医師紹介
ベンジャミン・ハリス医師、米国
Benjamin S. Harris, M.D., M.P.H.は、産婦人科（OB/GYN）および生殖内分泌・不妊症（REI）の専門医認定を受けています。包括的な不妊治療サービス、教育、生殖手術を提供し、患者と地域社会に貢献できることを誇りにしています。
ハリス医師はノースカロライナ州ダーラムで生まれ、チャペルヒルで育ちました。ノースカロライナ大学チャペルヒル校で学士号、医学の学位、公衆衛生学の学位を取得しました。その後、ノースカロライナ州ダーラムのデューク大学医療センターで産婦人科研修を修了し、研修管理主任を務めました。さらに同医療センターで生殖内分泌・不妊症のフェローシップ研修を受けました。この期間、研究、教育、リーダーシップにおける優れた功績が認められました。
ハリス医師はイースタン・バージニア医科大学（EVMS）産婦人科の助教であり、SGFジョーンズ研究所生殖内分泌・不妊症フェローシップの副プログラムディレクターです。また、SGF南バージニア地域の研究ディレクターも務めています。
研究者として、卵巣予備能検査、生殖補助医療（ART）の成績、生殖疫学に関する数多くの論文執筆や学会発表に貢献してきました。エビデンスに基づく不妊治療、継続的な改善、研究と革新による分野の発展に尽力しています。
臨床では、患者が家族を築き、生殖に関する将来を計画できるよう支援することにやりがいを感じています。専門分野は妊孕性温存、がん・生殖医療、第三者を介する生殖医療、卵巣予備能低下の患者への診療です。
ハリス医師は、患者への教育と、一人ひとりに固有の生殖に関する健康状態を理解してもらうことに情熱を注いでいます。
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2025年6月25日
This is an excellent team of positive, energetic professionals. They are experts in their fields and make you feel informed and comfortable during every interaction. I am very grateful to them.
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Kendra Smith
1年前
2025年6月6日
Dealing with fertility issues is physically and emotionally exhausting, so support and encouragement are essential. My appointment with Dr. Banks was highly informative and reassuring. The staff were also exceptional. Kelsey (PCC) was pleasant from beginning to end and kept me comfortable, informed, and in good spirits throughout the appointment. The front desk staff were friendly and helpful. Overall, my first appointment was wonderful and renewed hope for my partner and me on our journey to parenthood.
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Katelyn Heitzer
1年前
2025年5月27日
SGF Norfolk is wonderful! The nurses and staff, especially Quala, are amazing!
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Romona Williams
1年前
2025年5月26日
I had a wonderful experience here, and the staff were excellent. Deniqua, Jordan, Amber, and Quala were all amazing and very welcoming.
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Martha Butcher
1年前
2025年7月24日
I went in for my egg retrieval and had an unexpected complication. Everybody on my team responded appropriately to save me. They even came to see me in the ER after and reached out to me the next day to make sure I was OK. Special thanks to Margo, Kathryn,Rachel, Linda, Beth. Dr. Morshedi and Dr. McAlas for literally saving my life.
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Alexa Angelo
1年前
2025年7月22日
I had an excellent experience at SGF! Everyone was kind, attentive, knowledgeable, and helpful. Thank you to all my nurses and the wonderful front desk staff, Deniqua, Jordan, Amber, and Quala!
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Jordana Baron
1年前
2025年7月15日
Although my interactions with Shady Grove staff were generally pleasant, there were also many shortcomings. If Hampton Roads had a better option, I would have left Shady Grove long ago. I am writing this in the hope of improving patient care and the patient experience.
1. SGF failed to communicate when I should start and stop medication, resulting in a less-than-ideal stimulation protocol and wasting thousands of dollars in medication. Although I asked the nurse when to stop oral contraceptives before beginning the stimulation cycle, I did not receive a clear answer, and I received my treatment calendar two days after I should have stopped them. As a result, I had to stop stimulation after 3 days of injections and undergo a less-than-ideal "random start" stimulation protocol. I believe this negatively affected the outcome of the stimulation cycle.
2. I never received formal, in-person instruction on administering injections at home. The only guidance I received was a link to a website with videos. The nurse on duty that day shrugged and said, "I don't usually do this, so I don't really know how to explain it to you, but here are some videos." This is completely unacceptable for a patient's first stimulation cycle. At minimum, I expected live training from a clinician to ensure that I did not misuse $5,000 worth of medication that I paid for myself.
3. My doctor lost the notes from my initial consultation and said she had "completely forgotten" what we discussed. This was unprofessional and reflected SGF's poor organization.
4. The attending physician who performed my first embryo transfer had poor visualization and was unsure where the embryo had been placed. My husband, who is a physician, asked where in the uterus she had placed the embryo. She replied, "Well, the visualization wasn't very good..." I understand that medicine can be challenging, but this unsympathetic and indifferent response completely destroyed our confidence that she had successfully performed the procedure. My husband and I left SGF shocked and distressed, feeling that the physician had not given us her full support. The transfer failed.
5. SGF nursing staff's use of medical terminology and provision of contradictory information are inappropriate and dangerous. The nurse who reviewed my post-FET instructions told me to "avoid NSAIDs" but did not explain what NSAIDs are or provide examples. I knew what she meant, but not every SGF patient will. In addition, after the embryo transfer, the head nurse repeatedly suggested that I take naproxen for neck pain. Her colleague reminded her that naproxen is an NSAID, which I had been specifically told not to take. SGF should be ashamed that a senior clinician gave advice that was contraindicated and could have affected the success of the embryo transfer.
6. My physician was not even listed in the directory, while a doctor who had left SGF Norfolk nearly a year earlier was still listed. This is an embarrassing display of disorganization, lack of attention to detail, and laziness.
