Fertility Centers of Illinois - Chicago, United States
4.4
Consultations 41
Reproductive Medicine
Hours: 06: 30 - 16: 00
Clinic Details
Fertility Centers of Illinois® is one of the leading infertility treatment practices in the United States and has provided
advanced reproductive endocrinology services in the Chicago area for more than 35 years, helping bring more than 42,000 babies into the world and counting.
We offer comprehensive fertility treatment. In addition to a nationally recognized team of reproductive endocrinologists, patients have access to distinctive services including professional counseling from licensed clinical psychologists, patient education programs, and innovative financial options.
Our goal is simple: to provide the highest-quality care leading to healthy pregnancies. Many of us have personally faced fertility challenges, and we draw on those experiences to offer compassion and hope while making a difference in your journey.
Your miracle. Our mission. ®
This idea drives our work at Fertility Centers of Illinois.
Helping people become parents is our life's work and mission. Compassionate, comprehensive fertility care, leadership in the field, advanced medical education and research, and collaboration with industry partners offer our patients many potential advantages.
Every person and couple is unique, so each treatment plan is tailored to individual circumstances, including emotional, physical, and financial needs.
Whether you are beginning your journey or have exhausted many options, we will work with you toward your dream of building a family. Nothing gives us greater satisfaction.
Listing Highlights
Free estimate
Photos and Videos
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Location and Hours
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Monday
06: 30 - 16: 00
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Tuesday
06: 30 - 16: 00
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Wednesday
06: 30 - 16: 00
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Thursday
06: 30 - 16: 00
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Friday
06: 30 - 16: 00
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Saturday
Closed
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Sunday
Closed
- Closed Now
Facilities and More
Credit cards accepted
Doctors at This Clinic
Reproductive Medicine |
Many years of experience | Consultations 75
Female infertilityMale infertility
Reproductive Medicine |
Many years of experience | Consultations 81
Female infertilityMale infertility
Reproductive Medicine |
Many years of experience | Consultations 80
Female infertilityMale infertility
Reproductive Medicine |
Many years of experience | Consultations 72
Female infertilityMale infertility
Reproductive Medicine |
Many years of experience | Consultations 73
Female infertilityMale infertility
Reproductive Medicine |
Many years of experience | Consultations 82
Female infertilityMale infertility
Reproductive Medicine |
Many years of experience | Consultations 79
Female infertilityMale infertility
Reproductive Medicine |
Many years of experience | Consultations 71
Female infertilityMale infertility
Reproductive Medicine |
Many years of experience | Consultations 74
Female infertilityMale infertility
Reproductive Medicine |
Many years of experience | Consultations 76
Female infertilityMale infertility
Reproductive Medicine |
Many years of experience | Consultations 77
Female infertilityMale infertility
Reproductive Medicine |
Many years of experience | Consultations 78
Female infertilityMale infertility
Featured Reviews
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Reviews are for reference only. Consider official information and professional advice independently.
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Review
Fertility Centers of Illinois - Chicago, United States
On-Site Overall Rating
75 ratings
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Meredith Abel
3 months ago
Jun 18, 2026
Although I had to change doctors after an unpleasant appointment, the front desk, nurses, ultrasound department, and blood draw team were all excellent! The team communicates well and is very patient. They are always on time and extremely helpful when planning things that can feel overwhelming. As a patient, I believe you have to advocate for yourself when facing something this significant, but I would still recommend this clinic to my colleagues.
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Amy Burrell
2 months ago
Jun 22, 2026
The road through infertility treatment is incredibly difficult. Although we all hope treatment will bring happiness, things do not always go as planned. My medical team not only helped me tremendously during treatment, but their support also meant so much when I experienced the pain of losing my baby. Special thanks to my team: Dr. Hobeika, Shannon R, and Rosa, one of the best ultrasound technicians—she is highly skilled and kind, and every exam with her was an absolute pleasure.
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Bethany Myles
3 months ago
May 27, 2026
After years of repeated treatments and failures, they helped me rebuild my family. Dr. Ruan and his team, in particular, are absolutely the best. Dr. Sachs and Dr. Ge also provided me with tremendous help and care along the way.
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Melissa Warshauer
3 months ago
May 27, 2026
Going to this clinic is even more unbearable than getting an injection. They just find every way to extort money, completely disregarding the customers' feelings—they will charge exorbitant prices, sneakily add extra fees, and no matter what price they previously quoted, they hope you get distracted and won’t notice the duplicate charges.
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Dana Jeske
3 months ago
May 28, 2026
I cannot stop praising FCI River North and Dr. Ruan! The staff and nurses are extremely friendly and enthusiastic, and working with Dr. Ruan was truly a pleasure. He made me feel relaxed and at ease, and my feelings were valued and heard. During the initial consultation, we spent about an hour together (which is practically unheard of!), which gave me great confidence in scheduling the surgery. I feel incredibly fortunate to be working with such an expert for my endometriosis excision surgery—I highly recommend him!
