クリニック詳細
当院について
使命
全軍の即応態勢と健康を実現し、高品質な医療を提供する、世界規模で対応可能な卓越した医療チームを確保するとともに、職員を支援し大切にします。
ビジョン
即応態勢、訓練、革新的な医療の頂点を目指します。いつでも、どこでも、常に！
価値観
誠実さ、思いやりと共感、尊厳と敬意、協働とチームワーク、卓越性へのこだわり
テキサス州の統合基地サンアントニオ・フォート・サム・ヒューストンにあるブルック陸軍医療センター（BAMC）は、国防総省（DOD）内で最大かつ最も充実した軍医療機関です。軍人、その家族、退役軍人、民間の救急患者に安全で質の高い医療を提供し、軍保健医療制度（MHS）における最も充実した生産性の高い医療機関として機能しています。
入院・外来診療は、各軍の現役軍人、連邦政府の民間職員、請負業者、ボランティアを含む約 8,500 人の職員によって提供されています。
BAMCチームは、サンアントニオ都市圏全域に暮らす 240,000 人を超える軍関係の受益者に、思いやりのある患者中心の医療を提供できることを誇りにしています。BAMCの医療スタッフは毎日、BAMCまたは六か所の外来診療所のいずれかを訪れる約 4,000 人の患者に、安全で質の高い思いやりのある医療を提供しています。外来診療所には、ウェストオーバー・メディカル・ホーム、ジェニファー・M・モレノ大尉プライマリケア・クリニック、マクウェシー部隊医療クリニック、キャンプ・ブリスのテイラー・バーク・クリニック、シュルツ・メディカル・ホーム、コーパスクリスティ産業保健クリニックがあります。
BAMCのレベルI外傷センターは、サンアントニオと周辺地域を対象に、年間 4,000 人を超える軍人および民間人の外傷患者を受け入れ、救急部を 80,000 件診療しています。軍保健医療制度で唯一のレベルI外傷センターとして、陸軍と空軍双方の医療即応訓練における最高水準の基盤となっています。
2001 以降、BAMCはアフガニスタンやイラクで負傷した戦闘犠牲者への医療提供において重要な役割を果たしてきました。軍の医療従事者が世界各地に派遣されるなか、BAMCの医療は現在も世界中に広がっています。
病院の四十床は、米陸軍外科研究所（USAISR）熱傷センター用に指定されています。米国熱傷学会（ABA）とACS-COTの合同認証を受けた熱傷センターは、レベルI外傷センターと連携し、テキサス州南部の 22 郡の住民に救急医療を提供しています。
病院キャンパスの目立つ場所にあり、四棟のフィッシャー・ハウスに囲まれた四階建てのセンター・フォー・ザ・イントレピッド（CFI）は、四肢外傷のリハビリテーションにおける卓越した施設です。2007 に開設されたCFIは、重症の戦闘負傷者の多くに対するリハビリテーションと回復を推進しています。切断者への義肢医療や、四肢温存術を受ける患者の機能回復における画期的な進歩は、CFIの代表的な成果です。
医学キャンパスでは、医学教育・研修のあらゆる段階にあるフェロー、研修医、研修生が、統合された臨床教員から指導を受ける姿が毎日見られます。卒後医学教育は、30 件を超えるACGME認定プログラムの監督を担うサンアントニオ制服組医療保健教育コンソーシアム（SAUSHEC）を通じて実施されています。
過去を振り返る
サンアントニオの軍医療の歴史は、一階建ての木造建物に小さな診療所として最初の駐屯地病院が開設された 1879 にさかのぼります。初期の駐屯地病院は仮設建物に置かれ、最初の恒久的な病院が建設されたのは 1886 になってからでした。1908 には、駐屯地西側に 84 床の駐屯地病院が建設されました。
1929、ロジャー・ブルック准将が駐屯地病院の指揮官に就任し、1933 までその職を務めました。ブルック准将は、軍医療における初の定期的な胸部X線検査を導入した人物として知られています。1936 七月、代替駐屯地病院の建設に向けた定礎式が行われました。1938 十一月までに、新しい 418 床の病院が稼働を開始し、建設費は $3 百万ドルでした。この新病院を皮切りに一連の移転が行われ、フォート・サム・ヒューストンは歩兵駐屯地から医療駐屯地へと変わっていきました。
1941、BAMCは第二次世界大戦の戦場から大量に搬送される傷病者に備え、220 人収容の下士官兵宿舎を増設病棟に改装しました。この施設は負傷兵を治療し、後にBAMC本部となりました。1942、駐屯地病院はブルック准将の名誉を称え、ブルック'の名にちなんでブルック総合病院と改称されました。1945、BAMCは野戦砲兵宿舎を回復期病棟に改装し、戦争による傷病者の受け入れに対応しました。この建物は後にビーチ・パビリオンとなり、病棟や専門診療科を含むBAMCの資産の大部分が置かれました。
1946、フォート・サム・ヒューストンが米陸軍医療野戦業務学校の新所在地に選ばれました。陸軍'の医療研究と訓練を一か所に集約する決定により、ブルック総合病院はブルック陸軍医療センターへと改称されました。1987 九月、新病院建設の公式起工式が行われました。
七月 18日、1995年、引き渡し式において、代替病院の所有権が米陸軍工兵隊からBAMC司令官に移管されました。
三月 14日、1996年、新施設の正式な開設式が行われ、四月 13日には、旧BAMCから新BAMCへ入院患者を移送して業務を開始しました。
十二月 8日、2008年、2005 基地再編・閉鎖（BRAC）計画によるBAMCの建設・改修開始を記念する起工式が行われました。760,000 平方フィートの統合タワー、1,800,000 平方フィートの駐車場、22,400 平方フィートの中央エネルギープラントを建設し、既存のBAMC施設約 288,000 平方フィートを改修する計画です。
九月 15, 2011、サンアントニオ軍保健医療システムが運用を開始しました。SAMHSは陸軍および空軍の将官が指揮し、サンアントニオ都市圏に所在するすべての軍保健医療システム（MHS）の医療施設（MTF）の業務、臨床、教育機能の管理および監督を担っています。
沿革
1870～1875年 - サンアントニオ市が陸軍駐屯地用に92エーカー（370,000 m2）を寄贈。
1879年 - 仮設の木造（丸太造りではなく板張り）12床病院を建設。
1886年 - 仮設病院に代わる恒久的なれんが造り12床病院を建設。
1908年 - 84床に対応する駐屯地病院を建設。
1910年 - 駐屯地病院に二つの病棟を増設し、病床数を68床増加。
1912年 - 駐屯地病院に隔離病棟と産科病棟を増設。
1936年 - 旧キャンプ・トラビス基地病院跡地で、新たな駐屯地病院の建設を開始。
1938年 - 418床の新駐屯地病院が開院。
1941～1945年 - 兵舎を病棟に転用して駐屯地病院を拡張。
1942年 - 駐屯地病院をブルック総合病院に改称。
1942年 - 旧駐屯地病院区域に精神科病棟を建設。
1945年 - 第15th野戦砲兵隊兵舎を別館IVに転用し、病床数を7,800床に増加。
1946年 - 医療野戦勤務学校（MFSS）がフォート・サム・ヒューストンへ移転。医療組織を再編し、ブルック陸軍医療センター（BAMC）に指定。
1959年 - 別館IVをビーチ・パビリオンに指定。
1959年 - 精神科病棟をチェンバーズ・パビリオンに指定。
1975年 - フォート・サム・ヒューストン歴史地区の構成資産として、国家歴史登録財に登録。
1983年 - BAMC'sの59棟の別個の建物に代わる施設の設計権限を発行。
1985年 - 新BAMCの概念設計を開始。
1987年 - 新BAMCの建設を開始。
1996年 - 新BAMCが開院。
2001年 - 個別に国家歴史登録財へ登録。
2005年 - BRAC 2005は、ウィルフォード・ホール医療センター（WHMC）からブルック陸軍医療センター（BAMC）への入院医療および関連する専門医療の再編を（172 Med 10）推奨。
