Dr. Candice O'Hern Perfetto, United States
     
4.7
Consultations 30
Reproductive Medicine
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Doctor Introduction

Dr. Candice O'Hern Perfetto, United States


Candice B. O'Hern, M.D., formerly Candice B. O'Hern Perfetto, M.D., is board certified in obstetrics and gynecology (OB/GYN) and reproductive endocrinology and infertility (REI). Dr. Perfetto earned her medical degree from Georgetown University School of Medicine in Washington, D.C., then completed her OB/GYN residency at George Washington University (GWU) Medical Center. There, she received the Resident Award and served as Administrative Chief Resident in OB/GYN. During residency, she developed a strong interest in REI because it combines medicine, surgery, and meaningful patient relationships.

Dr. O'Hern completed her REI fellowship at Stanford University Medical Center. At Stanford, she participated in resident education as a clinical instructor in OB/GYN and was recognized as an Ernest and Amelia Gallo Postdoctoral Fellow for her research on recurrent pregnancy loss and embryo implantation.

Dr. O'Hern belongs to professional organizations including the American Society for Reproductive Medicine (ASRM), American College of Obstetricians and Gynecologists (ACOG), and Texas Medical Association. She has published abstracts and papers on recurrent pregnancy loss, improving infertility treatment outcomes, and fertility preservation. H Texas and Houstonia magazines named her a “Top Doctor” in REI.

In her free time, Dr. O'Hern enjoys spending time with her daughters, outdoor activities, and exercise.


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Location and Hours
1015 W. Medical Center Blvd STE 2100, Webster, TX 77598, United States
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  • Monday

    07: 30 - 16: 00

  • Tuesday

    07: 30 - 16: 00

  • Wednesday

    07: 30 - 16: 00

  • Thursday

    07: 30 - 16: 00

  • Friday

    07: 30 - 16: 00

  • Saturday

    Closed

  • Sunday

    Closed

    • Closed Now
    Affiliated Clinics
    Shady Grove Fertility in Clear Lake, TX, United States
         
    • Reproductive Medicine
    Hours: 07: 30 - 16: 00
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    4.3

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    Shady Grove Fertility in Houston - Texas Medical Center, United States
         
    • Reproductive Medicine
    Hours: 07: 30 - 16: 00
    No patient reviews yet. View More
    4.2

