Fertility Centers of Illinois - Chicago, United States
     
4.4
Consultations 41
Reproductive Medicine
Hours: 06: 30 - 16: 00
Write a Review Share Save Add Photos Suggest a Correction
Clinic Details

Fertility Centers of Illinois® is one of the leading infertility treatment practices in the United States and has provided

advanced reproductive endocrinology services in the Chicago area for more than 35 years, helping bring more than 42,000 babies into the world and counting.

 

We offer comprehensive fertility treatment. In addition to a nationally recognized team of reproductive endocrinologists, patients have access to distinctive services including professional counseling from licensed clinical psychologists, patient education programs, and innovative financial options.

 

Our goal is simple: to provide the highest-quality care leading to healthy pregnancies. Many of us have personally faced fertility challenges, and we draw on those experiences to offer compassion and hope while making a difference in your journey.

 

Your miracle. Our mission. ®

This idea drives our work at Fertility Centers of Illinois.

 

Helping people become parents is our life's work and mission. Compassionate, comprehensive fertility care, leadership in the field, advanced medical education and research, and collaboration with industry partners offer our patients many potential advantages.

 

Every person and couple is unique, so each treatment plan is tailored to individual circumstances, including emotional, physical, and financial needs.

 

Whether you are beginning your journey or have exhausted many options, we will work with you toward your dream of building a family. Nothing gives us greater satisfaction.


Listing Highlights

  • Free estimate

Photos and Videos
View All 3 Photos
Location and Hours
900 N Kingsbury St Suite RW6, Chicago, IL 60610
Reset Map Get Directions

  • Monday

    06: 30 - 16: 00

  • Tuesday

    06: 30 - 16: 00

  • Wednesday

    06: 30 - 16: 00

  • Thursday

    06: 30 - 16: 00

  • Friday

    06: 30 - 16: 00

  • Saturday

    Closed

  • Sunday

    Closed

    • Closed Now
    Facilities and More
    • Credit cards accepted
    Doctors at This Clinic
    Dr. Allison K. Rodgers, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 71

    Female infertilityMale infertility
    5.0

    Free Consultation
    Dr. Brian Kaplan, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 72

    Female infertilityMale infertility
    4.4

    Free Consultation
    Dr. Channing Burks Chatmon, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 73

    Female infertilityMale infertility
    4.4

    Free Consultation
    Dr. Christopher Sipe, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 74

    Female infertilityMale infertility
    5.0

    Free Consultation
    Dr. Edward Nguyen, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 75

    Female infertilityMale infertility
    3.8

    Free Consultation
    Dr. Elie Hobeika, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 76

    Female infertilityMale infertility
    5.0

    Free Consultation
    Dr. Jane Nani, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 77

    Female infertilityMale infertility
    5.0

    Free Consultation
    Dr. Jennifer Hirshfeld-Cytron, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 78

    Female infertilityMale infertility
    5.0

    Free Consultation
    Dr. John Rapisarda, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 79

    Female infertilityMale infertility
    4.6

    Free Consultation
    Dr. Megan Sax, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 80

    Female infertilityMale infertility
    4.1

    Free Consultation
    Dr. Meike Uhler, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 81

    Female infertilityMale infertility
    4.0

    Free Consultation
    Dr. Samuel Ohlander, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 82

    Female infertilityMale infertility
    4.5

    Free Consultation
    Featured Reviews
    This information was provided by the listed organization. Please verify it independently.
    Reviews are for reference only. Consider official information and professional advice independently.
    ×
    Review Fertility Centers of Illinois - Chicago, United States
    On-Site Overall Rating

