Dr. Heather Cook, United States
     
4.0
Consultations 43
Reproductive Medicine
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Doctor Introduction

Dr. Heather Cook , United States


Dr. Heather Cook is a reproductive endocrinologist and infertility specialist who joined Coastal Fertility Specialists from Southern California. Dr. Cook is a strong advocate for women's health and is honored to help Lowcountry couples achieve the families of their dreams.

 

Education

Dr. Cook earned a Bachelor of Science in Psychology from UCLA and completed medical school at the Keck School of Medicine of USC in Los Angeles, graduating with highest honors. She was recruited back to UCLA for an OB/GYN residency and a fellowship in reproductive endocrinology and infertility.

 

Dr. Cook is board-certified in obstetrics and gynecology and reproductive endocrinology. She is also a Fellow of the American College of Obstetricians and Gynecologists (FACOG). She is an active member of the American Society for Reproductive Medicine (ASRM) and the Society for Reproductive Endocrinology and Infertility (SREI).

 

Awards and Research

Dr. Cook's research interests focus on the immunology of reproductive disorders, in vitro fertilization, embryo development and assessment, oocyte (egg) donation, embryo cryopreservation, and recurrent pregnancy loss. She has authored numerous articles in leading medical journals, including Fertility and Sterility and the Journal of Assisted Reproduction and Genetics, and has presented four times at the American Society for Reproductive Medicine annual meeting. Dr. Cook also worked at the National Institutes of Health (NIH), where she collaborated with leading researchers to publish a manuscript on uterine fibroids and reproductive outcomes.

 

Dedicated to teaching, Dr. Cook has actively lectured and mentored residents and medical students at UCLA and Cedars-Sinai Medical Center in Los Angeles and is now a faculty member at the Medical University of South Carolina.

 

Dr. Cook's academic and medical training has earned her numerous honors, including a Baxter Foundation Research Grant and the University of Southern California's highest merit scholarship. She was also inducted into the prestigious Alpha Omega Alpha society, served as president of the USC chapter, and is a member of the Phi Beta Kappa and Alpha Lambda Delta honor societies.

 

Dr. Cook has been married to her husband Brant for 10 years, and they have three children: Mackenzie, Cooper, and Teagan.


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Location and Hours
4723 Sunset Blvd, Lexington, SC 29072
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  • Monday

