You would have to quit your job to manage this clinic. Communication is terrible. We have been trying to start IVF since last December and have not even begun. Portal messages go unanswered for weeks, calls are even harder, and they talk in circles about basic questions such as test results, leaving you to find answers yourself. I am considering starting over elsewhere or continuing here, but it is painful. After blood work, you must follow up yourself to learn the next step. You have to manage every stage. They take no ownership of the process, and their internal teams seem worlds apart. When you ask a question, they say, “Oh, I need to ask your—” and then never reply.

Dr. Amanda Herrmann is an excellent doctor, and I highly recommend her! She was extremely responsible and meticulous during my egg retrieval, making every medication adjustment with precision. She continually gave me confidence and reassurance, which meant so much during such an emotional IVF journey! Her technique is excellent, and the embryo transfer she performed felt smooth from start to finish. Throughout the process, I felt fully supported, carefully looked after, and completely reassured! Dr. Herrmann, thank you for your dedication, expertise, and attentive care! Highly recommended!

Do not go to SRM! It is an assembly line that does not tailor treatment to each patient's circumstances. They only care about making money! Doctors are barely involved in treatment. You see a doctor only at the initial consultation and egg retrieval. Please read the reviews and sort them chronologically, with the newest first. You will see that most recent reviews are below three stars. The better reviews are from long ago! More than a week after my blood test results were available, the doctor had not called or messaged me. I could not interpret the results myself. After more than a week, a nurse asked whether I wanted IVF or a transfer for my next cycle! How could I decide when I did not understand the blood test results? Shouldn't the doctor contact me and develop a treatment plan based on my circumstances?

My husband and I are extremely grateful to the entire team at SRM Bellevue, our primary clinic, and SRM Seattle, where special procedures were performed. We have worked with them since 2024 and recently achieved a wonderful outcome. After a disappointing experience at another fertility clinic on the Eastside, we initially felt uncertain and lacked confidence. However, Dr. Criniti's calm and confident manner put us at ease and helped us fully trust the process. Dr. Amy Criniti was compassionate, clearly explained the next steps, and thoroughly reviewed our treatment options, providing much-needed comfort during a difficult time. Her care coordination team—first Leigh and later Heidi—was outstanding. They were punctual and attentive and always ensured we had everything we needed. The ultrasound technicians, phlebotomy nurses, and front-desk staff were all kind and professional, making every visit to the Bellevue clinic a genuinely positive experience. Communication through the patient portal and text messages was clear, prompt, and well documented. Thanks to their excellent care and support, our first treatment cycle was successful. We are so glad we chose SRM, Dr. Criniti, and her excellent team to handle our case. Thank you for the comfort and support you have given us throughout. Forever grateful!

I am an IVF patient at SRM. Although my treatment is not complete, I must praise my care-team nurse, Nikki Rey. She is extremely patient and professional! Because of my schedule, I worked with Nikki for about a year. IVF is stressful, and my mood was often as gloomy as Washington weather. Yet every text or call from Nikki brightened it like sunshine. Her gentle reminders, professional advice, and information made me feel that I had a true friend at SRM, not merely a clinician-patient relationship. Whenever I had concerns, Nikki communicated with my doctor, arranged tests when necessary, and explained medical information in a way I could understand, easing my worries. I never fully understood the phrase “nurses are angels,” because comparing a job to an angel seemed unreasonable. After meeting Nikki at SRM, I finally understand it. Thank you, Nikki. I am so happy and fortunate to know you. You know you are the best :)

My experience is limited, but I am satisfied with the level of care provided.

Dr. Criniti did not listen to the health concerns I had before my evaluation, and the tests I paid for were extremely basic and did not even include comprehensive bloodwork relevant to my condition. My regular doctor laughed at Seattle Reproductive Medicine's chart report. Most importantly, I underwent an extremely painful and traumatic HSG. Your assigned doctor does not perform it; a random lab worker who did not know my history did it. Dr. Criniti set the procedure up for failure by failing to recognize that HSG was unsuitable for me because of prior pelvic trauma. I urge everyone to avoid this place; they only care about charging for tests. I regret every dollar and every minute I gave them. I will never forget how bloody their lab became during my HSG. My blood splattered across the room and ultrasound machine, and fluid-soaked gauze dripped from the container. The room was a mess afterward, and my cervix hurt for three weeks. I had to seek help from Planned Parenthood afterward.

SRM is like a trap: once you enter, you never get out. The organization makes sure you keep paying. We have been with this clinic since November 2024 and still have no pregnancy; it has been a waste of time. They ensure you do not become pregnant, and Dr. Amy Criniti is the least experienced doctor. She did not order bloodwork to identify possible problems in my TTC journey. They do not understand IUI; they performed mine without confirming ovulation. Their test results are very inaccurate. They never recommended supplements. When I learned about them elsewhere and asked the clinic, they said I could take them and tried to sell their commission-based brand, Theralogix. I also posted photos as evidence of their lack of knowledge. After my IUI, they already seemed prepared for another and immediately described what they would do next, as though they knew their method had caused this one to fail. How did they know it would fail unless that was part of their plan?

Building 3055 is extremely difficult to find. The arrow points toward a one-way street, and there is not even signage upstairs. The upstairs area needs better, clearer signs. I would have rated it 5, but the confusing directions and lack of location information reduce it to 3.