    75 ratings

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars
    Jun 18, 2026
    尽管因为一次不愉快的就诊经历不得不更换医生，但前台、护士、超声科和抽血团队的表现都非常出色！这个团队沟通顺畅，而且很有耐心。他们总是准时到达，并且在规划一些可能让人感到不知所措的事情时，能提供极大的帮助。作为一名患者，我相信您在面对这样一件大事时会尽力维护自己的权益，但我最终还是会向我的同事推荐这家诊所。
    Jun 22, 2026
    不孕不育的治疗之路无比艰难，虽然我们都期盼治疗能带来幸福，但有时事与愿违。我的医疗团队不仅在治疗过程中给予了我极大的帮助，在经历失去宝宝的痛苦时，他们的支持也同样意义非凡。特别感谢我的团队：Hobeika 医生和 Shannon R，还有 Rosa，她是最优秀的超声技师之一——她医术精湛，待人亲切，每次她为我做检查都让我感到无比愉快。
    May 27, 2026
    在我经历了多年治疗的反复和失败后，他们帮助我重建了家庭。特别是阮医生和他的团队，他们绝对是最棒的。萨克斯医生和戈医生也一路给予了我极大的帮助和关怀。
    May 27, 2026
    去这家诊所比打针还难受。他们就是想方设法敛财，根本不在乎顾客的感受——他们会漫天要价，想方设法偷偷加钱，不管他们之前说的价格是多少，都希望你分心，不会注意到重复收费。
    May 28, 2026
    我对FCI River North和阮医生赞不绝口！工作人员和护士都非常友好热情，与阮医生合作更是令人愉快。他让我感到放松自在，我的感受得到了重视和倾听。初次咨询时，我们花了大约一个小时的时间（这简直是闻所未闻！），这让我很放心地安排手术。能与这样一位专家合作进行子宫内膜异位症切除手术，我感到非常幸运——我强烈推荐他！
    Jun 3, 2026
    我和我丈夫对伊利诺伊州莫克纳生育中心及其出色的团队感激不尽，他们一路以来给予了我们莫大的帮助。从第一次预约开始，我们就感受到了他们的友善、体贴和专业。我们的医生Go医生、护士Montanna以及所有工作人员都让我们在这段充满挑战和情绪波动的求子过程中感到无比的关怀和支持。 整个团队总是积极响应，知识渊博，乐于解答我们的疑问，让我们在每一步都感到安心和自信。他们对患者的奉献精神体现在他们所做的每一件事中。 经过两年的生育治疗，我们终于迎来了宝宝的到来，我们无比激动。我们将永远感激这家诊所在我们实现为人父母的梦想过程中所发挥的作用。他们给予我们的关怀、鼓励和专业的指导至关重要。 如果您正在寻找一家真正关心患者、竭尽全力提供卓越服务的生育诊所，我强烈推荐他们。他们改变了我们的人生，我们将永远铭记他们在整个求子过程中给予我们的莫大支持。
    Jun 3, 2026
    我于2022年首次来到FCI，成功进行了全药物辅助胚胎移植，并生下了我现在快3岁的孩子。 时间快进到2026年，我对之前在其他地方接受的治疗并不满意，于是决定将剩余的胚胎移植到FCI。这一次，我接受了改良自然冷冻胚胎移植（FET），而这次的体验再次超出了我的预期。 由于过去的医疗创伤，我的丈夫陪同我参加了每一次预约。从一开始，FCI的团队就让我们感到舒适和安心。前台工作人员热情友好、高效周到，始终让我们感受到重视和关怀。 超声技师们非常出色。他们富有同情心、知识渊博，并且耐心细致地解释了所有事项。他们甚至不遗余力地帮助我了解相关知识，并解答我在整个过程中遇到的问题。 抽血师们也很棒——动作迅速、轻柔，总是面带微笑地迎接我们，尽可能地减轻了抽血的疼痛感。 我的护士艾弗里和阿什利非常棒。她们沟通及时，让我随时了解治疗进展，从不让我等待重要的更新或结果。 最重要的是，阮医生非常出色。他为人亲切、细致周到、耐心细致，并且真心实意地关心我的病情。他花时间与我讨论所有可能的结果和方案，以防万一，这让我感到安心和有准备。他的专业精神和同情心在整个过程中发挥了巨大的作用。 我通过FCI成功怀孕两次，每次都采用了不同的治疗方法，我可以自信地说，我非常感激我所得到的照顾。我没有任何不满，并强烈推荐FCI。感谢整个团队帮助我们组建家庭。
    Apr 28, 2026
    Dr. Nguyen and his team provided an exceptional experience from start to finish. The entire process was smooth, reassuring, and handled with great care. They were very supportive and understanding, patiently answered my questions at every step, and made sure I felt comfortable. I sincerely appreciate their professionalism and compassion and highly recommend their clinic.
    Apr 28, 2026
    Everyone was very kind. They did their best to make an uncomfortable situation feel calm and easy. I especially liked the atmosphere in the exam room. The soft lighting and soothing music created a very comfortable environment.
    May 1, 2026
    Words cannot express how grateful I am to Dr. Nguyen. From the moment I began my fertility journey, he did everything possible to support me through the complex and emotional challenges of endometriosis and adenomyosis. From the start, Dr. Nguyen demonstrated exceptional skill, sound judgment, and genuine compassion. He took time to truly understand my far-from-straightforward condition and developed a thoughtful, personalized treatment plan to give me the best chance of success. During treatment, Dr. Nguyen performed surgery, including a biopsy, to ensure we had the most accurate information before proceeding. He also guided me through two embryo transfers and developed several protocols tailored to my situation. At every step, he was meticulous, attentive, and committed, continually refining the plan to achieve the best possible outcome under difficult circumstances. What stands out most is not only his medical expertise but also his exceptional patient care. He never made me feel like just another patient or number. Even during the hardest moments, he remained patient, reassuring, and fully engaged. He explained everything clearly, answered every question, and made sure I felt supported and informed throughout. Endometriosis and adenomyosis can make fertility treatment stressful and uncertain, but Dr. Nguyen's strategy, persistence, and optimism were invaluable. I always felt that someone was truly advocating for the best outcome for me. I also want to thank his excellent team. His nurse Avery was consistently compassionate, responsive, patient, and genuinely caring. Over the past year and a half, every staff member and technician at the clinic was kind, supportive, and professional at each visit. Their warmth and attention to detail made this difficult journey much easier. After a long and challenging journey, I am incredibly grateful to say that I recently graduated from the clinic. It felt surreal, and it would not have been possible without the care of Dr. Nguyen and his team. If you are facing complex fertility issues, especially those related to endometriosis or adenomyosis, Dr. Nguyen is an outstanding choice. His dedication, knowledge, and compassion are remarkable. I am sincerely grateful to him and his team for their care and the profound impact they had on my journey.
    May 1, 2026
    I keep receiving the same bill even though I already paid it. I have called repeatedly, and they say it has been resolved, but the bills keep coming and now they are threatening collections. This clinic's paperwork is terrible. If you receive treatment here, you will have to struggle with the insurance company yourself. It took me six months to figure things out. They do not care whether you actually received your medication; you have to call the insurance company yourself to ask which costs are covered. I really liked my nurse, who always responded promptly. One phlebotomist was so skilled that I could not even feel the needle. I called in a panic about details no one had told me before, and thankfully the front desk helped resolve the issue. Both deserve five stars.
    May 12, 2026
    I cannot say enough good things about my experience at FCI River North. From the moment I stepped into the prison, I could feel the warm and welcoming atmosphere, which was especially important during such a stressful time. I especially want to thank Montanna. She is absolutely the best nurse! She is always so welcoming and genuinely kind. No matter how busy the clinic is, she patiently and thoroughly answers every question I have. Having someone like her by your side truly makes a difference.
    Apr 8, 2026