2007年 - センター・フォー・ジ・イントレピッドが開設。
2008年 - BAMCの2005基地再編・閉鎖（BRAC）に伴う建設および改修の開始を記念して起工式を実施。
2010年 - フォート・サム・ヒューストン・プライマリケア・クリニックが正式に開院し、テキサス州アマリロ出身の21歳の陸軍衛生兵、SPCテイラー・J・バークを追悼して、キャンプ・ブリス・ヘルス・クリニックをテイラー・バーク・クリニックに改称。
2011年 - シャーツ・メディカルホームが開院。
2011年 - 760,000平方フィートの新統合タワーが開設。
2015年 - フォート・サム・ヒューストン・プライマリケア・クリニックをCPTジェニファー・M・モレノ・プライマリケア・クリニックに改称。
2015年 - ウェストオーバー・メディカルホームが開院。
2017年 - BAMCキャンパス内に海中高気圧医学クリニックが開院。
2018年 - シャーツ・メディカルホームが新所在地へ移転。
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ブルック陸軍医療センター（BAMC）、米国
サイト内総合評価
94件の評価
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A
Alice Bowser
2か月前
2026年6月20日
This is the worst emergency department I have ever seen. I would not take my dog there even if it were dying. I arrived by ambulance with an IV still in place. They told me they would put me in a room and begin emergency treatment immediately. I am certain the ambulance driver dropped me off in the outside waiting area and told me to find the triage nurse. The triage nurse was extremely rude and told me to go to the front desk. I followed her there, and she complained that I would not sit in a wheelchair, saying, “Then you are going to have to do a lot of walking.” I reached the front desk and saw a man sitting at the far end by the emergency entrance. He was a thin, bald White man with a very poor attitude. I told him that a doctor at Wilford Hall had called to send me by ambulance and had contacted a doctor there to arrange my admission, treatment, and an MRI. The man said I would still have to wait about two hours. I explained what the doctor at Wilford Hall had told me, and he said it did not matter and I still had to wait. He said this was the emergency room and he did not know what else to tell me. I called the doctor who sent me there. He asked me to tell him which doctor the man had spoken with. I gave him the doctor’s name, and he said okay. I then asked the doctor on the phone whether I should just go to the Methodist hospital near my home. He said no and that he would call the doctor again. After I hung up, the man interrupted and said that if I went to Methodist, I might wait three or four hours. I said that was not true because I had been there before and was seen within five minutes. He said I might have to wait two hours there because my case was unusual, but I needed to sit down first. I left and called my husband to pick me up. We were about to go to Methodist Hospital in Westover when my doctor called me back and said no, go back. I spoke with another doctor, who said I would be seen immediately. To make sure, I called the emergency room again and spoke with the bald White man seated by the revolving door. I told him that my doctor had called me back. He said that since I had left, I would be given priority when I returned and would be seen first. I just needed to wave. I told him there was no need to be so rude to me because I had been polite and respectful to him. He said to come back, that I would be seen immediately, and that I should not have left. When I reached the desk, the man looked at me and said, “Oh, you look different with your hair down.” I did not respond. A nurse came in, and he said, “Please take her back. She does not need to wait. She has priority and must be taken in.” The nurse took me back, assessed me, and asked what had happened. I said there might have been a communication problem, but I had arrived by ambulance with an