妊娠や、将来家庭を築く前に他の人生の目標に取り組む女性の卵子凍結による妊孕性温存を支援できることを光栄に感じています。
患者とそのご家族が望む家庭を築いていけるよう支援できることを、光栄に誇りに思っています。
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Joanna Hernandez
2年前
2025年1月11日
I cannot recommend Kindbody enough. I am seeing Dr. Alvarez, who is brilliant.
After three fertility doctors—one at Advanced Fertility who missed two of our appointments and two at FCI with serious ethical issues—coming here felt like landing on a cloud instead of navigating hell just to get anything done.
The staff is friendly and helpful. Billing is clear and simple. I love how quickly they reply to messages instead of leaving me wondering whether anyone received my message, calling only to get a busy signal, and eventually giving up.
Dr. Alvarez treats me like a person and listens to my concerns. If Dr. Alvarez suspects a problem, he examines me instead of pointing at me and diagnosing me with a serious health condition, as happened at FCI. Dr. Alvarez also remembers who I am.
Overall, I feel cared for and respected here. That is the minimum standard for patient care, but with some fertility clinics, the bar seems to be underground.
12/10, very grateful I found this place.
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Amber Croghan
2年前
2024年12月13日
Kindbody gave my husband and me the most attentive care. They never gave up on us and always offered the absolute best path, even when it was the hardest one.
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tanya ford
2年前
2024年12月8日
I started at this location in October 2022, when it was still Vios. I completed five cycles and one transfer, and my child was born in March 2024. We recently decided to return to try for a second child, and this has been the worst experience I have had with any company. First, I asked about retesting two embryos with low DNA content. When the time came, I was told the Kindbody portion would be covered 100% and I would only have to pay Progenesis. Now they want to charge me nearly $1,300 to test them. Then I received a list of tests and procedures to complete before starting. I did everything and submitted it to Kindbody. A few days before I was supposed to start, I received a message saying I needed more tests or could not proceed with the cycle. I had to beg my doctor to fit me in because the wait is usually several months. Even after I scheduled the appointment, three different people messaged me saying I needed to schedule it. On Wednesday, WIN Fertility called and said everything was covered 100%, including all my medications. So explain why I received a message and a document to sign on Friday saying I had to pay $900 or could not start. I had my baseline on Thursday, and my first monitoring appointment was Monday, and now you add fees at the last minute? I knew about part of it, but you want to charge a $500 cycle-monitoring fee and claim WIN does not cover it? WIN covers all medically necessary aspects of IVF. I am fairly certain they are either trying to bill me twice for something WIN already paid or never submitted it. I am tempted to cancel and find a better clinic. It has gone downhill since Kindbody took over.
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acabia_ziap
2年前
2024年12月8日
Visit the Kindbody Reddit and see what a nightmare Kindbody is. Disorganized, ineffective, and dangerous. Dr. Louden may be one of the most incompetent doctors I have encountered. Stay away. They are in the business of making money, not providing care.
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Carmen Lacy
2年前
2024年11月30日
I first went to FCI two years ago and do not recommend it. At the first meeting, I was told I had little chance and should consider donor eggs. My experience with Dr. Jeelani, Isela, and the Wicker Park team has been dramatically better. I now have three embryos. Compared with standardized treatment, you receive a personalized approach, and I am always in and out of cycle visits within 15–20 minutes. Dr. Jeelani is available by text or phone and is supportive.
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Rebecca Orner
2年前
2025年2月19日
We are forever grateful for Kidnbody and especially our nurse, Rowan! She made the whole process seamless and relaxed!
2025年4月20日
I have had billing issues since April 2022. Working with this company has been a painful experience. They lack transparency and communication, among many other shortcomings.
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Kaitlyn Vasko
1年前
2025年3月26日
I have been battling a billing dispute with Kindbody since 2022. They charged me with showing up to the West Loop location to have my eggs retrieved on 10/27/22 and a charge of $500. I NEVER WENT THROUGH WITH THE PROCEDURE. I never went to the West Loop location! I decided NOT to go through with the medical procedures after I received my ultra sound at the Wicker Park location!