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Rose Rusthoven
3 months ago
Jun 3, 2026
My husband and I are deeply grateful to the Mokena Fertility Center in Illinois and its outstanding team for the tremendous support they provided us throughout this journey. From the very first appointment, we felt their kindness, thoughtfulness, and professionalism. Our doctor, Dr. Go, nurse Montana, and all the staff made us feel incredibly cared for and supported during this challenging and emotionally turbulent process of trying to conceive.
The entire team was always responsive, knowledgeable, and eager to answer our questions, giving us peace of mind and confidence at every step. Their dedication to their patients is evident in everything they do.
After two years of fertility treatment, we are overjoyed to finally welcome our baby. We will forever be grateful for the role this clinic played in helping us realize our dream of becoming parents. The care, encouragement, and professional guidance they provided were essential.
If you are looking for a fertility clinic that truly cares about its patients and goes above and beyond to provide exceptional service, I highly recommend them. They have changed our lives, and we will always remember the immense support they gave us throughout this journey.
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Shianne McCoy
3 months ago
Jun 3, 2026
I first came to FCI in 2022 and successfully underwent a fully medicated embryo transfer, giving birth to my now nearly 3-year-old child.
Fast forward to 2026, dissatisfied with the treatment I had received elsewhere previously, I decided to transfer my remaining embryos to FCI. This time, I underwent a modified natural frozen embryo transfer (FET), and once again, the experience exceeded my expectations.
Due to past medical trauma, my husband accompanied me to every appointment. From the very beginning, the FCI team made us feel comfortable and at ease. The front desk staff were warm, friendly, efficient, and thoughtful, always making us feel valued and cared for.
The ultrasound technicians were outstanding. They were compassionate, knowledgeable, and patiently explained everything in detail. They went above and beyond to help me understand the process and answered all the questions I had along the way.
The phlebotomists were also great—quick, gentle, and always greeting us with a smile, minimizing the pain of blood draws as much as possible.
My nurses, Avery and Ashley, were fantastic. They communicated promptly, keeping me informed about the progress of my treatment, and never left me waiting for important updates or results.
Most importantly, Dr. Nguyen was exceptional. He was kind, thorough, patient, and genuinely cared about my condition. He took the time to discuss all possible outcomes and contingency plans with me, which made me feel reassured and prepared. His professionalism and compassion played a huge role throughout the process.
I have had two successful pregnancies through FCI, each with a different treatment approach, and I can confidently say that I am deeply grateful for the care I received. I have no complaints and highly recommend FCI. Thank you to the entire team for helping us build our family.
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Nicole Fiorito
4 months ago
Apr 28, 2026
Dr. Nguyen and his team provided an exceptional experience from start to finish. The entire process was smooth, reassuring, and handled with great care. They were very supportive and understanding, patiently answered my questions at every step, and made sure I felt comfortable. I sincerely appreciate their professionalism and compassion and highly recommend their clinic.
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Evonne Turner-Byfield
4 months ago
Apr 28, 2026
Everyone was very kind. They did their best to make an uncomfortable situation feel calm and easy. I especially liked the atmosphere in the exam room. The soft lighting and soothing music created a very comfortable environment.
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Fiona Kowalski
4 months ago
May 1, 2026
Words cannot express how grateful I am to Dr. Nguyen. From the moment I began my fertility journey, he did everything possible to support me through the complex and emotional challenges of endometriosis and adenomyosis.
From the start, Dr. Nguyen demonstrated exceptional skill, sound judgment, and genuine compassion. He took time to truly understand my far-from-straightforward condition and developed a thoughtful, personalized treatment plan to give me the best chance of success.
During treatment, Dr. Nguyen performed surgery, including a biopsy, to ensure we had the most accurate information before proceeding. He also guided me through two embryo transfers and developed several protocols tailored to my situation. At every step, he was meticulous, attentive, and committed, continually refining the plan to achieve the best possible outcome under difficult circumstances.
What stands out most is not only his medical expertise but also his exceptional patient care. He never made me feel like just another patient or number. Even during the hardest moments, he remained patient, reassuring, and fully engaged. He explained everything clearly, answered every question, and made sure I felt supported and informed throughout.
Endometriosis and adenomyosis can make fertility treatment stressful and uncertain, but Dr. Nguyen's strategy, persistence, and optimism were invaluable. I always felt that someone was truly advocating for the best outcome for me.
I also want to thank his excellent team. His nurse Avery was consistently compassionate, responsive, patient, and genuinely caring. Over the past year and a half, every staff member and technician at the clinic was kind, supportive, and professional at each visit. Their warmth and attention to detail made this difficult journey much easier.
After a long and challenging journey, I am incredibly grateful to say that I recently graduated from the clinic. It felt surreal, and it would not have been possible without the care of Dr. Nguyen and his team.
If you are facing complex fertility issues, especially those related to endometriosis or adenomyosis, Dr. Nguyen is an outstanding choice. His dedication, knowledge, and compassion are remarkable.
I am sincerely grateful to him and his team for their care and the profound impact they had on my journey.