At best, my experience resulted from SGF's failure to truly understand what this process means to patients or care enough to take action. At worst, SGF has a monopoly on mediocrity—answerable to no one, exploiting vulnerable people desperate to build families, and relying on the goodwill of a community forced to trust a system that has failed them to escape allegations of serious negligence and medical malpractice.
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Leslie Kalck
1年前
2025年7月14日
I truly want to thank every Shady Grove staff member! You made my husband's and my dream come true!
The front desk staff are wonderful, very friendly, and always helpful. Keep up the great work!
The nurses and clinical staff in the back are the best! They speak to you as if they have known you all your life and treat you like family. They are always there when you need them, and I am grateful to every one of them!
Finally, Dr. Banks is amazing. She is thorough, thoughtful, knowledgeable, kindhearted, and the best at what she does! Thank you, thank you!
I cannot express enough gratitude to the Norfolk office staff!
The only area I would say needs improvement is their partner billing service. I am currently handling a billing issue. Although they have answered all my questions, the amount of time required to resolve it is too long and concerning.
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andrea johnson
1年前
2025年8月28日
Amber and Quala provided outstanding service. Their professional care made visits more pleasant during this difficult time.
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Ishata Smalls
1年前
2025年8月28日
Everyone in the office is very friendly and welcoming. I am new here, and so far the experience has been good.
2025年8月28日
The front desk staff are very helpful, both by phone and in person. Amber and Deniqua were kind and helped with check-in.
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2025年8月23日
We have just begun treatment at Shady Grove, and everyone has been pleasant. Amber patiently helped arrange everything when I had technical problems. Deniqua was warm and kind. Dr. Banks explained the process and options clearly. Kim was welcoming and did an excellent job explaining everything else. Every woman we met today was friendly and made us comfortable. We look forward to continuing our journey at Shady Grove!
2025年8月19日
Updated August 2025-
Spoke with the cowardly supervisor Leslie.
What a joke. They pass blame back and forth with no accountability.
The offices communicate poorly, so you must handle everything yourself! Beware: bills may take a year and may come from Georgia and Maryland before Virginia. Billing is a nightmare. I contacted them for a year about incorrect bills. They only email and refuse to call. Tiffany at the office was nice, but billing did nothing. Half my claims were filed in Norfolk, where I was seen, and the rest in Georgia. Deanne B blamed me for their billing errors despite having my correct insurance card. BCBS told me to have them refile and mark the check void, but Deanne demanded an expired check I had been told to shred. If she were right, why were some claims paid and others denied? SGF billed GA and blamed me.
I called from 1 p.m. to 3:55 p.m. more than 35 times without reaching anyone.
Contacting them is difficult, and billing is a joke. I work in medical billing and claims and know this information is wrong, but billing refuses to call back or refile correctly.
This is the last thing I need when I am about to give birth!
My initial experience here was poor and nearly made me quit. After speaking with a manager and meeting the staff, I became glad I continued. It is a small practice where faces become familiar. The morning and front desk staff are excellent, and the technicians are friendly and explain each step and what you are seeing. Dr. Harris saved me. He is passionate, gets to know you, and follows up, even on a Sunday during football ;) You are not just a number. He could not understand my earlier frustration and tears. This journey is difficult, but this team made appointments less frightening and helped me understand what they were tracking. Thank you for the remarkable turnaround and reassurance. If you want friendly faces and clear explanations, this is the place. I wish improvement had not required speaking out, but it was a real turnaround.
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Sarah Benavides
1年前
2025年9月2日
The staff were super friendly! Quala and Ellie did an amazing job today!
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Shawna Hardister
1年前
2025年9月29日
All the staff were very kind and helpful. This was my first visit, on September 24. Ms. Michelle and Ms. Deniqua were very patient because I was extremely nervous. Ms. Deniqua stood outside and waved to me because I had no idea where the clinic was. Ms. Quaia was very kind and patient because my blood pressure was high after rushing to find the clinic and arrive on time. She was very helpful. I did not get the name of the kind woman in the procedure room who performed my HSG and wore cute platform Crocs. She guided me through every step, from changing clothes to understanding my images. She honestly explained the pain I might experience during the procedure and was very supportive throughout. If I need further fertility treatment, I plan to continue at Shady Groves. Thank you.
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Amber Davis
1年前
2025年9月26日
My experience at Shady Grove was reassuring and hopeful. The customer service was outstanding. Everyone I met had a positive attitude and made me feel at ease.
Amber Denique at the front desk was patient and friendly, and MA Quaia was also very friendly and welcoming. Dr. Le took time to answer all my questions and spoke very kindly. Ellie made my blood draw smooth and stress-free.
I greatly appreciate the entire team’s attentiveness and professionalism.
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Dea Woolard
1年前
2025年9月16日
I love the women here!!! Deniqua, Michele, and Amber always keep everything organized, and Quala handles all my laboratory needs.
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Rachel Jackson
1年前
2025年9月14日
The women at the front desk are wonderful. Special thanks to Quala!! She always makes my blood tests easy. My veins are difficult, but she handles them effortlessly. I am grateful to work with such an excellent team.
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krystina wheeler
12か月前
2025年10月25日
The staff are very warm and friendly. I feel welcome and reassured every time I visit. Special thanks to Becky, who is amazing.
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Mariah Caddell
1年前
2025年10月17日
Quala, Becky, and Ellie are always diligent and extremely efficient! The staff at Shady Gove are wonderful!
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Mariah Caddell
1年前
2025年10月17日
Michele, Deniqua, and Amber are always quick, efficient, warm, and friendly! It is always a pleasure to see them.
2025年10月17日
I had my first surgery today and had a wonderful experience from admission through my stay. The entire October 16 team and Dr. Banks were excellent. Thank you!
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Ashley Anderson
1年前
2025年10月16日
Casey, Becky, and Ellie handled my appointment, and I greatly appreciate their consistent warmth, care, and professionalism! Even when the appointment process can feel daunting, they make me feel welcomed and thoughtfully cared for.