Fast forward to March of 2025 and the patient billing center STILL has my dispute “under review”! This is insane and I’m following up with the Better Business Bureau.
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Ashley Trinklein
1年前
2025年7月30日
Words cannot express what this clinic means to my family. Our family of four began its infertility journey in 2020. Our son and daughter made every tear, injection, and prayer worthwhile. We traveled from Florida to Chicago for IVF specifically because of Dr. Jilani. She is absolutely one of the most knowledgeable and compassionate reproductive medicine specialists in the field! She is a treasure, and we will always be grateful to her.
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Chris Gonzalez
12か月前
2025年9月10日
This clinic's billing practices are terrible. I once provided a semen sample in a cup, and two and a half years later they sent me a $300 bill. Dr. Alvarez also seemed bored while listening to our fertility history, and we eventually switched clinics. Thankfully, we now have a beautiful baby boy because of that other clinic. I do not feel this clinic helped us much on our fertility journey.
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amna aslam
10か月前
2025年11月13日
Words can never express my gratitude to Dr. Jilani and her team. Dr. Jilani cared deeply for us throughout the process and provided excellent treatment recommendations. During my pregnancy, she was always available to answer questions. She will always be a very special person to me. She is passionate about her work and is the outstanding fertility doctor everyone hopes to find. I am so glad I had the opportunity to work with her! Thank you to Dr. Jilani and her team for their hard work and genuine care for patients!
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Evelyn Zacharia
10か月前
2025年11月11日
Words cannot express how grateful I am to Dr. Gilani and the entire team at Kindbody Wicker Park. From the moment I began my fertility journey, every nurse, ultrasound technician, and staff member made me feel cared for, supported, and truly understood. You spend a great deal of time at the clinic during this process, so having such a kind, compassionate, and professional team is essential.
Dr. Gilani is truly a miracle worker. Her expertise, empathy, and dedication gave me tremendous hope and confidence throughout the process. The countless appointments, early mornings, and emotional ups and downs were much easier because of this incredible team.
Thanks to them, I now have my first child, something I had always dreamed of. I will forever be grateful to Dr. Gilani and everyone at Kindbody Wicker Park for helping make this miracle possible.
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Kayla West
9か月前
2025年12月17日
I have used this clinic for fertility testing and planning for one month and highly recommend it. I had two virtual visits and three in-person diagnostic appointments, and every staff member was wonderful. From nurses and coordinators to ultrasound and lab staff and my doctor, everyone was respectful, kind, thoughtful, and understanding.
Costs were clear from the first consultation, and I received financial updates whenever I had questions. The team responded promptly through the portal, usually within hours and always within 24 hours, even on weekends. The portal was very useful for tracking information.
I was initially hesitant and overwhelmed, but now feel informed and confident about my fertility journey. Thank you, Kindbody ❤️
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Alivia smaling
8か月前
2026年1月7日
If you have any other option, you should try that instead.
It’s a lot of managing your own care and following up on things that are missed/not taken care of as promised. I’ve had issues verifying benefits, the nurse submitting orders with someone else’s demographics (several times), doctor not calling when she said she would, an employee that was not involved in the procedure walking in unannounced while I was getting a vaginal ultrasound, ineffective procedures, unprofessional staff, and honestly so much more.
2026年2月20日
I deeply regret choosing this company for my fertility journey. I underwent several egg retrievals but received poor service and continual administrative confusion instead of support.
Three years later, I still receive unexplained bills attributed to “system updates,” further demonstrating unreliable recordkeeping. Despite paying high storage fees, I now doubt the accuracy of their database.
No one should worry whether their eggs and other critical information are being properly safeguarded and tracked. If you are considering this clinic, I strongly advise researching alternatives carefully before deciding.
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Tom Harding
7か月前
2026年2月11日
Five years have passed since my initial experience, and Vios/Kindbody has consistently achieved its goals throughout.