    07: 30 - 16: 00

  • Tuesday

    07: 30 - 16: 00

  • Wednesday

    07: 30 - 16: 00

  • Thursday

    07: 30 - 16: 00

  • Friday

    07: 30 - 12: 00

  • Saturday

    Closed

  • Sunday

    Closed

    • Closed Now
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    Featured Reviews
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    Jan 24, 2025
    A year ago, we had a terrible IUI experience at another clinic, so I felt I should leave a positive review here. Alonna at the Lexington office is truly exceptional. I am undergoing my first IVF cycle and will have my egg retrieval tomorrow at the Mt Pleasant office. With Alonna guiding and supporting me and answering my questions, I have not felt alone. I felt intimidated when my medications arrived at home, but she guided me through everything. I must also recognize Dr. R. I have met her only twice, but she has given me tremendous hope during this process. I am extremely grateful that you are both part of the infertility field. You truly are a gift from God to my husband and me, and I do not say that lightly. I am crying as I write this. You have exceeded our expectations, and I feel supported by you. I look forward to what comes next.
    Oct 18, 2024
    The doctors here are knowledgeable and informative. They are very straightforward about fertility statistics and procedural explanations. My husband and I tried for nearly two years, and Coastal helped us conceive our beautiful daughter!
    Sep 19, 2024
    My husband and I are extremely pleased with our IVF experience at Coastal. The nurses, staff, and every doctor we saw during this journey exceeded our expectations. Our doctor was Dr. McLaughlin, and she is an angel to our little family. I cannot imagine visiting any other clinic. 5/5 stars, but I would give her 10 out of 10! We underwent IVF, and I am now 7 weeks and 5 days pregnant after our first frozen embryo transfer. We have graduated from Coastal's care and will miss them very much! We will undoubtedly return when we try for baby #2 ❤️
    Aug 4, 2024
    My husband and I tried to conceive for more than ten years, and this year we were fortunate to become pregnant with the caring help of the professionals at Coastal Fertility Specialists. 💕 Both the Lexington and Mount Pleasant offices are amazing. They made our journey smooth and provided guidance at every step. Dr. Schnorr and his team are the best. We are extremely grateful to this clinic. Choose Coastal—you will not regret it.
    Aug 2, 2024
    My husband and I went to Coastal Fertility without knowing what to expect or how much longer it would take to have a child. We had completed 4 letrozole cycles when Coastal's kind team took time to listen to my story, concerns, and wishes. We are delighted and fortunate to say that after one medicated IUI cycle, we miraculously became pregnant! Every staff member we encountered was a gift from God, from the front-desk receptionists to the doctors and nurses who drew my blood. Thank you to Mindy, the virtual nurse, who answered every question and gave me tremendous encouragement. Our prayers were answered, and I am so glad we took the step of visiting Coastal Fertility!
    Feb 7, 2025
    The worst fertility medical center ever. Do not waste your time and money here. They think only about money and nothing else. You almost never see a doctor and deal only with nurses online. They are not helpful at all. Whenever you need them, they are unable or unwilling to help.
    Jun 6, 2025
    Everyone is knowledgeable and helpful! There is never a wait at the clinic, and they are thorough, attentive, and with you throughout the process! My husband and I are very satisfied with the experience. Thanks to this clinic and Dr. Schnorr, after multiple miscarriages we are finally 8.5 weeks pregnant.
    Nov 5, 2025
    This clinic has serious problems with scheduling, communication, and staff professionalism. Patients are charged before receiving treatment, and appointments are extremely difficult to schedule. Staff speak arrogantly and rudely and even question whether a message was left despite call records that can verify it. These issues undermine patient dignity and make care unnecessarily difficult. The clinic must address them to ensure that all patients receive professional, respectful, and efficient treatment. **Update after receiving the business's response** I would like to clarify: I was never scheduled for an appointment but was charged a 'deposit,' which I only just discovered on my credit card. Their receptionist explained that the system would not let us schedule because of an outstanding balance, so what exactly was that balance? This was not a deposit. It was a charge made without a confirmed service date, which is why I felt misled from the beginning. Even more confusing, the charge came through the Mount Pleasant office, which I have never visited. It is 2.15 hours from us, and we never authorized a charge through that location. When a fertility clinic is this careless with important matters such as billing, scheduling, and basic communication, it naturally raises concerns about how it manages more critical medical care. Fertility patients deserve clarity, transparency, and respect, not circular answers, confusion about locations, and explanations after the fact. At minimum, this situation warrants an internal review so future patients do not experience the same difficulties.
    Oct 31, 2025
    First, we are expecting our first baby in May 2026, thanks to Coastal Fertility Specialists. Thank you for helping make our dream come true! ♡ Our primary doctor was Dr. Andrea Peterson, and we loved her. She is approachable and very kind. We liked her from our first meeting in December 2024, though we did not see her often afterward, which was not the clinic's fault; sometimes that is simply how things work. Dr. Peterson performed our third intrauterine insemination (IUI), and it was successful! It was wonderful that she brought our fertility journey to such a happy conclusion. Because we are from Georgia, we visited the Lexington office less often than the Savannah office. When we went to Lexington, it was usually on Saturdays, and we greatly appreciated CFS's flexible hours. Our nurse A'Lonna usually saw us on Saturdays. She was wonderful and always responded promptly to my calls, voicemails, and emails. A'Lonna also offered exactly the right encouragement when things seemed hopeless. We were very fortunate to have her as our nurse! If we need help growing our family again, we will definitely choose her. Thank you again, CFS! ♡
    Jan 6, 2026
    Dr. Schnorr and his team are professional, honest, efficient, kind, and simply wonderful. My husband and I could not be happier with our fertility experience. We look forward to welcoming our baby girl this year. We are incredibly grateful to Coastal Fertility!
    Jan 3, 2026
    This was probably one of the worst medical experiences I have ever had. I found the staff very negative and cold. I did not like the examination or the way the doctor spoke to me. My surgeon referred me there for a second opinion, and the entire experience was extremely upsetting. Update (after the owner's comment): Just look at their response. Beware! This is a perfect example of their attitude and behavior.
    Mar 6, 2026
    I love Coastal Fertility!! The team is very kind and helpful. I would recommend this clinic to everyone. Whatever questions I had, they always answered immediately! I was a little sad to graduate from the clinic because they felt like family!! After I became pregnant through IVF, they always asked for baby photos and updates! 🩷
    Mar 31, 2026
    Save your time and money. They are incompetent and driven by profit, and it took only one consultation for me to see that clearly.
    Jun 15, 2026
    糟糕的就医体验。我是一名医生，所以我知道诊所应该如何运作。这家诊所的运作实在太差劲了。我们做了血液样本采集，结果好几周都没拿到。根本联系不上任何人，工作人员只会把电话转来转去，没人真正帮我们解决问题。最后，在尝试联系莱克星顿办事处几周后，我终于联系上了芒特普莱森特办事处的一位工作人员，他帮我解决了问题。我填写了信息披露同意书，但又过了10天才收到化验结果。这简直令人无法接受。
    Jun 2, 2026
    这些人在这个过程中简直糟糕透顶。他们不仅对我妻子态度恶劣，在我们转到另一家诊所后还继续向我们收费，沟通也极其不畅等等。本来这个过程就已经够难熬了，还要应付这些人，真是雪上加霜。
    Jan 17, 2025
    Jan 11, 2025
    Update - We fulfilled our financial obligations but are still waiting for the practice to send the paperwork needed to complete the oocyte disposal. I have always believed you can speak to people instead of the internet, but this practice does not seem to value that. Instead of posting a snarky Google response, why not have the clinical team call? That would be the professional way to handle a clinical issue. Five years ago, I paid to retrieve and freeze eggs, then became pregnant naturally early last year. I messaged the clinical team to ask what could or should be done with the remaining oocytes and specifically stated that our family was complete and we did not want to keep paying storage fees. Not only did no one from the clinical team respond... they also sent us to collections for unpaid oocyte storage fees. We were willing to donate them to another couple in need or to research, but received no message or callback from the clinical team, making it clear that money comes first. I was told billing and clinical staff cannot access the same information, so buyer beware—document everything in writing, especially if you speak to someone by phone rather than through the portal. If you need Coastal Fertility, I hope you find success and a happy ending. I also hope that happy ending does not end with being sent to collections...
    Dec 26, 2024
    Coastal Fertility helped us achieve our dream of conceiving later in life. They were exceptional at every step, providing emotional support and wisdom. We cannot say enough good things about everyone we met there. We highly recommend Coastal Fertility!
    Dec 18, 2024
    I am very grateful to Coastal Fertility Specialists! I had two procedures at their office, and each was smooth and straightforward from start to finish. Dr. Schnorr and his entire team were kind and caring, and I felt welcomed and at ease each time. Thank you!
    Dec 6, 2024
    Good luck speaking with someone by phone. I called six times during business hours, and every option led to voicemail.
    Feb 10, 2025
    Excellent care and medical staff. They know what they are doing, and their process works. The financial side, especially if you have insurance, is a nightmare. We had to constantly follow up and mediate between insurance and Coastal ourselves. Even with itemized statements, the bills never seemed clear or accurate, and we may have saved money by paying out of pocket.
    Feb 3, 2025