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Prometheus Sentarini
11か月前
2025年11月13日
Everyone, from the front desk and technicians to the nurses, doctors, and assistants, was wonderful. They were helpful, kind, and highly supportive. Every fertility journey is different, and they support everyone who walks through the door. Whether you feel excited or anxious, their attitude and attention to patients are remarkable. A supportive, knowledgeable medical team is essential during a fertility journey, and that is exactly what they are. I highly recommend them!
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Shaneka Mayo
12か月前
2025年11月12日
I want to express my gratitude to Becky and Quala for the attentive care they gave me during check-in and my intrauterine insemination (IUI). From the moment I arrived, they made me feel comfortable, reassured, and genuinely supported through this emotional and private experience.
Becky and Quala were both kind, attentive, and professional. They explained everything patiently and thoughtfully, and their calm, reassuring presence was comforting. It is rare today to find medical assistants who truly take time to connect with patients and make them feel like more than just another number.
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Heather Spencer
12か月前
2025年11月9日
This was only my second visit, but the moment I entered the clinic I felt like family, as though we had known one another for years. Becky, who drew my blood that day, was so sweet!
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Sonya Williams
12か月前
2025年11月7日
My experience at Shady Grove was amazing! Every staff member is kind and considerate. They listen to each patient and understand their circumstances. Becky and Quala always brighten my day and take excellent care of me. Even when I am feeling down, their big smiles lift my mood! The front desk staff are exemplary and truly demonstrate excellent customer service. I am grateful to have this team as my “home office.” They feel like teammates. I feel incredibly fortunate to come here and to have met them.
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Gralicia Anderson
12か月前
2025年11月6日
It was a pleasure to receive help from Quala and Becky. They took excellent care of me and explained the entire procedure in detail. They are both lovely, and I hope they can assist me every time I visit SGF!
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Raelene Cordova
11か月前
2025年12月4日
Quala and Becky were very professional and made me feel relaxed. They are the best women I have ever worked with!
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Lenae Sloan
11か月前
2025年12月2日
They are generally fine. I just did not like that they said they would call with the lab results that day but never did. I practically had to track them down myself for something they should have done.
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Lisa Sabbie
11か月前
2025年11月19日
Honestly, I would not choose this clinic again. The clinic is clean, and the front desk staff are friendly. I liked the check-in system—you receive an appointment email, a confirmation email, and then a check-in text. Once those steps are completed, check-in itself is smooth.
The actual care, however, was disappointing. For ultrasounds, you see only the technician and are then sent for bloodwork. The phlebotomists seemed more focused on chatting than working. One day, the ultrasound technician had to remind them that patients were waiting. Several of us could hear their conversation, which felt unprofessional. Given what we pay, we deserve better service.
Another major issue was poor communication. They provide no information about follicle development and always seem eager to send you away without explaining anything. After bloodwork, you may choose to speak with a nurse, but it is not useful. Your assigned nurse calls later with the next steps, but they do not proactively share your blood test results or upload them to the portal—you must request everything. If this is your first time going through the process, it can be very overwhelming.
I had five ultrasounds and never saw a doctor. Overall, the process felt rushed, impersonal, and not worth the cost.
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Kimberly Kerns
11か月前
2025年11月18日
The staff are all friendly, welcoming, and excellent at easing anxiety. Casey in ultrasound, Quala and Becky in the lab, and Amber, Deniqua, and Michelle at the front desk made my experience wonderful! All the clinicians are kind, patiently explain everything, and make you feel cared for.
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Aileen Carroll
10か月前
2025年12月30日
The staff are always so warm and friendly and greet me with a smile every time. Amber, Denise, and Michelle at the front desk always check me in with a smile, and Quala and Becky in the laboratory are wonderful. My blood pressure was a little high because I was nervous, so they talked with me to distract me and helped bring it down 😄
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Sany Young
11か月前
2025年12月11日
We are currently undergoing IVF treatment here with Dr. McCalla. The entire team has been outstanding and tremendously helpful. Everyone is friendly and makes me feel comfortable. I feel very fortunate to begin this journey with them. Becky and Jerica are amazing!
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Dani Ferreira-Pittman
11か月前
2025年12月10日
I am very grateful for the excellent service provided by the front desk staff, especially Ms. Amber, who is consistently exceptionally kind and helpful, particularly in difficult circumstances such as heavy traffic or busy days. The challenges of infertility have caused me deep pain, and the accompanying stress can be overwhelming. Even the smallest act of kindness, such as a warm smile or reassuring manner, demonstrates empathy and understanding and means a great deal to me. Thank you for your tremendous support.
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Meenal Walia
9か月前
2026年1月18日
Zipporah, the laboratory technician, did an excellent job drawing blood. She was very pleasant throughout the process.
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Lauck Harris
9か月前
2026年1月15日
Quala and Mickella were amazing today. They were approachable and kept my husband calm even though he is very afraid of having blood drawn. Thank you for being so wonderful :)
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Donnanice Newman
10か月前
2026年1月10日
This was my first visit to the clinic, and everyone was very warm and welcoming. Even during several phone consultations, they were always patient, thorough, and kind. Special thanks to Amber, Deniqua, and Michelle at the front desk. They greeted me with smiles and kindness as soon as I entered, immediately putting me at ease. These three women were very attentive, answered all my questions, and even helped confirm my parking fee. I also want to thank Quala and Kella, who assisted me throughout the process and were the friendliest people I met that day. They asked how I was doing and made me feel confident about my healthcare decisions. It was a very pleasant visit, and I look forward to seeing them again as I continue my fertility journey.
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Bryn Moriarty
10か月前
2026年1月7日
The front desk/reception team—Amber, Deniqua, Michele, Quala, and Becky—are always warm, friendly, and helpful.