Other reviewers are right about communication issues, but persistent follow-up can overcome them. Everything moves quickly, so omissions and miscommunication occur. Overall, however, this clinic is professional and efficient. Perform your own quality checks, review everything carefully, ask about anything unclear, and follow up when replies are delayed. Advocate for yourself.
My original review follows.
I occasionally leave a one-star review intentionally to see how feedback is handled. Their response was excellent: they acknowledged the issue, contacted the vendor to confirm it, and submitted a feature request.
Original review:
This should really be five stars. I will change it later, but for now I want to draw attention to an issue.
There is a fundamental problem if both parents cannot log in separately to embryo-storage provider Emberient Options. According to Emberient Options, only one parent can currently register for its portal. This technical limitation is unacceptable. I hope the relevant organization will ask Emberient Options to update its system so both parents can have portal access.
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Megan Downey
7か月前
2026年2月7日
Dr. Gilani is a miracle worker, and my nurse Maggie was wonderful. I could never repay them for giving me the most precious gift in the world. Every sonographer, phlebotomist, receptionist, nurse, and other staff member I met was excellent. Everyone was so kind and gentle. I am incredibly grateful. 🩷
2026年1月29日
Please avoid this clinic. They seem good initially, but once treatment starts, dealing with them becomes unbearably difficult. It was a nightmare, and only after changing clinics did I fully understand how bad they were. You do not have to take my word for it, but please consult other clinics first.
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Eric Swenson
6か月前
2026年3月18日
Because of a poorly considered policy, patients cannot schedule an appointment directly even if they have no insurance and are willing to self-pay.
2026年3月11日
The receptionist was welcoming, but everything else about the experience was awful. I came here for genetic testing and a semen analysis. Apart from the receptionist, all the staff looked miserable. Not angry, just very sad. There was not a smile in sight. The exam room was also dim and depressing. The atmosphere was terrible. And although I asked before leaving whether there would be any other charges, they still sent me a bill several weeks after the appointment. It made me very uncomfortable.
I hope this clinic succeeds. The services they provide are important and the prices are relatively reasonable, but...please, could they hire people who do not look like they want to die?
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Suncica Petrova
6か月前
2026年3月4日
Do not go to Dr. Alvarez at Kindbody. It was the worst decision I have ever made. If you were previously a patient of Dr. Jeelani, go to her new clinic. She is an excellent doctor. Going to him is a major step backward. His medication protocol will not promote egg development, and you may even ovulate during stimulation. He is absolutely not suited to fertility medicine and should do something else. I am not saying this because I was unsuccessful with him. I stayed at Kindbody because everything of mine was there. I have worked with both doctors, and their approaches to treatment are incomparable.
2026年4月3日
The customer service staff were excellent, scheduling was smooth, and they were very attentive on the day of my appointment. Their explanations were very clear and reassuring.
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Aisha Shah
5か月前
2026年4月2日
After my longtime doctor left the clinic, they completely neglected my care. I experienced a bereavement that required intensive treatment, but afterward I received no proper follow-up from any other provider and am now dealing with a rare treatment side effect. They would not assign me a provider, saying I first had to establish care—and the earliest appointment was three months away. My choices were either a male doctor or a doctor I could never see because she works out of state. After about six to eight weeks, I finally had a telehealth visit with a nurse who could not answer a single question and simply read my chart aloud during the appointment.
For such a serious condition, I cannot recommend a clinic that cannot provide even basic follow-up care. I wish I could give KB Clinic zero stars. Stay away!
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Ambily Jose
4か月前
2026年4月28日
I completed my egg-freezing journey at Kindbody, and their care team was excellent. The nurses handled everything very well, including ordering medication, coordinating with my insurance company through the mail-order pharmacy, calling to explain medication instructions, and scheduling appointments. The front desk, phlebotomists, and ultrasound technicians were all very friendly and made the process pleasant. The on-call nurses were also extremely helpful and always available to answer questions. The billing team responded a little slowly, but other reviews are right: you need to follow up proactively. If you do not receive a response, follow up again. You must monitor your own treatment closely. During both egg-freezing cycles, they told me the number of eggs frozen that same day, which also impressed me. Overall, I am very glad I chose Kindbody!