    Free Consultation
    Featured Reviews
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    Jul 7, 2025
    My wife and I came to Shady Grove Fertility on my sister's recommendation. We were very satisfied with the service, communication, and friendly staff and doctors. Fortunately, my wife became pregnant without needing fertility treatment. However, if we had needed to continue, Shady Grove would unquestionably have been our first choice. Dr. Crochet was welcoming and understanding and spoke honestly about our chances of conceiving naturally. Thank you, Dr. Crochet and team, for making our brief time at your practice so positive. Doug V.
    Jul 2, 2025
    Everyone at SGF Webster is kind, attentive, and compassionate! The nurses are wonderful, and Bo, the sonographer, is excellent! Dr. O'Hern was our doctor. We will miss her! I wish she could be our obstetrician throughout the pregnancy. Without their help, we would not have our miracle baby boy, due in early January 2026.
    Jun 25, 2025
    May 21, 2025
    Thanks to Dr. Crochet, my husband and I welcomed beautiful twin girls on our first pregnancy. My struggle with infertility and IVF was long, and I am grateful that Dr. Crochet never gave up on me. He has an excellent bedside manner and always made me feel at ease. Kelcie and Brooke are wonderful nurses who always responded promptly and provided genuine care. Gina is my favorite phlebotomist; she always succeeds on the first attempt. She is consistently cheerful and develops a personal connection with patients. Bo, the sonographer, is wonderful—always friendly, quick, and knowledgeable during ultrasounds. Erica in the financial department is excellent and always responds to my questions as quickly as possible. The women at the front desk are also friendly and greet me warmly every time I visit. I cannot wait to return to Shady Grove in the future to continue growing my family.
    Apr 29, 2025
    Nov 1, 2025
    I have sought infertility treatment since 2017. I transferred to SGF and Dr. Crochet in 2023 and have never regretted it; my previous experience at HFI was terrible. The staff here are always friendly and supportive, especially Brianna at the front desk. Dr. Crochet is also wonderful.
    Aug 8, 2025
    Dr. Schnell is an outstanding physician. She is professional, kind, and consistently attentive. Every interaction leaves me feeling reassured, heard, and well cared for. She explains things clearly, listens with genuine concern, and makes each visit calm and reassuring. Our patient coordinator, Victoria Eason, is equally wonderful. She is welcoming and organized, and her kindness and professionalism make the process smooth and pleasant. I always feel at ease speaking with her. Together, Dr. Schnell, Victoria Eason, Yolanda, Neily, and Brianna create a comfortable, trustworthy environment. Their care for patients makes me feel valued and grateful. Thank you!
    Aug 8, 2025
    I tried several times to contact the office to reschedule, but no one answered. They finally called and told me to come in anytime before 2:30 p.m. for testing. When I arrived at 2:00 p.m., they said, ‘Oh, sorry, we cannot perform the test after 1:00 p.m.’ Very unprofessional.
    Aug 5, 2025
    Jeanie and Mandi are amazing!!
    Jul 27, 2025
    Jeanine and Jayla performed my HSG, and it went wonderfully! It was completely painless and quick! (Ibuprofen, Tylenol, and Valium were needed.)
    Jul 24, 2025
    Brianna and Alexis are absolutely the best! Thank you both for such a wonderful experience!
    Oct 10, 2025
    Unfortunately, my experience at this clinic was very disappointing. It felt more focused on selling services and collecting fees than providing genuine care or medical guidance. I left feeling rushed, disregarded, and pressured into treatments that seemed unnecessary. It is frustrating to expect support and compassion but feel that the relationship with the doctor is purely transactional. I will not return and encourage others to ask careful questions before agreeing to any treatment.
    Sep 19, 2025
    Do not come here! This place only wants to make money and then push IVF. They want to sell services rather than solve your problem.
    Sep 18, 2025
    Do not visit this clinic. They will ultimately charge you $10,000 for fertility testing, then pressure you into $30,000 IVF. Dr. Krosh only wants to make money from you. This place is terrible. They seem to care only about money. You would expect a fertility clinic to be warm and welcoming, especially after fertility struggles, but that is not the case here. First, their pricing is completely opaque. Second, the fees are outrageous: a 10-minute conversation with the ‘doctor’ costs $200–$300. They also offer only virtual appointments, which is lazy. Finally, they push only $30,000 IVF, their main source of profit. I warn everyone against this clinic. The staff are extremely unfriendly. If you miss their call, they scold you like a child; if they miss yours, they do not care. We tried to schedule an IUI. Everything was arranged until a last-minute surprise. They delayed us for three months, repeatedly saying everything was ready, then announcing on the day that something else was required. No one here cares about you. You are only a dollar sign.