IV in place, and the man he had just spoken with had been extremely rude. He treated me like a dead dog and did not want to help me at all. My doctors later seemed to understand the situation and were courteous and diligent. Unfortunately, a young Black female nurse who cared for me treated me very badly and spoke in a harsh, hateful tone. I do not know why, after my husband served for 30 years, I was treated so poorly there. I was deeply upset. I will never go to the BAMC emergency room again, even if my life is at risk. Even if I were shot and dying, I would rather die in the parking lot than go inside. The doctors there were all right, however. We have visited some of the clinics, and they were fine. But as I said before, as long as I live, I will never go to that emergency room, take my family there, or recommend it to anyone. Go to another hospital where they will respect you and treat you well.
R
robert mcintosh
2か月前
2026年6月22日
I would like to commend the care I received in the emergency room today. The entire process, from registration to triage, was highly professional. I registered at around 5 a.m. and did not know when the shift changed, but I had expected the level of care to decline somewhat, which it did not. Please pass this praise along to the appropriate staff. On 2026/6/21, the doctors, nurses, and medical staff on duty from 5 a.m. to 4:15 p.m. were well trained, professional, dedicated, and personable.
Great hospital!
Thank you!
Robert McIntosh
2026年7月4日
If I could give the emergency room a negative rating, I certainly would. My husband arrived at BAMC having a heart attack. He was sweating, clutching his chest, and unable to walk. They helped him into a wheelchair, performed an ECG, and then made us wait in the lobby because the ECG was “normal.” I told the front desk that he was really having a heart attack. They did not care and told us to wait. Two minutes later, my husband passed out, fell from the wheelchair, and died! Yes, his heart stopped!! I collapsed to the floor, cried out for help, and began praying. They brought a stretcher, lifted him onto it, and climbed on top to perform CPR as they rushed him to the doctors in the back. It took about 40 minutes to stabilize him. I was furious about the rude and dismissive attitude at the front desk.
*****Five stars for cardiology. Once he reached the cardiology department, everything was completely different! On the fifth floor, a team of doctors took excellent care of him. They must have known the whole story because word had surely spread about what happened in the first-floor emergency room. I completed a complaint form, and the next day several people, including administrators and the head of the emergency room, came to speak with us. A colonel also spoke with us afterward. I am at a loss for words. I am sorry, but two years later, I am still angry and keep reliving what happened. Because of this experience, I am now terrified whenever anything happens to my husband, including high blood pressure and arm numbness, which is happening now. As I post this, we are back at BAMC. At the time, they did not seem to care about what happened in the emergency room and merely went through the motions. We are extremely disappointed that veterans are treated this way. But we only have military health insurance, Tricare, so we are at their mercy. Perhaps they know they cannot be sued and simply do not care.
