Brooke Army Medical Center (BAMC), United States
     
3.7
Consultations 31
Reproductive Medicine
Hours: Open 24 hours
Clinic Details

About Us

Mission

Enable total force readiness and health, Ensure globally responsive premier healthcare teams that deliver high-quality care, while Empowering and caring for our People.

 

Vision

To be the pinnacle of readiness, training, & innovative healthcare. Anytime, Anywhere - Always!

 

Values

Integrity, Compassion and Empathy, Dignity and Respect, Collaboration and Teamwork, Committed to Excellence

 

Brooke Army Medical Center (BAMC) at Joint Base San Antonio-Fort Sam Houston, Texas, serves as the largest and most robust military healthcare organization within the Department of Defense (DOD)  providing safe, quality care to our military service members, their families, veterans and civilian emergency patients as the most robust and productive healthcare organization within the Military Health System (MHS).

 

Both inpatient and outpatient services are provided by approximately 8,500 staff members, including active duty military personnel from each of our uniformed services, federal civilian employees, contractors and volunteers.

 

Team BAMC is proud to provide compassionate, patient-centered care for more than 240,000 military beneficiaries living throughout the greater-San Antonio area. Each day, BAMC providers provide safe, quality, compassionate care for approximately 4,000 patients who visit BAMC or one of our six separate outpatient clinics including: Westover Medical Home, CPT Jennifer M. Moreno Primary Care Clinic, McWethy Troop Medical Clinic, Taylor Burk Clinic at Camp Bullis, the Schertz Medical Home, and the Corpus Christi Occupational Health Clinic.

 

BAMC’s Level I Trauma Center serves San Antonio and the surrounding region, caring for more than 4,000 military and civilian trauma patients and 80,000 emergency department visits annually. As the sole Level I Trauma Center within the Military Health System, it serves as the premier medical readiness training platform for both the Army and the Air Force.

Since 2001, BAMC has played a crucial role in the provision of care for combat casualties wounded in Afghanistan or Iraq. BAMC’s care continues to extend throughout the globe as military medical personnel deploy around the world.

 

Forty of the hospital’s beds are designated for the US Army Institute for Surgical Research (USAISR) Burn Center. The Burn Center – verified jointly by the American Burn Association (ABA) and the ACS-COT – serves alongside the Level I Trauma Center to provide emergency services for residents from 22 separate counties in South Texas.

 

Prominent on the hospital campus, and surrounded by four Fisher Houses, the four-story Center for the Intrepid (CFI) stands as a pre-eminent extremity injury rehabilitation center. Dedicated in 2007, the CFI advances rehabilitation and recovery for many our most severely injured combat casualties. Monumental advances in prosthetic care for amputees and functional restoration for patients undergoing limb salvage are among the hallmarks of the CFI.

 

Scholarship in Action is witnessed daily throughout the medical campus as fellows, residents, and trainees at all levels of medical education and training receive mentorship from an integrated clinical faculty. Graduate Medical Education is implemented through the San Antonio Uniformed Services Health Education Consortium (SAUSHEC), responsible for overseeing more than 30 ACGME-approved programs.

 

A Look at the Past

Military medicine in San Antonio dates back to 1879 when the first Post Hospital opened as a small medical dispensary located in a single-story wooden building. During the early years, the Post Hospital was in temporary structures, and it was not until 1886 that the first permanent hospital was built. In 1908, an 84-bed Station Hospital was constructed on the west side of the post.

 

In 1929, Brig. Gen. Roger Brooke assumed command of the Station Hospital, a position he held until 1933. Brooke is credited with instituting the first routine chest X-ray in military medicine. In July 1936, the cornerstone was laid for the construction of a replacement Station Hospital. By November 1938, the new 418-bed hospital was operational, having cost $3 million dollars. The new hospital was the first in a series of moves which changed Fort Sam Houston from an Infantry to a Medical Post.

 

In 1941, BAMC prepared for an overwhelming flow of casualties from World War II battlefields by converting a 220-person enlisted barracks into additional patient wards. This facility provided care to wounded Soldiers and would later become BAMC Headquarters. In 1942, the Station Hospital was renamed Brooke General Hospital in Brooke's honor. In 1945, BAMC converted a field artillery barracks into a convalescent unit to accommodate the flow of casualties from the war. This building later became Beach Pavilion, which housed a substantial portion of BAMC assets to include patient wards and specialty clinics.

 

In 1946, Fort Sam Houston was chosen as the new site for the U.S. Army Medical Field Service School. The decision to centralize the Army's medical research and training at one location resulted in the re-naming of Brooke General Hospital to Brooke Army Medical Center. In September 1987, the official groundbreaking took place for the construction of a new hospital.

