The Fertility Center, United States

I just want to know where I can sell my semen.

I do not recommend this clinic. Although our experience started pleasantly, it went downhill from there. We spent a year here undergoing fertility testing and intrauterine insemination (IUI). When that did not work, we decided to pursue IVF. At this clinic, it would have cost about $25,000-$30,000 including all fees, which we could not afford, so we decided to undergo IVF in Greece at a lower cost with better, world-renowned doctors. We still needed some testing in the United States to send to Greece. We returned to this clinic after working with them for more than a year, and they were very rude. Even though we had spent about $10,000 with them that year, they charged us a "new client fee" of several hundred dollars on top of the testing costs because we chose to try another doctor. We reluctantly accepted it. The following week, we had another test—the final one needed to confirm our IVF treatment—and it was critical to the schedule we had to follow. Despite knowing this, the clinic chose not to send the results to our other clinic in Greece. Fortunately, after several calls with Greece before it was too late, we were able to complain and finally have the test sent. Our schedule was delayed and barely remained workable. After completing IVF and returning to the United States, we had follow-up testing at this clinic. They then decided we could no longer access our own medical records. My wife was waiting for blood test results, but they did not send them to her. When we contacted them, they made what seemed like a sarcastic remark: "Well, last time you said you needed the results sent to Greece, so this time we didn't send you anything, only them." After several emails, we finally received the results. We then checked the price of the next blood test elsewhere and found that this clinic charged twice as much as another medical clinic we had visited, so we will not return. They were pleasant when we opened our wallets, but once we decided to try someone else, they became absolutely unreasonable.

If you want a clinic that truly cares about you, this is the one. Everyone here provides the best possible help, starting with receptionist Jan, who is very friendly and helpful. Lab technician Karen is not only very kind but also excellent at drawing blood. Nurse Alishia is always friendly and quick to answer any questions or concerns. NP Kristen always helps with my ultrasound monitoring, explains the next steps, and responds quickly and kindly to any questions. Lisa McDonough is an exceptionally kind person. I have never met her in person, but I know her through her helpful, thoughtful emails. She assists us with everything related to scheduling and finances. Shelly in finance is the kindest person and an expert in her field. She helps resolve any financial issues and makes every process as smooth as possible. The clinic is always clean, and the prices are very reasonable—much lower than most places—while the quality of service is priceless. They voluntarily gave me coupons for expensive medications even though I never complained or asked, because they genuinely care about patients. Their portal system is excellent, though using it as the main form of communication can sometimes cause misunderstandings. They resolve issues quickly and explain things clearly. My only suggestion is that a phone call alongside portal messages can make things clearer and prevent confusion. Dr. Donesky is an amazing doctor. He listens well, understands patients' concerns, and truly takes the time to discuss what is best for you. He stays current with research and the latest studies that lead to successful outcomes, and he is willing to discuss options that can improve patient care. After every consultation, we felt very happy because he explained everything clearly and kindly, answered all our questions, and provided a clear plan for the next steps, so we were never confused. Every surgery he performed was successful and free of complications. Dr. Bird III performed one of my procedures and was very considerate and informative. I had no further problems afterward. Sydney, an RN in Chattanooga, always responded promptly to any questions or concerns. Her information about plans and protocols was accurate and detailed. She even sent me many coupons and websites with important information I might need. Embryologists Selena and Marie were very friendly and answered my questions promptly and kindly. They even called us to make things clearer instead of only writing to us. Overall, this clinic is an excellent choice for any couple struggling with infertility in or outside Tennessee. Even though I live outside Tennessee, I would gladly return to the Knoxville and Chattanooga clinics again and again, and I would recommend them to all my relatives, friends, and colleagues. Thank you to the outstanding team at the Knoxville and Chattanooga Fertility Center for your excellent service and for providing all patients with a positive experience and environment.

My wife and I were referred to this fertility clinic and are sincerely grateful for all the help they have given us. We took a short break after visiting the office last year, but the staff have consistently treated us with genuine care in person and through the online portal. Our first attempt was not successful, but we have complete trust in the staff and Dr. Byrd because of their extensive knowledge of timing and consistency. Some procedures may also seem expensive, but they are actually very affordable compared with other clinics. We did not encounter any hidden fees or the “money-grabbing” tactics others have mentioned. My wife and I did extensive research on the various procedures and met with the financial counselor during our consultation, making sure to ask every question and clarify any possible financial issue or scenario. This is a wonderful clinic with wonderful people, and we are very grateful for everything they do for everyone.

The doctors and staff at the Fertility Center are wonderful! Every time we go, they are kind, considerate, helpful, knowledgeable, and professional. We have gone there for two pregnancies—first for our nearly three-year-old son and now for the baby I am carrying. When we struggled to conceive last time, Dr. Donesky went above and beyond for us. He answered all my questions and was very kind and thoughtful. This time, he also offered many good suggestions to help us. The Fertility Center has been such a blessing in helping our family grow! Thank you so much. If you need any help with fertility challenges, we highly recommend Dr. Donesky, Katie—their wonderful NP—and all the staff and doctors at the Fertility Center!

My partner and I are deeply disappointed by how this clinic handled our situation. After booking an appointment a month in advance, we were told at the last minute that they no longer provided the donor service we needed. This should have been disclosed immediately, not a few days before the appointment. Even more concerning was their vague explanation that “some donor cases are more complicated and require more time.” This made us feel that, as a same-sex couple, our case was considered more difficult or less important. It felt discriminatory and left us feeling unwelcome and disrespected. The clinic should be ashamed of this conduct. Its lack of transparency and last-minute communication shows complete disregard for patients' time and needs. Anyone considering this clinic should be cautious, especially members of the LGBTQ+ community. We expected professionalism and fairness, but unfortunately that was far from our experience.

I am a little late writing this review—almost 5 years, to be exact, as our fertility baby recently turned 4. After nearly 8 years of trying, my husband and I confidently made an appointment at the Fertility Center in Chattanooga, Tennessee. We were informed of the costs right away and prepared for testing. Dr. Donesky was very knowledgeable and explained every detail, including our options for the next step. After many conversations and prayers, my husband and I chose intrauterine insemination as our first option. We were then assigned to Katie—I am sorry that I do not know her last name. To this day, my husband and I say Katie is our favorite. She was very professional but always energetic, a breath of fresh air during the stressful emotional journey of infertility. We completed all the testing, medication, and trigger shot, and then it was IUI day. My husband could not join me because of a work conflict, so I went alone. To say I was nervous is an understatement. Katie came in, professional and cheerful as always. She performed the insemination and explained every step. Fast-forward: thank God, our first IUI worked. The Fertility Center brought us in for weekly bloodwork and ultrasounds to make sure our baby boy was healthy and developing normally. At every visit, the entire staff greeted us with smiles. They even allowed all the grandparents to gather for an ultrasound and were always very supportive. We eventually graduated from the Fertility Center and transferred to routine obstetric care. We had been spoiled by weekly ultrasounds because regular OBs are very stingy with them, haha. I have read the negative reviews, but I must say that Dr. Donesky, especially Katie, and the staff were wonderful to my husband and me. We thank God that we took the step of visiting the Fertility Center in Chattanooga, Tennessee. Our sweet miracle boy is thriving and happy. We will always be grateful to the Fertility Center team.

There was some miscommunication. I probably should not leave a review because we only went through one cycle, but they ultimately did not perform the IUI during the first cycle even though we had paid for a cycle.