    I cannot say enough good things about the Coastal Fertility team. The nurses, staff, and doctors are outstanding. We love Dr. McLaughlin! Our nurse Alex was a lifesaver throughout the process—answering countless questions and providing excellent support whenever we needed it. We welcomed a baby girl in January and were delighted to share the news with our Coastal team!
    Feb 20, 2025
    After a terrible experience at Coastal, I chose another clinic. I underwent IUI in November 2023 and encountered several challenges. Treatment is emotionally difficult enough, but the male doctor on duty the day of my procedure treated me so poorly that I was shocked. Surprisingly, he is actually Coastal's founder. The laboratory made an error and then prolonged the process. The count was inadequate, but instead of using the sample for one attempt as I explicitly requested, they tried to stretch it across cycles by dividing it. They did not thaw enough and kept more frozen. Dr. Schnorr told me I could try IVF. I was not ready for IVF at the time, was emotional, and was questioning whether it was feasible. He rudely interrupted me, told me "not to interrupt" him, and said I could "get a part-time job at Tractor Supply or Starbucks." This is terrible treatment of a woman on this journey. As a professional who claims to be committed to "high-quality patient care," he should know better. Part of a reproductive endocrinologist's job is to show compassion because this journey is emotionally exhausting. If you do not recognize the power imbalance in this position or lack empathy, perhaps you should step away from the work. I remained professional at the clinic but wish someone had corrected the doctor while I was so vulnerable. Dr. Riestenberg identified errors by Schnorr and the laboratory, and I returned to the clinic that day to partially correct the situation. Although their response to my initial review denied any error, I had told them to use the remaining sample for one IUI rather than multiple IUIs with inadequate counts. I returned later that day for them to use the remaining sample because they did make an error or failed to follow my request, which they never clearly raised with me. Dr. Riestenberg was kind, thoughtful, and compassionate about what I had experienced. I could not return to this clinic for further treatment knowing I might have to interact with Dr. Schnorr again, especially since I never received an apology. My trust in Coastal was broken. At PREG, another fertility clinic near Summerville, I received excellent patient-centered care with very good results. Anyone considering Coastal should remember that when they make a mistake, you may need someone beside you to help advocate for you—or hear them make an excuse. The response I received to this review included the owner questioning the error. If it was not an error, I would not have needed to return the same day to correct the "non-error."
    Feb 20, 2025
    Feb 20, 2025
    Update: I just noticed the practice's response after being publicly criticized, and I am grateful I trusted my instincts. I never said the owner was part of my experience, so I do not know why you responded that way. I wrote this review to help people avoid a terrible situation. Your response certainly disclosed too much information about my health to the public. My innocent question about whether your office had IVF stimulation medications I could purchase, because I did not realize how many of the many IVF medications I lacked, was unrelated to my review. I asked after someone suggested it, purely out of desperation to achieve my dream of becoming a mother, before I realized how callous this practice was. You only needed to say you could not, and that would have been fine. Publicly opening that door violates HIPAA. It is also nothing I am ashamed of; it happened before I realized how aggressive your practice was. I work in healthcare, and any disagreement with you would not receive support. I do not need to disparage you at this point; your company is doing that itself. Your practice has caused more pain than I imagined, yet you accept no responsibility. I did speak with finance, but we made no progress. I said I liked the people who worked with us, Dr. Cook and Becky. No, my dose was not lowered at the beginning of the third IUI; it was reduced slightly after we saw all the follicles. Also, do not share my personal information. I can say what I want; you cannot rewrite the narrative, and you were wrong. I should also mention that while my blood was being drawn, a nurse was vaping in the blood-draw area, which was obviously a strange experience. There are not two sides to this story. I am happy to share anything. Anyone considering Coastal should stay away. My original post: "We liked Dr. Cook and our nurse, but this was not a good experience. I was given too much medication, according to two different fertility doctors. We begged them after every visit to tell us the cost so there would be no more surprises during such a vulnerable time, but no one could do that. The woman at checkout told us they accepted our insurance and then said they did not. We spent about 10k on medication and other costs for three IUI attempts, but had to stop the third midway because too many follicles developed. This also happened during my second IUI, when they had to perform a painful aspiration that also cost money. Yet they kept me on the same Gonal dose, and Gonal is expensive. My friend's experience with the male doctor was worse. When we switched facilities, the dose was reduced and they had us watch modules so we understood every step. There was a refund plan if it did not work. Many friends and friends of friends ask where I went because I share my story publicly, and I am grateful I found such a great facility. I almost completed IVF for roughly the same price as all my IUIs—I wish I had researched more. Another point: I heard the male doctor at Coastal can be a bully, and I noticed that when people write informed reviews to help others, he or someone else at Coastal responds aggressively. That says everything. PREG was wonderful and always available. This was simply my experience."
    Jul 15, 2025
    My husband and I had a very positive experience at Coastal Fertility. We are extremely grateful to all the nurses and doctors involved in our IVF journey. Dr. McLaughlin is knowledgeable, approachable, and helpful. Heather Clayton is very compassionate and always made me feel genuinely cared for; I cannot say enough good things about her. I was also deeply impressed by how caring the recovery-room nurses were after both my egg retrievals. We are so grateful to Coastal Fertility for helping us grow our family after years of infertility, and we look forward to returning for our second baby.
    Jun 6, 2025
    We had a wonderful experience at Coastal Fertility! We visited the Savannah and Mount Pleasant offices, and everyone was excellent! I want to personally thank Dr. McLaughlin, Nurse Keshala, and Nurse Amber for helping me throughout the process. They listened carefully to my concerns and supported me every step of the way. We are incredibly fortunate and grateful to have our baby girl! We will definitely return when we are ready for more children!
    Jun 5, 2025
    The Coastal Fertility team is wonderful! We highly recommend Dr. Schnorr and Nurse Heather. After struggling with fertility issues for years, we have finally realized our dream of becoming parents. We will be forever grateful!
    May 23, 2025
    We had an excellent experience at Coastal Fertility! We highly recommend Dr. Heather Cook and Heather Peterson. They were attentive and thoughtful throughout the process. They did their best to accommodate our schedule and went above and beyond to make us comfortable at every stage. Thanks to their support and expertise, we welcomed our sweet son in April!
    Jul 25, 2025
    Words cannot express our gratitude to Dr. Schnorr, nurse Hannah, nurse Paige, and the entire Coastal Fertility team. This March, we finally succeeded through IVF and welcomed a healthy, beautiful baby boy. They genuinely cared about us and never gave up after our countless attempts and failures with infertility. I spent two years with them, and despite many hardships, this was still the best experience I have ever had with any medical facility or team. Before moving here, we attended another fertility clinic in another state, so I can compare the experiences. Coastal Fertility is truly unique, and I highly recommend it to anyone seeking fertility care. We look forward to returning one day to grow our family. Forever grateful!
    Jul 23, 2025
    Avoid this clinic at all costs. They treat you like a number at a deli counter—with no compassion or humanity. The doctors and nurses have the worst attitudes I have ever encountered in healthcare: rude, aggressive, and insulting. There are many other options nearby, and I strongly suggest trying them before considering this terrible clinic. Do not waste your time, money, or energy here. Go ahead and comment, reply, or even add a fake five-star review, Dr. S and staff. This clinic is a joke, and I cannot wait to see it face more lawsuits. I will not call Isabell again.
    Jul 23, 2025
    My husband and I are extremely grateful to Carolina Coast Fertility Center for the attentive care and support we received throughout our journey to pregnancy. The doctors and staff made us feel heard, informed, and genuinely cared for at every step. Thanks to their expertise and encouragement, our dream of growing our family finally came true. We will always be grateful! We highly recommend them, Dr. McLaughlin, and her team!
    Jul 21, 2025
    I cannot say enough good things about Coastal! My entire experience was very smooth. All the staff were friendly and welcoming, and they accommodated my busy work schedule so I could get in and out during the morning! Dr. Schnorr and his coordinator Andrea were wonderful, and I felt very well cared for.
    Aug 1, 2025
    Wonderful experience! Thank you for everything!
    Aug 27, 2025
    We had a wonderful experience with Dr. McLaughlin, Katrina, and the Coastal Fertility team, including the Myrtle Beach office. The journey was not always easy, but they consistently made us feel cared for and supported. Dr. McLaughlin took time to explain everything in clear language and put us at ease, while Katrina was very kind and encouraging throughout. They always made the process feel a little easier, and their support reassured us along the way. We are very grateful for their care and the role they played throughout our journey.
    Aug 27, 2025