 

On July 18, 1995, ownership of the replacement hospital was given to the BAMC commander by the U.S. Army Corps of Engineers, during the key turnover ceremony.

On March 14, 1996, the new facility was officially dedicated and on April 13, BAMC opened for business with the transfer of inpatients from the "old" BAMC to the "new" BAMC.

On Dec. 8, 2008, a groundbreaking was held to recognize the commencement of 2005 Base Realignment and Closure (BRAC) construction and renovation of BAMC to build the 760,000-square-foot consolidated tower, 1,800,000-square-foot parking garage, and 22,400-square-foot central Energy Plant and renovate approximately 288,000 square feet of the existing BAMC facility.

Sept. 15, 2011, the San Antonio Military Health System began operations. SAMHS is led by Army and Air Force general officers and is responsible for providing management and oversight of business, clinical, and educational functions of all Military Health System (MHS) medical treatment facilities (MTFs) located in the San Antonio metropolitan area.

 

Historical Dates

1870 to 1875 - City of San Antonio donates 92 acres (370,000 m2) for an Army post.

1879 - Temporary wooden (board and batten, not log) 12-bed hospital built.

1886 - Permanent, brick 12-bed hospital built to replace the temporary one.

1908 - Station Hospital built to accommodate 84 beds.

1910 - Two wings added to Station Hospital, increasing its capacity by 68 beds.

1912 - An isolation ward and a maternity ward added to Station Hospital.

1936 - Construction begins on new Station Hospital building, on the site of the old Camp Travis Base Hospital.

1938 - New Station Hospital opens with a 418-bed capacity.

1941 to 1945 - Station Hospital expands by converting barracks to hospital wards.

1942 - Station Hospital named Brooke General Hospital.

1942 - Psychiatric ward built in Old Station Hospital area.

1945 - 15th Field Artillery Barracks become Annex IV, increasing capacity to 7,800 beds.

1946 - The Medical Field Service School (MFSS) is moved to Fort Sam Houston. The medical entities are reorganized and designated Brooke Army Medical Center (BAMC).

1959 - Annex IV is designated Beach Pavilion.

1959 - Psychiatric ward is designated Chambers Pavilion.

1975 - Added to the National Register of Historic Places as a contributing property of the Fort Sam Houston Historic District.

1983 - Design authority issued for a facility to replace BAMC's 59 separate buildings.

1985 - Concept design started for the new BAMC.

1987 - Construction of new BAMC starts.

1996 - New BAMC opens.

2001 - Added individually to the National Register of Historic Places.

2005 - BRAC 2005 recommends (172 Med 10) the realignment of inpatient services and related specialty care from Wilford Hall Medical Center (WHMC) to Brooke Army Medical Center (BAMC).

2007 - The Center for the Intrepid opened its doors.

2008 - A groundbreaking was held to recognize the commencement of 2005 Base Realignment and Closure (BRAC) construction and renovation of BAMC.

2010 - Fort Sam Houston Primary Care Clinic officially opened its doors and Camp Bullis Health Clinic was renamed Taylor Burk Clinic in remembrance of SPC Taylor J. Burk, a 21-year-old Army medic from Amarillo, Texas.

2011 - Schertz Medical Home opened its doors.

2011 - The new 760,000-square-foot Consolidated Tower opened its doors.

2015 - Fort Sam Houston Primary Care Clinic renamed CPT Jennifer M. Moreno Primary Care Clinic.

2015 - Westover Medical Home opened.

2017 - The Undersea Hyperbaric Medicine Clinic opened on the BAMC Campus.

2018 - Schertz Medical Home moved to new location.


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Location and Hours
3551 Roger Brooke Dr, Fort Sam Houston, TX 78234, United States
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    Doctors at This Clinic

    Reproductive Medicine |

    Many years of experience | Consultations 16

    Reproductive Medicine |

    Many years of experience | Consultations 17

    Featured Reviews
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    On-Site Overall Rating

