Fertility Centers of Illinois - Hoffman Estates, United States

The service is terrible. They care only about money, not about your feelings or whether you have a child. They charge your credit card directly instead of billing your insurance, and they are unhelpful when you call with billing questions. Visiting a fertility clinic is already stressful enough, and they make it even worse. They also never tell you how much IVF medication will cost. The medication alone cost me 7000 dollars out of pocket. I spent 28000 dollars in total and did not have a baby.

I come here specifically for the phlebotomist, Salud. She is exceptionally skilled. My veins are very difficult, but she succeeds on the first attempt every time. She is so kind and makes the entire blood draw experience very pleasant. I am truly glad she is here.

It was a pleasure working with Vita, the ultrasound technician, at Hoffman Estates! And Riddhe, the amazing laboratory staff member! I am very afraid of blood draws, but her technique was gentle and smooth and made me feel comfortable. Overall, the experience here was excellent. Thank you all so much!

I am writing this review because we were fortunate to welcome our precious daughter. Dr. Nani was wonderful. She created a personalized treatment plan and carefully evaluated every possible cause of complications. Her nurse Lily was truly a lifesaver. She patiently answered all my questions and helped me throughout the process. Riddhi is the best phlebotomist I have ever worked with. She drew my blood many times, and I never bruised afterward. Vita was patient during every ultrasound and helped me stay calm. She was approachable and made me feel very comfortable throughout the process. It was also heartwarming that the front desk staff remembered my name. Alyssa and Nora were warm and friendly and patiently answered every question I had throughout the process. We were also fortunate to work with Dr. Burke Chatman for the egg retrieval and Dr. Go for the embryo transfer. Both were excellent. I know everyone's experience is different, but we were fortunate to conceive our daughter after our first embryo transfer. I am extremely grateful for this clinic's help. We truly feel very lucky.

I have a good experience every time I come here—the staff are extremely friendly. Dr. Nani is highly skilled and knowledgeable! The blood tests and ultrasounds always go smoothly, and Vita, the ultrasound technician, makes me feel relaxed every time I see her.

Vita was wonderful during my ultrasound! She was very friendly and helped me relax because I had been a little nervous. Thank you, Vita!

I had a very good experience at this clinic. The staff were friendly, professional, and considerate. The ultrasound went smoothly and I felt comfortable. The clinic was clean and well organized, and I did not have to wait long. I would definitely recommend this clinic to others.

Vita in the ultrasound department was very kind and patient and answered all my questions!

Riddhi and Salud are amazing!

Vita, the ultrasound technician, was very kind and explained everything in detail.

Vita is amazing! She is always kind, warm, and considerate. It is such a pleasure working with her!

I recently had an ultrasound appointment with Vita. She patiently explained what she was doing and what would happen next, which made me feel more comfortable about the examination. Vita is very kind!

Everyone at FCI is very caring! You are greeted with smiles every time you visit. It was wonderful to see Vita during my saline infusion sonogram this morning. She performed most of my ultrasounds when I was pregnant with my first FCI baby, so it was great to see a familiar face. I appreciated how thoroughly she explained each step before Dr. Nani took over, and they both explained the procedure in real time. I look forward to the next steps. 🙂

Vita, one of the nurses, is amazing! She is always so cheerful and positive and makes me feel comfortable!

Dr. Vita is wonderful! She is very professional and made me feel comfortable.

Vita performs my ultrasounds. She is highly skilled, gentle, and kind. Because frequent ultrasounds are very intimate, she makes sure you feel comfortable.

Riddhi is the best phlebotomist I have ever met! She succeeds on the first attempt every time. I have had many blood draws, and each was an ordeal, but Riddhi is completely different. She is wonderful.

The front desk staff, phlebotomist, and Vita, who performs ultrasounds, are all excellent! My experience with the nurses and Dr. Nani was not good. I have changed doctors and now go to HE for laboratory work and ultrasounds. If not for the receptionists, phlebotomist, and Vita, I probably would have gone elsewhere.

