RMA New Jersey | Eatontown, United States

Very warm and friendly. Dr. Werner explained everything thoroughly and asked whether we had any questions. Highly recommended.

I was very pleased with the care I received during my recent visit. Dr. Mary Warner was attentive and knowledgeable and made sure I fully understood every step of the treatment plan. The staff was equally excellent—friendly, efficient, and attentive to detail. Everything went smoothly from check-in to departure. I truly felt cared for and respected. I highly recommend this clinic.

We had a wonderful experience at RMA, and all the doctors and staff were very dedicated. Thanks to them, we welcomed our beautiful daughter and are now expecting our second baby. We are deeply grateful for their professional support. They were extremely helpful throughout. The front desk, laboratory, and billing staff were organized and highly efficient. Special thanks to Dr. Molinaro and the two outstanding nurses, Michelle and Jandra. Your dedication and professionalism meant so much to us!

Given that our story had a happy ending, it is difficult not to give five stars. However, I need to explain why RMA did not receive all five... 1. The routine morning check-in process was chaotic. Initially, it was first come, first served, which I preferred because I also had to work. Then they switched to scheduled appointments. The process did run more smoothly, but not knowing when appointments would be available was very frustrating for working people who had to leave early but could not secure a slot, forcing them to use a lot of paid time off. I suggest returning to first come, first served. 2. They lost my husband's genetic blood-test results because we had to go on a weekend, when their regular phlebotomist was not there. This delayed a cycle and was managed poorly. 3. Billing: do better. If we overpay, reimburse us promptly. Also, when patients say they understand their insurance coverage, believe them and confirm further with the insurer. Do not make them pay more than necessary. 4. I cannot remember how many nurses we had. Eventually, they had to rely on a nursing team. I suppose that is their best solution to staff retention. But what is going on? We pay high fees for services; staff should receive fair compensation so they stay.

This star is for Maureen on RMA's financial team. She told me I had no IUI coverage and had to pay $3,500 out of pocket, which I did. I later called my insurer and learned that I did have IUI coverage and that RMA had already submitted a claim for my services and been paid. My insurer was shocked, considered this insurance fraud, and sent RMA a letter. I called Maureen repeatedly to explain, but she kept saying the payment had not arrived, that she was waiting for the insurer, and that I should call back later. After months of inquiries, I made one final call and demanded an answer. She said they could refund $600, but not the full $3,500. As a reminder, she should have acted proactively and refunded the full amount immediately after payment, rather than making me chase her constantly! I said I would not accept that and that my insurer was now involved. She said, "Have a nice day, ma'am," and hung up on me!!!! I was stunned that she could take advantage of a woman experiencing fertility problems and treat someone this way. My insurer has been very helpful and has now intervened and is contacting her on my behalf. This is terrible!!!! Update***** (August 11, 2025) Two years ago, they admitted it was their error and refunded the difference between my service fee and the insurance payment. They then called and asked me to remove this review because the issue had been corrected and resolved. Now, two and a half years later, they have sent me a bill claiming I owe additional money for the same service, and they have sent it to collections! What? How was this issue "resolved"? The financial team is a disaster. I now have to write them a letter, explain everything again, and reconcile the billing among me, my insurer, and them from two and a half years ago. As someone who struggled with infertility for years, underwent three IUIs (only one at RMA; after the financial crisis, I left and went elsewhere), and completed three rounds of IVF, the last thing you need is an unreconciled payment and a bill arriving two and a half years later.

I am currently seeing Dr. Werner at RMA in Eatontown. We have not started treatment yet, but their service has been amazing so far. Our nurse Katja always responds immediately and answers our questions. Dr. Werner is thorough with all testing and explains everything in detail throughout the process. All staff are friendly, and wait times at the clinic are short. I sincerely recommend them to anyone having difficulty on their path to parenthood. I will update after treatment and hope to have good news!

Dr. Werner truly is the best, and Katja is the kindest, most compassionate, and most responsible nurse I could imagine. After spending 18 months at a fertility clinic in Edison, enduring 5 failed IUIs, 3 failed embryo transfers, so much pain, and overstimulation, I was left with nothing but sadness and disappointment. The RMA team made my dream come true with a successful pregnancy after transferring just 1 frozen embryo in a modified natural cycle, with far less stress. Every transition was seamless—from my consultation in December to egg retrieval in February, a positive BETA in April, and graduation at the end of May. Every appointment went smoothly. Most importantly, I was relieved to finally receive a positive pregnancy test. Dr. Werner develops the perfect plan for each person. She takes the time to listen and understand, and her calm manner is pleasant and reassuring. Katja responds to portal messages very quickly, handles every concern with compassion and empathy, and consistently answers all questions throughout the process. Lisa, my insurance representative, and Dr. Reig, who performed my egg retrieval, also made the experience very positive. Everything at RMA is organized and timely. I highly recommend them to anyone struggling with infertility. I will always be grateful to Dr. Werner for helping me achieve my dream of a successful pregnancy, and I cannot wait to meet my angel baby!

Dr. Werner and the entire RMA team are outstanding. Communication was seamless, and their app made it easy to stay in touch with our assigned nurse, who was always up to date on my treatment plan. After every follow-up visit, I received prompt updates about my results, which gave me great peace of mind. Everyone was extremely helpful, from the front desk to the nurses, especially my nurse Andrea. The women who drew my blood were amazing. They made each needle stick easy and were always warm, kind, and reassuring throughout the process. I wish I could give them 20 stars! I am so grateful to this team. Keep up the great work!

I do not recommend RMA.

I am very pleased with my experience at RMA. They listened to my concerns, provided personalized treatment, and gave me a dedicated nurse whom I could contact with any questions. The entire staff seemed very positive and helpful. I wish I could stay with them throughout my pregnancy! Before this, I went to another fertility clinic in Wall, New Jersey, and had the exact opposite experience. I am glad to have found a place that truly cares about its patients.

Overall, I did not have the best experience at RMA. Unfortunately, when you need a facility like RMA to achieve your dream, you tolerate their nonsense. I will keep this brief because if you need fertility help, you will probably go here anyway, so a negative review may not deter you much. 1. They are very unprofessional. Your time does not matter to them. You wait endlessly for appointments, then are rushed when seen. You are just a number here. 2. The level of disorganization is incredible. 3. The nurses and portal are a complete joke. They never call when they say they will, and they constantly change your nurse/contact team. There is enormous turnover, and staff are always leaving. 4. If you call the main line, good luck finding someone who answers or is friendly. 5. They have too many patients. A procedure I needed was delayed because there were ‘not enough appointments.’ I will stop there, but you understand. It is a shame because they will never change, and we are at their mercy.

The care I received at RMA was so incredible that I do not know where to begin. From the moment I met Dr. Werner until I signed my discharge papers, I always felt well cared for. Communication was consistent throughout, my care felt organized, and everyone was on the same page. All the providers had a calm manner and treated me kindly. Even when things took an unexpected turn, Dr. Werner stayed with me through the end and showed nothing but support. She and my nurse Amy are absolute angels. I would recommend RMA to anyone seeking fertility treatment. It was the best decision my husband and I could have made.