    94 ratings

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    Jun 20, 2026
    这是我见过最差的急诊科,就算我的狗快死了,我也不会带它去。我被救护车送来的时候身上还插着输液管。他们告诉我,会安排我进房间,马上开始抢救。我敢肯定,救护车司机把我送到外面的候诊室后,就让我去找分诊护士。结果分诊护士态度极其恶劣,让我去前台。我跟着她去了前台,她还抱怨我不肯坐轮椅,说“那你以后要走很多路啊”。我走到前台,看到急诊入口门口,有个男人坐在尽头。他是个秃头白人,又瘦又瘦,态度也很差。我告诉他,威尔福德霍尔医院的医生打电话把我送上了救护车,并联系了那里的医生,安排我入院、接受治疗,还要做核磁共振。那位先生说,你还得等大约两个小时。我向他解释了威尔福德霍尔医院的医生告诉我的情况,他说没关系,你还是得等。这里是急诊室,我不知道该怎么跟你说。我给把我送到那里的医生打了电话,他让我告诉之前跟我通话的那位先生,呃,不好意思,是跟哪个医生通话的。我告诉了他医生的名字,他说好的。然后我跟电话里的医生说,我是不是应该直接去我家附近的卫理公会医院?他说不用,他要再给医生打个电话。我挂断电话后,那位先生打断了我的通话,说如果你去卫理公会医院,可能要等三四个小时。我说不是这样的,我以前去过,五分钟就看上了。他说,那你可能得在这儿等两个小时,因为你的情况会比较特殊,但你得先坐下。我离开了,打电话给我丈夫让他来接我。我们正要去韦斯托弗的卫理公会医院,我的医生又给我回了电话,说不行,你先回去。我又跟另一位医生说了,他说我会马上就诊。为了确保万无一失,我又给急诊室打了电话,跟坐在急诊室旋转门前的那位秃顶白人男士说了这件事。我告诉他我医生回电话的事,他说,既然你离开了,那你回来后会优先就诊,你会是第一个见到的。只要挥挥手就行。我告诉他,你没必要对我这么无礼。我一直对你很有礼貌,也很尊重你。他说,你回来吧,你会马上就诊,你不应该离开。于是我到了柜台,那人看到我说,哦,你放下头发看起来不一样了。我没有回应。这时一位护士走了进来,他说,请带她进去。她不用等。她是优先处理的,必须让她进去。护士带我进去,看看情况,问问发生了什么事。我告诉他,我想可能是沟通上出了点问题。我不知道,但我当时已经输液上了救护车,你刚才跟那位先生说话的时候,他态度非常恶劣。他把我当成死狗一样对待,根本不想帮我。后来我的医生们似乎很了解情况,他们很有礼貌,也尽职尽责。但不幸的是,照顾我的是一位年轻的非裔美国女护士,她对我的态度非常恶劣,语气很恶劣,充满仇恨。我不知道为什么我丈夫服役了30年,而我却在那里受到如此糟糕的对待。我非常难过。就算性命攸关,我也不会再去Bamsi急诊室了。就算我中枪身亡,我也宁愿死在停车场,也不会进去。不过,那里的医生还不错。我们去过一些诊所,他们也还可以。他们没事,但正如我之前所说,只要我活着,我永远不会去急诊室,也不会带家人去,更不会建议任何人去那里。去其他医院吧,他们会尊重你,善待你。
    Jun 20, 2026
    超棒的地板技术
    Jun 22, 2026
    我想表扬一下我今天在急诊室接受的治疗。从登记到分诊,整个过程都非常专业。我大约早上5点登记,不知道交班时间,但原本以为护理水平会降低一些(但事实并非如此)。请将此表扬转达给相关人员。值班的医生、护士和医护人员(2026年6月21日,上午5点至下午4点15分)训练有素、专业敬业,而且医护人员态度和蔼可亲。 很棒的医院! 谢谢! 罗伯特·麦金托什
    Jun 28, 2026
    Jul 4, 2026
    如果可以给急诊室打负分,我肯定会这么做。我丈夫到BAMC医院时心脏病发作。他浑身是汗,捂着胸口,走不动路。他们把他扶上轮椅,做了心电图,然后让我们在大厅等,因为心电图“正常”……我告诉前台他真的心脏病发作了。他们根本不在乎,让我们等着。两分钟后,我丈夫昏了过去,从轮椅上摔下来,死了!是的,心脏停止跳动了!!我瘫倒在地,大声呼救,开始祈祷。他们推来担架,把他抬上去,然后跳上担架,一边做心肺复苏,一边把他送到后面的医生那里。花了大约40分钟才稳定住他的情况。我对前台粗鲁无礼的态度感到非常愤怒。 *****心脏科五星好评。到了心脏科之后,情况就完全不同了! (在五楼),有一支医生团队对他照顾得很好。他们肯定知道事情的来龙去脉,因为一楼急诊室发生的事情肯定传开了。我填写了一份投诉表,第二天好几个人(行政人员、急诊室负责人)来和我们谈话,之后一位上校也来和我们谈话。真是让人无语……抱歉,两年过去了,我仍然很生气,而且这件事还在不断重现。因为这段经历,我现在对丈夫的任何状况都感到非常恐惧(高血压、手臂麻木,现在就是这种情况。我发这条消息的时候,我们又回到了BAMC医院)。当时,他们似乎并不关心急诊室发生了什么,只是例行公事地处理他们的工作。我们对退伍军人受到这样的待遇感到非常失望。但我们只有军人医疗保险(Tricare),所以我们只能听天由命。或许是因为他们知道自己不会被起诉,所以根本不在乎。 不过,就在我今天写这篇帖子的时候,我必须说,我丈夫在30分钟内就被送回了急诊室,处理他的症状。现在他们查他的资料时,他的名字旁边可能已经出现了双重危险标记。无论如何,请为我们的退伍军人和军人祈祷,希望一楼急诊室能尽快处理好他们的病情。
    Jun 6, 2026
    医生们太棒了。他们富有同情心,知识渊博,而且非常体贴。他们对待病人不是把病人当成工作,而是当成人,并且非常理解病人所处的困境。这是全国最好的创伤中心。我们爱BAMC。
    May 19, 2026
    Oh my. I wish I could get back the three hours I spent waiting at the pharmacy. Apparently, I need to take an entire day off to pick up a prescription—or just pay the copay elsewhere.
    May 20, 2026
    I have been coming to this hospital for the past 11 years. The service has always been first-rate, and they take excellent care of our active-duty service members and veterans.
    May 27, 2026
    This was the worst emergency room experience I have ever had. The staff were indifferent and showed no urgency or empathy. I waited for hours without any timely progress and felt that no one cared about my concerns. An emergency room should make patients feel safe and cared for, not frustrated and ignored. Overall, this experience was extremely disappointing. Given how I was treated, I would not recommend this hospital. I ultimately left.
    May 28, 2026
    This place is terrible. They make you wait for hours. I have already spent three hours in an empty emergency room waiting area.
    Apr 13, 2026
    My mother received excellent care during her stay at BAMC. I want to thank everyone in the East Wing, including the doctors, nurses, nursing assistants, transport staff, cleaners, surgeons, mental health specialists, and physical training staff. Thank you all for taking such good care of my mother. I nearly lost her in February, but you restored her vitality and brought back her lively, funny personality. Ms. Salas is now recovering well. Thank you also for allowing her to make videos showing how her wounds were treated. We appreciate everything the entire East Wing staff did.
    Apr 21, 2026
    Apr 23, 2026
    Dr. Edelson and the gastroenterology staff took excellent care of me.
    Apr 26, 2026
    I fractured my leg bones in two places. Otto Kaiser Hospital and Floresville Hospital could not treat me, so I was transferred to Brooke Army Medical Center (BAMC). Upon arriving at BAMC in San Antonio, I immediately underwent emergency surgery. The surgeons, doctors, and nurses there were the best. This June will mark three years. Thank you to everyone I met there. Hello, friends ❤️👍 Mary J. Arguello
    Mar 23, 2026
    This hospital was amazing! I went to Baptist ER first. The next thing I know they had me on an ambulance to BAMC! I had a wonderful trauma care team. Even the food was great! Whaaaat....
    Mar 27, 2026
