The Fertility Center of Michigan - Grand Rapids, 米国

I have had a great experience at the Kalamazoo office throughout this year. I have always received prompt responses to calls and portal messages and each staff member I’ve worked with has been caring and empathetic, from reception and scheduling to the RNs to my PA and everyone helping in between. I especially appreciated my RN, Amy, on my last, more difficult appointment. She was very sweet and calming. Even the staff member preparing my ultrasound room checked in with me to make sure I was ok and it was very appreciated in that moment. The counselor on staff and donor coordinator were also extremely helpful. My plan has been clear each step of the way and has moved at a pace that I have been comfortable with. I have also appreciated all the resources provided that I think go above and beyond.

To clarify, this review is less about the Fertility Center itself and more about dealing with its Ovation laboratory. I gave two stars because our experience with the Fertility Center itself was decent. Communication was not always smooth, but overall we had a good experience and had our miracle baby through them. We began working with them around the time they sold the lab to Ovation, so we have experience with both. Since Ovation took over, dealing with them has been a nightmare. Every fee has increased. There is almost no communication about billing. They send bills whenever they want, do not explain what they are for, and demand immediate payment. I unexpectedly received a year-old bill that was due the following week. When I called about it, I was told there was another unresolved bill from a year ago. Together, these unexplained bills appeared a year later and totaled thousands of dollars. Ovation has no compassion and offers no help; they simply send unexplained bills and leave you with no recourse. Selling the lab to them was a huge mistake, and unfortunately Ovation has damaged the Fertility Center's reputation too. Read the Google reviews for Ovation Fertility and you will find many people with similar experiences. I feel terrible for the Fertility Center.

They were wonderful, understanding, and helpful.

I am one of the earliest “products” of the fertility industry. In 1976, I was conceived using sperm from Dr. R. Eward, one of the first doctors in West Michigan to use donor sperm. (Look him up.) Before choosing this center and donor sperm, I strongly encourage you to speak with the actual “products”—people conceived through sperm donation. There are millions of us worldwide, and this clinic has created thousands in West Michigan since 1991. Many of us wish we had not been donor-conceived.

The staff here are very professional, and I really appreciated this appointment. Their attention to detail was impressive, and every question we asked was answered well. Honestly, it was one of the best appointments my husband and I have ever had. Highly recommended! 🫶🏽

We are beyond grateful to The Fertility Center for helping us welcome our IVF baby on April 3. After what felt like a long and emotional journey with secondary infertility/recurring pregnancy loss, holding our child in our arms has made everything worthwhile. The care, compassion, and expertise we received from the entire team made a difficult process feel manageable and full of hope. Every step of the way, we felt supported and truly cared for not just as patients, but as people. Dr. Shavell and the team of nurses, techs, office staff were always attentive, responsive, and reassuring, which made such a difference during an often overwhelming experience. Today, our family feels complete, and we couldn’t be happier. Our only regret is that we didn’t find TFC sooner. We are forever thankful to TFC for helping make our dream of growing our family a reality.

I am very pleased with the excellent communication at this fertility center! I highly recommend Shana Broxup, who accompanied us on our journey to parenthood and blessed us in so many ways. She is helpful, kind, and compassionate toward people experiencing infertility and difficulty conceiving. The clinic is clean and comfortable. The staff were very supportive and kind. Thank you for being with us and supporting us :) God bless!

My husband and I are extremely grateful to this fertility center for helping us become parents. The care we received was exceptional. The doctors, nurses, and technicians were highly professional, compassionate, and excellent communicators. We always knew what to expect at appointments, and honestly, we were very sad when we transferred to our local OB-GYN practice at 8 weeks pregnant. We would have stayed at the fertility center if we could, which speaks volumes about the care we received. 10/10.

Amazing staff!

The staff at the Fertility Center of Kalamazoo are amazing! Erika stayed by my side through laughter and tears throughout the journey. That connection meant more to me than words can express. Amanda greeted me with a smile at every visit and made me feel welcome. Ashley and Laurel were always warm and attentive and helped ease my anxiety at every examination. I am deeply grateful to the entire staff, especially Shana and Dr. Bjorkman, who truly made a tremendous difference for our family. Thank you all—you made me incredibly happy!