    First I wish could be a zero stars. As both medical professionals, my husband and I were floored by the disorganization; the unprofessionalism; and down right rudeness by this facility and when we encountered Dr. Schnorr. The long list of issues we encountered from our personal request to save half our eggs to an egg retrieval hell leaving us in shock. Our embryos are now in safe hands in another facility and we’re pregnant after one transfer thanks to this other facility, a provider who listens, and they didn’t risk my life like coastal fertility did with sheer neglect of me as a patient. This is an area of medicine that is not cookie cutter and every patient is an individual and should be treated as such not made to be a number and hearded like cattle. The other location listened and followed my natural cycle, as my tubes were removed couple years ago, but coastal demanded I pay for large hormones and take high estrogen despite numerous times I questioned it which led to chest pains, blurred vision, gaining of 20 lbs, and in just 3 days on high estrogen ( which I begged not to be on due to history of blood clot risk and family hx of my mother with brain aneurysms) platelets shot up to 456 from normal 288 which my own pcp ordered due to being worried. The new place was PREG which is truly a blessing and VERY ORGANIZED and has been nothing short of amazing which I cannot say about coastal fertility who was a nightmare. Coastal billed insurance under a provider who was on maternity leave for services (Carrie Reistenberg which is proof on my IOB forms for services End of October 2024 and November 2024 following her exit middle of October 2024) that occurred after she had left, never gave me direction and only one calling me back on care was a nurse ,Lauren, who was rude and neglected to document properly on our wishes which led to a bad egg retrieval where half was to be frozen and half inseminated but they inseminated all Of them. When questioned why nothing was properly documented the owner rudely stated “we do allow our providers to go on maternity leave.” Which I understand but as a provider myself you don’t give new incoming cases to an outgoing provider and leave them without proper care and direction of their care. They tried to neglect our wishes and tried to push us off until the provider came back off maternity leave for a transfer. Not once did I sign paperwork to have all my eggs inseminated leading to too many embryos than we anticipated for which we also could have donated my remaining eggs to someone in need or even my sister whom used to be a patient. The nurse even accessed her chart without proper written authorization from her during our conversation about my sister who was to receive these extra saved eggs. As we only intended on one more baby after I had 3 naturally prior to my tubal removal which I shared ALL this supporting documentation to both the provider and the nurse. We paid most out of pocket but sadly Our wishes were not heard or valued. The doctor day of retrieval was DR Peterson, whom I’ll say was so sweet and understanding and wish had from beginning but was placed in a bad situation due to a colleague whom did not properly document or listen and when the nurse who knew of our wishes was asked about why not documented she merely stated “oh they stated that in passing.” Neglecting we had an entire conversation over the phone which I have documentation of and which was the same day she accessed my sisters chart for whom the eggs were to go to as we discussed. Never got true answers to my questions, poor documentation, and poor communication. It’s a true zoo inside the office in mount pleasant. I would not recommend this place given my own horrid experience and health risk, from medical professional standpoint myself, and recent lawsuits that have came about. Only advice here is use this site at your own risk.
    Sep 4, 2025
    Special thanks to Dr. McLaughlin and her team. God gave me the best team. Throughout the entire process, Dr. McLaughlin was caring, knowledgeable, thorough, and patient. She made me feel so comfortable and confident that after becoming pregnant, I did not want to leave for an OB-GYN. Excellent work, Dr. McLaughlin! I highly recommend her 💯 I gave birth to a boy 4 weeks ago.
    Sep 3, 2025
    We are extremely grateful to Dr. Cook and the entire Coastal Fertility team, who helped us welcome our son last month after one round of in vitro fertilization (IVF). From the beginning, their staff were outstanding—professional, compassionate, and supportive throughout. Our coordinator Lauren was also wonderful. She patiently guided us through every detail of IVF and communicated clearly, making a complex journey feel manageable. Dr. Cook is knowledgeable, approachable, and genuinely committed to helping patients succeed. We are very grateful to Coastal Fertility for helping us achieve our dream of becoming parents. Highly recommended!
    Sep 13, 2025
    Me and my husband had the most amazing experience. I was told my whole life I could not conceive and it worked on the first try. Our process was so smooth the staff was always happy and willing to answer any questions. Even on the weekends I was able to call the on call Dr . Coastal fertility gave us our miracle baby plus more
    Sep 13, 2025
    We use coastal fertility for both of our babies. Now we are the proud parents of a three year-old and a five month old. No matter what’s in the news I would definitely go back again again.
    Sep 12, 2025
    Zero Stars. Terrible experience, especially with Dr. Schnorr. He's unprofessional and extremely arrogant. And since he's the clinic director, I'm sure he sets the whole tone of the culture.
    Sep 12, 2025
    I had multiple negative and stressful interactions with my provider who is also the medical director, Dr. John Schnorr, and I would never recommend his clinic. He only cares about money. He will be extremely late to every appointment, never apologize, and act like he doesn't need your business, but he has plenty of time to call and threaten to discontinue treatment in the middle of a cycle because you have a huge surprise bill you were unaware of - which he couldn't even explain... the front desk clerks are clueless and only ever asked for a copay. Then it was like pulling teeth to get a call back from the financial office - simply to give an itemized explanation. I was happy to take care of the bill once I actually understood it. Dr. Schnorr was so rude and I wouldn't come back to this clinic if they paid me.
    Sep 12, 2025
    Dr. Schnoors bed side manor was lacking. He was late to every appointment, and when he did finally arrive, his attitude led us to find treatment elsewhere.
    Sep 16, 2025
    Sep 16, 2025
    After years of infertility, we benefited greatly from treatment by Dr. Cook at Coastal Fertility. This year, we welcomed our son. The nurses were wonderful and very welcoming. Highly recommended!
    Sep 16, 2025
    We had an amazing experience at Coastal Fertility! We became pregnant on our first IVF attempt, and Coastal Fertility gave us the chance to have a perfect baby. Throughout the process, I was treated like a VIP and had no concerns or unpleasant experiences. Coastal Fertility made this difficult journey easy and pleasant. I absolutely recommend their services.
    Sep 16, 2025
    We had two successful IVF miracles! Our support staff, nurses, and Dr. Schnorr were all professional, knowledgeable, and caring!
    Oct 14, 2025
    Words cannot express how grateful I am to Dr. Schnorr and everyone at Coastal. Dr. Schnorr helped us conceive our first child through IVF. From the moment I met him, I knew he was the doctor for me. He is practical, knowledgeable, and genuinely caring. He truly knows what he is doing. He created the perfect treatment plan for me, and my first transfer succeeded. My nurse Tavi was wonderful. Throughout treatment, she provided endless reassurance and care. She always answered immediately and was ready to address every question and guide me through each step. Everyone at Coastal was wonderful, but I especially want to thank Maggie and Barbara, who always went above and beyond and made me feel important at every visit. I am so glad I chose Coastal, and I will return for baby number two!
    Oct 2, 2025
    We are very happy with Dr. Schnorr and Nurse Andrea. We have 3 successful transfer since 2017. He explained thoroughly the process and Nurse Andrea very professional and knowledgeable.
    Nov 4, 2025
    We cannot say enough good things about Coastal Fertility Specialists! Every nurse and doctor we met was wonderful. Dr. Riestenberg and nurse Neely in particular went above and beyond to support us through every step of our fertility journey. Even when results were discouraging, they never let us lose hope—and that hope ultimately brought us our beautiful baby boy. We will always be grateful to the Coastal Fertility team for helping make our dream come true! 💙 With love, Lauren, Scott, and Theodore Davis
    Oct 31, 2025
    First, we are expecting our first baby in May 2026, all thanks to Coastal Fertility Specialists. Thank you for helping make our dream come true! ♡ When we began care at CFS, they mentioned that if cycle monitoring or IUI fell on a Sunday, we might need to visit the Mount Pleasant clinic. We did go to Mount Pleasant quite often, but we did not mind! The drive was peaceful, the area was quiet on Sunday mornings, the clinic was beautiful and clean, and the staff were always welcoming, friendly, and helpful! We did not catch most staff members’ names, but nurse Becky stood out. She was very kind and helped us tremendously when we needed it. We had excellent experiences at all 4 Coastal Fertility Specialists clinics we visited and would definitely return if we need help building our family in the future. Thank you again, CFS! ♡
    Oct 25, 2025
    Coastal Fertility is amazing, and we are so grateful for all their help throughout our journey! Dr. Schnorr and his team are wonderful. We truly appreciate their help!
    Oct 25, 2025
    After a difficult journey trying to conceive on our own, my husband and I are very grateful to Coastal Fertility. They simplified the entire process, and their staff were kind and supportive. Dr. Schnorr, Dr. Tavi, and our excellent ultrasound technician put us at ease, and we are now one step closer to meeting our daughter. Thank you to everyone at Coastal!
    Oct 24, 2025
    Nov 29, 2025
    I am writing this while holding my miracle baby, a blessing made possible by Coastal. During a vulnerable and hopeless time, every staff member was warm and kind. Cassie’s easy optimism was contagious and always made visits better. My nurse, Mindy Soucy, kept everything organized, responded quickly, and patiently answered questions when I felt overwhelmed. Communication with Dr. McLaughlin was excellent. We are immensely grateful. Our first and only transfer succeeded, and we have enough embryos for the family we hope to build. Thank you, Coastal!