    Sep 18, 2025
    I cannot praise Shady Grove Clear Lake and Beaumont enough. Although going through IVF alone was difficult, this team made my journey memorable in the best way. Dr. Schnell and Dr. Bruno are the best and helped me fulfill my dream of motherhood. The clinic staff and nurses were also extremely kind and supported me throughout. I am deeply grateful for this team and my son. 🩵
    Sep 13, 2025
    Excellent fertility clinic! I recently had a procedure here and was impressed by the standard of care. Everyone, from the front desk staff to the doctors, was kind, professional, and highly supportive throughout. Cindy, the surgery scheduler, was especially helpful and made everything smooth and stress-free. I highly recommend this clinic.
    Oct 31, 2025
    Dr. Crochet and the entire staff here are wonderful. They are very kind and keep you updated throughout treatment. I highly recommend them, whether you need fertility assistance or other care.
    Oct 31, 2025
    I had an excellent experience at SGF. My doctor, Dr. Bruno-Gaston, is highly skilled and genuinely cares about her patients. Her main goal was to ensure that my partner and I had a healthy, happy baby. The Clear Lake staff, including Brianna and Alexis, were very welcoming and friendly! I am extremely satisfied with the treatment I received here!
    Oct 30, 2025
    Brianna and Alexis at the front desk are amazing! They were very helpful and answered all my questions!
    Nov 29, 2025
    Nov 21, 2025
    My husband and I have invested $30,000 in IVF here, but ongoing communication and patient-care problems now make me question that decision. Communication: I explicitly asked the clinic to direct every phone call to my husband rather than me, yet they repeatedly called me. When I reminded the nurse, she only replied, ‘He can call us,’ making me feel my needs were ignored. Reliability: I am scheduled to start self-injections in two days, but the injection kit has not arrived. Yesterday, my husband called 15 minutes before closing and no one answered. This happens repeatedly. Unheard concerns: At a recent ultrasound and blood draw, no one gave me an opportunity to ask questions. I left feeling completely dismissed. Not every staff member is at fault, but some are unfriendly and have made this stressful treatment feel uncomfortable and unsupported. These communication failures seriously threaten the timing and success of our IVF cycle.
    Dec 25, 2025
    This clinic is wonderful! The staff are very kind, professional, and knowledgeable. I appreciate their service.
    Dec 20, 2025
    Dr. Janet Bruno changed my husband's and my lives. With her help, I welcomed my first child. Before meeting her, I had seen another doctor for four years, but she helped us achieve our dream in only six months. She did an outstanding job, and I later conceived naturally. Dr. Bruno is amazing! She is highly skilled, kind, thoroughly professional, and an exceptional person. Thank you, Dr. Bruno!
    Dec 19, 2025
    It was a pleasure working with Victoria Eason! She was proactive, answered all my questions promptly, and returned my calls quickly. Overall, it was an excellent experience. Thank you for everything!
    Dec 10, 2025
    I cannot praise Shady Grove enough. We love our physician, Dr. Schnell, and her clinical team, Alex and Maria. Alex was extremely helpful during the hardest moments. She was patient, thorough, and gave us time to ask every question. Brianna and Alexis at the front desk are also wonderful. When you urgently need to reach someone, they always make it happen. They answer calls promptly and are consistently warm and friendly. Aurora, the phlebotomist, is also exceptional, careful, and very kind. Shady Grove truly has the best team!
    Dec 10, 2025
    Preoperative preparation: Amber Anesthesia: Blaine Medical assistant: Nicole We were all wonderful! We had an amazing experience! Thank you for everything.
    Jan 9, 2026
