Camelback Women's Health - Biltmore、米国
3.9
相談 22
生殖医療
営業時間：08: 00 - 17: 00
クリニック詳細
当院について
Camelback Women’s Healthをお選びいただき、医師・スタッフ一同、心より嬉しく思います。当院は、思春期から閉経後まで、あらゆる年齢の女性に優れた医療を提供する総合的な産婦人科です。人生の変化に寄り添い、皆さまをサポートします。
沿革
DeSanto医師、Nelson医師、Schwartz医師は、大規模な病院運営の複数診療科施設であるArizona Physician’s Centerの産婦人科部門で、緊密に協力していました。
医師たちは2000年五月にArizona Physicians Centerを退職することを決めました。2000年九月15日に、当院は正式にCamelback Women’s Healthとして発足し、医師が所有・独立運営する医療機関となりました。 その後、専任の女性医療専門ナースプラクティショナーの採用に加え、院内超音波検査とマンモグラフィーを導入するなど、Camelback Women’s Healthの成長に携われたことを幸運に思います。
2023年、Camelback Women’s HealthはUnified Women’s Healthcareに買収されました。
Unifiedは、925+か所の女性医療提供者を支援し、臨床上の自律性を守り、革新と診療所の成長を支えながら、患者さまの女性医療体験の向上を促しています。Unifiedが医療の経営面に注力することで、提携産婦人科医は医療の実践に専念できます。提携医療機関の患者満足度は、5段階中平均4.8で、多くの医療機関が地域のご家族を何世代にもわたり支えてきました。
当院の目標
Camelback Women’s Healthでは、地域の女性に産科、婦人科、婦人科手術、不妊症、女性の予防医療の各分野で最高水準のケアを提供するため、具体的な目標を掲げています。当院は次のことに努めています。
1。患者さまの懸念に耳を傾け、それぞれの病状についてわかりやすく説明し、医療に関する意思決定に患者さまにも参加していただきます。
2。患者さまとご家族が快適に過ごせる環境で、思いやりと温かさのある医療環境を整えます。
3。地域の医療制度の中で患者さま一人ひとりの特有の事情を最優先に考え、診療記録のプライバシーを守れるよう、個人診療への取り組みを維持します。
4。患者さまに常に最新の治療を提供できるよう、継続教育に取り組みます。
5。手頃な費用で卓越した医療を提供します。
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場所と営業時間
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Camelback Women's Health - Biltmore、米国
サイト内総合評価
50件の評価
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Shelby Tigges
4か月前
2026年5月6日
Dr. Zeng and the nurse I met today are the most compassionate healthcare professionals I have ever encountered. I am extremely grateful for their care! They truly went above and beyond.
K
kylie puckett
4か月前
2026年5月13日
I feel bad leaving 3 stars because I absolutely love camelback women’s health but the young front desk girl with a septum piercing needs a serious attitude check and more training on how to treat guests. I had an amazing visit with my doctor Jen Billingsley to check on some concerning health issues.Although I was not greeted when I walked in, or even told to have a nice day when I checked out, she ignored me when I said hello, and when I was asking clarifying questions about paperwork she responded to me with snippy and smart ass responses. I use to be a manager in customer service and I would have fired her if she was under me treating guests like that. I was already anxious coming into my appointment and her behavior appalled me since she is working in a women’s health office.
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Sam Milewski
4か月前
2026年4月22日
Maggie is always warm and kind. She is efficient and makes me feel heard and reassured. She takes time to explain abnormalities in detail and provides excellent patient education. I trust Maggie completely and will continue scheduling visits with her.
K
Kyra Hermanson
5か月前
2026年3月23日
At my first visit, Dr. Zeng kindly and patiently listened as I described my various health issues. She was gentle and professional during the Pap smear and breast exam. Although this should be expected of a doctor, it was still appreciated. I look forward to future visits.
L
lloyd Williams lll
5か月前
2026年3月26日
I am very unhappy with the conduct of all the women at the front desk 😔 They were very unfriendly to my wife. Extremely unprofessional.
2026年2月14日
I found the best OB-GYN, Dr. Bernhard. She truly cares and remembers many details about your life. She delivered my younger son almost six years ago, and I still remember her. I recently learned that my insurance no longer covers her, but I decided to pay out of pocket so she could remain my doctor.