    Jan 7, 2026
    My husband and I went to Coastal on our OB-GYN's recommendation, but we felt terrible after the initial consultation. We felt like two items on an assembly line, with no personalized care, attention, or treatment. Before leaving, we knew we needed at least one second opinion, and I am very glad we sought one. A patient coordinator followed up with us several times, and I told her we would seek a second opinion elsewhere. We transferred Coastal's IUI protocol to PREG and discovered that it included medications typically used for IVF, which concerned us greatly. We ultimately decided to continue treatment at PREG. After two medicated IUI cycles—using only one ovulation-induction medication rather than the two Coastal recommended—we finally conceived after more than 12 months of trying, and I am now 15 weeks pregnant. I told Coastal's patient coordinator that we had decided to go elsewhere, but they never asked why. I consider that a major red flag and a true reflection of how they treat and value the patient experience.
    Jan 29, 2026
    Our experience with Coastal Fertility Clinic in Mount Pleasant, South Carolina, began when we went to the wrong clinic for our initial consultation. When we tried to check in, we were told there was no record of our appointment, and we were heartbroken. We could not believe our bad luck. What we did not know then was that God makes no mistakes; we were simply in the right place at the right time. Seeing how upset I was and the disappointment on my husband's face, the receptionist asked us to wait while she checked whether a doctor could see us. We waited... She returned and said, "Dr. Schnorr will fit you in." Those words immediately lifted our sadness. Even if he could do nothing, we simply wanted an answer so that we could move forward with our lives. We still struggle to describe how we felt when we first met Dr. Schnorr. If you have had the opportunity to meet him, you will understand. The moment we left the building, we knew we were in the right place and that he was the doctor we had been seeking. At every appointment, we felt peaceful and relaxed and always looked forward to seeing him. Whatever the circumstances, he had a remarkable way of making us feel that everything would be all right—and it was. I am now eight and a half months pregnant with our first child. We look forward to meeting our sweet baby boy in a few weeks and to the medical team meeting him. Our only suggestion is to involve husbands more fully in the process. We came as a couple, but after the semen collection, most communication focused on me as the woman. My husband is quiet, and we understand that the priority was protecting my health and preparing for embryo transfer, but at times he felt excluded from the discussion. Aside from that, Dr. John Schnorr, Nurse Mary Torres, Nurse Paige Feist, and the entire Coastal Fertility Specialists team, you completely changed our lives! Thank you for the exceptional knowledge and expertise you bring to your work. You made our path to parenthood feel so easy. We do not know how you do it, but you do it exceptionally well. We arrived with almost no hope, but left with much more than hope. We received a miracle, and we sincerely thank you for your devotion to your work and your attentive care. The Wrights
    Jan 28, 2026
    We had an excellent experience, and Dr. Riesenberger is the best. My son was born healthy and is still thriving 18 months later.
    Feb 22, 2026
    Feb 21, 2026
    We visited Coastal Fertility about a year ago. I wanted to leave a negative review then but held back. Ironically, we later met someone with a similar experience, so I hope this helps others. As soon as we arrived, we were sent for numerous tests, all followed by bad news. They recommended IVF rather than IUI. Although my wife was young and had no family history of low egg count, they also advised egg freezing. I do not understand why this clinic chose such an aggressive approach when other doctors recommended less invasive treatment. I will never return or recommend this clinic.
    Feb 20, 2026
    We had a wonderful experience at Costal! We loved working with Dr. Schnorr and Mindy. They listened patiently to every question and eased all our concerns throughout the process. It was a beautiful experience in building our family.
    Feb 18, 2026
    Our experience with Dr. McLaughlin and the Coastal team truly changed our lives. IVF can feel overwhelming, but from the beginning we felt supported, informed, and genuinely cared for. Dr. McLaughlin and the team showed remarkable compassion, patience, and expertise throughout. Thanks to their dedication and attentive care, we welcomed our sweet baby boy on January 14 and will always be grateful. They helped make our dream of parenthood a reality. We highly recommend Coastal to anyone on a fertility journey.
    Feb 18, 2026
    Heartfelt thanks to Coastal Fertility and Dr. McLaughlin for helping our family realize its dream. My wife and I traveled across the United States for treatment and even lived in Mount Pleasant for a time, partly because we liked this clinic so much. We had heard terrible stories about some supposedly “best IVF clinics in the country” out West and were disappointed during their initial consultations. We had no hesitation choosing Coastal Fertility. From the beginning, the doctors and staff cared for us attentively and made every visit comfortable. Most importantly, they helped us overcome a long, difficult fertility journey and build the family we had dreamed of. Thank you, Coastal Fertility!
    Mar 5, 2026
    At Coastal Fertility, dreams truly can come true. The doctors and nurses are compassionate, helpful, and caring. Dr. Cook is highly skilled, and I am honored to be her patient.
    Feb 24, 2026
    I have nothing but praise for this clinic and its staff. From beginning to end, they were kind, professional, and highly knowledgeable.
    Mar 29, 2026
    After an unpleasant experience at another Florida practice, I was very nervous about beginning a new treatment process. Although this review is late, I was a patient of the now-retired Dr. Slowey in 2022. I was extremely pleased because the practice exceeded every expectation. Dr. Slowey was so warm that it felt as though we had met before. Our nurse, Laura, was always calm, patient, and available—even when she technically was not—and provided important information in a clear, understandable way. I sometimes felt worried or overwhelmed, but she always reassured us that everything would be all right. The day we met, Dr. Slowey gave me great hope. At the end of our first appointment, he stood and shook our hands, but held mine and said, “We will help you.” And they did. Every 60- to 90-minute drive, every call and email, and every medication was worth it. My Coast baby was born on October 3, 2023. This would not have been possible without Dr. Slowey's help, nurse Laura's guidance, the laughter and encouragement of nurse practitioners Keshala and Megan at the Savannah office, and every staff member who cared for me. Thank God from the bottom of my heart—and thank you. ❤️
    May 16, 2026
    Dr. McLaughlin and the nurses and staff at Coastal Fertility are amazing! I initially requested a full evaluation because I suspected polycystic ovary syndrome (PCOS). The team patiently answered all my questions, cared for me attentively, and helped me understand the diagnosis. Once I became pregnant, they did so much to ease my anxiety. They answered every question and scheduled me immediately whenever something felt wrong, helping me feel reassured throughout. I highly recommend them!
    May 16, 2026
    I highly recommend Coastal Fertility! I received intrauterine insemination (IUI) and in vitro fertilization (IVF) treatment here, and my baby is now due soon! The process was stressful and anxiety-inducing, but Dr. McLaughlin and Katrina did everything possible to make it easier—from the first introductions to the doctor, nurses, and financial team through every later conversation. They were always thoughtful and promptly helped whenever I had a question. Because I travel often for work, they always adjusted around my schedule so I would not miss a month. We are very grateful for the attentive care from Coastal Fertility.
    May 6, 2026
    I cannot recommend Coastal Fertility Specialists highly enough. Throughout my IVF journey, I primarily visited the Savannah branch for monitoring, and went to the Mt. Pleasant office for my retrievals, transfers, and other major milestones. I was very anxious and overwhelmed, but the entire medical team and staff were incredibly kind and supportive. They truly helped me feel at ease, making the whole IVF process much more comfortable than I ever expected. A special thank you to Dr. McLaughlin and Dr. Schnoor. They were both so thorough and patient, taking the time to explain every detail and truly listening to my concerns. Thanks to their expertise and care, I welcomed a beautiful baby girl this past March! Life is very busy now with a newborn, but I am so happy and grateful every day. If you are looking for a fertility clinic that genuinely cares, this is the place to go!
    Jan 28, 2025
    Neely is wonderful! She helped at every step, from routine checks to comfort during difficult times. We could not have done this without her! She is personable and was made for this work. I am grateful everything succeeded, but sad that we had to leave her.
    Nov 21, 2024
    Nov 7, 2024
    Our experience at Coastal Fertility was simply amazing. Neely Shepheard, Dr. Cook, and every other team member were compassionate and informative. They take time to listen to your questions and concerns and work toward the best possible result for every patient. Thank you to the team for giving us the most precious gift we could have asked for.
    Sep 26, 2024
    Excellent service. Wonderful staff. The entire process went smoothly.
    Sep 6, 2024
    They are an excellent laboratory 🥼—very professional, caring toward every patient, and responsible. Thank you for helping me through every laboratory procedure.
    Jun 11, 2025
    May 28, 2025
    My experience at CF was amazing, but Neely was the person who truly made it so smooth, easy, and stress-free! She answered every question I had and put me at ease. I genuinely felt that they had my best interests at heart. She is a wonderful person and an outstanding nurse! I would not recommend anyone else!
    Aug 1, 2025