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Kari Blanchard
4 months ago
May 1, 2026
I keep receiving the same bill even though I already paid it. I have called repeatedly, and they say it has been resolved, but the bills keep coming and now they are threatening collections. This clinic's paperwork is terrible. If you receive treatment here, you will have to struggle with the insurance company yourself. It took me six months to figure things out. They do not care whether you actually received your medication; you have to call the insurance company yourself to ask which costs are covered.
I really liked my nurse, who always responded promptly. One phlebotomist was so skilled that I could not even feel the needle. I called in a panic about details no one had told me before, and thankfully the front desk helped resolve the issue. Both deserve five stars.
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Heather Reimer
4 months ago
May 12, 2026
I cannot say enough good things about my experience at FCI River North. From the moment I stepped into the prison, I could feel the warm and welcoming atmosphere, which was especially important during such a stressful time.
I especially want to thank Montanna. She is absolutely the best nurse! She is always so welcoming and genuinely kind. No matter how busy the clinic is, she patiently and thoroughly answers every question I have. Having someone like her by your side truly makes a difference.
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Tenzin Dawa
5 months ago
Apr 8, 2026
I am currently a patient here and this is my first fertility treatment. Unfortunately, it has not gone well. Dr. Go is kind, but there is no communication outside appointments. Only the nurses are available, and even they are not always online. I have had to leave several messages, and no one calls to explain laboratory results. I have to research them myself online.
There also appears to be a serious communication gap between the finance and nursing teams. We were supposed to begin our first IUI cycle, but at the last minute we were told that my husband needed genetic screening, so we had to postpone for a month. This could have been addressed weeks earlier. In addition, because finance and nursing did not communicate, no one confirmed whether my husband could come to the clinic for testing. I had sent them his insurance information two weeks before the scheduled start of the IUI cycle.
It has now been almost three weeks, and his test results still have not been updated. I have had to keep contacting them and now feel as though I am bothering them.
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Nadia Mendez
5 months ago
Apr 12, 2026
I had to visit this location because my usual location is closed on weekends. The staff were very friendly, and although I came only twice, the receptionist, Selma, remembered me and welcomed me with a smile.
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Jennifer L.
5 months ago
Apr 14, 2026
This was a deeply disturbing, extremely unsafe, and terrible experience. Even the Better Business Bureau's D- rating seems generous.
For privacy reasons I cannot provide details, but I want to warn others: the number and severity of the errors made while I was under their care were shocking.
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Emily Harkins-Widen
4 months ago
Apr 21, 2026
I had an excellent experience at FCI River North. I am now 8 months pregnant and preparing to welcome my first baby, all thanks to Dr. Jennifer Hirshfeld-Cytron and her team. Dr. Hirshfeld is knowledgeable, professional, kind, and thoughtful. We were impressed by how closely she monitored each cycle and made adjustments when needed. I had many fears and concerns, but she patiently explained the entire process and presented several options, which reassured me. She thoughtfully accommodated my requests and made treatment as comfortable as possible. Her nursing team was also wonderful. I worked primarily with Alex, and she and the other nurses were kind, helpful, and patient in guiding me through everything. They listened during several unsuccessful cycles and ensured I understood every task, such as ordering medications. They also sent me a calendar with daily medication schedules, appointments, and follow-ups. Having blood drawn several times a week could be frightening, but the phlebotomy team made it much easier. I am especially grateful to Karina, Jennifer, and Samantha! I saw them so often that they felt like close friends, and they helped me tremendously. The ultrasound technicians were excellent as well. Thank you to FCI's outstanding team, especially Dr. Hirshfeld. Words cannot express how grateful I am that she helped us conceive our first child!
Although it was a minor issue, I occasionally had difficulty with scheduling, communicating with the financial coordinator/team, and having prior authorizations sent to my pharmacy. Responses were sometimes slow, which may have caused delays and additional stress.
FCI also has an excellent counselor whom they can refer you to if needed.
The entire medical team involved in IVF retrievals, testing, and transfers—from nurses and assistants to embryologists and anesthesiologists—was outstanding. I was very nervous on every procedure day, but someone was always there to comfort and reassure me. Thank you all so much!
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C
4 months ago
Apr 22, 2026
My experience at FCI River North was exceptional! All the nurses, phlebotomists, ultrasound technicians, administrative assistants, and doctors were fantastic. My nurse Gianna was especially kind and attentive and made me feel very safe throughout the process.
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Dana Cheriff Comenitz
5 months ago
Mar 30, 2026
Nurse Jaye was the best part of the whole journey at FCI, and I cannot thank her enough. She was so personable and empathetic - both when we were receiving good and bad news. After each appointment she called to break down results and make sure we felt informed. Jaye was my go to resource to survive the process and walked us through how to do all of the injections. She helped make everything less scary and overwhelming. I feel so lucky to have worked with Nurse Jaye and Dr. Hirshfeld at FCI!
My husband and I would highly recommend FCI if you are considering fertility treatment. They run like a well oiled machine and have seen it all. Everyone was so kind and professional.