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Anastasia King
10か月前
2026年1月7日
Everyone was very supportive, kind, and encouraging throughout the process. They genuinely value each person’s experience and understand the journey.
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Ashlee Hamel
9か月前
2026年2月8日
The lab team here is phenomenal! Becky, Kelly, and Quala are personable, friendly, and make the frequent labs painless and a great experience.
Dr. Banks is nothing short of amazing. She is friendly, listens, and cares about her patients. She didn’t hesitate to call even if it meant her working late which was really appreciated. She stopped by after retrieval to congratulate us on how many eggs retrieved since we saw a large increase from the 1st retrieval. Would recommend her to anyone in need!
Dr. Le performed a majority of the ultrasounds during stimulation meds and was very informative and ensured he pointed out what he was measuring and how I was progressing.
Dr. Marchetti (sp?) was also wonderful - he supervised a trainee in ultrasounds and really made the process feel educational and helped put the trainee at ease. He also was involved in a research study and provided clear explanation when receiving consent.
2026年1月29日
Quala and Kella were both very friendly, welcoming, and efficient in the lab this morning. Our nurse during the ultrasound was the same way!
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Megan Swanner
9か月前
2026年1月29日
Special thanks to Becky, Kella, and Quala in the lab. My veins are difficult, and a weekend blood draw did not go well, but they worked together to make sure my later blood draws were quick and efficient. They are not only personable but also highly skilled.
The front desk staff—Michelle, Amber, and Deniqua—are also wonderful. They are warm and friendly at check-in. They know your name every time you walk into the clinic, which feels very personal.
Dr. Le performed most of my tests and monitoring (HSG, FemVue, and ultrasounds). He makes you feel at ease and is very knowledgeable about the findings. He explains everything he is doing and talks through the results throughout the exam, which is very helpful for tracking follicle development.
Finally, Dr. Banks and nurse coordinator Katelyn are also outstanding. Dr. Banks listened carefully to my husband's and my concerns, ordered all necessary tests, and developed a thorough treatment plan. Katelyn made sure I understood and was comfortable with every step of the process and patiently answered all my questions.
Highly recommend SGF Norfolk!
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Kristen Pinkham
9か月前
2026年1月29日
The staff are always friendly and welcoming whenever I come in for bloodwork. Mickella and Quala are absolutely the best lab staff! Thank you for always being cheerful and helpful throughout this process.
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Sarah Starling
9か月前
2026年1月28日
Everyone here is so nice! I always enjoy chatting with Kella while she draws my blood. She even helped me solve a case. She deserves a raise!!!
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Natasha Phillips
8か月前
2026年3月11日
Credit where it is due!
Admitting Nurse - Kortney Anderson
Anesthesia CRNA Tabitha Lozada
OR Team Shannon Murillo & Margo Anderson, RN
Recovery Nurse Rachel Emerich
Procedure Physician Dr. McAlas
My care team was absolutely the best. I felt very well cared for during my procedure, and their kindness, attentiveness, and support made a tremendous difference. They helped me feel comfortable and reassured throughout. I am incredibly grateful for the care I received. P.S. I really enjoyed the kind words written on the walls; it was a very sweet touch.
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Chernise Harris
8か月前
2026年3月10日
The staff were wonderful from the front desk to checkout. Special thanks to Quala and Kella in the laboratory, who made the entire process easy and pleasant.
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Nancy Chang
8か月前
2026年2月19日
The team is excellent. Becky May makes you feel welcome and comfortable and ensures that laboratory testing is painless. They are a perfect team.
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Melody Wilkinson
7か月前
2026年4月10日
This is such a pleasant place. Special thanks to Amber, Indea, Deniqua, and Michelle!
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danielle heath
7か月前
2026年4月6日
They gave me the best service I have ever received. I was nervous, but they made me feel at home. The laboratory technicians KELLA and QUALA were wonderful.
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Katelyn Ward
7か月前
2026年4月2日
Words can’t truly express our gratitude for Dr. Harris and the entire SGF team. After such a long and emotional journey struggling to conceive, Dr. Harris helped us experience the miracle we had been praying for, we are now pregnant with twins! From the very beginning, he was kind, compassionate, and incredibly genuine, making us feel supported and hopeful every step of the way.
The support from the team has been just as amazing. McKenna, my nurse, was always so timely, patient, and reassuring. She answered every question and guided me through each step with such care and understanding. Kimberly, my care coordinator was very timely, helped answer my questions, and made sure I always felt informed and supported.
We will forever be thankful for this team. I wholeheartedly recommend SGF and Dr. Harris to anyone navigating infertility, they truly make miracles happen.
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ShaRin Guadalupe
7か月前
2026年3月24日
Everyone is very kind and considerate. I receive a warm, friendly welcome at every visit!
Thank you!
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John morgan
6か月前
2026年4月28日
We were extremely disappointed with this experience, especially the clinic's billing and administration. Unfortunately, they lived up to the Shady Grove name, like the legend of a “shady town.”
From the start, they quoted extremely high medication and IVF costs. When I asked whether they had contacted our insurer—we had IVF coverage through UHC—they said no because they assumed we were uninsured. That single error forced us to restart the entire process and caused major delays.
Over 17 months, we completed only one embryo transfer. The delays mainly resulted from repeated failures by billing to follow proper insurance and prior authorization procedures. Requests were submitted incorrectly or late, continually setting us back. Billing blamed others, nurses blamed billing, and we were caught in the middle with no accountability. Had I not stayed in close contact with the insurer and identified the problems myself, I doubt anyone at the clinic would have resolved them.
Our first primary nurse also caused difficulties through poor communication and sometimes inaccurate instructions, which is concerning in a medical setting. I ultimately handled most communication for 17 months because the administrative burden overwhelmed my wife.