    Even one star is too generous. If you want to have a child, do not come here. On my first visit, a nurse came out, pointed at me, and asked, “What’s your name? Yes, you, come here.” At that moment, I knew choosing Shady Grove was a mistake. Communication was terrible: one person said one thing and the doctor said another. Several times I waited without hearing from anyone and eventually had to complain to a supervisor. The supervisor said the doctor would call me the next morning, but no one relayed the message to him, and he was waiting for me to join a telehealth visit. I was still charged for that visit, even though the purpose of the call was for the doctor to apologize and explain. Another time, after an ultrasound, they said I needed surgery but no one called to schedule it. When I called, they said there was nothing in my chart, which was why no one had contacted me. I did need surgery; their communication had simply failed. After moving to a new clinic and receiving my records, I found that their patient coordinator had documented our phone conversation. She claimed that although she had explained certain things to me, I was indirectly expressing dissatisfaction. She did not document the many calls, voicemails, and portal messages I sent before waiting weeks for a response. The patient coordinator’s name was Cynthia or Cindy; I heard both names on two occasions. I never write reviews, especially about clinics, but I could not let couples trying as hard as we were to have a child remain unaware of what happens there. My friend also went there and had a terrible experience; they told her there was nothing they could do. Now both of us are at another clinic that can help us.
    Jan 6, 2026
    Jeanine and Mandi were exceptional during my HSG exam. I arrived extremely anxious, but they immediately put me at ease through their calm, professional, and compassionate approach. They explained what to expect, worked efficiently, and were attentive throughout the process. The exam itself was very quick, and any discomfort resolved within seconds. Their reassurance and competence made a stressful experience far more manageable. I am very grateful for the care they provided and would highly recommend them.
    Jan 6, 2026
    My husband and I had fertility testing to explore options for trying to conceive because we had been trying for some time. At our consultation, although it was our first time meeting Dr. Crockett, we did not feel that we received her full attention. I had blood tests the next day, and the doctor said someone from the clinic would call with the results and schedule a follow-up. However, we did not receive the results until a week and a half later, three days after the testing. Dr. Crockett told us that IVF was our only option. When we said we wanted to try intrauterine insemination (IUI) first, communication began to decline. We were then told, “You need to call to schedule a follow-up; we will not contact you with your results,” which directly contradicted what the doctor said during our initial consultation. To prepare for IUI, I needed additional tests. They were scheduled, but again no one contacted me afterward, and I had to call to ask when the follow-up would be scheduled, even though they had already had my results for five days. Every follow-up was scheduled as a consultation and incurred a fee, which they did not seem concerned about even though the charges accumulated quickly. Fortunately, our insurance covered these “consultations.” I do not recommend this practice to anyone who needs attention and compassion while trying to conceive. They treat people as sources of revenue and as numbers. No one seeking fertility care should be treated this way.
    Feb 24, 2026
    The Shady Grove clinic in Clear Lake has the best team! Researcher Cara is outstanding and always provides timely help. I am extremely grateful to this clinic!
    Mar 20, 2026
    I would like to express my gratitude for the attentive care I received during my recent visit. My nurse, Kaylea, went above and beyond to make the experience wonderful. From the beginning, she was kind, attentive, and genuinely compassionate. She kept me comfortable and fully informed throughout the process, making an otherwise stressful healthcare experience much easier. I am very grateful for her help and highly recommend this hospital because it has excellent healthcare professionals like her.
    Mar 12, 2026
    I am deeply grateful to Dr. Schnell and her exceptional fertility team. Their professionalism, expertise, and compassionate care had a profound positive impact on my experience. I sincerely appreciate their dedication and support throughout the process.
    Feb 21, 2026
    Victoria was amazing!! Highly recommend this fertility clinic, 10/10!
    Apr 2, 2026
    My IVF nurse, Alex, made a wonderful impression on me. Her professionalism stood out from the beginning. She was not only knowledgeable but also deeply caring and supportive throughout the process. Every call from her was reassuring and positive, making each step feel less stressful. She patiently explained everything, answered every question, and always made sure I felt comfortable and confident. Alex has a special way of making you feel cared for and understood, which is essential during a long IVF journey. I am so grateful she was with me throughout. She truly is the best! Happy graduation 🎓🎉 I am so excited to be on my way to pregnancy!