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Victoria Rogers
6 months ago
Mar 9, 2026
I am a CCRM NYC patient who had to travel to Chicago for a funeral in the middle of my cycle. CCRM also has a Chicago location, but because it was new, it did not accept outside patients on weekends, when I needed care. I scheduled with FCI, but when they saw the order came from CCRM NYC, they canceled because CCRM was a ‘competitor.’ I went to FCI in person and explained the situation to Season at the front desk: CCRM Chicago could not schedule me, and FCI had already booked me until learning I was a CCRM NYC patient. Season refused to schedule me, as did other FCI staff, even after my treating physician called to explain the unusual circumstances. I understand competition between fertility centers, but FCI's lack of empathy toward a mid-cycle patient who was in Chicago due to circumstances beyond her control was incomprehensible.
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Lauren Gamperl
6 months ago
Mar 12, 2026
Dr. Nguyen was so nice and knowledgeable! He made me feel at ease and calmed my anxiety about needing surgery to correct a defect in my uterus. The surgery went so well and my recovery time was so short and with minimal pain! Thank you Dr. Nguyen and his team.
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M
7 months ago
Jan 31, 2026
I highly recommend Dr. Hirschfeld-Cytron and her outstanding team. I first met her five years ago for an egg retrieval, and she has consistently provided exceptional expertise and compassionate care. I am now finally pregnant and extremely grateful to her.
From the beginning, Dr. Hirschfeld-Cytron made me feel respected and cared for, not merely treated as an infertility case. She explains complex medical details in understandable language and truly listens to my concerns.
Her support team is equally excellent. In a stressful setting, they make every arrangement easy and convenient. Their responsiveness continually amazes me; they usually answer messages the same day. Whether ensuring my medication arrives on time or calling to check on me, they handle every detail with exceptional care. If you want a doctor who truly cares, look no further.
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Fami Fahmida
8 months ago
Jan 17, 2026
FCI truly gave me the help I needed. Scheduling appointments was never difficult. I am very grateful to Dr. Nguyen and his team. Ms. Avery and Ms. Danielle were also wonderful and always kept me updated promptly. I highly recommend Dr. Nguyen. He is more than a doctor—he is an angel! Words cannot express how much he means to me. Without his knowledge and guidance, I cannot imagine that I would have become a mother. He is the best doctor I have ever met.
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Kate Heffernan
7 months ago
Jan 25, 2026
Rachel at FCOI River North is one of the best phlebotomists I have ever met! She was friendly and patient, answered all my questions, and made the entire process easy and comfortable. We had a great conversation that helped me relax completely. She made the blood draw look effortless—and I have not been an easy draw in the past. Rachel's skill, professionalism, and warm manner turned what could have been a stressful blood draw into a very positive experience. Highly recommended!
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Danielle Gupta
7 months ago
Jan 29, 2026
I feel incredibly fortunate to be writing this while 9 weeks pregnant with our miracle baby, thanks to Dr. Nyugen and the entire team at FCI. Overall, my experience has been very positive. The waiting and frustrations we encountered were not a reflection of the practice, but rather the reality of the grueling infertility journey itself.
What my husband and I appreciated most about Dr. Nyugen was how thorough he was and how thoughtfully he took our feedback and concerns into consideration as part of my care. I never once felt dismissed or unheard.
Beyond Dr. Nyugen, the front desk staff and ultrasound technicians were all wonderful to work with: kind, professional, and supportive. While there are rotating nurses at times, that felt understandable and expected for a larger practice like FCI.
We are deeply grateful for the care we received and for the role this team played in helping us grow our family
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Marie Medina
9 months ago
Dec 20, 2025
Dr. Nguyen and his team showed tremendous patience and attention to detail while helping us pursue our dream. They genuinely care about patients, are sincere, and made us feel comfortable and confident that we were receiving the best care. We are very grateful to announce that our baby is due in April 2026, thanks to Dr. Nguyen and his team!
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Hannah Reinke
8 months ago
Dec 23, 2025
In short: I want to offer advice to those choosing a fertility specialist. Be prepared to be transferred among many nurses, receptionists, and call-center representatives. Advocate for time with your primary doctor and make sure your treatment moves forward properly, because FCI does not manage this well. I also encountered some cold and impatient healthcare staff. FCI appears overbooked, and service quality has suffered.
I began care at FCI in August. So far, I have had two unsuccessful intrauterine inseminations (IUIs) and plan to begin in vitro fertilization (IVF) next cycle. Dr. Nguyen is my primary physician, but honestly, I have barely heard from him over the past five months. To be fair, he was on leave, but he did not continue supporting me as he had promised before leaving.
After my second IUI failed, a nurse only called with the result and provided no other information. I was then told to schedule a temporary new-patient consultation with another doctor and saw Dr. Burks. I was emotionally low, frustrated, and deeply disappointed with the process. For months, I had been unable to reach a doctor and could communicate only with the nursing team, so I truly needed a thoughtful and understanding physician. However, Dr. Burks was 15 minutes late, seemed impatient with the appointment, and clearly had not reviewed my case. The visit wasted my time and money and left me more discouraged and upset. I understand that everyone has difficult or busy days, but as a healthcare professional, I sincerely hope staff can show more consideration to patients like me.