A
2026年3月8日
I originally saw OB-GYN Dr. Anita Bernhard and recently switched to nurse practitioner Margaret Castro. I must say my latest examination was somewhat painful now that I am older. However, the front desk staff and nurses were excellent. Maggie was especially thoughtful: she listened carefully, explained everything, and confirmed all the details. Fortunately, my examination is annual. I will definitely see Maggie again. 💕
J
Jacklyn Walling
6か月前
2026年3月13日
Maggie is great. Personable, professional and efficient. Good with anxious types like me :)
2026年1月30日
I received an email the same day saying my appointment had been canceled, even though appointments are already very difficult to obtain. I was then told the earliest available date was late February or early March. Dr. Blackstone's assistant was extremely rude and unapologetic.
L
Laura Robles
8か月前
2026年1月13日
My first prenatal visit was with Dr. Maggie Castor, and I also had the pleasure of meeting Dr. Bernhard. Both doctors were wonderful! The front and back office staff were also excellent. Everyone was very friendly and helpful!
J
Jenna Warren
8か月前
2026年1月17日
Excellent! The front desk staff were friendly, the nurse was kind, and the doctor I saw, Allie Kosena, was especially nice. Although my pain tolerance is higher than most, the Pap smear did not hurt at all. I recommend this clinic :)
2025年12月31日
I signed up to see Dr.Schwartz and I hope I get to meet her soon cause it feels like I have to see everyone but her…. The other providers I encountered were nice and very personable so it’s not a dig at them, but I really want to meet my GYN as I’m 8 weeks pregnant and new to the area. They keep saying you have to go to the NP… oh the NP you saw isn’t available, want to schedule with another NP? No. I want to see ONE person throughout my pregnancy for continuity and get comfortable with them as I have history of complications during pregnancy. But they make it impossible to do that. I saw one MD because she was available while I waited for Dr.S and was told “If you see her again- you’ll have to see her the duration of your pregnancy.” I saw her because I didn’t have another option (and she was great!) but I don’t want to keep being asked or push to establish with another provider. My last office- I saw one person - my MD the entirety of my pregnancy that’s it.
2026年1月9日
I’ve been going to this practice for several years and I can honestly say it’s one of the worst I’ve ever experienced. While Dr. Blackstone is very nice, her assistant Karen is beyond incredibly rude and will hang up on you. I have yet to have a positive experience with her - her name is quite fitting. Additionally, I had an ultrasound done on Dec 8 and they were unable to get me any results for almost a month- which is “standard” for them. Ultrasounds typically have a 1 week turnaround. Additionally, they refuse to provide a copy of your images. When they finally got my results, and called to schedule just a surgery consult, I was told I had to wait another month for the appt. My husband had to call back and beg for another appt at a different location. During the consult, I was promised I would get a call the next Monday to schedule my surgery, it took another 5 days and me calling to get an update. I still don’t have a surgery date scheduled. Instead I was told I need to pay $40 to schedule the surgery which is being done by a different facility. When I asked for an explanation I was told “I will make a note you are refusing to pay” and then Karen hung up on me. Please don’t waste your time at this practice! They will slow walk your care- regardless if there is a potential for cancer. There are so many better options out there!
J
Jazmin Cox
9か月前
2025年12月16日
My physician was wonderful and made me comfortable, answering all my questions. However, after an email said results were online, I could not access them. After waiting a week, staff tried to guide me through the website instead of providing results. I could barely understand the representative, and when I declined more online troubleshooting, she told me to speak nicely and hung up. A supervisor was equally unhelpful. Customer service should help patients access health information, not make it harder. I am deeply disappointed and will not return.
C
Caroline Yap
9か月前
2025年12月17日
I attended this OB-GYN practice for years, but over the last year or two scheduling has become extremely difficult and appointments are often canceled. The system is inconvenient and disorganized. Even after confirming and taking time off work, they could not guarantee my requested physician or nurse would be available. Regrettably, I must find another practice.
G
Givonni Madril
9か月前
2025年11月19日
Every visit goes smoothly. I see the doctor quickly, and the staff is pleasant. I have been a patient at this practice for 20 years.
B
Brooklyn Roeder
9か月前
2025年11月19日
I do not usually leave negative reviews, but this hospital's front desk service is terrible. The people answering the phone are always rude and provide no help.