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Ioana Bugnar
3か月前
2026年5月21日
If you choose them, which I do not recommend now that Dr. Belsos has left, watch your bills very closely!!! They made countless mistakes and are still pursuing me for payment for services from 2024. My baby has been born and I am happy, but dealing with some of their nurses and financial staff was exhausting and frustrating!
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Nicki Padron-Glass
4か月前
2026年5月7日
I was very happy with the phlebotomists, ultrasound technicians, my nurse Madison, and Dr. Jilani. Unfortunately, the terrible and confusing billing completely overshadowed the excellent medical care I received. My first treatment was a year ago, and I have now received an enormous bill for $6,700.
I obtained every prior authorization required by my insurance, yet they continue demanding payment. I have called three times and sent three portal messages. I asked them to escalate my case. Instead of responding, the billing department ignored me and continues harassing me with automated texts and emails.
The frustration and stress this has caused are difficult to describe. If you are considering IVF, I strongly recommend choosing another clinic.
2026年6月24日
They refused to discuss arranging the tissue transfer with me until the day of the appointment. Absolutely ridiculous. Let this private equity company go out of business. Do not give them your money or your eggs.
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2025年2月11日
Dr. Louden at Kindbody is wonderful. Many thanks to all the staff at the Wicker Park and West Loop offices. Because of the care at these offices, we were fortunate to have a healthy, happy baby girl.
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Nancy Alshalabi
2年前
2025年2月1日
After years of infertility and so many doctors not listening to me, Dr. Jeelani made it happen! We love you and the KindBody team!
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2025年1月18日
We are so glad we had the opportunity to work with Dr. Beltsos and the team. Because of my medical history, many doctors told us to consider surgery or adoption. Kindbody helped us safely conceive our miracle baby boy. We cannot express our gratitude. Thank you!!
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Megan Buck
2年前
2024年10月17日
We are still waiting for our baby, but Dr. Alvarez and all the Kindbody staff and nurses have been wonderful! My care has been excellent and timely.
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Meghan Martin
2年前
2024年10月17日
Thank you, Dr. Jeelani, for blessing us with two sons! 🩵🩵 Thank you to the entire Kindbody team!
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Summer Bailey
2年前
2025年2月22日
I completed my first egg retrieval yesterday, so this review reflects my experience at this location. Overall, Kindbody is a very busy organization that gives families an opportunity to build their families. The process was smooth for me, but I would note the following:
1) Communication is poor. Your file passes among different RNs, coordinators, and others who do not know your treatment plan, so you must repeatedly explain your medications and treatment. They also close messages within 5 minutes of sending them, so if you have a question or concern, you must send another message elsewhere. The on-call line is slow and inconsistent. Several times I was told to take medication I did not have, showing inconsistent communication about my plan. I had to rush around obtaining medication and spend extra money.
2) Before starting, I met my assigned doctor virtually only a few times and then once in person before retrieval. I chose her because of positive reviews and hoped for more interaction, but that did not happen. She explained the process well when we spoke, but afterward I was always communicating with other members of the “care team,” and I was unsure whether they knew me. I have heard that patients of other doctors there receive more personalized care or retrieve more eggs per cycle. Because this process is costly, it is important to make the most of it.
3) Once treatment began, laboratory and ultrasound appointments were easy to schedule, and everything was visible in the portal. I usually booked everything before leaving, which is important because slots fill quickly. If you live closer to another Kindbody location, you may be able to complete testing there, though I believe procedures occur only at certain locations.
4) The retrieval itself felt extremely rushed. Before and after the procedure, I did not feel well and felt like a cow being pushed along a conveyor belt until I left. There was little communication about how the procedure went or my future care plan, so I left after being sent to the waiting room. This was probably the most disappointing part, along with the limited communication among everyone involved in my plan.
5) Overall, I would consider returning, but if I find somewhere that makes me feel more like a person than a number, I may choose it instead. I hope for a successful outcome from this location because this is an extremely expensive and time-consuming process.