    My name is viajanee, and I am currently a patient here. I want to thank all the medical staff for taking such good care of me. Everyone is kind, thoughtful, and treats me very well. I have been to many hospitals, but this hospital makes sure you receive proper care. Having such wonderful people help you recover is a blessing. Thank you so much for your help and care. May God continue to bless this hospital and everyone here. Thank you ❤️❤️❤️🙂🙂😁😀
    Apr 3, 2026
    This was the worst experience of my life. The trauma doctors were great, but the other doctors were not. Do not come here; I do not recommend it.
    Mar 6, 2026
    Mar 11, 2026
    The staff are friendly, but the laboratory wait is extremely long, exceeding one hour.
    Mar 12, 2026
    The hospital misrepresented my insurance coverage. Although the hospital itself was in network, almost none of the charges were covered. The nurses were highly irresponsible and refused to document my allergic reactions.
    Mar 16, 2026
    The hospital itself is good, but the rude treatment my son and I received in the cafeteria from an older white woman wearing glasses was unacceptable. I also saw her treating hospital staff poorly.
    Mar 18, 2026
    Jan 30, 2026
    Excellent customer service. I received the information I needed.
    Feb 18, 2026
    The woman who answered the phone had a poor attitude. I tried to give her some information, but she was extremely rude—perhaps she had not had her coffee yet. 0/10; I do not recommend calling. The call was on February 18, 2026, at 08:50.
    Jan 17, 2026
    Jan 21, 2026
    The service was fine, but they now have a triage-like area with chairs side by side. A doctor took me to another room to discuss my personal health information, but then the supervising doctor came in and began discussing it in front of everyone. This seemed like a HIPAA violation and felt very uncomfortable.
    Jan 24, 2026
    Feb 2, 2026
    Hello everyone, my name is Karen Zamora, and I am 39 years old... Karen Zamora... Mr. Mike Vandenberg, age 69, broke my heart... Happy Valentine's Day!!!
    Feb 5, 2026
    Inadequate pain management at discharge.
    Jan 4, 2026
    Jan 4, 2026
    The best doctors and medical staff in the military. They are always dedicated and caring. I have consistently received excellent care from every provider, from oncology and pulmonology to cardiology and pharmacy. Thank you all!
    Jan 6, 2026
    Jan 9, 2026
    Jan 10, 2026
    Thank you to everyone at Brooke Army Medical Center. The doctors, nurses, and all other staff were kind, considerate, and compassionate. Although the wait was long, I was closely monitored throughout, which made me feel comfortable and safe. Their empathy and professionalism were impressive. Thank you for taking such good care of me and for treating me with such genuine kindness. The staff here are truly outstanding—kind, professional, and compassionate.
    Dec 15, 2025
    Dec 16, 2025
    Dec 17, 2025
    Terrible service. I do not usually write reviews, but I waited a full 13 hours to complete my discharge paperwork, which is absurd. How can an institution this large not have a system that can complete a discharge within one day, especially when my departure was already planned for that day? There were no additional medications, appointments, or anything else. I only needed the paperwork completed so I could leave and return to work.
    Dec 18, 2025
    I waited more than an hour at the pharmacy today for a refill. There is no cutting the line here.
    Dec 22, 2025
    Nov 7, 2025
    Do not go to this location. The hospital will contact U.S. Immigration and Customs Enforcement (ICE) and immigration authorities, who will pick you up directly from the hospital.
    Nov 7, 2025
    They provided incredible care after my wife's severe motorcycle accident—we are civilians. Their turkey-ham sandwich was also unexpectedly delicious.
    Nov 9, 2025
    Nov 9, 2025
    Everyone at BAMC was amazing!! I had a parathyroidectomy. ENT surgeon Dr. Stevens and her team explained the procedure, risks, recovery, and more in detail. The surgery went very smoothly. She told my wife it was completed "with ease." Everyone at BAMC also did an excellent job, from Lethy at pre-op check-in—I hope I spelled that correctly—and Jordan, to the anesthesia team—sorry, I should have written down both doctors' names—to Vin in post-op care and Divine in the recovery room—I hope I spelled his name correctly. They were all professional, respectful, kind, and helpful. Thank you again for making this such a positive surgical experience!!
    Nov 11, 2025
    My mother had surgery there, and everyone was wonderful!!
    Oct 10, 2025
    Oct 11, 2025
    Oct 16, 2025
    The hospital staff are generally good, but the emergency-room staff are very rude and talk about patients like high school students.
    Oct 23, 2025