The entire team at Fertility Centers of Illinois truly transforms what can be an intimidating and overwhelming IVF journey into one filled with hope, compassion, and unwavering support. While our experience had its share of hiccups and hurdles, our team never wavered. They thoughtfully adjusted our plan and ultimately found the path that worked best for us to grow our family — something I will forever be grateful for. Dr. Burks was incredible throughout the entire process, continually refining our approach to give us the greatest chance of success. Our nurse, Maddie, was by my side every step of the way, patiently answering every question and offering reassurance whenever I needed it. Having primarily visited the Hoffman Estates office, I truly can’t imagine going through this journey without that team. Being greeted by name by Nora or Alyssa always made me feel seen and comforted — even on the hardest days. Riddhi is one of the best phlebotomists I’ve ever worked with. As someone with difficult veins who has a tendency to faint, I always felt completely at ease in her care. And I can’t begin to describe how special Vita is to us. She made the vulnerable and often nerve-wracking ultrasound appointments feel calm and reassuring — I somehow always left smiling. This process is not easy, but because of these extraordinary people, it will always hold a deeply special place in our hearts. We are so thankful for each of them and can’t wait to bring our baby by to meet the team once he or she arrives. 🤍

Had my SIS today and Vita and Dr Nani were wonderful! They explained all of the steps of the procedure both before and during so I knew exactly what was happening and they also explained what they were seeing, how they were assessing and the next steps. I honestly couldn’t have asked for a more comforting environment from them during this procedure. Thank you Vita and Dr. Nani!!

Words cannot express how grateful I am for this fertility clinic. From the moment I walked in, I felt welcomed, supported, and genuinely cared for. Every check-in began a positive experience. Alyssa greeted me warmly and kindly, and after only a few visits, she began addressing me by name. That may seem small, but in this setting it means so much. Many medical facilities do not offer this level of personal attention, and it immediately made me feel seen and valued. Riddni also consistently made my bloodwork a great experience. She is always friendly, calm, and highly skilled, making every blood draw quick and smooth. The appointment process is efficient, which I greatly appreciate because I can finish quickly and continue with my day. As I leave, Nora always says goodbye warmly and wishes me a good day. This final gesture completes the visit perfectly. This team works exceptionally well together. They make you feel like an individual, not just another patient or number. I have visited other clinics, including Glenview, which is clean and professional, but the team here truly stands out by going above and beyond. Their care, warmth, and attention to detail exceed expectations, and they deserve recognition. I am extremely grateful to this team and highly recommend this clinic to anyone seeking fertility care.

The FCI clinic in Hoffman Estates is excellent. Vita, the ultrasound technician, is very patient and professional.

Great experience.

Vita and Nora are the heart of the Hoffman office. I feel their care and support every time I visit. They always greet me with a smile and are consistently positive.

Overall, I am about 75% satisfied with FCI. Most of the clinical staff are warm and attentive, though a few are not. My favorite is Nora at the front desk/scheduling. She is compassionate, organized, quickly understands the issue, and has a positive attitude. My biggest problem is their outsourced billing and financial counseling staff. They seem to cut corners while acting as though they are doing everything possible. In less than a year, I had at least four financial counselors. The first three were hard to reach and communicate with, and getting a return call took tremendous effort. One was extremely rude. The fourth was at least friendly and proactively called and messaged me, but she failed to process my new insurance, delaying our next IVF cycle by a month. I am already in my forties and do not have time to lose. As another reviewer said, having major procedures such as egg retrievals and embryo transfers in Chicago is inconvenient if you would prefer to have them in Hoffman Estates. I was also uncomfortable that suburban residents nearly an hour from Chicago were asked to transport/provide a fresh semen sample and then wait another half hour for the egg/sperm procedure, while being told this was fine. Most fertility specialists advise that sperm survive outside the body for no more than an hour. We are both in our forties, and I think they should be more understanding of our desire for the freshest possible sample. They also need to reconsider their embryo transfer process. They tell you to drink plenty of water, not urinate before arriving, and bring a large bottle of water to drink at the clinic because a full bladder helps them see the uterus by ultrasound. They also ask you to arrive half an hour early. I live about an hour from the Chicago embryo transfer center, depending on traffic, near Hoffman Estates. Holding a full bladder for an hour and a half, combined with leaking vaginal progesterone tablets and an extremely cold operating room that increased the urge to urinate, was very uncomfortable. At first, the nurse was understanding and let me urinate and drink more water. Half an hour later, the ultrasound technician confirmed that my bladder was full, but I then waited another half hour for the other staff to arrive. By then my bladder was painfully full and I was nearly leaking urine. The nurse's subsequent “talk” and attitude were very unprofessional and made me uncomfortable. She made me feel that being unable to hold my urine was my fault. Her other comments were humiliating while I was without pants, cold, and vulnerable. It was completely unnecessary. They could have let me urinate on arrival, drink a liter of water, and perform the transfer half an hour later, avoiding this situation.