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Katelyn Liptrot
1年前
2025年7月23日
An amazing experience with a difficult process. They were supportive the whole way.
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Alix Prassas
1年前
2025年5月12日
I have never posted a negative review before, but because Kindbody has owed me just under $1,000 for more than a year, according to their own calculations, and has still not sent the check they have promised for more than four months despite repeated follow-ups, I feel I have no choice. This is on top of several other terrible experiences. I truly loved my doctor, but she is no longer there. This place seems to keep declining, with little consideration for patients amid bureaucratic and administrative struggles. It is deeply disappointing. I hope no one else has to go through this.
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Allison Dignan
1年前
2025年4月2日
My experience at Kindbody Fertility Clinic was very disappointing. My initial consultation with Dr. J was awkward because too many people were on the call. From the beginning, I felt rushed into treatment without an appropriate explanation of or attention to my specific circumstances. After 3 IUI cycles and a year of trying naturally, Dr. J quickly pushed me toward IVF without exploring other options or considering why treatment had not worked, even though I was only 30.
The nurses were kind, but the rest of the experience felt impersonal and disorganized. I was pushed into a "DuoStim" cycle that did not work and then pushed to bank embryos. After several failed transfers, I miscarried at 12 weeks and only later learned that my chronic endometritis had not been treated properly. My new clinic and subsequent biopsies and treatments confirmed that a 7-day course of antibiotics was insufficient.
The clinic's approach felt like a kitchen-sink strategy—expensive medications and add-ons with little supporting evidence. After the initial consultation, I rarely saw Dr. J again, only nurse practitioners whom I felt had no personal investment in my care. Scheduling became increasingly difficult as the clinic moved to a third-party call center, adding even more stress. On top of everything, I was overcharged by nearly $4,000, and it took months to receive a refund. I could not even get a response from billing until I threatened legal action. Overall, I would not recommend Kindbody Fertility Clinic. The lack of personalized care and poor communication made an already challenging journey even more difficult.
2025年8月13日
"From despair to holding our miracles..."
After several failed IVF attempts at different clinics, I entered Dr. Jheelani's office with a heavy heart. She looked at me and said, "Don't worry, we'll try again." From that day forward, she and her wonderful team filled me with hope. They never said, "What if it doesn't work?" but always, "It will work."
I chose to transfer two embryos because I longed to become a mother... and now I hold two beautiful twin daughters in my arms. They are 5 months old, healthy, and perfect.
I will always be grateful to Dr. Jheelani and her team for turning my pain into joy. To everyone still struggling—please do not give up. Miracles happen here. 💖
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Bri Shaw Whitmore
12か月前
2025年9月3日
Our treatment journey was far from easy because of unforeseen medical challenges. We completed several FETs with frozen embryos before finding the right protocol for me. I was diagnosed with premature ovarian failure several years ago, and during treatment we discovered some systemic inflammation. Despite multiple failures, Dr. Jeelani's team of nurses and sonographers made the process smoother. Whenever we needed to adjust the treatment plan or received a negative pregnancy result, Dr. Jeelani reached out personally. She even checked on us after bad news. Dr. Jeelani also tried some treatments that are not mainstream but have been discussed in recent medical literature. By the end of treatment, they felt like family. We were very sad, but also excited, when we graduated at 10 weeks pregnant.
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thomas keating
11か月前
2025年10月9日
The experience was difficult but incredible. Honestly, if you have to go through this ordeal, it is exhausting, but I could not be more excited about the result. Dr. Jeelani is amazing. All our questions were answered, even the small ones I wanted to ask just to see whether they were appropriate. She was our second doctor, and I am so glad we left the first doctor we consulted and chose Dr. Jeelani. We now have the most precious little baby and are preparing for our second. We are very happy with the outcome, and the staff were excellent during both procedures.