    Do not expect surgical staff to update you after a family member’s operation. Do not expect a call after submitting a concern through Boston Medical Center’s (BAMC) patient experience department. My 87-year-old father was transferred from the emergency room to intensive care and underwent abdominal surgery two days later. While I sat outside intensive care, no one spoke to me. Two days later, and even now, no one has tried to call. To the surgical team, your family member is only a case/practice case. The nursing staff, however, have always been excellent.
    Oct 23, 2025
    Sep 19, 2025
    The eye clinic now frequently changes appointments without calling or texting. We arrived 15 minutes early and were told the appointment had been moved by an hour. The person responsible for rescheduling did not call or text promptly, causing us to wait at least 90 minutes. Be sure to call this clinic the day before your appointment.
    Sep 30, 2025
    Sep 12, 2025
    ❤️💙❤️best hospital
    Sep 1, 2025
    My only complaint is that they tried to rush treatment of my injury before stabilizing my pain. I vividly remember the day after surgery. My nurse was Kim, an LVN. She was too busy to take me for an MRI, so transport took me downstairs. When I arrived, the technicians did not know how to handle my leg brace. They knew it needed to come off, although the doctor had told me it was a locked brace that could not be removed. They moved me from the bed to the MRI table, sending pain through my leg, then lifted my leg out of the brace, causing intense burning pain. It felt as though my leg were on fire; I described it as a sizzling skillet at Chili's. After the MRI, they planned to move me without replacing the brace. I refused. They said they did not know how to put it back and would call my nurse. She did not come, but sent a technician from the unit. Technician Dylan Nance replaced my brace, helped move me back onto the bed, and returned me to my room. I took pain medication, but the ordeal set my treatment back. Friday morning, a physician assistant saw me. She said internal medicine had cleared me for discharge to rehabilitation. I told her I could go home Saturday. She agreed and changed the discharge date to Saturday. Another internal medicine doctor said I needed a bowel movement before discharge and would prescribe lactulose. A medical equipment supplier called; I paid the copay and was told the equipment would arrive Friday night before my Saturday discharge. Later, case manager Renee excitedly said my discharge papers were ready and I could leave for rehabilitation. I again said I could go home Saturday and that my physician assistant would update the discharge plan. He said that was fine but canceled my medical equipment. I explained that could not be right because I had paid and it was already on the way. I was only waiting to receive crutches after therapy. He said everything was fine but had no record that I needed crutches. Then I met charge nurse Franklin Motyka. He entered while Renee and I were talking and said I was being discharged and had already been discharged. I explained my discussion with the physician assistant, but he dismissed it and said my staying alone was wasting thousands of dollars. He said he would attend a treatment and return to talk because I needed to be corrected. My therapist Terry arrived. Charge nurse Franklin Motyka returned angrily and tried to force me to leave. He ignored what I said and told me he would send a doctor to speak with me. I laughed because I could not believe a fellow nurse was so eager to push me out. The doctor came as Motyka promised. She was initially aggressive but eventually left, saying she would change my discharge date to Saturday. Others: Renee, case manager—pressured me to leave Friday, August 29, after saying arrangements might not be complete until Monday, September 1. He also failed to update the chart to reflect our conversation. He was eager to enjoy his third Labor Day weekend! Internal medicine doctors: either they failed to update the chart or communicate with each other and staff about their expectations, or staff did not read the chart carefully. Kim, LVN: I hardly saw her; she did not advocate for her patient and, in my opinion, was not a good nurse. But what do I know 🫤. Franklin Motyka: promoted to charge nurse too soon. He lacked compassion, empathy, and concern. Everything the doctors, therapist, and medical equipment staff mentioned was supposed to happen before my Saturday discharge. Clearly, I did not invent it. It must have been documented.
    Aug 8, 2025
    Aug 8, 2025
    The hospital is cool.
    Aug 16, 2025
    Terrible. If you have a choice, take your family and friends elsewhere. It was awful from beginning to end. The gate staff were rude, and whenever you had a question, most of them said, “I don't know.” I would never recommend it.
    Aug 24, 2025
    A large regional medical center. The information desk is helpful and can direct you to the right clinic, and there is a comfortable café on the first floor.
    Jul 31, 2025