    I am currently a patient here and this is my first fertility treatment. Unfortunately, it has not gone well. Dr. Go is kind, but there is no communication outside appointments. Only the nurses are available, and even they are not always online. I have had to leave several messages, and no one calls to explain laboratory results. I have to research them myself online. There also appears to be a serious communication gap between the finance and nursing teams. We were supposed to begin our first IUI cycle, but at the last minute we were told that my husband needed genetic screening, so we had to postpone for a month. This could have been addressed weeks earlier. In addition, because finance and nursing did not communicate, no one confirmed whether my husband could come to the clinic for testing. I had sent them his insurance information two weeks before the scheduled start of the IUI cycle. It has now been almost three weeks, and his test results still have not been updated. I have had to keep contacting them and now feel as though I am bothering them.
    Apr 12, 2026
    I had to visit this location because my usual location is closed on weekends. The staff were very friendly, and although I came only twice, the receptionist, Selma, remembered me and welcomed me with a smile.
    Apr 14, 2026
    This was a deeply disturbing, extremely unsafe, and terrible experience. Even the Better Business Bureau's D- rating seems generous. For privacy reasons I cannot provide details, but I want to warn others: the number and severity of the errors made while I was under their care were shocking.
    Apr 21, 2026
    I had an excellent experience at FCI River North. I am now 8 months pregnant and preparing to welcome my first baby, all thanks to Dr. Jennifer Hirshfeld-Cytron and her team. Dr. Hirshfeld is knowledgeable, professional, kind, and thoughtful. We were impressed by how closely she monitored each cycle and made adjustments when needed. I had many fears and concerns, but she patiently explained the entire process and presented several options, which reassured me. She thoughtfully accommodated my requests and made treatment as comfortable as possible. Her nursing team was also wonderful. I worked primarily with Alex, and she and the other nurses were kind, helpful, and patient in guiding me through everything. They listened during several unsuccessful cycles and ensured I understood every task, such as ordering medications. They also sent me a calendar with daily medication schedules, appointments, and follow-ups. Having blood drawn several times a week could be frightening, but the phlebotomy team made it much easier. I am especially grateful to Karina, Jennifer, and Samantha! I saw them so often that they felt like close friends, and they helped me tremendously. The ultrasound technicians were excellent as well. Thank you to FCI's outstanding team, especially Dr. Hirshfeld. Words cannot express how grateful I am that she helped us conceive our first child! Although it was a minor issue, I occasionally had difficulty with scheduling, communicating with the financial coordinator/team, and having prior authorizations sent to my pharmacy. Responses were sometimes slow, which may have caused delays and additional stress. FCI also has an excellent counselor whom they can refer you to if needed. The entire medical team involved in IVF retrievals, testing, and transfers—from nurses and assistants to embryologists and anesthesiologists—was outstanding. I was very nervous on every procedure day, but someone was always there to comfort and reassure me. Thank you all so much!
    Apr 22, 2026
    My experience at FCI River North was exceptional! All the nurses, phlebotomists, ultrasound technicians, administrative assistants, and doctors were fantastic. My nurse Gianna was especially kind and attentive and made me feel very safe throughout the process.
    Mar 25, 2026
    Mar 26, 2026
    Mar 30, 2026
    Nurse Jaye was the best part of the whole journey at FCI, and I cannot thank her enough. She was so personable and empathetic - both when we were receiving good and bad news. After each appointment she called to break down results and make sure we felt informed. Jaye was my go to resource to survive the process and walked us through how to do all of the injections. She helped make everything less scary and overwhelming. I feel so lucky to have worked with Nurse Jaye and Dr. Hirshfeld at FCI! My husband and I would highly recommend FCI if you are considering fertility treatment. They run like a well oiled machine and have seen it all. Everyone was so kind and professional.
    Apr 2, 2026
    Mar 9, 2026
    I am a CCRM NYC patient who had to travel to Chicago for a funeral in the middle of my cycle. CCRM also has a Chicago location, but because it was new, it did not accept outside patients on weekends, when I needed care. I scheduled with FCI, but when they saw the order came from CCRM NYC, they canceled because CCRM was a ‘competitor.’ I went to FCI in person and explained the situation to Season at the front desk: CCRM Chicago could not schedule me, and FCI had already booked me until learning I was a CCRM NYC patient. Season refused to schedule me, as did other FCI staff, even after my treating physician called to explain the unusual circumstances. I understand competition between fertility centers, but FCI's lack of empathy toward a mid-cycle patient who was in Chicago due to circumstances beyond her control was incomprehensible.
    Mar 12, 2026
    Dr. Nguyen was so nice and knowledgeable! He made me feel at ease and calmed my anxiety about needing surgery to correct a defect in my uterus. The surgery went so well and my recovery time was so short and with minimal pain! Thank you Dr. Nguyen and his team.
    Jan 31, 2026
    I highly recommend Dr. Hirschfeld-Cytron and her outstanding team. I first met her five years ago for an egg retrieval, and she has consistently provided exceptional expertise and compassionate care. I am now finally pregnant and extremely grateful to her. From the beginning, Dr. Hirschfeld-Cytron made me feel respected and cared for, not merely treated as an infertility case. She explains complex medical details in understandable language and truly listens to my concerns. Her support team is equally excellent. In a stressful setting, they make every arrangement easy and convenient. Their responsiveness continually amazes me; they usually answer messages the same day. Whether ensuring my medication arrives on time or calling to check on me, they handle every detail with exceptional care. If you want a doctor who truly cares, look no further.
    Feb 12, 2026
    Jan 17, 2026
    FCI truly gave me the help I needed. Scheduling appointments was never difficult. I am very grateful to Dr. Nguyen and his team. Ms. Avery and Ms. Danielle were also wonderful and always kept me updated promptly. I highly recommend Dr. Nguyen. He is more than a doctor—he is an angel! Words cannot express how much he means to me. Without his knowledge and guidance, I cannot imagine that I would have become a mother. He is the best doctor I have ever met.