However, as I write this post today, I must say that my husband was taken back to the emergency room within 30 minutes so they could address his symptoms. There may now be a double high-risk flag next to his name when they pull up his records. In any case, please pray for our veterans and service members and hope that the first-floor emergency room treats their conditions promptly.
J
Justin Oswald
3か月前
2026年6月6日
The doctors are outstanding. They are compassionate, knowledgeable, and extremely considerate. They treat patients as people, not as tasks, and truly understand what patients are going through. This is the best trauma center in the country. We love BAMC.
W
william cotter
3か月前
2026年5月19日
Oh my. I wish I could get back the three hours I spent waiting at the pharmacy. Apparently, I need to take an entire day off to pick up a prescription—or just pay the copay elsewhere.
E
Eliezer Arroyo
3か月前
2026年5月20日
I have been coming to this hospital for the past 11 years. The service has always been first-rate, and they take excellent care of our active-duty service members and veterans.
D
Daniela Ozua
3か月前
2026年5月27日
This was the worst emergency room experience I have ever had. The staff were indifferent and showed no urgency or empathy. I waited for hours without any timely progress and felt that no one cared about my concerns.
An emergency room should make patients feel safe and cared for, not frustrated and ignored. Overall, this experience was extremely disappointing. Given how I was treated, I would not recommend this hospital. I ultimately left.
T
Tom De La Cruz
3か月前
2026年5月28日
This place is terrible. They make you wait for hours. I have already spent three hours in an empty emergency room waiting area.
C
codey adam
5か月前
2026年4月13日
My mother received excellent care during her stay at BAMC. I want to thank everyone in the East Wing, including the doctors, nurses, nursing assistants, transport staff, cleaners, surgeons, mental health specialists, and physical training staff. Thank you all for taking such good care of my mother. I nearly lost her in February, but you restored her vitality and brought back her lively, funny personality. Ms. Salas is now recovering well. Thank you also for allowing her to make videos showing how her wounds were treated. We appreciate everything the entire East Wing staff did.
P
Paul Caballero
4か月前
2026年4月23日
Dr. Edelson and the gastroenterology staff took excellent care of me.
M
Mary Jane Aguero
4か月前
2026年4月26日
I fractured my leg bones in two places. Otto Kaiser Hospital and Floresville Hospital could not treat me, so I was transferred to Brooke Army Medical Center (BAMC).
Upon arriving at BAMC in San Antonio, I immediately underwent emergency surgery. The surgeons, doctors, and nurses there were the best. This June will mark three years. Thank you to everyone I met there. Hello, friends ❤️👍 Mary J. Arguello
M
Melanie Stokley
5か月前
2026年3月23日
This hospital was amazing! I went to Baptist ER first. The next thing I know they had me on an ambulance to BAMC! I had a wonderful trauma care team. Even the food was great! Whaaaat....
2026年3月27日
My name is viajanee, and I am currently a patient here. I want to thank all the medical staff for taking such good care of me. Everyone is kind, thoughtful, and treats me very well. I have been to many hospitals, but this hospital makes sure you receive proper care. Having such wonderful people help you recover is a blessing. Thank you so much for your help and care. May God continue to bless this hospital and everyone here. Thank you ❤️❤️❤️🙂🙂😁😀
B
Brenda Martinez
5か月前
2026年4月3日
This was the worst experience of my life. The trauma doctors were great, but the other doctors were not. Do not come here; I do not recommend it.
2026年3月11日
The staff are friendly, but the laboratory wait is extremely long, exceeding one hour.
2026年3月12日
The hospital misrepresented my insurance coverage. Although the hospital itself was in network, almost none of the charges were covered. The nurses were highly irresponsible and refused to document my allergic reactions.
J
Jason Watson
6か月前
2026年3月16日
The hospital itself is good, but the rude treatment my son and I received in the cafeteria from an older white woman wearing glasses was unacceptable. I also saw her treating hospital staff poorly.
J
Josue Muniz
6か月前
2026年2月18日
The woman who answered the phone had a poor attitude. I tried to give her some information, but she was extremely rude—perhaps she had not had her coffee yet. 0/10; I do not recommend calling. The call was on February 18, 2026, at 08:50.
