OBGYN & Infertility - Maple Grove、米国

My review reflects not only my personal experience but also the feedback and opinions of many others. First, the clinical staff deserves high praise. The doctors and nurses are outstanding and provide exceptional medical care—an absolutely perfect experience. Their compassion, professionalism, and quality of care deserve recognition. However, the customer service and administration were disappointing, adding even more stress to an already stressful healthcare experience. Although the medical team performed exceptionally well, there appeared to be serious communication barriers between departments, inconsistent information over the phone, and a lack of clear processes and follow-up. This led to repeated miscommunication and unnecessary frustration. There is a clear need to improve communication between departments, standardize processes, and increase overall operational efficiency. Without meaningful improvements in these areas, the patient experience will continue to suffer and will likely continue to be reflected in patient feedback and reviews. Even the strongest clinical team cannot compensate when operational and customer service challenges create additional barriers for patients.

I have been a patient here for more than ten years. Dr. Grajczyk was previously my primary physician, but after she left the practice, I transferred to Dr. Zhang. I am very satisfied. Dr. Zhang is patient and thorough at every visit and never makes me feel rushed. She always listens carefully to my concerns, making me feel understood and valued. I trust her completely, and she is the best OB-GYN I have ever had!

I am deeply grateful for the dedication of the entire OGI medical team. Nurse Sarah is always so reassuring, and having her care for me during one of the most difficult times in my life was truly a blessing. When my hormone levels were not quite right, she was especially cautious and arranged an ultrasound for me at just over 5 weeks of pregnancy on very short notice. With her exceptional medical skill, Dr. Schultz discovered that I had a ruptured ectopic pregnancy with internal bleeding and a sizable blood clot. Her voice was incredibly reassuring, even as she rushed me into surgery, setting aside everything else from the moment she walked into the clinic. After speaking with her for only a few minutes, I knew I could trust her completely. She is simply brilliant, and I am so grateful that she performed my surgery. From now on, I will entrust my health only to your medical team. Thank you from the bottom of my heart for everything you have done and will continue to do for me.

Extremely poor communication.

The scheduling department is a complete mess. The ultrasound technicians at Maple Grove Hospital are wonderful. I have been receiving prenatal monitoring here since August 2025, so I am now very familiar with the process. I had never dealt with the "supervisor" scheduler before, but even when there was a wait, they had always been able to fit in my appointments. Now, apparently, there are no openings at all, and she will not fit me in, I guess? I was previously told that prenatal monitoring could always be accommodated, but apparently that was not true. I wanted to schedule my final visit with the technicians who have been performing my exams for the past 8 months, but it looks like that will not happen.

I would like to share my recent experience with this clinic. The clinic manager contacted me and explained that under their policy, patients who reschedule three times may be dismissed from the practice. During the call, I was told that patients are not currently informed of this policy and that there are no plans to communicate it proactively. I found this very surprising and concerning. For context, during my pregnancy I never missed an appointment, even when I was very unwell, and I always arrived 10 minutes early. Although I often saw the doctor 30–45 minutes after my scheduled time, I remained patient and understanding because delays can occur in medical settings, and I never complained. Recently, due to circumstances beyond my control, I rescheduled my annual exam three times over several months because of a family emergency, my own illness, and my child’s illness. I never missed an appointment or canceled on the same day. Despite this, the clinic called to question why I had rescheduled, using a very rude and accusatory tone. I want to emphasize that Dr. Brown is wonderful and every nurse I have met has been kind and thoughtful. My only concern is how this policy was communicated and how the situation was handled. I believe clear communication and mutual respect are essential in health care, and I hope my feedback helps improve future patient experiences.

My partner and I have been trying to conceive for a year. At the beginning of this year, I finally decided to see an OB-GYN. I called seven clinics before finally scheduling an appointment for February 16. I was so happy and excited to finally have the opportunity to discuss my concerns with a doctor and find out whether something was truly wrong, as this had begun affecting my mental health. After waiting a month, I arrived for the appointment only to be told they could not see me because I owed $1600 for previous care at the neurosurgery clinic and had to pay it before seeing an OB-GYN. I wish I had known before the appointment instead of being denied care because of it. I left the clinic in tears and could barely drive home. It was one of the most painful experiences of my life, and I now feel I must continue this difficult journey alone. Thank you to the kind woman at the front desk who tried to comfort me. Please improve your communication so patients do not have to endure this pain. We have already been through so much before coming to your clinic.

My ex-wife enjoyed coming here. She felt that the providers valued her and listened to her.

I always feel that I am heard and listened to by the doctors here.

I had an excellent postoperative follow-up at Almara OGI Hospital. The front desk staff were welcoming, attentive, and kind. Dr. Hasseler listened carefully and patiently answered all my questions and concerns. I knew I could feel confident entrusting my surgery to Dr. Hasseler and her surgical team. Thank you very much!