    Apr 2, 2026
    Victoria at the Clear Lake location is amazing! She was extremely helpful and always responded promptly to my questions, making the entire experience easy and pleasant. I am very happy with my experience at Shady Grove.
    Apr 1, 2026
    I am writing this while holding the baby I once thought I would never have. Dr. Crockett was wonderful to my husband and me! I truly believe we would not have our daughter without him. At every appointment before conception, he listened to our concerns and thoroughly investigated our recurrent miscarriages. During early pregnancy, Dr. Crockett and nurse Jenny were kind and patiently addressed all my questions. We are very grateful for the close monitoring during those early weeks. Bo, the ultrasound technician, was also thorough and kind. I am so glad my OB-GYN referred me to this clinic!
    Apr 1, 2026
    Thank you to Kylia and the SGF Clear Lake team for taking such good care of patients.
    May 12, 2026
    Nicole and Melody were wonderful on the day I graduated from the clinic. They took exceptional care of me and made what could have been an overwhelming day feel calm and comfortable. I had many emotions and felt anxious because I knew this was such a meaningful life milestone. Their kindness, reassurance, and professionalism put me completely at ease, and I am deeply grateful. I sincerely thank them for their care and support at such a special moment in my life.
    Apr 28, 2026
    I do not recommend this place. It lives up to its reputation and is very unreliable. My experience here was terrible, and I completely agree with all the one-star reviews. If I could, I would give a negative rating. Fortunately, I made the right decision at the time, or I would have deeply regretted it.
    May 13, 2026
    Shady Grove是一个非常特别的地方。每个人都全身心投入到使命中，每个人都让你感觉自己是那里唯一的病人。Bruno Gaston医生非常出色，她和蔼可亲、体贴周到，而且她做的每一个决定都经过深思熟虑。Lauren和Morgan动作麻利、效率高、讲解清晰，而且非常友善。在我取卵的两次手术中，Amber都在房间里，一直握着我的手直到我睡着。我的术后护士也很棒，她还是Clear Lake分院的经理。这个地方真的很特别。他们都专注于使命。他们会与你一同庆祝，也会感同身受你的痛苦。我的旅程还在继续，但我相信无论结果如何，一切都是值得的。
    Jun 26, 2026
    我对SGF只有赞美之词。我非常感谢那里的每一个人。我喜欢他们让我感觉自己被当作一个人来对待，而不是他们必须处理的另一个病人。我从未在那里感到自己被当成一个病人。不过，我尤其要特别感谢研究部的Maryanne。她总是尽职尽责，从不忘记给我打电话，总是乐于解答我的疑问，而且非常令人安心。她在这段旅程中给予了我莫大的帮助。我由衷地感谢她以及SGF的每一个人。
    Jun 22, 2026
    我非常感谢Shady Grove Fertility - Clear Lake的全体员工！从我们到达诊所准备取卵的那一刻起，就感受到了他们的热情笑容。术前护士Pam充满爱心，她用温柔清晰的方式传达了所有重要的信息。我和我丈夫平时都比较爱开玩笑，而Pam恰好能和我们一样开朗活泼，让我们放松下来，不再紧张。她也没有催促我们，而是耐心解答我们提出的所有问题！Amber和Nicole两位手术室护士也很棒，她们详细地解释了所有流程，让我们清楚地了解接下来会发生什么！Brittany在术后恢复室也给予了我们很多帮助，确保我和我丈夫感到舒适——毕竟这也是他第一次经历这一切！最后，还要感谢Shah医生，在我们面对这个全新的挑战时，他给予了我们极大的安慰和支持！总之，我要给这家每天都在努力帮助我们实现组建家庭梦想的医疗团队五星好评！
    Jun 13, 2026
    远离这个地方。对病人“照顾”极其糟糕，毫无责任心。
    Jun 13, 2026
    Shady Grove 对我们求子之路来说简直是雪中送炭！我们的护士 Mandy 和 Dee 给予了我们莫大的支持和鼓励！Crochet 医生也给我们带来了希望！
    Jun 11, 2026
    首先，我要衷心感谢施内尔医生和Shady Grove Fertility (SGF) 的全体医护人员。他们都非常乐于助人，耐心解答我和妻子的所有疑问。我们去年二月开始在SGF接受治疗，最近刚刚迎来了我们健康漂亮的女儿。 我和妻子非常感谢SGF帮助我们组建家庭。
    Jun 5, 2025
    Dr. Ohern and her team are wonderful. I began the process at the start of the year. My husband and I had tried for a year without success. I contacted Shady Grove and was fortunate to find Dr. Ohern. I was diagnosed with polycystic ovary syndrome (PCOS), and she developed a complete treatment plan for me. We began intrauterine insemination (IUI) in April and had the procedure on the 19th. I was very anxious throughout the process, and after every appointment a nurse sat down with me and explained everything. My IUI was successful, which has been the greatest blessing. My first two ultrasounds were wonderful experiences. The final visit, our graduation, was bittersweet. I had formed such a strong bond with her that it was difficult to leave. The celebration Dr. Ohern and her team held for us was the sweetest way to send us onward, and for good reason. I highly recommend Dr. Ohern. She is wonderful, and we will definitely return when we are ready for our second baby.
    Mar 17, 2025
    I am deeply grateful for the outstanding care I recently received during my HSG test at SGF Texas Medical Center. I was anxious about the test, but from the moment I walked in, I knew I was in the best hands. The entire process, from scheduling to receiving the results, was seamless. Every staff member was warm, which eased my stress, and Dr. O’Hern was amazing ♥️ She took time to explain each step patiently and clearly. The procedure was much more comfortable than I expected. Yes, there was some brief discomfort, but it was over within minutes. The doctor reassured me throughout and made sure I felt safe and supported. Then came the moment I had been hoping for—clear tubes! The joy and relief I felt are hard to describe. I received the results immediately after the procedure! For anyone nervous about an HSG test, I want you to know that with the right medical team, the experience can be smooth, quick, and even empowering. I very highly recommend SGF Texas Medical Center and Dr. O’Hern and her team for their excellent care, expertise, and genuine compassion. If you are looking for a place where you will be treated with kindness and professionalism, this may be the right choice. This test gave me not only results but also peace of mind, and I am truly grateful. Thank you, team 🙏