    Jan 25, 2026
    Rachel at FCOI River North is one of the best phlebotomists I have ever met! She was friendly and patient, answered all my questions, and made the entire process easy and comfortable. We had a great conversation that helped me relax completely. She made the blood draw look effortless—and I have not been an easy draw in the past. Rachel's skill, professionalism, and warm manner turned what could have been a stressful blood draw into a very positive experience. Highly recommended!
    Jan 29, 2026
    I feel incredibly fortunate to be writing this while 9 weeks pregnant with our miracle baby, thanks to Dr. Nyugen and the entire team at FCI. Overall, my experience has been very positive. The waiting and frustrations we encountered were not a reflection of the practice, but rather the reality of the grueling infertility journey itself. What my husband and I appreciated most about Dr. Nyugen was how thorough he was and how thoughtfully he took our feedback and concerns into consideration as part of my care. I never once felt dismissed or unheard. Beyond Dr. Nyugen, the front desk staff and ultrasound technicians were all wonderful to work with: kind, professional, and supportive. While there are rotating nurses at times, that felt understandable and expected for a larger practice like FCI. We are deeply grateful for the care we received and for the role this team played in helping us grow our family
    Dec 20, 2025
    Dr. Nguyen and his team showed tremendous patience and attention to detail while helping us pursue our dream. They genuinely care about patients, are sincere, and made us feel comfortable and confident that we were receiving the best care. We are very grateful to announce that our baby is due in April 2026, thanks to Dr. Nguyen and his team!
    Dec 23, 2025
    In short: I want to offer advice to those choosing a fertility specialist. Be prepared to be transferred among many nurses, receptionists, and call-center representatives. Advocate for time with your primary doctor and make sure your treatment moves forward properly, because FCI does not manage this well. I also encountered some cold and impatient healthcare staff. FCI appears overbooked, and service quality has suffered. I began care at FCI in August. So far, I have had two unsuccessful intrauterine inseminations (IUIs) and plan to begin in vitro fertilization (IVF) next cycle. Dr. Nguyen is my primary physician, but honestly, I have barely heard from him over the past five months. To be fair, he was on leave, but he did not continue supporting me as he had promised before leaving. After my second IUI failed, a nurse only called with the result and provided no other information. I was then told to schedule a temporary new-patient consultation with another doctor and saw Dr. Burks. I was emotionally low, frustrated, and deeply disappointed with the process. For months, I had been unable to reach a doctor and could communicate only with the nursing team, so I truly needed a thoughtful and understanding physician. However, Dr. Burks was 15 minutes late, seemed impatient with the appointment, and clearly had not reviewed my case. The visit wasted my time and money and left me more discouraged and upset. I understand that everyone has difficult or busy days, but as a healthcare professional, I sincerely hope staff can show more consideration to patients like me. I was told to wait until Dr. Nguyen returned in January and schedule another appointment. The scheduling team kindly informed me that he was fully booked until mid-January, so I had to take whatever date was available. I also want to say that the ultrasound technologists are excellent. They are friendly, kind, patient, and genuinely want my treatment to succeed. My blood-draw experiences have been mixed. Most recently, after waiting two weeks for the pregnancy test following my second IUI, I encountered an impatient technician who was upset because I had not gone to the correct waiting room, even though the front desk had told me where to sit. Again, as someone who works in healthcare, I sincerely hope staff can be more sensitive to patients’ feelings. I hope IVF succeeds and that FCI supports me better in the new year.
    Jan 3, 2026
    Jan 3, 2026
    Throughout my fertility treatment at FCI, my nurse Jaye Dvorack was truly my angel. She is compassionate, patient, gentle, and deeply caring. After every treatment or blood test, I received a same-day call with updated results, the next treatment steps, and patient answers to all my questions. Follow-up was always prompt and thoughtful, making the process smoother and more reassuring. She works alongside an excellent physician, Dr. Hirshfeld, whose expertise and guidance were essential to my treatment. I highly recommend them to anyone seeking fertility support at FCI.
    Jan 8, 2026
    After disappointing care and poor results at another fertility clinic, we came to Dr. Nguyen feeling discouraged—but from the first appointment, everything felt different. He spent extensive time reviewing our full medical history, previous test results, and treatment cycles and explained everything clearly and thoughtfully. Dr. Nguyen is meticulous, compassionate, and genuinely invested in our success. He even contacted us personally by phone and email, which was especially meaningful during such an anxiety-provoking process. Under his care, we achieved our best results ever. We are deeply grateful to him and his team and would recommend Dr. Nguyen without hesitation to anyone seeking fertility treatment.
    Nov 27, 2025
    FCI has an excellent team, including receptionists, nurses, ultrasound technologists, doctors, and others. Everyone I met was caring, patient, and positive. Dr. Kaplan consistently attended to my needs, and his team communicated very well. After two egg retrievals and two transfers, followed by the birth of my first child, I highly recommend FCI.
    Nov 27, 2025
    Nov 27, 2025
    This was an excellent experience. The staff were welcoming, the nurses and doctors were professional, and they made me feel very comfortable. I sincerely appreciate everything FCI has done for me!
    Dec 9, 2025
    Scheduling is a complete disaster, even with a referral. Everyone I contacted by phone or email ignored me and showed no interest in helping. I hope this is not a sign of the care and service I will receive if I finally secure an appointment. Please review your scheduling process and patient service standards!
    Nov 5, 2025