A dream come true! The staff are wonderful, especially the ultrasound technician Vita. She made an extremely difficult process much easier.

My wife and I have been very dissatisfied with this clinic. 1) We had to change doctors because of inadequate communication about appointments, scheduling, and other matters. The doctor and her nurse gave conflicting information, and they always rushed through explanations when we asked questions. 2) They repeatedly made billing errors and overcharged us, even though we had more than $500 in cash credits. These were IUI charges paid after insurance reimbursement. 3) The nurse who performed my wife's unsuccessful IUI had an extremely poor attitude. While carrying out the procedure, she told my visibly anxious wife, "Relax, breathe, relax again. I don't know how else to speak to you!" This was extremely unprofessional!!! 4) We missed a month of IUI because they failed to submit the insurance preauthorization request as we had asked. 5) The following month, last week, my wife called when her period began and left a message Friday morning to schedule bloodwork and an ultrasound. The Hoffman office never called back!!! We therefore had to wait through the weekend and may have to skip IUI again this month because of them. Do they not understand that these matters are urgent, especially when they are closed on weekends? We transferred to the Vernon Hills office and doctor and hope our path to pregnancy will go more smoothly. The process is already stressful enough without dealing with staff who lack empathy, understanding, and a sense of urgency.

Riddhi is amazing! She has drawn my blood throughout the past year, and every time it has been easy, quick, and painless. She is also incredibly kind!!

Vita and Riddhi are the best!!

I am very satisfied with the quality of care at FCI. My doctor developed an effective treatment plan tailored to me, and the nurse who worked with me almost daily over the past year, Alyssa at the River North office, was outstanding. My home office is in Hoffman Estates, and I am extremely pleased with its warm, comfortable atmosphere. The front desk staff always remember my name, and I have never had a problem reaching them by phone or scheduling an appointment—there is always availability when I need it. Riddhi, the on-site phlebotomist, and Vita, the ultrasound technician, are truly the best. The rotating clinical staff are also excellent and manage everything well when other staff are absent or working at another office. I feel very fortunate to have gone through this long, difficult, and challenging treatment process at a top clinic with an exceptional team.

I had an excellent experience with ultrasound technician Vita at Hoffman Estates!

Deciding to have a child, let alone undergo fertility treatment, is not easy. Anxiety about what may be wrong with your body, self-blame, and other emotions can be overwhelming, especially if you have had similar experiences before. The Hoffman Estates team understands what you may be going through, and every staff member I met showed professionalism and sincere encouragement. Do not carry this alone. Complete the testing you need and obtain the information you should have had long ago so you can truly give it your best. My journey is not over, but the team is helping me through the hardest stage, which matters most. Go to FCI. I know it is not easy, but you will receive the support you deserve.

FCI Hoffman is amazing! I had a wonderful experience with Dr. Burks and her entire team. Her nurse Maddie is highly knowledgeable and thoughtful and patiently answered every question I asked. With the help of the FCI staff, every early-morning appointment was easy and pleasant. Infertility is a difficult time, but FCI Hoffman Estates and Dr. Burks's team made it much easier.

I visited the Hoffman Estates location and am writing this because I wish I had known these things before spending my time and money. First, the building itself is old, worn, and dusty, with dated carpeting. I once thought this did not matter, but experience has taught me it is a warning sign. The hallway restroom was dirty and looked like it belonged in the 1980s. The clinic itself was clean and newer. The doctor I met was polite but very mechanical and rigid about the process. I was disappointed by her inflexibility regarding pain management. I previously had an extremely painful hysterosalpingogram, so I wanted anesthesia for this procedure. This is not unusual, but she refused and suggested trying it first to see how it went. After being persuaded, I went home, considered it carefully, and decided I would not proceed without anesthesia. I also concluded that I did not want to continue paying a facility that did not prioritize women's pain. If a woman reports pain during a hysterosalpingogram (HSG), anesthesia should absolutely be an available option. I contacted several other clinics, and the first one I called offered anesthesia, so I chose them. My new fertility doctor also said he often hears women describe extremely painful HSG experiences, which is why his clinic offers anesthesia. Everything at Fertility Centers of Illinois also felt disorganized. If you schedule an appointment, they ask you to call and remind the nurse. Even the billing specialist could not provide an accurate cost estimate, and you had to contact her rather than the other way around. By contrast, my new clinic schedules appointments, sends text and email reminders, and offers telehealth. They also send costs and payment links by text and email. I am sharing this because I wish I had known before wasting time and money. One call to another clinic revealed a completely different experience. You do not need to settle for a disorganized place that dismisses your pain. Make a few calls; better options exist. One more point: I did not learn until my appointment that the Hoffman Estates location performs some minor procedures, but later treatment, including IVF, requires travel to Chicago.