I was told to wait until Dr. Nguyen returned in January and schedule another appointment. The scheduling team kindly informed me that he was fully booked until mid-January, so I had to take whatever date was available.
I also want to say that the ultrasound technologists are excellent. They are friendly, kind, patient, and genuinely want my treatment to succeed.
My blood-draw experiences have been mixed. Most recently, after waiting two weeks for the pregnancy test following my second IUI, I encountered an impatient technician who was upset because I had not gone to the correct waiting room, even though the front desk had told me where to sit. Again, as someone who works in healthcare, I sincerely hope staff can be more sensitive to patients’ feelings.
I hope IVF succeeds and that FCI supports me better in the new year.
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Neha C
8 months ago
Jan 3, 2026
Throughout my fertility treatment at FCI, my nurse Jaye Dvorack was truly my angel. She is compassionate, patient, gentle, and deeply caring. After every treatment or blood test, I received a same-day call with updated results, the next treatment steps, and patient answers to all my questions. Follow-up was always prompt and thoughtful, making the process smoother and more reassuring.
She works alongside an excellent physician, Dr. Hirshfeld, whose expertise and guidance were essential to my treatment. I highly recommend them to anyone seeking fertility support at FCI.
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Lauren McDermott
8 months ago
Jan 8, 2026
After disappointing care and poor results at another fertility clinic, we came to Dr. Nguyen feeling discouraged—but from the first appointment, everything felt different. He spent extensive time reviewing our full medical history, previous test results, and treatment cycles and explained everything clearly and thoughtfully. Dr. Nguyen is meticulous, compassionate, and genuinely invested in our success. He even contacted us personally by phone and email, which was especially meaningful during such an anxiety-provoking process. Under his care, we achieved our best results ever. We are deeply grateful to him and his team and would recommend Dr. Nguyen without hesitation to anyone seeking fertility treatment.
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Hannah Rosenblat
9 months ago
Nov 27, 2025
FCI has an excellent team, including receptionists, nurses, ultrasound technologists, doctors, and others. Everyone I met was caring, patient, and positive. Dr. Kaplan consistently attended to my needs, and his team communicated very well. After two egg retrievals and two transfers, followed by the birth of my first child, I highly recommend FCI.
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Cathrine Cronin
9 months ago
Nov 27, 2025
This was an excellent experience. The staff were welcoming, the nurses and doctors were professional, and they made me feel very comfortable. I sincerely appreciate everything FCI has done for me!
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Pat Burns
9 months ago
Dec 9, 2025
Scheduling is a complete disaster, even with a referral. Everyone I contacted by phone or email ignored me and showed no interest in helping. I hope this is not a sign of the care and service I will receive if I finally secure an appointment. Please review your scheduling process and patient service standards!
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Cherisse Jones
10 months ago
Nov 5, 2025
I came to this clinic after a terrible experience elsewhere. Dr. Burks was wonderful, and so was her nurse Alyssa. Thanks to them, I welcomed my beautiful daughter. It took only one IVF cycle.
Thank you for everything you did. My dream finally came true.
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Madeline Caplice
10 months ago
Nov 12, 2025
Dr. Hirshfeld and her team, including her nurse Jay, are wonderful! They are knowledgeable, kind, and thoughtful.
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Brittany Lee
9 months ago
Nov 22, 2025
I first visited FCI in 2019 for elective egg freezing. Unfortunately, the experience was unpleasant, and I did not want to return. Over time, I decided to give FCI another chance because I wanted to try IVF. I began IVF at FCI in 2023, and I am incredibly glad I did. This time, I chose Dr. Channing Burks. I am deeply grateful to Dr. Burks and her excellent team. I worked closely with Dr. Burks and her nurse Alyssa and cannot thank them enough. They listened to my needs, worked through problems with me, and, most importantly, truly understood me. I no longer felt like just a "number." Everyone at FCI made me feel welcome, hopeful, and exceptionally well cared for.
The infertility journey is difficult, and mine was more complicated for several reasons. Dr. Burks always prioritized my health and safety and guided me through the entire process. She knew how deeply I wanted to become a mother and ensured that we did everything possible to achieve that goal. It was a long, difficult road, but I am now 41, in my second trimester, and pregnant with my first baby.
Thank you to Dr. Burks, Alyssa, and everyone at FCI. You brought light even to the darkest days!
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Jenna Davison
11 months ago
Oct 17, 2025
For the past three years, Jaye has been part of my life, caring for me at both the Glenview and Vernon Hills offices. From the beginning, she greeted me with a smile and put me at ease. Her kindness, gentle humor, and genuine care made every visit comfortable and reassuring.
Jaye always took time to listen and answer every question, especially when I needed extra reassurance and clarity. She has been a source of warmth and support throughout this journey.
Our family is about to graduate from FCI. We are deeply grateful but also sad knowing we will no longer see her. We will miss her tremendously and wish she could remain part of our lives.