    As a retired service member and current DHA GS-13 employee, I expected more from a Level I military medical facility. Unfortunately, BAMC continues to fall short. The lack of coordination between the specimen system and physicians' offices is unacceptable. This is not an isolated incident, but the second time I have experienced it personally. A facility at this level should set the industry standard, not struggle with basic communication and process execution. If I could afford civilian healthcare, I would have gone there long ago. It is deeply frustrating and discouraging that the system we are supposed to trust keeps failing us.
    Aug 1, 2025
    Aug 5, 2025
    Excellent!
    Jul 25, 2025
    Jul 26, 2025
    You could really smell strong germ spores! The emergency room was not clean at all! I went to the restroom, and the air felt much better. I could not smell any spores there. I think the air was filtered better.
    Jul 28, 2025
    The medical team at Boston Children's Hospital (BAMC) saved my brother's life. I live out of state, but they contacted me immediately to update me on his condition. He was undergoing a bone marrow transplant (BMT) and could not use his phone. They diagnosed him promptly and treated him before his condition worsened. Everyone was kind and supportive, and the care they gave my brother was exceptional. I will never forget the pediatrics/PICU team. They were a blessing and truly outstanding. My brother is recovering. Thank you all for your dedication and hard work. We sincerely appreciate you!
    Jun 26, 2025
    Thoroughly professional, knowledgeable, and attentive. They combine expertise, skill, and patience when explaining complex issues to patients. I would like them to be my primary care manager, and once they reopen PCM enrollment for military retirees, I will change this rating to five stars. I want BAMC as my primary care manager, but I also appreciate the specialty care they provide.
    Jun 28, 2025
    Great experience. The staff were very friendly and professional!
    Jul 11, 2025
    This U.S. Army hospital has the best trauma center in the city, and its burn unit is among the best in the world.
    Jul 12, 2025
    Jul 13, 2025
    If my father had any other hospital option, believe me, I would take it. My father has cancer, and aside from the care he received before his diagnosis, everything else has been disappointing. Spending 8 hours in the emergency room with a patient who is actively bleeding is completely unacceptable. They confirmed that his bladder was bleeding, and then nothing happened. It took two hours for a urologist to see him and determine the problem. We had to request admission because they planned to send him home. I swear, if he would let me take him to any other hospital...
    Feb 26, 2025
    My son is in the hospital. They are very nice people. The nurse is adaptable. Everyone is very friendly.
    Feb 27, 2025
    My husband was transferred here unconscious from another hospital. His military background is 0, and he should not have been sent here when another trauma center was nearby. 15 months later, we received an astronomical bill. Two weeks later, we were told it had been sent to the Treasury with nearly 50% added in administrative fees, late fees, and interest. How do you fail to notify a patient about a bill and then suddenly send an unbelievable amount to collections? We have been fighting them to remove all fees, penalties, and administrative charges. How can you employ so many incompetent people that no one correctly enters or even verifies a patient’s address, then have the audacity to surprise them with a bill the size of a mortgage?
    Feb 27, 2025
    Hospital cares about treatment of cartel members and not veterans
    Feb 15, 2025
    Over the years, I have received several referrals here, from my primary care provider onward, and every department has been wonderful.
    Feb 8, 2025
    Jan 1, 2025
    My review is for the labor and delivery department. I moved to Texas at 33 weeks pregnant, so BAMC was my only delivery option at the time. I delivered my son in November 2024. Honestly, the staff during labor lacked some professionalism and had many personal conversations while I was experiencing very painful contractions. The first time I came to the unit, both doctors who treated me were professional. The sonographer was very kind, and both nurses in the room were 5/5. Postpartum care, however, was underwhelming. The nurse during delivery did care. Overall, my experience was average.
    Jan 11, 2025
    Four years ago, they saved my life and the left side of my arm and leg. They also treated my back, which I thought was sprained, and told me it was fractured. I want to say God bless them. They also helped my sister-in-law. May the Lord be with them.
    Jan 11, 2025
    Excellent hospital.
    Jan 13, 2025