Sadly, our only transfer failed. A year later, SGF is still holding our deposit while it supposedly “resolves billing issues” with insurance. Communication remains poor: promised calls never come, and replies seem templated. I still have to spend my own time pursuing updates.
The stress ultimately led us to stop IVF, and I cannot help wondering how much it affected our outcome.
To be fair, there were some positives:
Our second primary nurse, Alanna, was excellent—compassionate, responsive, and genuinely helpful.
Dr. Makaras was kind, although we had little contact with him.
Alicia in billing did help resolve some initial insurance issues.
Even so, we would choose another clinic if we could start over. This process is already difficult enough; patients should not also have to fight the system meant to support them.
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Ally Warnimont
6か月前
2026年4月27日
We had an excellent experience with Dr. Harris and his team. Our nurse practitioner Natalie was absolutely wonderful!
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Marybeth Moore
6か月前
2026年4月22日
Thank you to Amber, Denigua, and Michelle at the front desk! Thanks also to the ultrasound technicians and Kella and Auala in the laboratory ♥️, and to the nurses who carefully explained the injection plan before the end of each day. Thank you for your support, care, and help.
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ASHLEE Prajapati
6か月前
2026年4月17日
The medical team is excellent, but the finance department lacks compassion and is disorganized. I received a $5,000 bill and, after questioning it, discovered that one item should have been free. They never apologized, and I hate to think what would have happened if I had not asked. The doctors follow up well, but if the clinic schedules a call rather than you initiating it, you are still charged a full consultation fee even if they do not reach you the first time. I had already paid for the consultation, yet was charged for a 30-second call communicating the results.
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Hannah Mitchell
5か月前
2026年5月27日
I’ve been with SGF Norfolk since December 2025 and have had an amazing experience with the exception of the billing department but that’s beside the point. When it comes to the staff I work with daily and at this point I have worked with nearly everyone on the surgical team, Dr. Harris and Dr. McAlas, every one on the lab team, the ultrasound techs and the front desk, everyone has been a joy to work with! A special shoutout to the lab techs and Margo who can always wrangle my veins the first try and the ultrasound techs who get stuck monitoring my never ending follicle count 🤣. Everyone at the Norfolk office has made this experience as comforting and warm as it can be and never once lacks in the compassion department!
2026年5月15日
Dr. Bailey and our Care Coordinator Steve, did a wonderful job!! and I felt so welcomed, heard, and understood!! I brought a whole bag of all supplements I’ve ever tried at home and we talked through all of it together! :)
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Jaylen Cherie
5か月前
2026年6月2日
After some recent developments, my obstetrician-gynecologist recommended that I see a fertility specialist. Following extensive research, I chose Shady Grove Fertility. My first appointment was wonderful. Ms. Willia was very kind, and Ms. Nicole was excellent and provided a great deal of helpful information. I truly hoped to continue working with them. Unfortunately, my second appointment completely changed my view of the clinic. It was supposed to be for testing to determine exactly what was wrong. Unfortunately, the clinic did not accept my insurance and gave me little notice that I had to pay 625 dollars out of pocket in advance. In my opinion, since they knew they did not accept my insurance, they should have referred me to a provider who did or at least offered resources or options that could help me. They did neither.
On the morning of my appointment, while driving from Suffolk to the clinic—a 45-minute trip—I checked my account and saw that I needed to pay 625 dollars. I immediately called the office and spoke with Michelle, who was rude and dismissive from the start. I explained that I had never received any notice of a balance and told her I would not have driven there if there were no other options. Instead of helping, she repeatedly implied that I was lying because she ‘could see it on her screen,’ even when I offered to show proof that nothing appeared in my account. It may have been a technical issue, but she refused to consider that possibility. She told me to ask Ms. Willia about other options. Ms. Willia tried to help, but told me the financial coordinator should already have contacted me—which had not happened—and then transferred me back to the front desk. Michelle then told me to come in because the financial coordinator could discuss possible options with me. I asked repeatedly whether there was a payment plan or any other option, but she only told me to come in and speak with them.
When I arrived, no one attended to me. Michelle completely ignored me. I later spoke with Reba, who seemed confused because the staff had clearly not communicated about the issue. While I stood at the front desk in front of other staff and patients, Reba called the financial coordinator. I was forced to discuss my finances publicly, which was embarrassing and extremely unprofessional. There should have been a private place for that conversation.
The financial coordinator immediately seemed impatient and essentially told me there was nothing she could do. When I asked what the point of asking me to come in was if there were no options, she replied, ‘I don’t know.’ When I asked what I was supposed to do, she said, ‘I don’t know what to tell you.’ This level of customer service is completely unacceptable.
Worse still, while waiting to speak with management, I overheard Michelle and Reba talking about me behind my back, saying that I ‘should have checked the portal’ and ‘should have known better.’ This was highly unprofessional and, frankly, hurtful. Fertility issues are difficult enough, especially in your early twenties. You simply want answers, support, and guidance to understand what is happening with your body. You can never truly know what someone is going through beyond what you see, so being treated with such coldness and lack of professionalism was deeply disappointing. The clinic’s lack of empathy, communication, and customer service was shocking. I eventually spoke with two managers, who were sincere and apologetic, but I decided not to return.
I later transferred to CCRM Fertility. They have already found an appropriate financing option for me, obtained insurance authorization for my testing, and treated me with compassion and professionalism. If you read their reviews, you will see that many former Shady Grove patients say they left because of poor experiences and later received better care at CCRM Fertility.
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Kathareeya Medeiros
4か月前
2026年6月26日
The team at Shady Grove is outstanding, from the front desk staff and technicians to the nurses and medical providers. Special thanks to Dr. Combs, his residents Dr. Nguyen and Dr. Harris, and registered nurse Maria.
2025年5月19日
It is always a pleasure working with the SGF staff. I always feel welcome and well cared for. I recommend this clinic to anyone on the difficult IVF journey—they truly make the process easier to manage. Special thanks to Bobbii, Grace, and Preston for helping with my egg retrieval today.