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Nathaniel Miller
10 months ago
Oct 30, 2025
Update: Northwestern Medical is far more professional and efficient than FCI. They did not brush us off and provided standard hormone supplements from the outset. After consulting other providers, we learned that starting these supplements immediately is standard practice. Other doctors questioned why our FCI doctor had not prescribed them initially.
FCI feels like a game in which they delay as long as possible to extract more money. They pretend to need more information while we waste months or even years trusting them.
Update: I received a letter from FCI threatening that if I posted about my experience, they would "harass and cyberbully me and take appropriate action." I have data and evidence showing their lack of involvement and urgency. The evidence shows that refusing to accept their boilerplate paperwork and obstacles eventually worked. Perhaps FCI will treat this as a personal attack, as they expect all their clients to do? They spent less time sending me a private threat than they spent on our first IUI treatment. Money is all they care about.
Original review below, with names removed to protect the professionals' pride:
This team is terrible. They show no urgency at any stage of the process. We had to push constantly to make any progress.
I submitted an initial sample. They processed it in 4 days but did not give me feedback until I called two weeks later.
Our insurance request was approved, and they said processing would take two weeks. Because timing was critical or we would lose another month, we pushed them to act immediately. They refused to expedite the paperwork until we spent 6 hours a day on the phone with them for two consecutive days. We had to force the FCI team to deliver the paperwork to the insurer themselves because they showed no urgency. They were unhappy that we would not give up, but we ultimately received approval. We proved it could be done and did not take two weeks. It required initiative, which this team lacks.
Instead of doing their job, they terminated our relationship because we asked for the urgency every couple in our situation wants.
After our first IUI failed, they ended our relationship, despite the treating doctor's high success rate. FCI staff showed no compassion for the stress and anxiety patients endure. They dismissed us simply because we asked them to do their jobs. The arrogance of the entire staff was unbelievable.
We were not disrespectful to staff. We only asked your team to provide the services promised and the urgency every client in our situation wants. You terminated us because we proved you could do better, but you refused.
Your team was challenged. We proved paperwork can be processed when there is urgency. We did our best to understand every step fully and follow your professional recommendations. I completely agree with earlier patients' reviews. Your nurses gave unclear instructions, so we asked them to explain. Does that make us disrespectful clients? We did not swear; we used common sense. Your team abandoned us simply because we challenged the status quo.
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Samantha Weedfall
10 months ago
Oct 31, 2025
I had an excellent experience with FCI and Dr. Nguyen! During an emergency, Dr. Nguyen provided attentive care and made sure my husband and I stayed informed and reassured. Later, as our fertility doctor, he was caring, patiently answered all our questions, and even remembered our travel plans when scheduling treatment. We are thrilled to have conceived with his help! The entire FCI team, especially the Hinsdale team, was also extremely supportive and helpful throughout the process.
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Anne Smegner
11 months ago
Oct 4, 2025
Do not waste your time. I recommend the team at Ova, near Michigan Avenue, who take responsibility for your care and administrative work.
I could not reach FCI's clinical team, while its nonclinical and administrative staff were extremely unprofessional and predatory. They never sent me an invoice and referred me to collections two years later, leaving no option but to pay. Yet they still could not provide a bill. Jenny in billing promised to call back, but after 30 days I had to contact them again, with no resolution.
Because of these questionable practices, I cannot recommend trusting them with your medical care.
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Becky Tauber
11 months ago
Oct 4, 2025
I had the privilege of working with Gabby in an urgent situation, and her performance was exceptional. She went above and beyond to ensure my insurance matter was handled quickly and thoroughly while remaining kind and considerate throughout. Gabby made me feel supported and cared for during a stressful time and made the entire process smoother and easier. I am very grateful for her help and would recommend her without hesitation!
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Buick86 Buick86
11 months ago
Oct 4, 2025
I had blood drawn and the experience was excellent. I felt faint, and the phlebotomy team brought me water, a fan, and crackers and stayed with me until I recovered.
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Kate Spelman
12 months ago
Sep 7, 2025
I am astonished to see so many five-star reviews for her. FCI is clearly working hard to repair its reputation, at least on Google. Do not be fooled.
I became pregnant easily during my first IUI cycle at FCU, but I still have to say they are terrible. My body did its job—they did not. Words cannot describe how poor the communication is among providers, between providers and billing, and between providers and patients. They may be your best route to achieving your dream of pregnancy, but be prepared to fight them at every step to receive the care you need at the price you were quoted. Most importantly, if one department says something different from another, call to confirm and document everything. Everyone you speak with will give a different explanation, so keep your receipts, both literally and figuratively—they often try to charge you twice. To be clear, I do not believe this is the clinic staff's fault. The entire system fails to implement any consistent policies and reflects how little it truly cares about patients.
I look forward to FCI responding to this review by telling me to contact their patient advocate. With all due respect, give me a break. You have not earned any of my respect.
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Lauren Kramer
12 months ago
Sep 9, 2025
Their treatment is too cold and sterile. I felt like a number being passed from one point to another. I do not recommend them at all.