    Dr. Neely, Dr. Peterson, and everyone else at CFS truly made our dream come true. From the moment we began treatment with them in August, they told us they would help us achieve our dream of becoming parents. They answered calls, scheduled appointments, welcomed us when we were nervous, and always made us feel comfortable. Today we graduated at nine weeks pregnant with our first child, grateful for the miracle they gave us. I would recommend them a thousand times. We plan to have a family the size of a football team, and they will continue helping us achieve that dream. May we plant a seed of love for the next person on this journey.
    Aug 18, 2025
    Wonderful doctors, nurses, and staff! They are encouraging, compassionate, sincere, and hopeful as they help you start or grow your family. Highly recommended!
    Nov 24, 2025
    The people here are nice. My OB-GYN could not determine why my periods were irregular while I kept gaining weight, so I was referred here. They performed blood tests, which showed abnormal thyroid function, but they still had me undergo expensive, invasive testing. The receptionist showed no concern for my feelings or anxiety and made me feel embarrassed when I did not understand the testing process. In short, ladies, make sure to discuss thyroid issues thoroughly with your doctor. I think thyroid problems are more common than we realize, yet we are steered toward expensive and invasive testing. It is terrible. We should be more cautious.
    Sep 17, 2025
    Oct 9, 2025
    The Coastal Fertility team is excellent—efficient, informative, and caring. Dr. McLaughlin always answered my questions patiently and even helped resolve minor issues. As a local patient in Myrtle Beach, I appreciate having such a well-organized clinic nearby. Neely and her team consistently provided prompt, high-quality care and communicated every detail clearly, even during faster-paced stages of treatment. Their help made me feel fully supported and confident.
    Oct 2, 2025
    Can I donate sperm?
    Nov 4, 2025
    Dr. Riestenberg has been incredibly thorough, caring, and supportive throughout every step of my journey—from my first successful transfer to a failed attempt and to now, another successful transfer. I also can’t say enough about the Myrtle Beach team. Neely, in particular, has made every visit over the past two years so much less stressful. She’s always welcoming, with a genuine smile that makes me look forward to each appointment. Her kindness, attentiveness, and willingness to accommodate all my needs have made this process so much easier. It truly feels like she’s become a good friend and I will miss seeing her so often.
    Jan 17, 2026
    My wife and I are very pleased with their services. Everything was well organized and thoroughly documented. All tests and samples were carefully checked several times to ensure accuracy. Every staff member was friendly and welcoming. Thank you! My wife especially thanks Neely and says you are amazing!
    Feb 7, 2026
    I want to thank Coastal Fertility Specialists and the entire staff for supporting me throughout my fertility journey. The past few months with everyone have been wonderful! Special thanks to Neely—you are amazing! You truly cared about me and always did your best to meet my needs.
    Feb 5, 2026
    My partner was admitted to this facility in September 2025, and we still have not received any information. It is now February 2026. After calling several times, he was told that nothing had been sent to his doctor and there was no record of any services. The insurance company has not received a bill—nothing. Somehow, no one can provide an answer or return a call. This lack of follow-up is worrying and frightening. I hope no one else has to experience this. I will keep calling until I get an answer. Extremely disappointing!
    Feb 18, 2026
    This office is extremely unprofessional. They quickly booked me and charged $75, but after I canceled within the refund window, everything slowed down. They said the refund would take two weeks; over a month later, I still have not received it. Worse, no one answers. Repeated calls to the front desk and finance went unanswered. This is frustrating and disrespectful. You never know someone’s finances. Withholding a refund while ignoring calls lacks respect and professionalism. I do not recommend this office.
    Feb 13, 2026
    Neely and Rhonda at MB Coastal Fertility are so kind!! They made this visit wonderful—thank you both so much :)
    Dec 25, 2024
    I went through two unsuccessful IUI cycles. I saw a doctor at the Savannah clinic only once for the initial consultation and never again. My nurse performed both IUIs, and no one followed up afterward. This is a very sensitive process physically and emotionally, and considering the money we wasted, even one phone call would have made a difference. The only positive thing I can say about this place is that the staff I interacted with were friendly and easy to work with. Whoever writes the responses to negative Google reviews could learn a thing or two.
    Jul 26, 2024
    I tried to schedule an appointment, but the receptionist who answered lacked empathy and was not particularly helpful. It did not make a positive first impression, especially when she abruptly hung up while I was still speaking.
    May 1, 2024
    The office is wonderful. Every staff member I encountered was kind and caring. Dr. Schnorr is outstanding.
    Apr 26, 2024
    The past seven months have been amazing! Choosing Coastal Fertility Specialists to help with my husband's infertility was a great decision. After working closely with their wonderful doctors and staff, we are excited to welcome our baby girl this fall! Many thanks to Dr. Schnorr and Dr. McLaughlin. Our NP, Keshala Newton, welcomed us with open arms and supported us throughout the entire IVF cycle. Front-desk receptionist Shelley always greeted us warmly with a smile. We will definitely stay in touch with everyone at the Savannah office because they feel like family. Thank you, thank you, thank you!!!
    Apr 6, 2024
    Their billing department clearly does not know what it is doing either. They kept mailing us bills for my husband's semen analysis after his doctor's referral, even though Tricare confirmed it covered the bill but had not received an invoice from the Savannah clinic.
    Feb 12, 2025
    I am very grateful I chose to begin my fertility journey with Coastal. Their expertise and dedication are truly outstanding. I especially thank the Savannah-area doctor and my nurse Amber, who consistently responded attentively to my questions. I wholeheartedly recommend their services!
    Aug 25, 2025
    Many thanks to Dr. Riestenberg, nurse Lauren R, and the other members of our care team throughout our journey. They were very knowledgeable and extremely supportive at every step.
    Sep 6, 2025
    Aug 29, 2025
    Mixing up embryos is not acceptable, nor is ruining the lives of prospective parents who want children. Overall, this is not a good place for IVF.
    Aug 29, 2025
    Everyone at the Savannah clinic was wonderful and very supportive throughout the process. They were kind and helpful, and I cannot speak highly enough of the satellite clinic. The doctors and laboratory at the Mount Pleasant clinic were very professional, and my treatment was highly successful. Overall, I had a very positive experience. I would recommend this clinic to anyone seeking fertility services.
    Aug 28, 2025
    Sep 23, 2025
    I had an excellent experience at Coastal Fertility Specialists and am very grateful to the entire team. Our IVF succeeded on the first attempt, and the process was very smooth and far less stressful than I expected. Special thanks to Dr. Schnorr and Dr. McLaughlin in Mt. Pleasant for their expertise, and to NP Keshala and Amber at the Savannah clinic, who were always kind, attentive, and thorough in their explanations. I also want to thank Shelley at the front desk, who warmly welcomed me every time, and all the staff who made me feel genuinely cared for, like family. I wholeheartedly recommend Coastal Fertility Specialists to anyone ready to begin this journey. You will receive the best possible care here.
    Nov 4, 2025
    Except for the woman at the front desk, the nurses we encountered were rude and awkward. The testing was basic and lacked depth, and the results took a long time.
    Oct 31, 2025
    First, we are expecting our first baby in May 2026, all thanks to Coastal Fertility Specialists. Thank you for helping make our dream come true! ♡ When we began care at Coastal Fertility, we did not know how often we would visit the Savannah clinic because our fertility journey began at the Lexington, South Carolina, location. I ultimately visited Savannah most often, and we loved the staff there. They were kind, knowledgeable, welcoming, flexible, and helpful! Please forgive any misspelled names. Receptionist Shelley was wonderful. She suggested submitting my visit records to insurance to see what they would cover, and they reimbursed most of my appointment costs. I will always be grateful for that advice because it made our fertility journey easier. Nurse Keshala was always gentle and thoughtful and promptly provided the monitoring information I needed. That gave me invaluable peace of mind. Thank you, thank you, thank you! And Myesha in the lab, thank you for always finding ways to distract me. I was having a difficult time, but you made it look effortless! Every woman I met at the Savannah office was wonderful. If we need help building our family in the future, we will definitely return. Thank you again, CFS! ♡
    Dec 18, 2025
    After years of infertility, CFS helped us welcome our miracle baby. We are very grateful to all the staff at the Savannah clinic and to Dr. Cook for their attentive care, guidance, and support!
    Dec 11, 2025
    Dec 5, 2025
    Dec 5, 2025
    We have been patients here for several years and love this clinic. They are like family! My team always encouraged us and supported us when we needed it most. Graduating from the clinic while pregnant with our miracle baby was a dream come true. We are truly grateful to this team. We love you ❤️
    Jan 6, 2026
    I initially visited another fertility clinic in Savannah, but even after countless calls, they could not schedule a follow-up. I contacted Coastal Fertility, and they arranged for me to visit their Mount Pleasant office the following week. I went there twice, first for the initial consultation and then for a procedure. All subsequent follow-ups were in Savannah. I received excellent care there, and all test results came back quickly. The Savannah nurses were kind and made me feel comfortable. Their fees were reasonable, and my insurance covered a large portion. After an unsuccessful IUI at the other clinic, I became pregnant on my first attempt with them. I highly recommend them! I am ready for a second baby and will return soon.