    I went to the emergency room and was diagnosed with pneumonia. Everyone was very professional at every step, including the pharmacy.
    Jan 14, 2025
    Sep 23, 2024
    Sep 25, 2024
    Sep 27, 2024
    If you are a civilian, do not go here. They will overwhelm you with surprise bills and provide no help. I requested monthly statements for two years and never received them. No one can be reached; you are always passed around. They seem to withhold the bill so they can send it to the Treasury and cause serious problems. It feels like a legal loophole and a scam. They should be shut down for what they do to people. Unless you want lifelong debt, avoid this place completely. I wish I had known they were thieves; I would never have chosen this nightmare. They take years to send a final bill, then surprise you with several bills and effectively force payment. They are cruel. Even my inpatient care was terrible. I was crying in pain, and a nurse only stared at me as if annoyed by my presence. He never asked what was wrong as I struggled to walk. Eventually someone saw me walking and crying in severe pain and actually helped. This is the worst place on earth. Avoid it. The care is terrible, and they will charge you heavily. This place should not be recommended on Google Maps to unsuspecting civilians. Do not come here!
    Sep 29, 2024
    Sep 13, 2024
    Find another emergency room. Expect to wait 4–5 hours for a bed.
    Sep 16, 2024
    I cannot even describe the terrible emergency-room experience I had here. Constant injections and tests. They eventually discharged me when I could barely walk because of all the medication. When I expressed concern about the drugs they gave me, a nurse said, “You do not have to take them.” Seriously? I was alone and unable to advocate for myself.
    Sep 16, 2024
    Is required training provided there, such as customer service, HIPAA, and sexual-harassment training?
    Sep 18, 2024
    I want to update my review because I have since had 2 better emergency-room experiences. The doctors and nurses took good care of us. Things seem to be improving. Early in pregnancy, I went to the emergency room with coughing, vomiting, difficulty breathing, chest tightness, fever, and other symptoms. After waiting several hours, a clearly overwhelmed nurse called me back with 3–4 other patients. She put each of us in a room and returned about an hour later, explaining that her shift had just begun and she was trying to clear the waiting room. She was kind, but then said, “You are here for cold symptoms,” and I corrected her that these were more than cold symptoms. Later, a doctor suggested an X-ray for pneumonia, and I agreed because I thought that was the correct diagnosis. The X-ray technician was quick and friendly. The doctor returned to discuss the results but was paged during our conversation and immediately left. Another doctor came later, and we started the entire conversation again. I was told I had bronchitis and sent home with medication. The entire experience lasted about 6–7 hours. Two weeks later I was still ill and saw another doctor. It turned out I had pneumonia all along. Although the doctors and nurses were kind to me, they were heavily overworked and missed important details, which frightened me. I was supposed to deliver at this hospital, but I am exploring other options because every department I have visited seems unable to focus on providing proper care. I gave 2 stars because it was clean and, in my experience, most people at least tried to be kind.
    Sep 12, 2024
    Aug 31, 2024
    My father was receiving amazing care there, but once we began questioning things, there was no accountability—only excuses, such as understaffing. Head nurse Gastos was extremely rude and disrespectful. I hope he has heard of karma. If his family were hospitalized and treated with the same disrespect, he could experience his own behavior. He completely dismissed my concerns and showed no empathy. I would be embarrassed if he were my employee because he acted so superior. Stephanie and Brianna were wonderful. You might think military training would teach someone respect or how to speak to people, but apparently not.
    Sep 5, 2024
    They did not do their job. My husband was treated there after an accident punctured his lung and fractured several ribs. He was hospitalized for nearly a week, yet no one noticed that his shoulder was completely dislocated. They discharged him without saying anything and did not admit their ‘oversight’ until his follow-up almost a month later. Now he must see an orthopedic surgeon because they failed to repair something while he was there.
    Aug 15, 2024
    Indeed, waiting an hour as ‘first in the queue’ when calling outpatient behavioral health for care—after still receiving no care four months after a PCP referral—shows why the DOD cannot retain service members.
    Aug 15, 2024