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Brianna Cade
1 year ago
Aug 5, 2025
Today, August 5, 2025, I had an ultrasound and blood test, and I especially want to thank my ultrasound technician, Frannie! She was wonderful, warm, and friendly. She asked whether I wanted to insert the ultrasound probe myself or have her do it. She even told me the sizes of my follicles! She was so kind that I want her every time ❤️🫂💛🌻
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Nikola Rafajlovic
1 year ago
Aug 9, 2025
Dr. Sipe and his team are the most caring and considerate people we have encountered. After several failed attempts, we were initially nervous when we first met Dr. Sipe, but his kindness, care, warm welcome, and positive atmosphere made us feel he was the right person for the job. From day one, my wife and I smiled whenever we saw him and his team because we trusted him! We are delighted to announce that we successfully conceived and will welcome our first child in January 2026, all thanks to Dr. Sipe and his FCI team. We will always be grateful to him and will certainly recommend Dr. Sipe to other couples struggling to conceive and build a family.
We can sincerely say: Dr. Sipe, thank you for everything. We love you and will always remember everything you and your team did.
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Morgan Krauss
1 year ago
Aug 20, 2025
Elvis H and Selma at the front desk of the River North clinic were very helpful in scheduling my future appointments. Rosa, the ultrasound technician, has also remained cheerful and supportive throughout my year of treatment. I also love the entire phlebotomy team. They are genuinely fun!
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Tash
1 year ago
Aug 23, 2025
Nurse Jaye was very compassionate and patient with me. I felt that she truly listened and cared about every detail. Dr. Hirshfeld and her team are making my dream come true before my eyes. I wish there were more stars available so I could give them more than 5!
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Chris Bailey
1 year ago
Jul 1, 2025
I have received services here for more than six months. The staff are very friendly and always courteous. I have seen them go out of their way to help patients and meet their needs. Highly recommended, and thank you to Ariel Carr and the staff!
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Taylor Neverman
1 year ago
Jul 12, 2025
Christina in ultrasound is wonderful! She is welcoming and professional!
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C D
1 year ago
Jul 14, 2025
My experience was extremely frustrating, especially my communication with Ingrid in finance. Two months ago, I contacted FCI to schedule a consultation, but my husband's insurance had to be updated after he changed jobs. I was told Ingrid needed one week to verify the new insurance information before we could schedule. Despite repeated follow-ups, we received no update and could not schedule his consultation for two months.
Ingrid had also previously given me three different billing estimates because she used the wrong treatment plan. It took weeks to receive the final version, which was still incorrect. I ultimately identified the billing error because my employer had to verify every charge before reimbursing me.
For a fertility clinic where time is so precious, this level of disorganization and unresponsiveness is unacceptable.
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Kristy Wood
1 year ago
Jul 14, 2025
I had an excellent experience at this clinic and working with Dr. Nguyen and the team. Needing major surgery before IVF was unexpected, but the team made the process as painless as possible and ensured I felt supported throughout.
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Liz Harper
1 year ago
Jul 17, 2025
I am deeply disappointed by my experience with this clinic. After an IVF transfer that was already challenging due to inadequate guidance and minimal follow-up, I learned that the pregnancy was ectopic. I returned the next day for methotrexate treatment, yet despite three monitoring appointments and countless daily portal messages and voicemails, I received no follow-up for more than 10 days.
I had been told that although my doctor was retiring, she would continue supervising my treatment because of my high-risk condition. Unfortunately, that supervision never occurred, leaving me without appropriate medical support during an extremely vulnerable and critical period.
No patient should endure such physical and emotional pain without adequate care or communication. Transferring clinics was not only necessary but the best decision I could make.
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Maya Monro-Somerville
1 year ago
Apr 30, 2025
A very disappointing experience. Poor organization, terrible technology/patient portal, no follow-up or return calls after complaints, and no follow-up after a failed IUI. It has been three weeks.
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Aleksandra Timakova
1 year ago
May 20, 2025
Adelina was amazing! Extremely friendly and informative.
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Briana Komosa
1 year ago
Jun 10, 2025
I became a gestational carrier through an independent surrogacy journey! Dr. Hirshfeld and the rest of the medical team at Fertility Centers of Illinois were excellent. They were consistently kind, fast, and efficient. They answered every question from me and the intended parents and communicated smoothly.
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Erin Zeller
2 years ago
Mar 1, 2025
Terrible experience and very poor management. I repeatedly emailed and called the finance department for an itemized invoice for my employer reimbursement plan. They delayed for 6 months until my bill was about to go to collections. When I scheduled bloodwork and an ultrasound, they booked only one of the services, so I had to return a second time. FCI, get organized. Your patients do not need the added stress caused by your disorganization. I will not return and strongly recommend that other patients find another clinic.
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Nicki Lee
2 years ago
Feb 25, 2025
This is a very helpful clinic. All staff, nurses, and physicians were friendly, welcoming, and helpful throughout the cycle. In addition to our clinic experience, we recently had an unfortunate parking situation in which our car was accidentally towed from the downtown surgical center. The staff quickly resolved the problem and compensated us for the inconvenience. We greatly appreciate the clinic management team's prompt resolution and highly recommend this clinic for its excellent medical care.