    Jan 28, 2026
    We had a wonderful experience, and Dr. Riesenberg is the best. My son was born healthy and continues to thrive at 18 months.
    Feb 20, 2026
    I cannot say enough good things about Coastal Fertility. From my first phone inquiry to my graduation scan, everything was wonderful. Most of my treatment took place at the Savannah office, from seeing Shelly's bright smile at the front desk, to asking Ashley countless questions, to Myisha showing me my baby. The entire process was beautiful. Dr. Cook was also outstanding, always making sure I understood how treatment was progressing, answering all my questions, and thoughtfully accommodating our needs. I was very anxious throughout, but every conversation with the staff left me much more reassured. I knew they felt like family, and when the embryo transfer succeeded, hearing how excited they were for our family showed me that they viewed us as family too. I would recommend Coastal Fertility without hesitation to any family facing fertility issues. My only advice to families in Savannah is that you will need to make several trips to South Carolina. It is absolutely worth it, but be prepared. Many parts of the process can be handled at the Savannah office. Otherwise, let Coastal help make your dream come true, just as they did for me. Thank you, Dr. Cook and Ashley—I owe everything to you.
    Feb 4, 2026
    We are now able to hold our baby, all thanks to Coastal Fertility Specialists. I am deeply grateful to our care team, Dr. Cook, Keshala, and Megan. I attended the Savannah clinic, where the receptionist and phlebotomist always welcomed me warmly. I had previously seen another reproductive endocrinologist in Savannah, but my experience at Coastal was far better than with that doctor and clinic in every respect. I have recommended Coastal to several people. I was also very concerned after the embryo mix-up became public. I shared my concerns with Megan, the nurse I often saw at the Savannah clinic. Dr. Cook called me within hours and explained in detail the additional procedures and verification measures the clinic had implemented to prevent a similar incident. I felt very reassured after speaking with her.
    Apr 13, 2026
    I hesitated to write this review because my husband and I are very private, but I felt that remaining silent would prevent me from helping others. Several months ago, I visited the Savannah clinic for an initial consultation. My husband and I only wanted help with insemination. We are both healthy adults, although somewhat overweight. The physician assistant/doctor—I cannot remember the name—wanted to discuss only weight loss and said that because I was in my early forties, I might need donor eggs by the time I reached the weight they considered appropriate. I have never felt so hurt or humiliated. They never discussed insemination at all. If you are overweight, do not visit this clinic. Why would they think that being overweight alone makes someone unfit to be a parent? How dare they say that!
    Apr 8, 2026
    May 5, 2026
    I have been meaning to write a review, and now that I am almost three weeks postpartum, I finally can. The instructions were clear, the goals were well defined, and every question I asked, no matter how silly, was answered patiently. The staff were wonderful and very friendly, and I especially liked the women at the front desk. Thank you, Coastal Fertility! This was the longest and hardest journey of my life, but thanks to you, I now have a wonderful baby boy. Special thanks to Nurse Amber, who was very patient with me. I hope I have the opportunity to return for a second attempt in the future.
    Jun 4, 2026
    令人费解的是，病人明明接受了检查，却往往很难拿到结果。付费服务的结果不应该如此难以获取。
    Nov 16, 2024
    A clean office and transparent pricing for outside monitoring services. However, I spent six months trying to obtain a refund for an overpayment. It was only $25, but they stopped responding. If you are a customer, I recommend avoiding advance payment whenever possible because any refund owed to you may not be returned. I am simply glad they did not owe me more. I will update my rating if they respond to my repeated follow-ups or I receive the check. Edit: Although the employee with whom I exchanged emails about this check never responded again, I called the number in the reply to this review. I do not know what happened or why the original attempt failed, but the employee who answered reissued the check. I have updated the rating to five stars despite the refund issue because they provide outside monitoring. Thank you.
    Nov 12, 2024
    Words cannot describe how Dr. Risterberg and Nurse Reese changed our lives. Because of them, we have a beautiful baby girl and feel incredibly blessed. Everyone at Coastal Fertility Specialists is wonderful, helpful, and compassionate. I have recommended and will continue to recommend them to anyone with fertility problems.
    Nov 11, 2024
    Dr. Risterberg and Nurse Alex were the best team I could have asked for to help bring our second angel into the world. The care and compassion at the Nexton office are exceptional! My first and second IVF cycles at the Mount Pleasant office felt very robotic, almost like an assembly line. My previous doctor did not seem to notice or care that we had already experienced a failed transfer when giving exactly the same speech before our second transfer. I felt extremely discouraged and like just a number. Dr. R, Alex, and the entire Nexton front-desk team restored my confidence in the practice and made me feel more welcome and special during my third transfer. I recommend them to everyone I know who is beginning IVF!
    Oct 25, 2024
    I love this facility and its staff! My husband and I tried to conceive without success and decided to see a fertility specialist to determine what was happening. Dr. Peterson and Nurse Alex are truly a dream team. They eased all my anxiety while providing excellent, attentive care. Alex promptly answered my countless emails, and Dr. Peterson never made me feel afraid or anxious. I am officially four months pregnant with my baby boy, and I cannot thank them enough! I look forward to using their services again. If you are concerned about needing treatment and looking for the right place, visit Coastal Fertility! The building is modern, every staff member is wonderful, and they are deeply caring. My only complaint is that I cannot deliver my baby there 🤣, which shows how much I love them!
    Aug 29, 2024
    My husband and I cannot praise the service and care we received at Coastal Fertility enough! We recommend this practice to anyone experiencing infertility. We now have a beautiful baby girl!
    Feb 15, 2025
    They are so kind and efficient! I definitely recommend them to anyone on an infertility journey!
    Jun 12, 2025
    Coastal Fertility gave me two wonderful sons, Shelton (3) and Theodore (1), and the baby girl I am now carrying, due in November. Dr. McLaughlin is amazing. She is very gentle and fully present during appointments and conversations. Alex always kept me updated. Everyone throughout the clinic, including ultrasound and laboratory staff, was always smiling and very friendly. I cannot remember her name, but one staff member performed my ultrasound and laboratory work at the Nexton location almost every time. She was always gentle and soft-spoken and made me feel valued. That meant so much to me, especially when they see the same things repeatedly. I am so grateful to you for giving me my perfect family. We cannot wait to meet you as a family of five.
    May 20, 2025
    I am very pleased with the staff here! Everyone in the office is extremely helpful and friendly. I am honored to rely on this company to help me build my family!
    May 19, 2025
    Dr. Riestenberg was very friendly and professional. The entire staff was welcoming and made you feel like the only patient there. A 10 out of 10 first experience.
    May 17, 2025
    After struggling to conceive on our own, my husband and I decided to visit Coastal Fertility Specialists, and I am so glad we did. Navigating infertility can be frightening, but Dr. Peterson and our nurse Alex were compassionate and provided attentive care. They answered all our questions and explained every step of the process in detail. I felt that every staff member went above and beyond to help us achieve our goal of having a child. After two rounds of IVF, we finally conceived, and I gave birth to a healthy baby boy two months ago. I would recommend this clinic without hesitation to anyone struggling with infertility!
    May 15, 2025
    Coastal Fertility is one of the best clinics we have visited! We absolutely love them, and they treated us like family! Highly recommended to anyone needing fertility assistance. Hooray for babies!
    Aug 6, 2025
    After struggling with secondary infertility, I decided to contact Coastal. Dr. Reistenberg and our nurse Lauren were wonderful. Our first IVF cycle produced no viable embryos, so Dr. R changed my protocol, and the second cycle was a complete turnaround. We ultimately obtained 5 blastocysts, compared with 0 the first time. Dr. Reistenberg is very compassionate and advises you as she would a friend or sister. Lauren patiently answered every question, listened carefully, and always responded promptly to emails. I had two egg retrievals at the Mt. Pleasant clinic, and the staff seemed somewhat mechanical both times, but I work in surgery and understand. It was not a major issue. I am now 14 weeks pregnant with our rainbow baby. I am incredibly grateful to Coastal Fertility Specialists for helping complete our little family. I will always be grateful from the bottom of my heart. You are the best!
    Sep 30, 2025
    Dr. Riestenberg and Lauren are amazing! Everyone in the building is wonderful! We are so grateful to Coastal!
    Oct 31, 2025
    First, I want to say that we are expecting our first baby in May 2026, all thanks to Coastal Fertility Specialists. Thank you for helping make our dream come true! ♡ We visited the Summerville office only once for the ultrasound confirming our pregnancy. We heard our baby’s heartbeat for the first time and saw our little one resting comfortably in the uterus. It was so special. Everyone we met at the Summerville office that day was very kind and helpful. Special thanks to Dr. Peterson, who reassured me that everything looked good and patiently answered all my questions. We were very happy with our care at CFS and would choose CFS again if we need help building our family in the future. Thank you again, CFS! ♡