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Tzu-Yu Huang
1年前
2025年5月18日
Dr. Edelstein was terrible. He always invited us to ask questions but answered none of them. He spoke to me in a scolding tone and said I had not completed bloodwork, when he had not reviewed the records carefully. I regret not changing doctors sooner.
2025年8月9日
I rarely write reviews, but I must share this experience. I currently work with Dr. Shah, who is outstanding, as is his clinical team. However, the finance department deserves less than zero. Communication is poor, information given to patients is incorrect, and insurance follow-up is almost nonexistent. They also failed to communicate with the clinical team and misled me. I am deeply disappointed with this aspect of their service.
2025年8月7日
The billing department is terrible. They keep your card and set up automatic payments without disclosing it or obtaining permission, then claim they cannot remove the card when asked. If they found a way to add it unlawfully, they can find a way to remove it. Billing calls involve long waits—39 minutes today—and staff are consistently dismissive.
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Sara Chicas
1年前
2025年7月31日
Staff are difficult to reach, and next steps are unclear. If you begin treatment here, obtain explicit instructions about what to do and whom to contact.
2025年8月28日
My experience at Shady Grove has been wonderful thanks to Dr. Graham and Kayla. Dr. Graham is knowledgeable and kind, and I am grateful she remains my doctor. Kayla is exceptionally communicative and helpful, keeping me informed of appointments and responding quickly to questions. They also rescheduled a last-minute appointment to make me more comfortable, which meant a great deal. I look forward to continuing treatment at Shady Grove and highly recommend it!
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Russell Oats
1年前
2025年8月27日
I cannot express how much I dislike Dr. Shai. He told my wife and me he would get her pregnant, but she lost two children. We had two eggs; he said one was not good but still wanted to proceed, and she miscarried. Avoid these clinics. They bill your insurance and make false promises about getting you pregnant.
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2025年9月28日
Last Wednesday, I went to the SGF Surgery Center in Richmond for egg retrieval. The entire experience was excellent from beginning to end! My nurse, Liz, was kind, attentive, and highly skilled. She placed my IV smoothly and explained postoperative care very well. She took excellent care of me before and after the procedure and ensured I was comfortable before discharge. Kristin, the CRNA, was outstanding and made the procedure painless—truly painless. Dr. Graham was very kind and did everything possible to complete the procedure despite difficulty visualizing my left ovary. Overall, I highly recommend this center!
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Bianca Clark
1年前
2025年9月25日
Hannah was lovely and guided me through everything. She made me feel very comfortable.
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Paige Brown
1年前
2025年9月17日
Dr. Johnston, Emma, and Kat made our first appointment very positive! They were warm, calm, kind, and understanding. This team is exactly what you and your family need: experienced, compassionate, and helpful :)
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kristin brown
1年前
2025年9月17日
Dr. Johnston, Emma, and Kat made our initial visit memorable! The staff were very welcoming, and we look forward to our journey.
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JaNee Jones
12か月前
2025年10月24日
The front desk ladies always make me smile. They remember my husband and I each visit and work to add a personal note in their welcome. It makes coming into difficult appointments a little easier.
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ALicha Harris
11か月前
2025年11月14日
Excellent customer service and follow-up. They are always willing to answer my questions and address my concerns.
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Jazz Ragsdale-Cook
12か月前
2025年11月11日
Dr. Harris, Kristen, Autumn, Ellie, Madison, Katie, Grace, Liz, and Syd are amazing! I felt completely at ease with them during my procedure.
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Morgan Thurston
12か月前
2025年11月7日
Today was my third egg retrieval and the smoothest one yet. Grace was amazing—she placed my IV on the first try and made it look effortless, which had never happened before. Nikki was also wonderful. She patiently guided me through every step, kept me calm, and carefully explained the anesthesia process. Dr. Shah performed the procedure expertly, and I felt very well cared for from start to finish.
The entire team made what could have been an emotional and anxious process feel safe, supportive, and professional. I am very grateful for their kindness and clinical skill.
2025年11月4日
Women are treated as the property of men here. If you are a heterosexual woman who wants control over your fertility by freezing your eggs to extend your reproductive timeline, go elsewhere. SGF added my male partner to my account without my consent and refused to remove him even though he fully agreed to it. At the same time, they completely ignored and refused to update the information for the female family member listed on my application. The entrenched sexism at this company is outrageous. I contacted them repeatedly to correct the issue, to no avail. I did not know they had added my partner to my account until I received my first egg-storage bill. Apparently their frozen eggs are stored out of state, so you are better off choosing an organization that genuinely respects women as adults with bodily autonomy.
2025年12月7日
So far, I am halfway through IVF, and the staff has been amazing and easy to talk to. They answer all my questions and always respond promptly. I encountered a problem with one of my medications, and they were there to help—they are lifesavers. Everyone on the medical team, from the Roanoke office to the Richmond office, has made me smile.
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Asya Clemons
11か月前
2025年11月26日
Lawanda is wonderful! As soon as I walk in, she greets me warmly with a bright smile and great energy. She is always approachable and gives every visit a wonderful start. Thank you for always being so welcoming! 💜
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Michelle Burton
11か月前
2025年11月20日
I had an excellent experience receiving treatment from Dr. Harris at the SGF Richmond Surgery Center. Special thanks to Coffee, Grace, Ellie, Liz, and Syd for making my care go smoothly and helping my family feel at ease.
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Asya clemons
10か月前
2025年12月24日
Our journey with Shady Grove was wonderful, but Rosie's efforts truly made it all worthwhile. She is extremely kind, patient, and compassionate! Shady Grove is fortunate to have such an excellent woman working with them, especially during a process that is so complex, delicate, and emotional!