    I came to this clinic after a terrible experience elsewhere. Dr. Burks was wonderful, and so was her nurse Alyssa. Thanks to them, I welcomed my beautiful daughter. It took only one IVF cycle. Thank you for everything you did. My dream finally came true.
    Nov 12, 2025
    Dr. Hirshfeld and her team, including her nurse Jay, are wonderful! They are knowledgeable, kind, and thoughtful.
    Nov 22, 2025
    I first visited FCI in 2019 for elective egg freezing. Unfortunately, the experience was unpleasant, and I did not want to return. Over time, I decided to give FCI another chance because I wanted to try IVF. I began IVF at FCI in 2023, and I am incredibly glad I did. This time, I chose Dr. Channing Burks. I am deeply grateful to Dr. Burks and her excellent team. I worked closely with Dr. Burks and her nurse Alyssa and cannot thank them enough. They listened to my needs, worked through problems with me, and, most importantly, truly understood me. I no longer felt like just a "number." Everyone at FCI made me feel welcome, hopeful, and exceptionally well cared for. The infertility journey is difficult, and mine was more complicated for several reasons. Dr. Burks always prioritized my health and safety and guided me through the entire process. She knew how deeply I wanted to become a mother and ensured that we did everything possible to achieve that goal. It was a long, difficult road, but I am now 41, in my second trimester, and pregnant with my first baby. Thank you to Dr. Burks, Alyssa, and everyone at FCI. You brought light even to the darkest days!
    Oct 15, 2025
    Oct 17, 2025
    For the past three years, Jaye has been part of my life, caring for me at both the Glenview and Vernon Hills offices. From the beginning, she greeted me with a smile and put me at ease. Her kindness, gentle humor, and genuine care made every visit comfortable and reassuring. Jaye always took time to listen and answer every question, especially when I needed extra reassurance and clarity. She has been a source of warmth and support throughout this journey. Our family is about to graduate from FCI. We are deeply grateful but also sad knowing we will no longer see her. We will miss her tremendously and wish she could remain part of our lives.
    Oct 30, 2025
    Update: Northwestern Medical is far more professional and efficient than FCI. They did not brush us off and provided standard hormone supplements from the outset. After consulting other providers, we learned that starting these supplements immediately is standard practice. Other doctors questioned why our FCI doctor had not prescribed them initially. FCI feels like a game in which they delay as long as possible to extract more money. They pretend to need more information while we waste months or even years trusting them. Update: I received a letter from FCI threatening that if I posted about my experience, they would "harass and cyberbully me and take appropriate action." I have data and evidence showing their lack of involvement and urgency. The evidence shows that refusing to accept their boilerplate paperwork and obstacles eventually worked. Perhaps FCI will treat this as a personal attack, as they expect all their clients to do? They spent less time sending me a private threat than they spent on our first IUI treatment. Money is all they care about. Original review below, with names removed to protect the professionals' pride: This team is terrible. They show no urgency at any stage of the process. We had to push constantly to make any progress. I submitted an initial sample. They processed it in 4 days but did not give me feedback until I called two weeks later. Our insurance request was approved, and they said processing would take two weeks. Because timing was critical or we would lose another month, we pushed them to act immediately. They refused to expedite the paperwork until we spent 6 hours a day on the phone with them for two consecutive days. We had to force the FCI team to deliver the paperwork to the insurer themselves because they showed no urgency. They were unhappy that we would not give up, but we ultimately received approval. We proved it could be done and did not take two weeks. It required initiative, which this team lacks. Instead of doing their job, they terminated our relationship because we asked for the urgency every couple in our situation wants. After our first IUI failed, they ended our relationship, despite the treating doctor's high success rate. FCI staff showed no compassion for the stress and anxiety patients endure. They dismissed us simply because we asked them to do their jobs. The arrogance of the entire staff was unbelievable. We were not disrespectful to staff. We only asked your team to provide the services promised and the urgency every client in our situation wants. You terminated us because we proved you could do better, but you refused. Your team was challenged. We proved paperwork can be processed when there is urgency. We did our best to understand every step fully and follow your professional recommendations. I completely agree with earlier patients' reviews. Your nurses gave unclear instructions, so we asked them to explain. Does that make us disrespectful clients? We did not swear; we used common sense. Your team abandoned us simply because we challenged the status quo.
    Oct 31, 2025
    I had an excellent experience with FCI and Dr. Nguyen! During an emergency, Dr. Nguyen provided attentive care and made sure my husband and I stayed informed and reassured. Later, as our fertility doctor, he was caring, patiently answered all our questions, and even remembered our travel plans when scheduling treatment. We are thrilled to have conceived with his help! The entire FCI team, especially the Hinsdale team, was also extremely supportive and helpful throughout the process.
    Oct 4, 2025
    Do not waste your time. I recommend the team at Ova, near Michigan Avenue, who take responsibility for your care and administrative work. I could not reach FCI's clinical team, while its nonclinical and administrative staff were extremely unprofessional and predatory. They never sent me an invoice and referred me to collections two years later, leaving no option but to pay. Yet they still could not provide a bill. Jenny in billing promised to call back, but after 30 days I had to contact them again, with no resolution. Because of these questionable practices, I cannot recommend trusting them with your medical care.
    Oct 4, 2025