Vita is thorough, attentive, kind, and approachable.

The front-desk staff and ultrasound technicians, especially Vital, are very friendly and professional and make you feel welcome.

It was a difficult but wonderful journey. After every appointment, the staff reassured me and answered all my questions. They are an excellent team, and I am very grateful that they helped my husband and me build our family. I will definitely return in a few years, but for now I am enjoying my pregnancy. They provide a great deal of helpful information from start to finish.

This experience was emotional and difficult, but the women here made everything easier. I was fortunate to have Riddi complete my laboratory work. She was always gentle and considerate. Today I had the pleasure of speaking with Vita. I was very nervous about the process, but her kind voice calmed me. She explained everything and lifted my spirits. She has such a calming presence. I am very grateful for today's appointment. I expected discomfort, but instead it was an excellent and informative experience.

Update: Northwestern Medical is by far more professional and competent. They did not give us the run around & they provided proper standard hormone supplements from the start. Once we branched out a consulted a few more places we found providing these supplements from the start is standard practice. Every other doctor questioned why our past physician at FCI would not provide this from start. With FCI it’s a game of how long they can string you along and milk you for more $. They act like they need more information while in the mean time you lose months or even years believing them. Update: I was sent a letter from FCI threatening me “harassment and cyberbullying and will be responded to accordingly” for posting my experience. I have the data and evidence to show their lack of engagement & urgency. Evidence that our not accepting their standard paper pushing experience and challenges actually worked. Hopefully FCI has taken this personally like all of their clients do?? It took them a fraction of the time to threaten me with a personal letter than it took to get our first IUI treatment. Their only urgency is $. Original post below with names removed to not hurt the professionals’ feelings/egos: This team was horrible. They did not show any type of urgency for any part of the process. We had to push every inch of the way in order to get any progress. I provided an initial specimen sample. They processed the sample in 4 days but did not give feedback until i called 2 weeks later and prompted them to provide. We were approved for insurance and they said it would take 2 weeks to process. We pushed them to process immediately due to our timing (if not we would miss another month). They refused to push through the documentation until we stayed on the phone with them for 6 hours over 2 days. We had to force the FCI team to hand walk the documents to our insurance company because they would not show urgency. The FCI team was not happy that we did not take no for an answer. But we did get approval. We proved it was possible and did not take 2 weeks. It took initiative that this staff does not carry. Instead of stepping up and doing their job they dropped us as a client. Because we demanded to be treated with the urgency that every single couple in our situation has. We were unsuccessful in our 1 attempt at IUI to get pregnant when they dropped us as a client. Even thou the head Dr. gave a high level of success. The FCI staff has zero compassion for the stress and pressure we patients endure. They dropped us because we demanded them to perform. The arrogancy at which their entire staff operated was unbelievable. We were not disrespectful to the staff. We just demanded the service your team promised. We demanded to be shown the urgency that all clients in our position have. You dropped us because we proved you can do better, but refuse to. Your team was challenged to perform. We proved paper work can get processed when urgency is shown. We are trying our best to make sure we understand completely each step and do each and every process per your professional recommendation. I can echo some of the other comments by your previous patients. Your nurses are not clear in directions. So we pushed to clarity. Does this makes us a disrespectful client? We did not use profanity we used common sense. Just because we challenged the status quo your team dropped us.

Very disorganized system. Expect to wait for an hour after your actual appointment.