2026年1月21日
The service was fine, but they now have a triage-like area with chairs side by side. A doctor took me to another room to discuss my personal health information, but then the supervising doctor came in and began discussing it in front of everyone. This seemed like a HIPAA violation and felt very uncomfortable.
2026年2月2日
Hello everyone, my name is Karen Zamora, and I am 39 years old... Karen Zamora... Mr. Mike Vandenberg, age 69, broke my heart...
Happy Valentine's Day!!!
C
Cindy Garcia
8か月前
2026年1月4日
The best doctors and medical staff in the military. They are always dedicated and caring.
I have consistently received excellent care from every provider, from oncology and pulmonology to cardiology and pharmacy. Thank you all!
D
Dr Jacqueline Pham
8か月前
2026年1月10日
Thank you to everyone at Brooke Army Medical Center. The doctors, nurses, and all other staff were kind, considerate, and compassionate. Although the wait was long, I was closely monitored throughout, which made me feel comfortable and safe. Their empathy and professionalism were impressive. Thank you for taking such good care of me and for treating me with such genuine kindness. The staff here are truly outstanding—kind, professional, and compassionate.
F
Fin Germyas
9か月前
2025年12月17日
Terrible service. I do not usually write reviews, but I waited a full 13 hours to complete my discharge paperwork, which is absurd. How can an institution this large not have a system that can complete a discharge within one day, especially when my departure was already planned for that day?
There were no additional medications, appointments, or anything else. I only needed the paperwork completed so I could leave and return to work.
J
Jonathan Fischer
9か月前
2025年12月18日
I waited more than an hour at the pharmacy today for a refill. There is no cutting the line here.
D
daniel serban
10か月前
2025年11月7日
Do not go to this location. The hospital will contact U.S. Immigration and Customs Enforcement (ICE) and immigration authorities, who will pick you up directly from the hospital.
O
Olivia Mooney
10か月前
2025年11月7日
They provided incredible care after my wife's severe motorcycle accident—we are civilians. Their turkey-ham sandwich was also unexpectedly delicious.
D
Daniel Hughes
10か月前
2025年11月9日
Everyone at BAMC was amazing!! I had a parathyroidectomy. ENT surgeon Dr. Stevens and her team explained the procedure, risks, recovery, and more in detail. The surgery went very smoothly. She told my wife it was completed "with ease." Everyone at BAMC also did an excellent job, from Lethy at pre-op check-in—I hope I spelled that correctly—and Jordan, to the anesthesia team—sorry, I should have written down both doctors' names—to Vin in post-op care and Divine in the recovery room—I hope I spelled his name correctly. They were all professional, respectful, kind, and helpful. Thank you again for making this such a positive surgical experience!!
2025年10月16日
The hospital staff are generally good, but the emergency-room staff are very rude and talk about patients like high school students.
V
Victor Santos
10か月前
2025年10月23日
Do not expect surgical staff to update you after a family member’s operation. Do not expect a call after submitting a concern through Boston Medical Center’s (BAMC) patient experience department. My 87-year-old father was transferred from the emergency room to intensive care and underwent abdominal surgery two days later. While I sat outside intensive care, no one spoke to me. Two days later, and even now, no one has tried to call. To the surgical team, your family member is only a case/practice case. The nursing staff, however, have always been excellent.
2025年9月19日
The eye clinic now frequently changes appointments without calling or texting. We arrived 15 minutes early and were told the appointment had been moved by an hour. The person responsible for rescheduling did not call or text promptly, causing us to wait at least 90 minutes. Be sure to call this clinic the day before your appointment.
W
Whitney Davis
12か月前
2025年9月1日
My only complaint is that they tried to rush treatment of my injury before stabilizing my pain.
I vividly remember the day after surgery. My nurse was Kim, an LVN. She was too busy to take me for an MRI, so transport took me downstairs. When I arrived, the technicians did not know how to handle my leg brace. They knew it needed to come off, although the doctor had told me it was a locked brace that could not be removed. They moved me from the bed to the MRI table, sending pain through my leg, then lifted my leg out of the brace, causing intense burning pain. It felt as though my leg were on fire; I described it as a sizzling skillet at Chili's. After the MRI, they planned to move me without replacing the brace. I refused. They said they did not know how to put it back and would call my nurse. She did not come, but sent a technician from the unit. Technician Dylan Nance replaced my brace, helped move me back onto the bed, and returned me to my room. I took pain medication, but the ordeal set my treatment back.
Friday morning, a physician assistant saw me. She said internal medicine had cleared me for discharge to rehabilitation. I told her I could go home Saturday. She agreed and changed the discharge date to Saturday.