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Allison Klotz
10か月前
2025年11月8日
I wish I could give Kindbody zero stars. It is the most disorganized company I have ever worked with. They made mistakes at every step—from losing my medical records three times when transferring them from my previous provider, whose retiring doctor was the best, to scheduling errors and nurses giving inaccurate information. Now, after five years of their terrible service, they have lost the paperwork I signed to donate my remaining embryos to research and are demanding $1,000 in embryo storage fees. I have spent nearly a year trying to resolve this, only to receive incorrect information, be passed around, and be dismissed. Infertility is painful enough. I thought I had moved past it, but Kindbody has made it worse while refusing to take responsibility for its errors. Do not go here!
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Sarah Whitmore
9か月前
2025年12月15日
Because of insurance, I visited three different fertility clinics, but Kindbody was by far the best! Communication was very prompt, and I never felt confused about the next step. Everyone was extremely thoughtful. I cannot put into words how grateful I am. Kindbody restored the hope we had lost this year!
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Sylwia Baran
9か月前
2025年12月6日
I highly recommend Dr. Jilani and the Kindbody team!
Dr. Jilani is amazing—compassionate, exceptionally supportive, quick-thinking, and always insightful. I had struggled with diminished ovarian reserve for two years at another clinic without success before being referred to Dr. Jilani. From the first consultation, I knew this fertility journey would be different.
We became pregnant in less than a year, and I am incredibly grateful. Dr. Jilani is not only highly skilled but also genuinely kind and caring.
Everyone on the Kindbody team was outstanding—from the nurses and surgical team to the other physicians involved in my care. Every interaction was professional, supportive, and positive.
I cannot say enough good things about Dr. Jilani and the Kindbody team. Highly recommended!
2026年1月28日
Absolutely terrible. They seemed good at first, but once treatment began, no one appeared to know what was happening. Getting an appointment with a doctor was nearly impossible. It felt like dealing with a call center that simply followed a script and never adapted to the situation.
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Harry Lesmana
6か月前
2026年3月6日
Our surrogacy journey began with Vios Fertility, which was later acquired and renamed Kindbody. Despite some challenges during the transition, we ultimately received the care we needed. Our fertility specialist, Dr. Alvarez, was very attentive, and we will always be grateful that he helped us realize our dream. One area for improvement would be communication with support staff, ancillary staff, and third-party navigators, who were sometimes difficult to reach.
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Suncica Petrova
6か月前
2026年3月4日
Do not see Dr. Alvarez at Kindbody. It was the worst decision of my life. If you were previously a patient of Dr. Jeelani, go to her new clinic. She is highly skilled. Switching to him is a major step backward. His medication protocol will not promote egg development, and you may even ovulate during stimulation. He is not suited to fertility medicine and should do something else. I am not saying this because I was unsuccessful with him. I stayed at Kindbody because all my materials were there. I worked with both doctors, and their approaches are not comparable.
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Erika O'Connell
6か月前
2026年2月25日
It has been nearly a year since I have been to any Kindbody clinic. They are just recently sending me statements of outstanding balances from visits nearly two years ago. It's zero surprise to me however since every administrative experience from scheduling to authorization was a nightmare while I was a patient there. Why not throw billing into their issue pile?
One of the visits is a $900 charge that I just recently starting getting texts for. After more investigation on my end, I realized this is the same charge that they stated over a year ago that they were going to write off. If you call, no one on their billing department can explain or do anything about it. Then they open a "ticket" for someone to just send a message in the portal. It's a joke of a practice and I'm so happy to ALMOST be rid of them!
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Priyanka Bhandari
5か月前
2026年3月31日
I was frightened and nervous when checking in this morning, but everyone, from registration and my nurse to the anesthesiologist, doctor, and all procedure staff, was wonderful and helped ease my anxiety. I felt reassured. Within minutes I was discharged and beginning recovery. Everything went very smoothly. Special thanks to my registration nurse Jordon, who patiently answered my many questions and was so kind ❤️😊 Thank you, Kindbody.