    Jan 30, 2026
    I cannot say enough good things about this clinic and Dr. Reistenberg and her team! She truly understood our situation, supported us at every step, and answered all our questions and concerns. Most importantly, you can genuinely tell that everyone here loves their work and sincerely wants to help couples build families. I would 100% recommend them to anyone needing fertility care.
    Jan 29, 2026
    My husband and I are expecting our first baby, and this has been an amazing experience with so many wonderful people. Dr. Reistenberg was a true blessing to us. She patiently guided us through every step, even when I was nervous. She was warm and approachable and answered all our questions, which I greatly appreciated. Nurse Mindy also helped us tremendously. She even called and responded to emails on weekends. She put us completely at ease. I highly recommend Coastal Fertility! You are the best!! We look forward to seeing you soon with our little one. :)
    Jan 24, 2026
    I do not want other patients to be misled. A clinic having credentials does not mean it is always right—advocate for yourself. Coastal Fertility's claim that delaying conception or stopping treatment was ‘to avoid harming me’ is not supported by current reproductive endocrinology. Once ovulatory cycles resume, fertility evaluation and treatment can safely begin, even during breastfeeding. - McNeilly, Human Reproduction Update, 2001 - American Society for Reproductive Medicine (ASRM) Practice Committee - American College of Obstetricians and Gynecologists (ACOG) Committee Opinion Bioidentical progesterone supplementation is safe during breastfeeding, transfers into breast milk only minimally, and has no known harm to the infant or lactation. - Di Renzo et al., American Journal of Obstetrics and Gynecology, 2005 - Wren et al., Fertility and Sterility, 2012 - LactMed database; Hale & Rowe, Medications and Mothers' Milk NaProTechnology and restorative reproductive medicine emphasize cycle-based hormone monitoring, early post-ovulation progesterone supplementation, and individualized dosing for luteal phase defects and recurrent miscarriage. —Hilgers, NaProTechnology: A Clinician's Guide, 2015 Making patients wait several months or even a full year postpartum, or denying treatment based on policy rather than physiology, exposes them to unnecessary risk rather than ‘protecting’ them. More facts, fewer ‘feelings’ Timing of policy disclosure: If a clinic requires patients to wait until one year postpartum or until they stop breastfeeding before receiving progesterone support, this should be disclosed at the first visit. Be sure to bring a support person to your initial consultation so there can be no later dispute about what was or was not disclosed. Record the visit if possible. South Carolina is a one-party consent state. Waiting until one or two treatment cycles later to tell a patient is a serious omission. It forces patients into limbo for months, delays care, and exposes them to unnecessary risk. This delay is not trivial; it has real clinical consequences. In short, this is withholding or omitting material information, which is ethically problematic because it affects a patient's ability to make timely, informed treatment decisions. Inconsistent enforcement: A friend of mine received progesterone support at the same clinic six years ago, although at a different location, raising the question of whether this is truly clinic policy or an individual physician's preference. If I had to guess, it is the latter. Inconsistent enforcement suggests arbitrariness, undermines trust, and prevents patients from making informed decisions.
    Jan 23, 2026
    I am writing this review to formally document my experience at Coastal Fertility Specialists (Nexton), specifically the denial of treatment that I believe lacked medical justification and conflicted with current evidence-based reproductive medicine. My expectations for care are informed by NaProTechnology, a science-based, physician-directed approach to fertility treatment that emphasizes identifying and treating underlying causes through detailed cycle monitoring, hormonal assessment, and targeted bioidentical hormone support. Although there are no locally certified NaPro physicians, its medical standards have been peer reviewed and are widely recognized. From my first visit, I encountered resistance to individualized evaluation. The clinic refused to review my laboratory results from the previous five years, when I was neither postpartum nor breastfeeding, even though this is standard practice in reproductive care for establishing baseline hormone function and diagnosing luteal phase defects. My concerns about painful periods since adolescence were dismissed without further investigation. My current physician, who supports restorative reproductive principles, has arranged an evaluation for endometriosis. Endometriosis is known to affect progesterone production, implantation, and fertility outcomes. Coastal Fertility refused to pursue or consider this diagnostic path. The clinic tested my serum iron level but did not test ferritin. Ferritin is the appropriate measure of iron stores and has significant clinical relevance to fertility, implantation, and menstrual health. Ferritin deficiency can occur even when iron levels appear normal. My subclinical polycystic ovary syndrome and subclinical hypothyroidism did not receive a comprehensive endocrine evaluation, and I was told the cause of my progesterone deficiency could not be determined. This conflicts with restorative reproductive medicine, which emphasizes identifying and treating luteal phase dysfunction rather than dismissing it as unexplained. I was also denied ongoing progesterone monitoring, despite progesterone being essential for implantation and early pregnancy support. While using 600 mg of vaginal progesterone, my Peak+3/4 level was only 7.9 ng/mL, well below the generally accepted minimum threshold associated with successful implantation and early pregnancy support, approximately 10 ng/mL. This strongly suggested an absorption issue, but it was not addressed. The physician strongly urged me to stop breastfeeding to continue treatment. I was later told that clinic policy supposedly denies fertility treatment to patients who are breastfeeding and less than one year postpartum. This policy was not disclosed at my initial visit and is inconsistent with current evidence. Fertility can return within months after delivery. In my case, my menstrual cycles typically return at 6 weeks postpartum, indicating early recovery of endocrine function. Restorative fertility approaches, including NaProTechnology, support evaluation and treatment once regular menstrual cycles resume, including for breastfeeding women. The physician also questioned the use of bioidentical progesterone during breastfeeding, even at therapeutic doses. However, evidence shows that very little bioidentical progesterone enters breast milk and that no harm to infants or milk production has been identified. It is routinely used in postpartum restorative fertility treatment. This review is intended to show that patients with hormone deficiencies, painful periods, recurrent miscarriage, or postpartum fertility concerns may encounter rigid protocols instead of individualized, evidence-based care. Patients deserve comprehensive evaluation, appropriate laboratory testing, and treatment that reflects current reproductive science, not blanket policies or selective application of research. I hope this feedback encourages greater transparency and a more comprehensive approach to care in the future.
    Feb 18, 2026
    We are incredibly grateful to Dr. Peterson and the Coastal Fertility team for supporting us through the difficult IVF journey. Dr. Peterson consistently went above and beyond to ensure we felt comfortable, heard, and valued throughout the process. Last December, we gratefully welcomed our beautiful baby boy!
    Mar 26, 2026
    Working with Dr. Ristenberg and Lauren throughout treatment was an excellent experience. They responded quickly and answered every question. They were warm and attentive to every detail of my care, making me feel like their only patient. The entire clinic staff were friendly and welcoming.
    May 29, 2026
    I highly recommend Dr. Riestenberg at Coastal Fertility Specialist. She is compassionate, knowledgeable, honest, and thoughtful. Throughout our fertility journey, she felt like family and genuinely cared about us. You can feel her love and passion for her work. Most importantly, we never felt pressured or pushed. She consistently guided us toward the right choices, always presenting multiple options to help us make the best decision while respecting our preferences.
    May 15, 2026
    I struggled with infertility for a long time. After being referred to Coastal for a hysterosalpingogram (HSG) to check for blocked fallopian tubes, I felt at ease as soon as I met Dr. Riestenberg. I knew I had stage IV endometriosis, so we decided to retrieve eggs first, then perform excision surgery (including opening the blocked tubes), followed by a frozen embryo transfer (FET). Thankfully, our first attempt succeeded, and we now feel incredibly fortunate as we await our miracle baby! Dr. Riestenberg made me feel relaxed and never judged or dismissed. She patiently listened to my questions and concerns throughout the process. The nurses were also wonderful, and I am truly grateful to them! My only caution is that even if your fertility insurance provides “100% coverage,” many items may not be covered. I sometimes received unexpected bills, so I recommend reviewing your plan and cost estimate beforehand.
    Jun 14, 2026
    我们永远感激Coastal Fertility，是他们帮助我们实现了成为父母的梦想！我们的小天使将于2027年1月降生💙。Riestenberg医生、Lauren护士、Dee和Katelyn简直就是人间天使，我们无比爱这个优秀的团队！在我们这段艰难的求子之路上，每一次就诊都充满了关怀和体贴。他们从不催促我们，我们提出的任何问题或担忧都得到了耐心细致的解答。当我们终于听到期盼已久的消息时，他们的团队像家人一样与我们分享了喜悦和激动。我们无比感激，并期待着将我们的儿子介绍给这个成就了这一切的伟大团队的那一天。衷心感谢！
    Jun 1, 2026
    42岁半怀孕了，怀的是个女宝宝！💕如果可以给Coastal Fertility打100颗星，我绝对会毫不犹豫地这么做。从第一次预约到产检，整个过程都非常棒。我真的无法用语言表达我对Riestenberg医生和Coastal Fertility团队的感激之情。 最让我印象深刻的是，这里的一切都让我感到宾至如归。我之前也怀孕过，去过一些诊所，感觉自己只是个号码，匆匆忙忙地进去就走。Coastal Fertility完全不同。我的每一个问题都得到了解答，每一个疑虑都得到了解决，我始终感到自己被充分告知病情，得到了支持，并且真正感受到了被关心。 Riestenberg医生太棒了。Dee总能让人心情愉悦，Maggie总是确保我离开时感到安心和了解情况，前台的接待也热情周到。整个团队让原本可能充满压力的求子之路变得舒适而安心。 如果你正在考虑生育治疗，我强烈推荐Coastal Fertility。这段旅程充满情感，令人兴奋，也改变了我的人生，我无比庆幸当初信任了这个团队。 感谢你们帮助我再次成为母亲的梦想成真。

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