    I had the privilege of working with Gabby in an urgent situation, and her performance was exceptional. She went above and beyond to ensure my insurance matter was handled quickly and thoroughly while remaining kind and considerate throughout. Gabby made me feel supported and cared for during a stressful time and made the entire process smoother and easier. I am very grateful for her help and would recommend her without hesitation!
    Oct 4, 2025
    I had blood drawn and the experience was excellent. I felt faint, and the phlebotomy team brought me water, a fan, and crackers and stayed with me until I recovered.
    Sep 5, 2025
    Sep 7, 2025
    I am astonished to see so many five-star reviews for her. FCI is clearly working hard to repair its reputation, at least on Google. Do not be fooled. I became pregnant easily during my first IUI cycle at FCU, but I still have to say they are terrible. My body did its job—they did not. Words cannot describe how poor the communication is among providers, between providers and billing, and between providers and patients. They may be your best route to achieving your dream of pregnancy, but be prepared to fight them at every step to receive the care you need at the price you were quoted. Most importantly, if one department says something different from another, call to confirm and document everything. Everyone you speak with will give a different explanation, so keep your receipts, both literally and figuratively—they often try to charge you twice. To be clear, I do not believe this is the clinic staff's fault. The entire system fails to implement any consistent policies and reflects how little it truly cares about patients. I look forward to FCI responding to this review by telling me to contact their patient advocate. With all due respect, give me a break. You have not earned any of my respect.
    Sep 9, 2025
    Their treatment is too cold and sterile. I felt like a number being passed from one point to another. I do not recommend them at all.
    Sep 17, 2025
    Aug 5, 2025
    Today, August 5, 2025, I had an ultrasound and blood test, and I especially want to thank my ultrasound technician, Frannie! She was wonderful, warm, and friendly. She asked whether I wanted to insert the ultrasound probe myself or have her do it. She even told me the sizes of my follicles! She was so kind that I want her every time ❤️🫂💛🌻
    Aug 9, 2025
    Dr. Sipe and his team are the most caring and considerate people we have encountered. After several failed attempts, we were initially nervous when we first met Dr. Sipe, but his kindness, care, warm welcome, and positive atmosphere made us feel he was the right person for the job. From day one, my wife and I smiled whenever we saw him and his team because we trusted him! We are delighted to announce that we successfully conceived and will welcome our first child in January 2026, all thanks to Dr. Sipe and his FCI team. We will always be grateful to him and will certainly recommend Dr. Sipe to other couples struggling to conceive and build a family. We can sincerely say: Dr. Sipe, thank you for everything. We love you and will always remember everything you and your team did.
    Aug 20, 2025
    Elvis H and Selma at the front desk of the River North clinic were very helpful in scheduling my future appointments. Rosa, the ultrasound technician, has also remained cheerful and supportive throughout my year of treatment. I also love the entire phlebotomy team. They are genuinely fun!
    Aug 23, 2025
    Nurse Jaye was very compassionate and patient with me. I felt that she truly listened and cared about every detail. Dr. Hirshfeld and her team are making my dream come true before my eyes. I wish there were more stars available so I could give them more than 5!
    Jul 1, 2025
    I have received services here for more than six months. The staff are very friendly and always courteous. I have seen them go out of their way to help patients and meet their needs. Highly recommended, and thank you to Ariel Carr and the staff!
    Jul 12, 2025
    Christina in ultrasound is wonderful! She is welcoming and professional!
    Jul 14, 2025
    My experience was extremely frustrating, especially my communication with Ingrid in finance. Two months ago, I contacted FCI to schedule a consultation, but my husband's insurance had to be updated after he changed jobs. I was told Ingrid needed one week to verify the new insurance information before we could schedule. Despite repeated follow-ups, we received no update and could not schedule his consultation for two months. Ingrid had also previously given me three different billing estimates because she used the wrong treatment plan. It took weeks to receive the final version, which was still incorrect. I ultimately identified the billing error because my employer had to verify every charge before reimbursing me. For a fertility clinic where time is so precious, this level of disorganization and unresponsiveness is unacceptable.
    Jul 14, 2025
    I had an excellent experience at this clinic and working with Dr. Nguyen and the team. Needing major surgery before IVF was unexpected, but the team made the process as painless as possible and ensured I felt supported throughout.
    Jul 17, 2025
    I am deeply disappointed by my experience with this clinic. After an IVF transfer that was already challenging due to inadequate guidance and minimal follow-up, I learned that the pregnancy was ectopic. I returned the next day for methotrexate treatment, yet despite three monitoring appointments and countless daily portal messages and voicemails, I received no follow-up for more than 10 days. I had been told that although my doctor was retiring, she would continue supervising my treatment because of my high-risk condition. Unfortunately, that supervision never occurred, leaving me without appropriate medical support during an extremely vulnerable and critical period. No patient should endure such physical and emotional pain without adequate care or communication. Transferring clinics was not only necessary but the best decision I could make.
    Apr 30, 2025
    A very disappointing experience. Poor organization, terrible technology/patient portal, no follow-up or return calls after complaints, and no follow-up after a failed IUI. It has been three weeks.
    May 20, 2025
    Adelina was amazing! Extremely friendly and informative.
    May 21, 2025
    Jun 10, 2025
    I became a gestational carrier through an independent surrogacy journey! Dr. Hirshfeld and the rest of the medical team at Fertility Centers of Illinois were excellent. They were consistently kind, fast, and efficient. They answered every question from me and the intended parents and communicated smoothly.
