RMA Florida | Lake Mary, United States

Dr. Mason and the entire staff are fantastic! I felt very relaxed and welcomed as soon as I walked in. They are very professional and knowledgeable!

Best team ever!!

I would greatly advise against going to this place for your fertility needs. I paid both a deposit and a large fee to even go to an initial appointment. While I was advised of some additional costs, there were costs that were not discussed with me and I was later billed for and they were exponential. This came as an huge surprise to me as I was obviously not expecting it. Additionally, they tested me for things I noted I had already been tested for and could’ve also avoided that cost. My husband went for his appointment, paid cash in full amount and was then later billed this amount again in a mail statement. I was also billed a fee for blood draw, which I guess is not included in the large amount you pay for your initial appointment. The medical assistant who took my blood also greatly bruised me beyond a normal bruising for a blood draw. As a medical assistant and someone working in healthcare I know what that looks like. It appears their organization with financials is also lacking. About a month or so after my appointment it was determined I could no longer move forward with fertility treatment because unfortunately I have been diagnosed cancer and I received a surprise $35 billing request to get my records that I personally never even requested. While the staff appeared nice at my one and only appointment I am disappointed in the organization as a whole. They seem money hungry and don’t really truly care for their patients.

Despite some recent reviews, my experience with this clinic has always been good. The staff and doctors are very helpful and kind. Although my original doctor left the practice, my treatment has remained consistent with no delays. Their nurse Amanda is wonderful, and the nurses always return my calls promptly when I have questions or concerns. I appreciate their evidence-based approach to fertility treatment. So far, everything is progressing well after my first transfer.

My first high-risk pregnancy visit was at this hospital. This is my second high-risk pregnancy because I have a cerebral aneurysm. My last pregnancy, just over a year ago, was managed at Orlando Health. I transferred to AdventHealth hoping for better care because of their experience and because I had safely delivered my daughter at AdventHealth Orlando in August 2024. However, the experience was terrible, from scheduling through the visit. Dr. Ahmed M Al-Malt in particular was arrogant and rude. He questioned my age and asked why I was having another child. He also challenged my choices regarding treatment for the aneurysm. In front of my 12-year-old daughter, he told me I might die without treatment, as though I did not already know. He was clearly unprepared for my visit and had not reviewed the section of my record concerning the aneurysm. He knew nothing about my genetic testing or blood results and instead asked me what the results were. He spent only 10 minutes with me and showed no concern when I reported severe pain on my left side. I was worried I might have a urinary tract infection. He said it could be nerve compression or a UTI but offered no help. He did not even suggest being evaluated by an OB-GYN in the same clinic. His attitude and lack of concern for my health and my unborn baby's health deeply disappointed my family and me. I would never recommend this doctor. Please research carefully—your life and your unborn baby's life are at stake. I decided to transfer my care back to Dr. Christopher Dixon at Orlando Health, directly across the street.

My gestational carrier and I have consistently used this clinic for pregnancy monitoring. We checked the holiday hours online and scheduled her for laboratory testing first thing on December 26. Beginning at 2:30 p.m., we repeatedly called to have the results sent to our fertility center, but RMA Florida's phones were turned off. Although the clinic was supposed to remain open until 4:30 p.m., we could not reach anyone. Given the time-sensitive nature of these results, this was unacceptable.

They do not even answer the phone.

The nurses here are wonderful, but everything else about our experience was terrible. Our egg retrieval was canceled two months in a row because the doctor overlooked our medical records. We have now decided to use another clinic, but after more than two months, we still have not received the money back for the canceled cycles. They owe us more than $15,000. Our financial coordinator ignores us, and no one can give us a definite answer about when we will receive the refund. I would give 0 stars if I could.

This clinic has steadily declined since Dr. P and his team left RMA. No one answers the phone or the billing line, and I had to send documents five times before they were received. Search online for Dr. P's current location and go directly to his clinic to avoid dealing with RMA.

This place has nothing but incompetent staff. My first appointment with the nurse practitioner was a completely misleading consultation. I asked whether bloodwork was included in the HSG fee, and she said yes. It turned out the HSG alone cost $800. No HSG costs $800 by itself except at a predatory clinic like this. I later learned that half of what these people said was wrong. I practically had to beg them to call in or mail my medication. This place is exhausting. The staff are lazy and incompetent. I would never waste my time or hard-earned money at this clinic.

We have been coming here for nearly two years. Thanks to your help, we have this sweet little boy in our lives. He turned one a month ago. Thank you to everyone, especially Roma. She listened and helped when we felt we could not keep going. I hope she is still there because we plan to return when we are ready!

At 8 a.m. on Sunday, we traveled a long distance to the clinic according to the schedule posted here. No one was there; the office was empty and closed. We call every day, but they do not provide us with service.

I am writing to express my dissatisfaction with my recent experience scheduling an appointment at your fertility clinic in Lake Mary, Florida. I requested a medical consultation, and my husband and I were instructed to download an app and complete 14 pages of personal and medical information before you would verify whether you accepted my insurance, BCBS. It seemed unusual that you could not confirm acceptance of such common insurance without requiring patients to complete this lengthy process. I completed all required information and waited two weeks for an update about my insurance. The only missing item was a signature on a DocuSign document. Despite having all our contact information, including phone numbers and email addresses, you then canceled our appointment without notice. This cost us valuable time, which is especially important for people facing fertility-related health concerns. Throughout the process, I was also unable to confirm whether you accepted my insurance. I was repeatedly transferred to billing, where no one responded. I found this process unreasonable and frustrating. Your clinic appears to prioritize collecting personal data over providing efficient and compassionate patient care. I request an explanation of what happened and improvements to prevent other patients from having the same experience. I look forward to your prompt response to resolve this issue and prevent future negative experiences.

I will never return here.

I cannot say enough good things about RMA! I am currently 23 weeks pregnant with my rainbow IUI baby. The entire front desk staff, nurses, PA Roma, and Dr. P were wonderful. We felt everyone genuinely cared about our experience and was invested in our fertility journey. I especially want to thank our PA, Roma Benfanti, who supported us throughout. She explained everything, made us feel comfortable, and clearly cares deeply about her patients!

They answered every question I had about the procedure knowledgeably, professionally, and kindly. They also took my calls when I had questions. I am deeply grateful that they gave me this opportunity and will always appreciate them.

I completed my first round of IVF through RMA, and it went very well. The nurses and doctors were caring and answered all my questions.