The doctors here are excellent, but be prepared to be treated like trash before you see them.
O
Olivia Armendariz
12か月前
2025年9月9日
The front desk staff were very kind, and so was Dr. Zeng! They were efficient, patient, and listened carefully to my needs.
M
Mari Apodaca
12か月前
2025年9月12日
I absolutely love this clinic. Dr. Zeng is amazing; her communication and compassion are exceptional. Medical assistant Kristen also deserves a raise. She has always been kind, handled all my paperwork, consistently responded to portal messages, was always courteous, did an excellent job assisting with procedures, and helped with all my work and procedure documentation. She is truly wonderful, and I am very grateful to her.
G
Gwyneth Kram
1年前
2025年8月6日
I should probably start by saying that I may be a little particular about healthcare...
CWH is a wonderful place with loving, compassionate staff. I love my nurse practitioner, Holly. She laughs and jokes and lets me ask every question. She is professional and warm, does not jump to conclusions, and is very thorough and thoughtful.
I actually arrived early for my appointment and was out in 25 minutes, 12 of which I spent with the staff!
I highly recommend CWH! I also really appreciate their care for everyone. In another review, someone was extremely cruel about the "clientele." Everyone deserves quality care. Thank you, CWH!
A
Alma Orejel
1年前
2025年8月8日
I am extremely disappointed by the highly unprofessional conduct of all the nurses here. The doctors were similarly rushed, dismissive, and lacking in empathy. I left feeling unheard and disrespected and genuinely concerned about the quality of care at this clinic.
Healthcare should be compassionate, inclusive, and professional. Sadly, this clinic failed in every respect. I would not recommend it to anyone who values dignity and respectful treatment.
2025年8月8日
In my opinion, Dr. Nelson is one of the best doctors. He delivered my first son 🥺🩵 Now I am pregnant with my second son, and I am happy to have Dr. Nelson as my doctor 🙏
M
Maya Nahra
1年前
2025年8月26日
This is my favorite gynecology practice. Even after moving away, I still drive an hour to keep this clinic and my doctor. I have seen many doctors here and currently see Maggie Castor. They are all patient and empathetic, including the front desk staff. I do not understand the many negative reviews. Every medical practice that accepts insurance faces intense market pressure and declining reimbursement, yet this clinic remains kind and caring. They truly go above and beyond. If you are new and reading these reviews, go. Schedule your first appointment. Tell them all your needs. Advocate for yourself. Learn. You will be well cared for here.
B
Brianna Mackey
1年前
2025年7月31日
I am deeply disappointed with my experience with Dr. Amber Tsang. What began as a routine request for a simple letter confirming my pregnancy escalated into a troubling situation that ultimately jeopardized my privacy and personal safety.
Dr. Tsang not only failed to complete my written request from several weeks earlier, which she acknowledged in a conversation with a third party, but claimed when confronted that she did not remember writing the letter. More disturbing, she spoke with my landlord without my consent about the letter’s legitimacy and implied that I was her patient. This directly violated my privacy. Whether or not she disclosed specific health information, HIPAA clearly prohibits unauthorized acknowledgment of a patient relationship. As a healthcare professional, she should know better.
Her negligence and lack of accountability contributed to an ongoing legal dispute with my landlord and placed me and my unborn child under extreme stress and in an unsafe situation. This is not the standard of care any OB/GYN should provide. If you want a provider who takes your privacy and well-being seriously, I strongly recommend seeking care elsewhere.
M
Melena Brown
1年前
2025年7月20日
Yesterday was my first appointment with NP Margaret Castor, and all I can say is that everything was wonderful! Thank you to the receptionist and all the excellent staff for making me feel so comfortable and truly listening to my concerns. I cannot wait to continue my care here❤️
K
Kathryn Harman
1年前
2025年5月9日
One star for the speculum, zero for the experience
After 20 years as a loyal patient, I expected more than a cold exam table and even colder treatment at the 32nd Street and Camelback location. I arrived 20 minutes early and dutifully completed five pages of bureaucratic nonsense, because apparently my uterus changed addresses since last year, and prepared for my annual Pap test.