    Mar 13, 2025
    I could not have found a better doctor and staff to work with during this difficult journey! Dr. O’Hern is exceptional, kind, supportive, and encouraging. She and her staff answered every question I asked and responded quickly. I would recommend SGF to anyone looking for a fertility clinic. I am truly grateful to have taken this journey with them!
    Feb 4, 2025
    Dr. O’Hern gave me the best HSG and SIS (saline ultrasound) I have ever had. About a year and a half ago, I had an SIS with another doctor, and it was so painful that I hyperventilated and cried. With Dr. O’Hern, I barely felt anything and was in and out of the office very quickly. Highly recommended! 5/5 stars.
    Jan 26, 2025
    I cannot say enough good things about Dr. O’hern and her team at SGF. I highly recommend her when choosing a fertility doctor. When my husband and I decided it was time to begin our fertility journey, Dr. O’hern and her team helped us through every step. Dr. O’hern took time to address my concerns and explained my options with honesty and compassion. After meeting with her, I always felt comfortable with my decisions. Our second IUI cycle resulted in pregnancy. Dr. O’hern and her team were very supportive during both IUI cycles. I had many questions throughout the process, and no matter how many messages I left, her nurses Brittany and Taylor always responded. I always felt well cared for. Everyone at SGF Medical Center was consistently welcoming, and I never felt uncomfortable.
    Jul 30, 2025
    After years of infertility, we finally decided to begin fertility treatment. Dr. O'Hearn and her team provided excellent diagnosis and treatment for our infertility, and our first embryo transfer was successful! Now, as I hold my newborn, I cannot help reflecting on everything the clinic did to help us have a child. Without SGF, he would not be here today. Thank you all for your help! I am deeply grateful!
    Aug 26, 2025
    Unfortunately, I could not get past the initial questions to schedule an appointment. Fertility can be difficult and sensitive for some people. I found the clinic staff impatient and rude; attitude is clear from tone of voice. I spoke with a doctor at another nearby fertility clinic and had a completely different, much more pleasant experience.
    Sep 13, 2025
    Excellent fertility clinic! I was impressed by their standard of care. From the front desk and financial staff to the phlebotomists and doctors, everyone was kind, professional, and highly supportive throughout. Nurses Liz and Brittany were especially helpful and made everything smooth and stress-free. My doctor, Dr. O'Hearn, provided outstanding care, and we are very grateful to her. I highly recommend this clinic!
    Nov 20, 2025
    I contacted this clinic because I am considering IVF with my current husband. After my previous marriage ended, I had a bilateral salpingectomy because I had decided not to have more children. I have since changed my mind, and my husband and I want a child. The clinic left me a voicemail asking me to call back. When I did, I began asking about the IVF process, including the approximate timeline from ovarian stimulation medications to embryo transfer. The woman who answered mumbled her name, so I could not hear it clearly, but I believe it was Jennifer. Apart from pricing, she refused to answer any questions. After I said, "Okay, thank you," she immediately hung up before I could ask anything else. She did not ask whether I had more questions or even say goodbye. I had wanted to pursue IVF at this clinic, but based on that call, I felt they did not care about me and that it would be a poor experience. As someone who has donated eggs twice and served as a surrogate twice for other families, I expected the call to be more personal and reassuring. She could have answered my questions more helpfully instead of dismissing me and providing only the price. Based on our previous reading and research, we were nearly ready to schedule a consultation and begin treatment here. Now they will not even be among our final ten clinic choices.
    Feb 5, 2026