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Kylie Rieser
5か月前
2026年3月22日
I truly wanted to give five stars because we greatly appreciate the warm, attentive staff, who deserve five. The billing department deserves one. We were required to prepay estimated costs not covered by insurance, yet after the procedure they sent another bill and withheld our embryos until it was paid. They acted as if we had not prepaid. When I reminded them, they finally removed the duplicate bill. I then realized we had overpaid because the estimate exceeded the final charges. Somehow they did not notice when applying the prepayment, and I had to request a refund. Without my review, they would have kept the overpayment and charged again for the same service. They had many opportunities to catch the errors, never apologized, and payment history even began disappearing from the billing portal. A $1,300 payment vanished as though it had never existed, forcing me to check my credit-card statements. Keep detailed records and triple-check everything or you may lose money. Anyone billed after treatment despite prepayment may have been charged twice. Be careful!
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moony ahmed
5か月前
2026年4月8日
Everything at the clinic was wonderful—from the receptionists to the nurses and doctors. Their service was both friendly and professional. This was my second visit to Kindbody 👍
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Veronica M
2か月前
2026年6月18日
Everyone was very kind, helpful, and professional.
I am a patient at Onto Health.
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Jasmine Wilson
2か月前
2026年6月17日
I am very disappointed with my experience at Kindbody. We were essentially forced to choose this clinic because our previous doctor was preparing to open her own clinic and laboratory, leaving us with very limited options for continuing treatment.
Kindbody's lack of communication and accountability was extremely frustrating. For more than three weeks, our urologist's office repeatedly tried to contact Kindbody to schedule an appointment and coordinate treatment. Despite their best efforts, they received no response, causing us to lose valuable time during a critical stage of fertility treatment.
We ultimately waited more than three weeks for an appointment, with almost no communication from the clinic during that time. No one proactively contacted us with updates, scheduling information, or next steps. For fertility patients, treatment timing can significantly affect outcomes, so this level of delay and lack of coordination is completely unacceptable.
The entire experience not only wasted time but also caused unnecessary stress and made us lose confidence in the clinic's ability to manage patient care effectively. Patients deserve timely communication, accountability, and coordination among their healthcare providers. Unfortunately, Kindbody failed to meet these expectations.
L
Lauren Soyk
3か月前
2026年6月14日
I have been a loyal Kindbody patient for many years and am immensely grateful to the care team, who helped us conceive our daughter after 12 IVF egg retrievals and a long fertility journey. However, my experience with embryo storage and communication has left me deeply concerned.
I did not learn that my embryos would be transferred to another storage facility in another state until I began asking questions. Throughout the process, different staff members gave conflicting information about whether the embryos were being transferred, who would be affected, and what options patients had.
Communication has been frustrating. Conversations in the portal are marked as resolved, making it difficult to ask follow-up questions or obtain clear answers about where the embryos are stored and what the future arrangements will be.
These embryos represent years of treatment, significant financial investment, procedures, emotional hardship, and our future family plans. When decisions are made about where embryos will be stored, patients deserve timely communication, consistent information, and transparent safeguards.
If you are considering Kindbody, I strongly recommend keeping copies of all agreements, saving every email and portal message, and asking detailed questions about long-term embryo storage policies and procedures.
P
Philipp Winter
3か月前
2026年6月13日
Fertility clinics are like a gamble. They work for some people, but not for us. Of course, we cannot blame the clinic for everything, but they are not entirely blameless either. Kindbody's approach to fertility treatment feels like blindly trying different medications and needles in the hope that something will work. Unfortunately, nothing worked for us. After several IVF cycles, we were diagnosed with 'unexplained infertility,' yet no one asked about our diet, exercise, sleep, or other lifestyle factors. 'Unexplained' is an easy—and dismissive—conclusion when you lack curiosity about your patients.
Beyond their overall philosophy, I was also very dissatisfied with how Kindbody tracks patient outcomes. We were told that they do not track outcomes for intrauterine insemination (IUI) procedures at all! For all we know, they may never have had a single successful case. Some of their health advice was also irresponsible. They told us that Tylenol is 'safe and effective' during pregnancy. Although this subject is indeed controversial—see the article by Bauer et al. in Nature Reviews Endocrinology—disregarding the available evidence is reckless. When evidence conflicts, caution is essential.
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