    Jun 17, 2025
    Maritza was very kind and gentle.
    Mar 1, 2025
    Terrible experience and very poor management. I repeatedly emailed and called the finance department for an itemized invoice for my employer reimbursement plan. They delayed for 6 months until my bill was about to go to collections. When I scheduled bloodwork and an ultrasound, they booked only one of the services, so I had to return a second time. FCI, get organized. Your patients do not need the added stress caused by your disorganization. I will not return and strongly recommend that other patients find another clinic.
    Feb 25, 2025
    This is a very helpful clinic. All staff, nurses, and physicians were friendly, welcoming, and helpful throughout the cycle. In addition to our clinic experience, we recently had an unfortunate parking situation in which our car was accidentally towed from the downtown surgical center. The staff quickly resolved the problem and compensated us for the inconvenience. We greatly appreciate the clinic management team's prompt resolution and highly recommend this clinic for its excellent medical care.
    Feb 21, 2025
    I had a wonderful experience at FCI with Dr. Burks and her nurse, Alyssa. I was impressed by how quickly I was seen and found all initial testing and consultation appointments very thorough. Once I began retrieval, monitoring appointments were easy to schedule; they open at 6:30 a.m., which is wonderful. Alyssa always called within a few hours to review medication instructions. The clinical team was always caring and gentle. Phlebotomy staff are the best!! You do need to be proactive and stay on top of the financial side. Even with a large deposit on file for my procedures, I received automated billing texts. Sometimes it was difficult to know exactly what I owed. After messaging the financial team, they clarified everything. I would absolutely return to FCI for future procedures. My care felt very personalized.
    Feb 13, 2025
    **Update - I called again on Tuesday. The manager was supposed to call me back that day, but still has not called two days later. This place takes your money and insurance and runs. I am truly disappointed with FCI. I had heard positive things and had few complaints during the egg-freezing process. As soon as my egg freezing was complete, I began having problems. They removed all my medical history and records of what I had frozen. When I called repeatedly to follow up, they told me I would need to fax a request and pay $50 to obtain that information. I left several voicemails asking to speak with a manager but never received a return call. They did, however, make sure to send me a bill for a late fee related to a Zoom appointment I had paid for. I would never recommend this practice. After such a stressful and important procedure, I do not believe this practice should be entrusted with these materials for women or their families.
    Jan 25, 2025
    Do not rely on this clinic for local monitoring. My embryos are in New York, and I went to FCI for local monitoring this morning. They never sent the results, answered the phone, or responded to my messages. I just spoke with the on-call nurse, Ashley, who was extremely rude and dismissive. She told me the results had 'already' been faxed earlier. I asked whether she could resend them because my doctor had no reason to withhold my results and had actually called me twice out of concern. We needed to know whether I could increase my dose and add a new medication tomorrow. She actually hung up on me after saying she would call me back! She then called back and said she could send one result but not the other. She made me feel like a major inconvenience, as though she had more important things to do and the failure of my cycle was not her problem. Stay away.
    Dec 19, 2024
    Dr. Sipe and his team were outstanding throughout our fertility journey! They provided continuous support by answering questions, reassuring my husband and me, and helping us navigate challenges along the way. Their care and dedication made a significant positive difference, and we are very grateful for their efforts.
    Dec 20, 2024
    I cannot say enough wonderful things about FCI, especially Dr. Kaplan and his outstanding team! From the moment I walked in, the entire staff made me feel welcome and supported. The doctors were knowledgeable and compassionate and always took time to explain every step of the process. The nursing and administrative teams were equally amazing, ensuring that all my questions were answered and that I felt comfortable throughout my journey. Thanks to their expertise and care, my dream of building a family came true. I highly recommend this clinic to anyone seeking fertility treatment. They truly go above and beyond!
    Dec 20, 2024
    The nursing staff and Channing Burks Chatmon, MD, were wonderful. Every step went smoothly, with detailed instructions to ensure the best outcome. They went above and beyond to make sure I took all my medications throughout the cycle and followed up to ensure I was doing well after the procedure and in the following weeks. Dr. Burks also made time in her very busy schedule to address my husband's and my concerns. The result was our beautiful baby girl. I also worked with the staff and phlebotomists at the Hinsdale location, and they were wonderful too. First-class medical care.
    Jan 6, 2025
    I had a great experience freezing my eggs and preserving my fertility here. Timing is very important during the process, and they always made time for me when needed. This included getting medication for me on a Sunday afternoon! Nurse Avery and Dr. Rapisarda took excellent care of me, and I would recommend their clinic to anyone.
    Jan 15, 2025
    Their patient portal is terrible. First, they created my account with a misspelled email address, so I had to wait about a week for IT to fix it before I could log in. Second, they did not upload my tests and records to the portal. When I called for help, they transferred me to another company, Shady Grove Fertility, which apparently had my records because I was no longer an active patient. I am not sure, because I could not log in there either. When I called Shady Grove, the automated message said records could take up to 30 days and requests would not be expedited...useless. Personally, I found the doctor who conducted our initial consultation unpleasant. There was no introduction, and they referred to me simply as “you” throughout. They also seemed annoyed by my questions. Apart from that, the other staff were friendly.