    By God's grace, I came to the best hospital I have ever visited. Thanks to the team and these excellent doctors and staff, although I was given only a 10% chance of avoiding a wheelchair for the rest of my life, I walked out of the hospital. God is still working here. If I could give 10 stars, I would. They have some wonderful nurses.
    Aug 15, 2024
    I was in a car accident on February 20, 2023, and was taken to the BAMC emergency room. The treatment was overwhelming at first, as expected, but overall it was fine. However, when I was discharged, I was told that an itemized bill would be mailed to me because I had no insurance at the time of the accident. I have received nothing in the past 18 months. I have tried several times to obtain an itemized bill, including two in-person visits to the civilian information office off base and direct calls to BAMC. I have received several different explanations for why nothing has arrived. The most common is that BAMC is in the middle of changing billing systems, so access to all bills is locked until the new system is fully set up, and no one can give me a clear completion date. I called again today and received the same response. I was also told I could visit the billing office on base, which civilians cannot do, or log into the BAMC website and pay online. I cannot understand how a hospital can take 18 months to change billing systems, especially a reputable military hospital like BAMC. I checked the website for information about my bill. The representative I spoke with today did not tell me that I needed an IEN/account number, which I have never received. The website also showed no information about my unpaid bill, although the representative said it should. In any other situation, BAMC would readily send an outstanding balance to the U.S. Treasury for collection, taking substantial amounts from a patient's income, tax refunds, and Social Security while adding significant interest and fees. Yet BAMC seems almost unwilling to settle my hospital bill from 18 months ago. I wonder whether anyone else has experienced the same problem with billing.
    Aug 23, 2024
    I love this hospital and the doctors who treated me: Ms. Berg, Dr. Cook, and Dr. Baker in endocrinology.
    Aug 27, 2024
    In 1997 I was hit by two cars and run over broke 8 ribs in 13 places cracked my skull in three. Broke both hips of spinal cord crushed two disks in neck they put two titanium bolts in pelvis and spine. No room for error the bolts run close to nerve. Went in weight was 186 woke up after collapsing both lungs with Nemoni the intubated two cuts in-between ribs added filter for blood clots drilled hole in knee to stabilize spine for pelvic bolts. Broke collar bone and all ribs off sternum. I flat lined three times they brought me back three times I was dead. Right rotator cup was fragmented they sewed my festival back in place . These people are the best in world flew Dr for surgery in from Germany. Surgery went perfect. Said I would not remember. Learned to walk learned my name again all schooling 1year 8 months occupational therapy and speech. Told me I would never walk without a Cain . Today I can run ten miles ride a bike 84 in a day after a 70 hour work week. They are amazing. No better drs nurses are kind and keep great records of every word you say. I've tried to do good in the world to return the favor I never forget the dedication they have for there patents. I'm not military but they brought me back from darkness. Unfortunately I hurt do bad I preyed to god for two years to die. But no pain no gain. I have saved other lives with the knowledge they taught me. Can't ever repay what they did for me . I'm forever great full. And fear death not. The greatest gift the let me earn. To have true faith you must get past the fear of death. That's the greatest gift. My family I've served anyway possible. 1997 it's 2024 and doc I'm still running. No Cain. With all the love in my heart me and my family thank each and every one of u for my life. God bless America Ok you saw the bolts now can you see the lady in the Middle of exray. Now oddly the young lady looks just like my great great great great great grandmother. One of the first cameras ever made captured her picture. I'll see if I can fig it up. There is a woman in middle of exray. I never new a exray technician that spends apparently to much time looking at exrays saw it and showed me. He did have a huge screen the size of a wall but she is there. Faith one might say. Or simply a family angel.

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      3551 Roger Brooke Dr, Fort Sam Houston, TX 78234, United States

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    Data source: U.S. CDC 2022 Annual ART Report (cumulative live birth rate; new patients across all intended retrievals; own-egg cycles only)

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