    The medical care was excellent. Dr. Shah, his nurses, and the front desk staff were kind, professional, and highly supportive throughout my treatment. Clinically, I felt very well cared for and am extremely grateful that my baby was delivered safely. (Photo attached) However, my experience with billing and the finance department was entirely different. My out-of-pocket costs exceeded my insurance reimbursement, even though my assisted reproductive technology coverage was over $30,000. I was charged twice for embryo storage, and other services were also overbilled. Resolving these issues was extremely difficult. I called and emailed financial counselor Elizabeth Rodriguez multiple times but received no response. Because the charges did not match the final insurance statement, our FSA card was frozen, adding further strain to an already stressful pregnancy. Mine was a high-risk pregnancy, and we needed the FSA card for maternal-fetal medicine visits, but we first had to repay the $500 paid to this clinic before we could use the card. This meant paying twice for the service again. The medical team deserves praise, but the financial side needs major improvements in transparency, accuracy, and responsiveness. I hope this feedback helps improve the overall patient experience, because the medical care itself was truly excellent. Thank you, Dr. Shah and team. You helped us receive our greatest blessing!
    Jan 29, 2026
    The biggest issue is that if your provider requires authorization, they will not contact you proactively. They also do not respond to emails.
    Mar 6, 2026
    I had an excellent experience at this clinic. Dr. O'Hern and her team were outstanding and made me feel exceptionally well cared for from beginning to end. The egg retrieval center staff were equally wonderful—kind, attentive, and considerate, providing tremendous support during an emotionally difficult process. Special thanks to nurse Brittany, who was exceptional, and Amber at the front desk, who always greeted every visitor with a smile and made me feel welcome as soon as I arrived. Everyone here genuinely cares about patients, which meant so much to me.
    Mar 4, 2026
    We really like Dr. O'Hern, and the nurses and technicians provided satisfactory service at every clinic visit. On the two occasions we called the nurses, they were friendly and somewhat helpful, but their information contradicted itself after each call. SGF's “communication” about timing, coordination, scheduling, and expectations is terrible. It is nearly impossible to schedule an appointment by phone, and getting a clear answer from SGF about when testing, collection, or procedures will occur is almost impossible. Our timeline was repeatedly delayed because SGF left gaps in information and only provided critical timing details weeks later. It is impossible to overstate how poor SGF's communication is. They send bills quickly but are abysmal at communication. Not recommended. …… This medical center location has notable environmental and hygiene problems. Parking is inconvenient. The blood draw room is cluttered with papers and files and does not look like a medical facility. Some staff wore hoodies rather than scrubs, and their manner and appearance seemed unprofessional. [However, the two women who performed my ultrasounds were warm, friendly, and professional, and wore scrubs. They were the only bright spot in my experience.] When I used the restroom, the soap was almost gone and had to be poured from a nearly empty bottle because the pump had been removed and discarded to get the last bit of soap out. That might be acceptable in a gas station restroom, but it is not something you want to see in a doctor's office. …… Given the emotional and financial toll of this process, my husband and I are very disappointed with everything except Dr. O'Hern, whom we like very much. It is now too late to change doctors. We hope SGF resolves these issues appropriately and will update this review afterward.
    Feb 26, 2026
    Feb 8, 2026
    I have been coming here for about a year. Amber, Whitney, Tiffany, Liz, and Dr. O’Hern are all warm and friendly. That is especially important when dealing with fertility concerns.
    Apr 2, 2026
    Dr OHern and her team made my dream of becoming a mother a reality. I always felt listened to and validated here. The staff were always so kind. Appointments never took longer than necessary. Thank you from the bottom of my heart Shady Grove. I also had the privilege to have procedures done at another location by Dr Bruno and Shah. Melody was also an incredible nurse that assisted during these.
    Mar 31, 2026
    Mar 17, 2026