After undressing and carefully putting on a dignity-free paper gown, I waited. And waited. After an awkward fifteen minutes, I was told my provider was still busy with an obstetric appointment—and not in an amusing way. Spoiler alert: she never appeared. I had to get dressed and leave my own appointment because apparently my reproductive health was less urgent than someone else's due date.
This practice has made one thing very clear: unless you are pregnant or planning to have a “benefits baby,” apparently their preferred clientele, your concerns are not a priority. Over 40 and experiencing real, valid changes? Do not expect support, understanding, or even basic respect.
The providers here seem more skilled at being condescending than at providing actual care. Their expertise in gynecologic health after 40 is laughably limited, and patients' time is treated as an afterthought. After twenty years of loyalty, I left feeling dismissed, disrespected, and disturbingly unexamined.
Ladies, unless you are seeking prenatal care, you may want to take your ovaries—and your business—elsewhere.
R
Rebekah Leon
1年前
2025年5月31日
Everyone here is warm and friendly. My nurse practitioner, Allie, is wonderful. She listened carefully to my concerns and made me feel at ease. She is extremely kind and personable. The clinic is very clean and professional. I am so glad I chose this practice! Thank you to everyone at the clinic.
A
Angela Quinonez
1年前
2025年6月14日
I cannot say enough good things about this clinic and their PV location. The front desk staff are always friendly and efficient and often accommodate my schedule when arranging visits.
I see Dr. Schwartz, who is knowledgeable, approachable, and attentive. She always takes the time to answer all my questions and explain everything clearly. She truly is the best! When Dr. Schwartz's schedule is full, I see Holly, who is also kind, attentive, and wonderful.
Throughout my pregnancy, I felt supported and well informed by all the staff. Whether during routine appointments, ultrasounds, or occasional questions at postpartum follow-ups, the team was always responsive and helpful.
I highly recommend this clinic to anyone seeking excellent obstetric care. They made a very special time in my life so enjoyable.
2025年7月2日
I never leave reviews, especially negative ones, but I am extremely frustrated. A doctor referred me here, but my first appointment was canceled with only a few days' notice. My second appointment, scheduled several weeks later as the next available opening, was canceled just an hour and a half before the appointment. Once again, my initial visit was rescheduled several weeks out. I have been in pain since the referral became necessary and have not received the treatment I need. In total, I have waited more than 7 weeks for an initial appointment. I understand that problems arise in healthcare, but I do not feel that my pain and concerns have been taken seriously. I plan to seek care elsewhere.
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Sinclair Bagwell
1年前
2025年7月2日
Painful experience—not recommended
During my IUD insertion, I was told I would receive five pain-relief measures, but I received only one. There was no cervical softener, lidocaine gel, or cervical block—the doctor did not even mention that option. I essentially had to rely on my partner for distraction, which obviously did nothing to relieve the physical pain.
I later learned from TikTok and other patients' reviews that good clinics offer multiple pain-management options, and now I understand why this clinic's rating is so low. I left in pain. I will definitely go elsewhere in the future. No one should undergo a procedure like this without appropriate care or informed options.
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Marcy Edwards
1年前
2025年3月18日
I would give 0 stars if I could. I had my first appointment scheduled for this coming Friday at the Biltmore location with Dr. Blackstone. I completed and submitted 9 pages of paperwork. This morning, Monday, I received an automated call notifying me that the appointment had been canceled. I have repeatedly tried to reach either location, but cannot get through; the line disconnects. I will not pursue it further. Why did they not have the courtesy to call me personally? They canceled, not me.
2025年2月19日
My doctor was wonderful and caring, but the front desk staff were rude. They rolled their eyes when I approached to check in and had a very poor attitude. It was the larger Hispanic woman with long hair.
E
Elena Basques
2年前
2025年2月6日
I have visited several times and am very satisfied with their care. The staff are always friendly, and my NP is the best women's health provider I have ever seen. Thank you for your kind, professional care.
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Caytie Zotovich
2年前
2025年2月13日
I have been coming to this office for nearly six years and have always had excellent experiences. Dr. Schwartz is the best. He delivered my two children and will deliver my third this year. Audrey, NP, is also wonderful, and I enjoy seeing her. The front desk staff are warm and friendly, and the medical assistants are equally excellent. Even the phlebotomist is wonderful and always quick and painless. I highly recommend this office.