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Brittney
2 years ago
Feb 21, 2025
I had a wonderful experience at FCI with Dr. Burks and her nurse, Alyssa. I was impressed by how quickly I was seen and found all initial testing and consultation appointments very thorough. Once I began retrieval, monitoring appointments were easy to schedule; they open at 6:30 a.m., which is wonderful. Alyssa always called within a few hours to review medication instructions. The clinical team was always caring and gentle. Phlebotomy staff are the best!! You do need to be proactive and stay on top of the financial side. Even with a large deposit on file for my procedures, I received automated billing texts. Sometimes it was difficult to know exactly what I owed. After messaging the financial team, they clarified everything. I would absolutely return to FCI for future procedures. My care felt very personalized.
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Elizabeth McElherne
2 years ago
Feb 13, 2025
**Update - I called again on Tuesday. The manager was supposed to call me back that day, but still has not called two days later. This place takes your money and insurance and runs.
I am truly disappointed with FCI. I had heard positive things and had few complaints during the egg-freezing process. As soon as my egg freezing was complete, I began having problems. They removed all my medical history and records of what I had frozen. When I called repeatedly to follow up, they told me I would need to fax a request and pay $50 to obtain that information. I left several voicemails asking to speak with a manager but never received a return call. They did, however, make sure to send me a bill for a late fee related to a Zoom appointment I had paid for.
I would never recommend this practice. After such a stressful and important procedure, I do not believe this practice should be entrusted with these materials for women or their families.
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Aisha van Ter Sluis
2 years ago
Jan 25, 2025
Do not rely on this clinic for local monitoring. My embryos are in New York, and I went to FCI for local monitoring this morning. They never sent the results, answered the phone, or responded to my messages. I just spoke with the on-call nurse, Ashley, who was extremely rude and dismissive. She told me the results had 'already' been faxed earlier. I asked whether she could resend them because my doctor had no reason to withhold my results and had actually called me twice out of concern. We needed to know whether I could increase my dose and add a new medication tomorrow. She actually hung up on me after saying she would call me back! She then called back and said she could send one result but not the other. She made me feel like a major inconvenience, as though she had more important things to do and the failure of my cycle was not her problem. Stay away.
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Sarah Safi
2 years ago
Dec 19, 2024
Dr. Sipe and his team were outstanding throughout our fertility journey! They provided continuous support by answering questions, reassuring my husband and me, and helping us navigate challenges along the way. Their care and dedication made a significant positive difference, and we are very grateful for their efforts.
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Liza Hyde
2 years ago
Dec 20, 2024
I cannot say enough wonderful things about FCI, especially Dr. Kaplan and his outstanding team! From the moment I walked in, the entire staff made me feel welcome and supported. The doctors were knowledgeable and compassionate and always took time to explain every step of the process. The nursing and administrative teams were equally amazing, ensuring that all my questions were answered and that I felt comfortable throughout my journey. Thanks to their expertise and care, my dream of building a family came true. I highly recommend this clinic to anyone seeking fertility treatment. They truly go above and beyond!
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Lakesha Giles
2 years ago
Dec 20, 2024
The nursing staff and Channing Burks Chatmon, MD, were wonderful. Every step went smoothly, with detailed instructions to ensure the best outcome. They went above and beyond to make sure I took all my medications throughout the cycle and followed up to ensure I was doing well after the procedure and in the following weeks. Dr. Burks also made time in her very busy schedule to address my husband's and my concerns. The result was our beautiful baby girl. I also worked with the staff and phlebotomists at the Hinsdale location, and they were wonderful too. First-class medical care.
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Kelly O'Connell
2 years ago
Jan 6, 2025
I had a great experience freezing my eggs and preserving my fertility here. Timing is very important during the process, and they always made time for me when needed. This included getting medication for me on a Sunday afternoon! Nurse Avery and Dr. Rapisarda took excellent care of me, and I would recommend their clinic to anyone.
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Logan Bresnahan
2 years ago
Jan 15, 2025
Their patient portal is terrible. First, they created my account with a misspelled email address, so I had to wait about a week for IT to fix it before I could log in. Second, they did not upload my tests and records to the portal. When I called for help, they transferred me to another company, Shady Grove Fertility, which apparently had my records because I was no longer an active patient. I am not sure, because I could not log in there either. When I called Shady Grove, the automated message said records could take up to 30 days and requests would not be expedited...useless. Personally, I found the doctor who conducted our initial consultation unpleasant. There was no introduction, and they referred to me simply as “you” throughout. They also seemed annoyed by my questions. Apart from that, the other staff were friendly.
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12 doctors
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Operating for many years
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PGT IVF
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Clinic Address
900 N Kingsbury St Suite RW6, Chicago, IL 60610
CDC Cumulative Live-Birth Rates
Data source: U.S. CDC 2022 Annual ART Report (12-month cumulative live-birth rate per intended egg retrieval; own eggs)
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Annual Total Cycles
3,918 -
U.S. Cycle Median
511
Clinic Appointment
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