I had heard that this clinic was excellent, and it lived up to its reputation! I traveled from the St. Cloud area and will definitely return. The medical team truly cares about patients, and the clinic has a warm, comfortable atmosphere.

Thank you for not listening to me. I went to another hospital, and my thyroid level was 1620, globulin was 1.7, AST was 34, and my albumin/globulin ratio was 2.6. Perhaps when people report feeling unwell as I did, you should perform tests to identify the cause instead of jumping to conclusions.

I had an excellent experience here! The doctors and nurses were attentive, patient, and thorough, unlike other clinics where I felt rushed out. My doctor even knew my husband's name and asked whether he had any questions! Everyone here is friendly, attentive, and kind.

Dr. Sarah Tillman and her team are truly wonderful. From the welcoming front-desk staff and support staff to the team directly guiding me through testing, treatment, and other steps, everyone made me feel extremely supported during this emotional journey full of uncertainty. They not only educated me about testing but also showed empathy and compassion and were very professional.

Dr. Naruko-Stewart goes far above and beyond most doctors and healthcare providers I have met. I am very grateful for her attentive care.

Before my appointment, I was required to pay $600 in cash upfront. That was months ago. The money was never applied to anything on my account, so I now have a bill of nearly $1,300. The customer-service representative could not explain where the $600 went and said I could not request a refund. She then called me very ‘passionate’ when I asked where my $600 was. Once my test results came back, the doctor provided no guidance. I recommend that everyone stay away. I will be finding a new clinic and contacting the attorney general to see whether they can determine where the $600 went.

I give the medical providers five stars—Dr. Grayczk, who is no longer there, and Dr. Zhang. Both doctors were excellent. The reason for my two-star rating, and ultimately for leaving OGI, is this: I had gone to OGI for about six years and was excited to receive prenatal care there. I explained to every nurse, nurse practitioner, and physician that my pregnancy was high risk and required shared care with Mayo Clinic. Everyone assured me this would be fine. I had my first prenatal visit on April 29 and signed a release of information authorizing that day’s visit and ultrasound records to be sent to Mayo Clinic. I called several times to follow up and sent multiple messages through their medical-record system. Mayo Clinic even contacted OGI. Each time, they promised it would be done that day. I had blood drawn on May 6 and then followed up again in person. Mayo Clinic needed my records urgently to determine whether I required blood thinners for my safety. Every day the records were delayed put me at risk of a blood clot. Finally, on May 13, I called a manager to complain. The records were faxed 20 minutes after that call. P.S. I could not even view any visit records in the portal, or I would have taken screenshots and sent them to Mayo Clinic myself. I asked whether I should write down the doctor’s recommendations during the visit, but the doctor said, ‘No, everything will be in the portal.’ I had to follow up repeatedly just to learn when the doctor wanted me to start iron supplements because no timing had been documented. Mayo Clinic agreed that it was unsafe to continue care at OGI because of the poor communication, so I ended my care there. I deliberately waited more than a week before writing this review to give them time to respond. To my surprise, no one from OGI contacted me or asked why I canceled my 12-week appointment. Perhaps that is standard, but I found it strange.

Thank you to Dr. Covert for fitting us in early while our primary doctor was away. The nurses and staff did an excellent job scheduling appointments. They also proactively call to help arrange your next visit. Overall, we had a very pleasant experience at this clinic. Coordinate and schedule your appointments carefully. Arrive on time, and everything will go smoothly.

Friendly & Professional staff. Nothing but good things to say anyone there.

Dr. Moxie is amazing! I immediately felt comfortable and heard, and she explained many things to me. Her knowledge and empathy put me at ease. I feel ready to begin my fertility journey with her as my doctor!

I had a wonderful experience with all the doctors and nurses. Highly recommended!

I had a terrible experience with this clinic while scheduling my first visit. It also took a long time to reach a receptionist when trying to reschedule/cancel the appointment or ask any questions. They seem severely understaffed and unable to meet patients' needs. I ultimately booked with Voyage Healthcare in Maple Grove and received much better treatment.

I was a new patient having a gynecological examination. The technician performing my bloodwork inserted the needle too deeply and off-center in my arm, hitting a nerve and causing immediate, extreme pain. I felt hot all over and was in unbearable pain, like an electric shock! Nerve damage. Two months later, my arm and wrist are still numb and painful. I also just learned through the clinic that other tests I requested were never actually completed. A double blow. Terrible experience. Be careful and take care.

Please find a new receptionist or, as others have said, give her some training. People are clearly calling to schedule appointments for sensitive health concerns. I have called on two consecutive days now, and she was rude both times. If my doctor here were not so good, I would have hung up on that woman and found another clinic. She is unpleasant enough to drive away existing patients who know their providers. I cannot imagine what new patients who call think of this place.