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Alisa Brooks
2年前
2024年11月8日
I was left waiting there. She told me she had forgotten she had a neighbor's anniversary event. Then I learned she did not plan to attend my delivery at all. A few weeks after birth, I developed a severe infection and painful sutures, which another doctor at this practice had done poorly. I could not sit or walk and was screaming in pain. I barely managed to come in, only to be told to wait. They repeatedly failed to schedule my postpartum check until my baby was 17 months old. Then they canceled it because they had something more important that day. Now I am looking at January 2025, when my baby will be 20 months old, for my postpartum visit...what a shame. I mentioned her repeatedly and praised her all over social media, and now I need to find another doctor. This organization has become a joke since the practices merged. She used to speak with you at length and ensure everything was fine. Since the merger, she seems rushed and distant. Once you are no longer pregnant, no one at this practice cares about you.
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Bailey Bradshaw
2年前
2024年12月7日
I have always been very satisfied with the prenatal care here. Maggie and Dr. Bernhard are wonderful and always available to answer questions. The front desk staff are also very kind and helpful. They took excellent care of my baby and me, and I cannot thank them enough!
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Amy Alcock
2年前
2024年12月10日
There is no conflict of interest; I am not Amy, but her grandson. Here are my two cents, with the second point more concerning than the first.
First, the appointment wait is quite long if you have a relatively urgent but non-life-threatening concern, such as severe pelvic pain. The doctor-to-patient ratio must be extremely high, because over the past year and a half, the wait for an appointment has never been less than a month and a half, perhaps two. I consider that quite long.
Second, and more concerning, about five or six months ago I came for an ultrasound. The ultrasound technician was excellent, informative, and very helpful. But while I sat on the table, covered by a drape from the waist down and waiting to begin, a male provider opened the door and walked in. She told him to leave, but I was half undressed on the table and fortunately covered. Had she already begun examining me, he would have seen me exposed, which would have been completely inappropriate. When I asked why he walked in that way, she told me he often did so even when the door was closed. Months have passed, and I still find it deeply disturbing.
Does your women's clinic allow male providers to walk into closed examination rooms? Is it not generally understood that a closed door means a patient is being seen?
Provider or not, this behavior is strange, and it is even stranger not to knock when someone may be undressed on an examination table. Needless to say, I now choose to have all ultrasounds elsewhere.
Also, while the providers and technicians are very professional and friendly, the front desk staff are generally not very welcoming. Just a thought.
E
Erin Bradley
2年前
2025年1月23日
I do not know why Camelback Women's has such low reviews! I have been coming here since we moved to Phoenix 4 years ago and have seen Dr. Schwartz and several different NPs. She has provided excellent care from day one and always listens to questions and concerns. She easily delivered one of my children and will deliver my next in a few months. It truly was one of the easiest deliveries, and I thank her!
I have recommended this practice to several friends. I have also heard from other healthcare providers who are patients of Dr. Schwartz—or whose spouses are patients—that she is “the best in the Valley,” and I completely agree.
2024年7月10日
After I scheduled months in advance, they canceled my appointment twice. The staff were rude and unhelpful.
If you value your time and want a clinic to handle canceled appointments with compassion, understanding, and respect, I do not recommend this clinic because it does none of those things.
T
Talia Goldberg
2年前
2024年7月16日
First, Dr. Bernhardt is wonderful, which is the only reason I gave 2 stars instead of 1. Unfortunately, I had to leave her care because scheduling with her is nearly impossible. Most times I call, the phone goes directly to voicemail or a busy signal, or I remain on hold for a long time. Recently, I scheduled an appointment but received text, automated phone, and email notices saying it had been canceled and telling me to call to reschedule. Despite repeatedly calling the Biltmore and Tatum locations, I could not reach anyone. After holding for 13 minutes today, I finally got through and was told Dr. Bernhardt's next appointment was 2–3 months away. This is clearly unacceptable because I am pregnant and need ongoing care.
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Natasha Newberry
2年前
2024年8月4日
They told me my baby would not survive past six weeks, then said she could still die even after a heartbeat was heard. The most unsympathetic woman I have ever met—an awful older blonde woman. I would not recommend this place to my worst enemy. A heartless, cruel, and disgusting practice.
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4530 N 32nd St STE 100, フェニックス, AZ 85018
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