InVia Fertility Specialists - Crystal Lake, United States

The only good thing about InVia is Nancy at the Crystal Lake location. She is amazing! She does blood draws and ultrasounds very well, works incredibly fast, is always on time and flexible, and is exceptionally friendly. She truly is InVia's only gem. They should do everything they can to keep her.

My husband and I came here as a referral from our OB/GYN and I couldn't be more disappointed. I would rate a 0 if I could. Not only was Dr. Karande impossible to get a hold of, he was very focused on us changing our insurance to have better coverage for IVF before he even had my bloodwork or ultrasound. He also told us one thing and then the nurse messaged us the next day with different info. They are impossible to get ahold of, to get info from or even guidance. I feel more hopeless and lost than before. I had to also tell the nurses and staff the same info about myself more than 5 times EVEN THOUGH it was in my charts. From desk woman was rude to us and told us she would call to schedule something that she actually never did. Do not go here.

The woman who performed my blood test and ultrasound was very warm and friendly. She saw me early, and I was finished quickly. I remember her saying her name was Denise.

The nurse/front desk staff member was terrible. She called to schedule an appointment and said she would send the appointment details and instructions through my patient portal, but I received nothing. When I called back with questions about the upcoming appointment because I had received no information or confirmation, she acted as though I should already know every answer. This was despite my explaining that I had never received anything through the portal. It was very disappointing to be treated this way simply for asking questions.

Nancy is the best provider at the CL office. She is extremely efficient, kind, and friendly. She is always positive and makes me happy at every appointment!

Dr. Karande is very knowledgeable and tells you the facts. I moved here from out of state, and he quickly brought me in for a consultation. We established a timeline, and everything proceeded smoothly. I had several visits with the nurse at the Crystal Lake location, and she was an absolute delight! I love her.

After trying for a year without success, we were referred to Dr. Karande. The staff were very helpful and responsive. Most of my interactions were with Nancy at the Crystal Lake location, and she was amazing! She was extremely helpful and knowledgeable. Nancy calmed me when I felt nervous about the process and answered all my silly questions.

I wish I could say I even attended my scheduled appointment. Saying I had the worst experience at the Crystal Lake office would be an understatement. I chose this office after hearing positive reviews of Dr. Karande. My first interaction with the woman at the front desk when I arrived early left me embarrassed—not only for this office, but for everyone in healthcare—and insulted as a mother. She has clearly been allowed to make disrespectful comments to patients for far too long. I feel sorry for the office staff behind her, who likely hear her berate other people going through a very sensitive and emotional time. She needs better training and education on speaking kindly and respectfully to women with fertility difficulties. She does not belong in this field. Many women bear this emotional burden every day, and I was told my appointment would be greatly shortened because I had not completed laboratory testing before the consultation. I did not know this was required. She made me feel that my infertility was entirely my fault. No woman should be made to feel that way. Eighteen minutes before the appointment, as I was about to enter the parking lot, a very kind nurse called to ask whether I had the laboratory tests scheduled for the appointment. As I said, I did not know they were required for this consultation, but told her I would arrive at the office in two minutes. When I entered, the nurse I had spoken with was there and was very kind, while the sorry excuse for a receptionist told me to sit down. Because I was early and not in a hurry, and had waited so long for this appointment, I remained completely calm and sat down. Then she began barking at me from behind the desk. I was shocked because there had been no real greeting. She berated me for several minutes, blaming me for not having laboratory tests and an ultrasound. I told her I understood that the doctor might not be able to share much with me, but I had not realized. Honestly, after nearly two years of trying, what was one more month as long as I was on the right path? I received the call at 1:41 for a 2 p.m. appointment. She left me shaking, distressed, and crying uncontrollably. Never in my life had anyone who was supposed to be a medical professional spoken to me that way. By 1:55 I could not take it anymore and told her I would wait in my car because the doctor was late. I eventually calmed down, trusted my maternal instinct, and decided I would never allow anyone to speak to me that way or support an office that considered her behavior appropriate. Once I was resolved, I scheduled a new appointment with another fertility doctor. I returned and told her to inform the doctor when he arrived that I would not continue with the appointment or the practice because of her. She sent me away with, "Have a nice journey"—I could not believe her insensitive, ignorant comment. I do not want to spend another minute on this company, but I am angry. I decided to call and file a formal complaint so someone would know about this awful woman's behavior and, I hope, no other patient would endure what I and presumably many other caring prospective mothers have endured. I called a front-desk employee working from home. She was kind and intended to connect me with a "regional manager," but I was sent to a billing voicemail. Clearly that was not the manager, so I hung up and called again. Someone at another office answered and said they would transfer me to the manager, and I waited 20 minutes. Completely unacceptable, but apparently this is standard for this practice. Mothers, beware—choose another practice. Sending you all baby dust! And hoping you have a better experience.

Such wonderful staff! Nancy is by far the most amazing person I have ever met! I highly recommend this facility.

Invia fertility in Crystal lake location is great... Nancy was awesome and communication is very good! Highly recommend to anyone...