Another internal medicine doctor said I needed a bowel movement before discharge and would prescribe lactulose. A medical equipment supplier called; I paid the copay and was told the equipment would arrive Friday night before my Saturday discharge. Later, case manager Renee excitedly said my discharge papers were ready and I could leave for rehabilitation. I again said I could go home Saturday and that my physician assistant would update the discharge plan. He said that was fine but canceled my medical equipment. I explained that could not be right because I had paid and it was already on the way. I was only waiting to receive crutches after therapy. He said everything was fine but had no record that I needed crutches.
Then I met charge nurse Franklin Motyka. He entered while Renee and I were talking and said I was being discharged and had already been discharged. I explained my discussion with the physician assistant, but he dismissed it and said my staying alone was wasting thousands of dollars. He said he would attend a treatment and return to talk because I needed to be corrected.
My therapist Terry arrived.
Charge nurse Franklin Motyka returned angrily and tried to force me to leave. He ignored what I said and told me he would send a doctor to speak with me. I laughed because I could not believe a fellow nurse was so eager to push me out.
The doctor came as Motyka promised. She was initially aggressive but eventually left, saying she would change my discharge date to Saturday.
Others:
Renee, case manager—pressured me to leave Friday, August 29, after saying arrangements might not be complete until Monday, September 1. He also failed to update the chart to reflect our conversation. He was eager to enjoy his third Labor Day weekend!
Internal medicine doctors: either they failed to update the chart or communicate with each other and staff about their expectations, or staff did not read the chart carefully.
Kim, LVN: I hardly saw her; she did not advocate for her patient and, in my opinion, was not a good nurse. But what do I know 🫤.
Franklin Motyka: promoted to charge nurse too soon. He lacked compassion, empathy, and concern.
Everything the doctors, therapist, and medical equipment staff mentioned was supposed to happen before my Saturday discharge. Clearly, I did not invent it. It must have been documented.
J
Jerry Olsdi
1年前
2025年8月16日
Terrible. If you have a choice, take your family and friends elsewhere.
It was awful from beginning to end. The gate staff were rude, and whenever you had a question, most of them said, “I don't know.” I would never recommend it.
J
Jason Campbell
1年前
2025年8月24日
A large regional medical center. The information desk is helpful and can direct you to the right clinic, and there is a comfortable café on the first floor.
R
Richard Martin
1年前
2025年7月31日
As a retired service member and current DHA GS-13 employee, I expected more from a Level I military medical facility. Unfortunately, BAMC continues to fall short. The lack of coordination between the specimen system and physicians' offices is unacceptable. This is not an isolated incident, but the second time I have experienced it personally. A facility at this level should set the industry standard, not struggle with basic communication and process execution. If I could afford civilian healthcare, I would have gone there long ago. It is deeply frustrating and discouraging that the system we are supposed to trust keeps failing us.
R
2025年7月26日
You could really smell strong germ spores! The emergency room was not clean at all! I went to the restroom, and the air felt much better. I could not smell any spores there. I think the air was filtered better.
J
Janelle Infante
1年前
2025年7月28日
The medical team at Boston Children's Hospital (BAMC) saved my brother's life. I live out of state, but they contacted me immediately to update me on his condition. He was undergoing a bone marrow transplant (BMT) and could not use his phone. They diagnosed him promptly and treated him before his condition worsened. Everyone was kind and supportive, and the care they gave my brother was exceptional. I will never forget the pediatrics/PICU team. They were a blessing and truly outstanding. My brother is recovering. Thank you all for your dedication and hard work. We sincerely appreciate you!
V
Vincent Howard
1年前
2025年6月26日
Thoroughly professional, knowledgeable, and attentive. They combine expertise, skill, and patience when explaining complex issues to patients. I would like them to be my primary care manager, and once they reopen PCM enrollment for military retirees, I will change this rating to five stars. I want BAMC as my primary care manager, but I also appreciate the specialty care they provide.
D
David Whitmore
1年前
2025年7月11日
This U.S. Army hospital has the best trauma center in the city, and its burn unit is among the best in the world.
M
Michelle Carroll
1年前
2025年7月13日
If my father had any other hospital option, believe me, I would take it. My father has cancer, and aside from the care he received before his diagnosis, everything else has been disappointing. Spending 8 hours in the emergency room with a patient who is actively bleeding is completely unacceptable. They confirmed that his bladder was bleeding, and then nothing happened. It took two hours for a urologist to see him and determine the problem. We had to request admission because they planned to send him home. I swear, if he would let me take him to any other hospital...