    I had a wonderful experience with Dr. Candice O’Hern at Shady Grove Fertility. From my first appointment, she made me feel comfortable, heard, and supported. She is highly skilled and compassionate, taking time to explain everything clearly and thoroughly, address all my questions and concerns, and ensure I understood every step of treatment. I never felt rushed, and she genuinely listened. The entire clinic team was equally outstanding. Everyone was kind, welcoming, and professional, making each visit pleasant. Fertility treatment can be an emotional journey, and having such a compassionate, knowledgeable team makes all the difference. I am deeply grateful for the care I received and highly recommend Dr. O’Hern and the entire Shady Grove Fertility team to anyone seeking a supportive and skilled fertility team. Today I said a bittersweet goodbye to this amazing team, taking a piece of their friendship with me. I am now 9 weeks pregnant and expecting my miracle baby, which would not have been possible without the SGF team. Thank you from the bottom of my heart!
    Apr 7, 2026
    We owe our beautiful baby boy to Dr. O'Hearn. My case was extremely challenging—severe endometriosis, advanced maternal age, and inconsistent ovarian function—but she never gave up on me. We did everything we could, and she was willing to do everything possible to help us succeed. Thank you, Dr. O'Hearn!
    May 8, 2026
    I am a proud veteran who was referred to this clinic four or five months ago. Every time my menstrual cycle began, all testing had been completed, and the medications had been ordered, they would skip steps and postpone my procedure. They did this only to increase costs for the VA and me instead of actually proceeding with IUI/IVF. I lost not only money but also patience and time. I genuinely longed to experience the joy of motherhood for the first time, but they deprived me of that hope and happiness for months. I will never return to this fertility clinic and advise the VA and other veterans to reconsider choosing it as the place to begin your family-building journey. I am extremely disappointed.
    May 24, 2026
    我对Shady Grove-TMC的体验赞不绝口！我之前是Shah医生（伍德兰兹诊所）的病人，但这家医疗中心离我家更近，所以我所有的监测都在那里进行！每个人都让我们感到非常舒适和安全，说实话，如果没有这些女士们的帮助，我们根本无法坚持下来，她们对我们的整个过程都起到了至关重要的作用！前台的Amber能叫出我们的名字，总是那么友好，我们非常喜欢她温暖的个性。Whitney，医疗助理，总是确保我们所有的问题都得到解答，她热情友好的态度让我们感觉像家人一样。还有抽血师Ishia，如果你需要抽血，她绝对是你的最佳选择，每次抽血都感觉不到疼痛，而且她总是记得我用的是另一只胳膊！毕业后，我们回去和这些女士们一起庆祝，因为她们对我们的人生影响巨大，我们迫不及待地想让我们的宝宝出生，也让他见到她们！Shady Grove-TMC，11/10！强烈推荐！没有任何不满！感谢你们帮助我们实现梦想！
    Jun 17, 2026
    作为丈夫，我将永远感激Vanessa。从我们开始求子之路的那一刻起，她就一直陪伴在我们身边，给予我们每一步的帮助。 在这个过程中，我的妻子非常需要Vanessa的帮助，而她对妻子和我们全家的真挚关怀对我来说意义非凡。她的善良、同情和支持帮助我们度过了最艰难的时刻。 今天，因为有了Vanessa、Griffith医生以及Shady Grove Fertility团队的鼎力相助，我们才能有幸将儿子拥入怀中。我们将永远铭记他们对我们生活的影响。 Vanessa将永远是我们家庭故事中不可或缺的一部分。
    Jun 17, 2026
    当我第一次致电Shady Grove Fertility，开启我们的生育之旅时，我完全没想到接电话的那个人会成为我们生命中如此重要的一部分。那个人就是Vanessa。 当时，Vanessa在Griffith医生的诊所帮忙，但从我们第一次通话开始，她就成了我最亲近的人。在我们这段旅程的每一步，无论是高峰还是低谷，无论是等待、迷茫还是庆祝，Vanessa始终陪伴在我们身边。她的善良、同情、鼓励和真诚的关怀，让我们最艰难的日子也变得轻松了一些。 距离第一次通话已经过去一年半多了，今天我们无比幸福地将我们的奇迹男孩抱在怀里。一路走来，Vanessa始终是我们坚实的后盾。她不再仅仅是帮助我们度过治疗难关的人，她已经成为了我们的家人。 每个人都需要生命中出现像Vanessa这样的人。她心地善良，总能在最需要的时候让你感到被关注、被倾听、被关爱。无论问题多么细小，无论担忧多么微不足道，无论遇到什么困难，她都会给予鼓励和理解。 我永远感激那天Vanessa接了电话。Shady Grove Fertility诊所真是人才济济，我希望他们能意识到她有多么特别。她对我们家庭的影响难以磨灭，我们将永远感激她帮助我们把这个奇迹带到这个世界上。 我们也永远感激Griffith医生和Shady Grove Fertility诊所的全体医护人员。他们的专业知识、同情心、鼓励和坚定不移的支持，帮助我们实现了为人父母的梦想。正因为他们的悉心照料和无私奉献，我们才拥有了我们的奇迹宝宝，这是我们在无数艰难时刻里祈祷的祝福。 谢谢Vanessa、Griffith医生和Shady Grove团队的全体成员。你永远在我们心中占有特殊的位置，并将永远是我们家庭故事的一部分。
    Dec 10, 2025
    It was a pleasure working with Dr. O'Hearn. She is kind, approachable, and always happy to answer questions. We had an excellent experience with her.
    Jul 23, 2024
    I came to Dr. O'Hern for a second opinion because my first fertility doctor was terrible. Unfortunately, my body did not cooperate with what I wanted, but Dr. O'Hern was wonderful. She explained every process and took excellent care of me. I had a hysterectomy about a month and a half ago, and she was there to care for me. I could not find a better doctor. I highly recommend her to everyone.
    Sep 3, 2024
    Thank you, Dr. O'Hern. Thanks to you and your wonderful team, my IVF process went very smoothly, and now I can enjoy my son, who is four months old. My husband and I are deeply grateful and cannot wait to see you for our second baby 🥰
    Oct 11, 2024
    Dr. O'Hern helped my husband and me conceive two perfect, beautiful babies. IVF is an emotional roller coaster, and Dr. O'Hern and her staff helped us through it with support and understanding when we needed them. They even proceeded with my transfer during the freeze! I highly recommend Dr. O'Hern and the SGF team.
    Mar 12, 2025
    My daughter turned one this March. She is a miracle and an answer to prayer. The IVF journey was difficult and never easy for my family or me. Dr. Perfetto and the SGF staff were very supportive. They always gave us strength and encouraged us never to give up. Dr. Perfetto is knowledgeable and genuinely cares about us and her patients. She always addresses our concerns. I highly recommend Dr. Perfetto and her team!
    Jul 2, 2025
    Dr. O'Hern is wonderful. Her advice is realistic and practical while still encouraging. The staff are also very helpful with scheduling appointments promptly.

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