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Amreen Lalani
10か月前
2025年12月23日
The staff are wonderful and make every visit comfortable and reassuring.
2025年12月23日
I received good service here. My only concern is that my doctor did not perform any examinations or treatment. I saw her only at my initial appointment and when reviewing my preconception test results.
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Grace Hurley
10か月前
2025年12月23日
I have been seeing Dr. Graham at this clinic. She is knowledgeable and kind, and the clinic staff are always very welcoming!
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Shana Ryman
10か月前
2026年1月1日
Lawanda is a star! ⭐️ Every day, she provides professional guidance with a smile. She makes what could be a challenging experience much easier and has a rare gift for putting people at ease while showing genuine compassion.
I am so grateful she works here! Emma, Hannah, and June are gems too! 💎 When you know them by name, you know how great this office is 🙌👏 We appreciate all of you; you are the reason for this five-star review.
2026年1月1日
I've had a really good experience here. Staff is wonderful, the ladies in the lab are great. The front desk staff is phenomenal Lawanda is always full of joy and is a ray of sunshine to see, she has a way of making you feel welcomed and enjoys celebrating your wins with you! Caryn and Cassie are also so kind and helpful.
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Jessica Alter
10か月前
2025年12月31日
The women at the front desk are all very kind and welcoming! Several even remember my name, which makes me feel so appreciated.
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Chelsea King
9か月前
2026年2月4日
Dr. Johnston did an excellent job during my egg retrieval, but Allie and Jay were especially amazing! I have a history of fainting and unfortunately fainted again during recovery after the procedure. They went above and beyond to keep me safe and comfortable. The team at the SGF Surgery Center is wonderful!
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Victoria Medina
8か月前
2026年3月2日
Everyone I encountered at the SGF Surgical Center was very kind and happy to answer my many questions.
J
Julie Bowers
8か月前
2026年2月26日
The staff at SGF Richmond are amazing! From the nurses, doctors, and anesthesiologist to the front desk staff, everyone made us feel excellent. The entire process was easy, pleasant, and comfortable, even though this was my fourth egg retrieval. It was my best retrieval experience so far!
—Julie Burleson
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Autumn Ingram
8か月前
2026年2月23日
Our first egg retrieval experience on February 20 was excellent. Dr. Evans-Hoeker, Preston, Autumn, Ellie, Madison, and Syd were all outstanding. They went above and beyond to make sure we understood the entire process, how I might feel after retrieval, and what to expect.
2026年3月25日
Ms. Lalita at the front desk was warm and friendly and brightened my day.
She was professional, kind, and very helpful.
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Kemeshia McMullen
7か月前
2026年3月18日
The uplifting pickle hanging on the wall in Joan Briggs' lab truly made me smile, and she shared the story of how she received it. It reminded me that life has ups and downs, but there are always people around us who help us through difficult times, so we should remain prayerful and steadfast in our faith no matter what happens.
Also, I love pickles.
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Lauren Mitchell
7か月前
2026年3月13日
Amazing, incredible, and exceptionally caring! The SGF care team is beyond outstanding! My husband and I were fortunate to be treated by Dr. Harris, who will always hold a special place in our hearts and in our family's hearts. After three consecutive miscarriages, we came to Dr. Harris full of hope and ready to begin IVF—excited but nervous. Dr. Harris, his team, and his wonderful nurse McKenna made us feel heard and valued, and no question ever felt foolish. Our IVF journey began very well, with an excellent egg retrieval. However, it took four transfers before we finally became pregnant; we are now 9 weeks, which still feels unbelievable. Before the fourth transfer, Dr. Harris made sure everything was right and discovered extensive scar tissue, which had caused my previous miscarriages. After three surgeries—with special thanks to Autumn, Liz, Dr. Johnston, and Dr. Harris—they cared for me attentively every time. They truly are the best care team. We are now 9 weeks pregnant and eagerly awaiting our miracle baby girl. I could not have done this without the SGF team. Every morning, Hannah, Rosie, June, and McKenna patiently answered all my questions. We are incredibly grateful to have found the SGF Richmond team—we love you!
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Rachel Bowker
8か月前
2026年3月10日
I truly love this clinic. Everyone is kind, supportive, and professional. The women at the front desk are amazing! Special thanks also to the lab staff, who always manage to complete my blood draw on the first attempt, even though my veins are difficult. Dr. Shah did an excellent job managing our cycle. Although we saw many other doctors during treatment, we always felt reassured. Honestly, everyone is wonderful. I highly recommend SGF.
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Aidan Hanrahan
8か月前
2026年3月9日
Shady Grove is wonderful! As a lesbian couple, we felt very safe and comfortable here. Dr. Graham is patient, thorough, knowledgeable, warm, and caring. Caryn, Lawanda, Cassie, and Danielle at the front desk are all cheerful and welcoming! We even talked about the upbeat music they played. We highly recommend this location!
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Katisha Marrow
7か月前
2026年4月7日
I had a wonderful experience with Benjamin Harris, MD, MPH at Shady Grove Fertility. From the very beginning, he was incredibly knowledgeable, supportive, and thorough in explaining each step of the process. He made what could feel overwhelming much more manageable by breaking everything down in a clear and understandable way.
Communication was excellent throughout my care. The online portal was easy to navigate, and I always received quick responses to my questions. The medication calendar and portal were especially helpful—very visual and easy to follow, which made a big difference during such a detailed process.
His nurse, McKenna Hall, was equally amazing. She was very responsive and made sure all of my questions were answered, often coordinating directly with the doctor when needed. I always felt supported and never left wondering what to do next.
The front office staff also played a big role in my positive experience. They were kind, encouraging, and even took the time to celebrate milestones along the way, which meant so much during such an emotional journey.
This has been a long and sometimes difficult process, filled with fear, sacrifices, and many emotions. But having a team that consistently explained every step and reassured me made all the difference. I’m so grateful for their care and support. I’m now happily moving forward in my pregnancy journey and look forward to this new beginning. It was truly worth every sacrifice, pain, and tear.