The Hoffman Estates location makes me feel like I am welcomed as soon as I enter through the doors. The receptionists greet me with a friendly smile. The ultrasound technician Vita is professional and puts me at ease during my appointments. She makes me feel comfortable and answers my questions thoroughly. During one of my appointments, I was having a difficult day and she was there to listen to me and comfort me. Thank you to all the staff for helping me through my journey at FCI.

I had a great experience at the Hoffman Estates clinic today. I went for an ultrasound and blood work, and ultrasound technician Vita and phlebotomist Riddhi were both very friendly and professional. Vita made me feel completely at ease in what could otherwise have been a very awkward situation! I hope all my future appointments go this smoothly!

Only three people in my life have ever drawn my blood immediately and without any pain, and Riddhi is one of them. She is very kind and reassuring. I am happy that she can perform my blood tests whenever I need them at this clinic.

Vita at FCI Hoffman Estates went above and beyond to make me feel comfortable and welcome during my first visit. I am extremely grateful for her warm support and help as I begin this journey.

Vita and Nora are absolute treasures. My IVF journey began in early 2022, and even at my most recent appointment this morning, Nora welcomed me with a smile, knew my name, made me feel completely comfortable, and genuinely showed that she was rooting for my success. Vita has been one of my ultrasound technicians throughout my IVF journey. She remembers you, greets you with kindness and compassion, explains what is happening, and is excellent at her job. These two had the greatest impact on me throughout my IVF journey, along with Dr. Rodgers, the best doctor I know. They are one reason I love the FCI family.

I appreciate how responsive and kind the Hoffman receptionists are. My doctor is not out of this location but this location is the closest to my house so I do all of my lab work/ultrasounds here and the team here is on-time and efficient and it has been much appreciated since no one really "wants" to be at a fertility clinic so it makes it the best experience it can possibly be! Vita has been a wonderful ultrasonographer over the last couple of years I’ve been at the clinic and always takes time to explain to me what she’s seeing on the screen, answer any questions I have, and is so friendly.

I always felt well cared for by the care team. Vita performed my ultrasounds and Ridhi drew my blood, making the best of an unfortunate situation. They treated me with compassion and care and took time to understand me. I am transferring to another clinic for reasons unrelated to their care, but before leaving I had to thank them for helping me through this challenging year.

This clinic is professional. The staff is friendly and makes you feel comfortable with your situation! Nora is always the best and always welcomes you warmly! Riddhi is very professional when drawing blood, and you can barely feel the needle! The ultrasound technicians are excellent and knowledgeable! Yes, I highly recommend them!

This was our first visit to this location, and Vita, the ultrasound technician, was very friendly and welcoming!

Vita (ultrasound) and Lily (nurse) are absolutely the best!!!

Vita is the best ultrasound technician! She is calm, compassionate, and always positive. These appointments can sometimes be stressful, but I feel much more relaxed every time I see her. She always supports me, and I cannot praise her enough!

Disorganized. I will seek services elsewhere.

Working with Fertility Centers of Illinois in Hoffman Estates during our fertility journey was wonderful. The front-desk staff are friendly and truly get to know you. They make you feel like family every time you visit. Riddhi is the most amazing phlebotomist I have ever met. I never bruised after a blood draw, and it was almost painless. Lisa R. was excellent during every ultrasound. She explained everything she saw, which helped calm my nerves. I learned so much during my journey! Although infertility is stressful, every colleague at FCI Hoffman Estates genuinely cared about making us feel calm and welcome. We will always be grateful for their help in growing our family!

Dr. Burks and her team are exceptional. Communication with them was smooth and efficient, and they ensured that we were fully informed throughout the process. They were reassuring, kind, patient, and extremely supportive. We are deeply grateful to Dr. Burks and her team for helping us build the family we always dreamed of. Their compassion and care were evident at every step. We cannot thank them enough.

I am still receiving treatment and hope for a positive result, but I want to recognize Nurse Kelly and ultrasound technician Vita for being extremely understanding, kind, patient, and gentle. They are truly wonderful.

Dealing with this company was a nightmare. I called 10 times trying to obtain my test results after 6 weeks, although they said they would be available after 3 weeks. No one checks voicemail or returns calls, so do not bother leaving a message. They also introduced a new policy under which the only way to receive results is through a nurse's call, but they did not explain the process or contact me to schedule it until I called more than 10 times. The only reason I gave 1 star is that the staff are friendly, but unfortunately no one seems to know what is happening administratively. I will not return and do not recommend this company.