I
iris Abney
2年前
2025年2月26日
My son is in the hospital. They are very nice people. The nurse is adaptable. Everyone is very friendly.
J
Jessica Tiner
2年前
2025年2月27日
My husband was transferred here unconscious from another hospital. His military background is 0, and he should not have been sent here when another trauma center was nearby. 15 months later, we received an astronomical bill. Two weeks later, we were told it had been sent to the Treasury with nearly 50% added in administrative fees, late fees, and interest. How do you fail to notify a patient about a bill and then suddenly send an unbelievable amount to collections? We have been fighting them to remove all fees, penalties, and administrative charges.
How can you employ so many incompetent people that no one correctly enters or even verifies a patient’s address, then have the audacity to surprise them with a bill the size of a mortgage?
2025年2月15日
Over the years, I have received several referrals here, from my primary care provider onward, and every department has been wonderful.
W
Wendy Hammer
2年前
2025年1月1日
My review is for the labor and delivery department. I moved to Texas at 33 weeks pregnant, so BAMC was my only delivery option at the time. I delivered my son in November 2024. Honestly, the staff during labor lacked some professionalism and had many personal conversations while I was experiencing very painful contractions. The first time I came to the unit, both doctors who treated me were professional. The sonographer was very kind, and both nurses in the room were 5/5. Postpartum care, however, was underwhelming. The nurse during delivery did care. Overall, my experience was average.
S
Sarah Roussett
2年前
2025年1月11日
Four years ago, they saved my life and the left side of my arm and leg. They also treated my back, which I thought was sprained, and told me it was fractured. I want to say God bless them. They also helped my sister-in-law. May the Lord be with them.
S
Steve Iversen
2年前
2025年1月13日
I went to the emergency room and was diagnosed with pneumonia. Everyone was very professional at every step, including the pharmacy.
2024年9月27日
If you are a civilian, do not go here. They will overwhelm you with surprise bills and provide no help. I requested monthly statements for two years and never received them. No one can be reached; you are always passed around. They seem to withhold the bill so they can send it to the Treasury and cause serious problems. It feels like a legal loophole and a scam. They should be shut down for what they do to people. Unless you want lifelong debt, avoid this place completely. I wish I had known they were thieves; I would never have chosen this nightmare. They take years to send a final bill, then surprise you with several bills and effectively force payment. They are cruel. Even my inpatient care was terrible. I was crying in pain, and a nurse only stared at me as if annoyed by my presence. He never asked what was wrong as I struggled to walk. Eventually someone saw me walking and crying in severe pain and actually helped. This is the worst place on earth. Avoid it.
The care is terrible, and they will charge you heavily. This place should not be recommended on Google Maps to unsuspecting civilians. Do not come here!
L
Lydia Ramirez
2年前
2024年9月16日
I cannot even describe the terrible emergency-room experience I had here. Constant injections and tests. They eventually discharged me when I could barely walk because of all the medication. When I expressed concern about the drugs they gave me, a nurse said, “You do not have to take them.” Seriously? I was alone and unable to advocate for myself.
2024年9月16日
Is required training provided there, such as customer service, HIPAA, and sexual-harassment training?
2024年9月18日
I want to update my review because I have since had 2 better emergency-room experiences. The doctors and nurses took good care of us. Things seem to be improving.
Early in pregnancy, I went to the emergency room with coughing, vomiting, difficulty breathing, chest tightness, fever, and other symptoms. After waiting several hours, a clearly overwhelmed nurse called me back with 3–4 other patients. She put each of us in a room and returned about an hour later, explaining that her shift had just begun and she was trying to clear the waiting room. She was kind, but then said, “You are here for cold symptoms,” and I corrected her that these were more than cold symptoms. Later, a doctor suggested an X-ray for pneumonia, and I agreed because I thought that was the correct diagnosis. The X-ray technician was quick and friendly. The doctor returned to discuss the results but was paged during our conversation and immediately left. Another doctor came later, and we started the entire conversation again. I was told I had bronchitis and sent home with medication. The entire experience lasted about 6–7 hours. Two weeks later I was still ill and saw another doctor. It turned out I had pneumonia all along.
Although the doctors and nurses were kind to me, they were heavily overworked and missed important details, which frightened me. I was supposed to deliver at this hospital, but I am exploring other options because every department I have visited seems unable to focus on providing proper care. I gave 2 stars because it was clean and, in my experience, most people at least tried to be kind.