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P. Griffin
6か月前
2026年5月5日
Special thanks to Cassie, Emma, Ashley, and Brielle for protecting my privacy and making me feel safe and comfortable during my visit. They helped me get in and out smoothly without encountering a coworker who had an appointment at the same time. They went above and beyond and completed everything for me in just twenty minutes. I am incredibly grateful. In that short time, they discreetly guided me from the ultrasound to the restroom, blood draw, and back door. In my eyes, they are truly “heroes” for doing so much for me and immediately understanding my situation. Thank you so much, ladies! I also want to give special thanks to Olivia, Kenya, Ms. June, Hannah, Rosie, Paulina, Christianna, LaWanda, Corinne, Ms. Angela, Courtney, Grace, and Dr. Graham for guiding me throughout my visit. You are an amazing team and gave me such a wonderful experience. Thank you! Thank you! ❤️
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Mirna Allen
6か月前
2026年4月30日
I had an excellent experience at Shady Grove Fertility – Stony Point. The team was supportive and professional throughout the entire process.
My nurse, Maria Pafras, was outstanding—kind, welcoming, and very reassuring. Dr. Harris was extremely knowledgeable and made me feel confident at every step.
I had excellent results: 17 eggs retrieved and 12 fertilized. I am very grateful and highly recommend them.
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Ariel Schnarrs
6か月前
2026年4月25日
Everyone at the Stony Point clinic was wonderful. My entire experience was very pleasant. Dr. Graham and his team were always helpful and patiently answered all my questions. Hannah Moon was especially thoughtful. She came to check on me before my egg retrieval and made me feel very comfortable before the procedure. My retrieval nurse, Katie (whom I assume is the doctor's spouse), was also very kind and caring. I cannot say enough good things about the whole team! I also appreciate that they are open every day, from as early as 7 a.m. to as late as 7 p.m. (if I remember correctly). This made it easy to work around my job, even when I had to visit every few days.
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Tia Taylor
5か月前
2026年6月4日
I am incredibly fortunate to have such an excellent medical team. From the initial two rounds of intrauterine insemination (IUI) monitoring to today’s first egg retrieval, I have felt safe, reassured, and well cared for throughout the entire process. Thank you for accompanying me on this journey of nurturing new life. 🩷
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Kathryn Ashworth
5か月前
2026年5月24日
Dr. Graham and her team are absolutely perfect. I am incredibly grateful for the treatment I received at Shady Grove. They always responded promptly to any questions I had and provided me with immense comfort throughout the entire process. IVF treatment is not easy, but they made everything so much easier. I highly recommend Shady Grove.
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Samuel Leon
4か月前
2026年6月29日
Do not make the same mistake we did: we moved 500 miles away from our original clinic and were forced to come here for outside monitoring. During the uncertain weeks before and after our embryo transfer, we had to fight and argue for every appointment, wasting a tremendous amount of time. Although some staff members were more considerate than others, they were generally indifferent to our appointment requests, and some even seemed to enjoy refusing to do anything for us. Their disregard for our needs and treatment of us as second-class patients was shocking.
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Rosie Kelly
4か月前
2026年6月29日
I had a wonderful experience with my egg retrieval at Shady Grove. Everyone was very kind and made me feel completely comfortable. Excellent care!
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Meghan Burleson
4か月前
2026年6月23日
Shady Grove has truly been a blessing. IVF is the only way my husband and I can have a child. We felt hopeful at every appointment. As soon as you walk in, the front desk staff greet you with a smile, and after your first visit, they remember your name. These small details make you feel cared for. Every healthcare professional at the clinic loves their work, which is clear from how they interact with and care for patients. During every ultrasound, they explained everything in detail and sincerely answered every question, even those I thought were silly. A nurse is always on call to answer questions, even after hours. They also have an emergency hotline, which I called twice, and the on-call doctor returned my call within an hour both times. My most supportive nurse was McKenna Hall, who always answered every question promptly and clearly. The online portal was a lifesaver! The clinic responds very quickly, and all my questions were answered right away. I worked with two doctors during my time at Shady Grove. Dr. Harris was our primary doctor and our strongest supporter from beginning to end. When a scheduling disruption meant that we had to change doctors for our frozen embryo transfer (FET), the new doctor was very kind and treated us as though we had always been his patients, even though we had never met him before. IVF treatment is very complicated. Shady Grove breaks the process into small, easy-to-understand steps and supports you and your family at every stage. I will always be grateful to this practice.
2026年6月22日
I have visited several fertility clinics in different states, and I can say without exaggeration that the team at Shady Grove Fertility is the best. From my first appointment, I was deeply impressed by how organized, professional, efficient, and genuinely caring they were. Fertility treatment can be stressful and emotional, but this team consistently made me feel supported, fully informed, and valued as a patient.
Special thanks to Dr. Benjamin S. Harris for his expertise, patience, and thoughtful care throughout my treatment. I am also very grateful to the nursing team, especially McKenna Hall and Ashley De Hernandez. No matter how many questions I asked, they always responded warmly and treated me with kindness and care. Their support and encouragement had a profound impact on my treatment experience.
The clinic itself is clean, welcoming, comfortable, and well managed. Every part of the process, from scheduling appointments to receiving treatment updates and care information, reflects professionalism and attention to detail.
What truly sets this clinic apart is its people. They clearly care deeply about their patients and understand the emotional needs involved in infertility treatment. I am sincerely grateful for the attentive care I received and highly recommend Shady Grove Fertility to anyone seeking a knowledgeable, organized, and compassionate medical team.
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Kim Donahue
4か月前
2026年6月19日
I had a wonderful experience. The staff were encouraging, understanding, compassionate, patient, attentive, and very supportive.
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