    Local Treatment Guides

    Chicago, USA IVF Clinic GuideComplete Guide to IVF Hospitals in the United States

    People Also Ask

    What documents are required for IVF treatment abroad? What tests should be done after trying to conceive for one year without pregnancy? Can I choose the baby's sex with overseas IVF? Why does my ovulation test keep showing a strong positive? What supplements are recommended when trying to conceive at an advanced maternal age?

    Popular City Guides

    New York, USA IVF Clinic Guide Bangkok, Thailand IVF Clinic Guide Houston, USA IVF Clinic Guide Los Angeles, USA IVF Clinic Guide Atlanta, USA IVF Clinic Guide San Diego, USA IVF Clinic Guide

    Free Fertility Advisor Support

    Our caring team will support you throughout the process.
    Get Free Information Help
    • 12 doctors
    • Operating for many years
    • PGT IVF
    • +1 3122228230
    • fcionline.com
    • Clinic Address
      900 N Kingsbury St Suite RW6, Chicago, IL 60610

    CDC Success Rates

    Data source: U.S. CDC 2022 Annual ART Report (cumulative live birth rate; new patients across all intended retrievals; own-egg cycles only)

    • Annual Cycles

      3427

    • U.S. Median

      511

    Clinic Appointment

    Please complete the form so we can provide the best support and help you begin your journey to parenthood.

    Book a Free Appointment
    About LinkedIVF
    LinkedIVF for Business
    Q&A Center
    Help Center
    Contact Us

    +1 5186183761

    Language

    English

    Country

    United States
    ©2026 LINKEDIVF All Rights Reserved

    We Will Contact You Soon

    Enter your details and we will contact you as soon as possible.
    • Preimplantation Genetic Testing and IVF
      Donor Egg or Sperm IVF
      Third-Party Reproduction Information (Subject to Local Law)
      Other

    By submitting, you agree to our Privacy Policy for processing the contact and enquiry information you provide, accept our Terms of Service and agree that we may contact you about this enquiry.