V
2024年8月31日
My father was receiving amazing care there, but once we began questioning things, there was no accountability—only excuses, such as understaffing. Head nurse Gastos was extremely rude and disrespectful. I hope he has heard of karma. If his family were hospitalized and treated with the same disrespect, he could experience his own behavior. He completely dismissed my concerns and showed no empathy. I would be embarrassed if he were my employee because he acted so superior. Stephanie and Brianna were wonderful. You might think military training would teach someone respect or how to speak to people, but apparently not.
M
Mandy Adams
2年前
2024年9月5日
They did not do their job. My husband was treated there after an accident punctured his lung and fractured several ribs. He was hospitalized for nearly a week, yet no one noticed that his shoulder was completely dislocated. They discharged him without saying anything and did not admit their ‘oversight’ until his follow-up almost a month later. Now he must see an orthopedic surgeon because they failed to repair something while he was there.
A
alex mutascio
2年前
2024年8月15日
Indeed, waiting an hour as ‘first in the queue’ when calling outpatient behavioral health for care—after still receiving no care four months after a PCP referral—shows why the DOD cannot retain service members.
R
robert coleman
2年前
2024年8月15日
By God's grace, I came to the best hospital I have ever visited. Thanks to the team and these excellent doctors and staff, although I was given only a 10% chance of avoiding a wheelchair for the rest of my life, I walked out of the hospital. God is still working here. If I could give 10 stars, I would. They have some wonderful nurses.
N
2024年8月15日
I was in a car accident on February 20, 2023, and was taken to the BAMC emergency room. The treatment was overwhelming at first, as expected, but overall it was fine. However, when I was discharged, I was told that an itemized bill would be mailed to me because I had no insurance at the time of the accident.
I have received nothing in the past 18 months. I have tried several times to obtain an itemized bill, including two in-person visits to the civilian information office off base and direct calls to BAMC. I have received several different explanations for why nothing has arrived. The most common is that BAMC is in the middle of changing billing systems, so access to all bills is locked until the new system is fully set up, and no one can give me a clear completion date.
I called again today and received the same response. I was also told I could visit the billing office on base, which civilians cannot do, or log into the BAMC website and pay online. I cannot understand how a hospital can take 18 months to change billing systems, especially a reputable military hospital like BAMC. I checked the website for information about my bill. The representative I spoke with today did not tell me that I needed an IEN/account number, which I have never received. The website also showed no information about my unpaid bill, although the representative said it should.
In any other situation, BAMC would readily send an outstanding balance to the U.S. Treasury for collection, taking substantial amounts from a patient's income, tax refunds, and Social Security while adding significant interest and fees. Yet BAMC seems almost unwilling to settle my hospital bill from 18 months ago. I wonder whether anyone else has experienced the same problem with billing.
C
Cynthia Holbrook
2年前
2024年8月23日
I love this hospital and the doctors who treated me: Ms. Berg, Dr. Cook, and Dr. Baker in endocrinology.
2024年8月27日
In 1997 I was hit by two cars and run over broke 8 ribs in 13 places cracked my skull in three. Broke both hips of spinal cord crushed two disks in neck they put two titanium bolts in pelvis and spine. No room for error the bolts run close to nerve. Went in weight was 186 woke up after collapsing both lungs with Nemoni the intubated two cuts in-between ribs added filter for blood clots drilled hole in knee to stabilize spine for pelvic bolts. Broke collar bone and all ribs off sternum. I flat lined three times they brought me back three times I was dead. Right rotator cup was fragmented they sewed my festival back in place . These people are the best in world flew Dr for surgery in from Germany. Surgery went perfect. Said I would not remember. Learned to walk learned my name again all schooling 1year 8 months occupational therapy and speech. Told me I would never walk without a Cain . Today I can run ten miles ride a bike 84 in a day after a 70 hour work week. They are amazing. No better drs nurses are kind and keep great records of every word you say. I've tried to do good in the world to return the favor I never forget the dedication they have for there patents. I'm not military but they brought me back from darkness. Unfortunately I hurt do bad I preyed to god for two years to die. But no pain no gain. I have saved other lives with the knowledge they taught me. Can't ever repay what they did for me . I'm forever great full. And fear death not. The greatest gift the let me earn. To have true faith you must get past the fear of death. That's the greatest gift. My family I've served anyway possible. 1997 it's 2024 and doc I'm still running. No Cain. With all the love in my heart me and my family thank each and every one of u for my life. God bless America Ok you saw the bolts now can you see the lady in the Middle of exray. Now oddly the young lady looks just like my great great great great great grandmother. One of the first cameras ever made captured her picture. I'll see if I can fig it up. There is a woman in middle of exray. I never new a exray technician that spends apparently to much time looking at exrays saw it and showed me. He did have a huge screen the size of a wall but she is there. Faith one might say. Or simply a family angel.
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