我很少写评论，但这次在这家诊所的经历让我觉得有必要分享一下。 生育治疗本身就是一段充满情感压力、耗资巨大的旅程，尤其是在需要全额自费的情况下。患者理应得到关怀、沟通，并感受到自己被重视。不幸的是，我在这里并没有得到这些。 从一开始，预约安排、沟通以及过长的等待时间就一直存在问题。有一次，我在检查室里坐了很久，以至于在有人进来之前，灯就自动关掉了。手术期间，医生来之前，我被留在手术室里大约25分钟，双腿被抬高，腰部以下完全暴露在外。我保持这个姿势太久，腿都开始麻木了，我不得不告诉工作人员我感觉很不舒服，并问：“医生在哪里？”让我以如此脆弱的姿势等待这么长时间，真是令人尴尬、难堪，而且说实话，简直荒谬至极。 压垮骆驼的最后一根稻草是预约安排上的错误，它直接影响了我的治疗。我5月18日去看了医生，医生明确告诉我5月22日再来。我重新安排了时间，按时赴约，结果却被告知我的预约根本不在名单上。是他们那边搞错了。 最令人沮丧的是之后发生的事：什么都没有。 我最后一次和这家诊所联系是在5月22日。到6月23日，一个多月过去了，竟然没有一个人联系我道歉、解释发生了什么、讨论下一步的安排，甚至连一句问候都没有。没有电话，没有邮件，没有任何回应。 现在，我真的感觉好像没人关心我。 这太让人心碎了，因为这不仅仅是一次普通的医生预约。这是生育治疗。这是我多年来一直渴望成为母亲，并为此倾注了全部心血的事情。我自费支付了医疗费用，投入了时间，把极其私人的事情托付给了这家诊所，结果却感觉自己根本不被重视。我不知道为什么我的就医经历会如此糟糕，我也不想揣测任何人的意图。我只知道自己当时的感受：被忽视、被遗忘，从未被放在优先位置。当你把组建家庭这样关乎人生、充满情感且影响深远的事情托付给一家诊所时，缺乏沟通、责任感和同情心是令人崩溃的。 我永远不会再去这家诊所，而且根据我的经历，我也不推荐它。

Highly recommend!!

We had an excellent experience with Dr. Mandelbaum and her team. From the first consultation, she listened patiently to our concerns, clearly explained every option, and guided us through each step of the process. She was both compassionate and thorough, making what could have been a stressful experience feel easy and positive. The clinic staff were equally outstanding: professional, responsive, and always willing to answer questions promptly by phone or email. We greatly appreciated how organized the entire process was. Clear instructions and regular updates put us at ease and gave us confidence in our decisions. 10/10, highly recommend!

I had a wonderful experience freezing my eggs with Dr. Mandelbaum. She was very kind and took time with me. She performed every ultrasound herself and closely monitored me throughout the process. Her needle-free medication delivery system was amazing. I am very grateful that someone recommended her to me. 10/10.

I am currently freezing my eggs with Dr. Mandelbuam at HRC Fertility, and I am extremely pleased with her and the entire staff. I am 37 and learned through this process that I have low ovarian reserve, so egg freezing has not been easy. I began at UCLA and found the process impersonal, expensive, and difficult. After transferring to HRC, I was struck by Dr. Mandelbuam’s attentiveness, knowledge, and kindness. At our first meeting, she spent more than an hour explaining the process and my condition in a way no one had before, using visuals. Dr. Mandelbuam performs every scan I need. After one cycle did not go as hoped, she personally called on a Friday evening to check on me. Whether you are freezing eggs with low ovarian reserve, undergoing IVF, or managing another infertility issue, this journey is very emotional, and you want someone like Dr. Mandelbuam on your team. She even invented a needle-free IVF catheter system, which is amazing for people uncomfortable injecting themselves day after day. Other staff, including her nurse Jasmine and financial counselor April, are kind, supportive, communicative, and helpful. Jasmine responds quickly by email or text to every question or concern. She explains how to take medications and even offered to FaceTime during my first dose to ensure I was comfortable. Everyone who drew my blood was wonderful. Special thanks to Leah at Encino Surgical Center, who held my hand during a painful ovarian cyst aspiration—my advice is to pay for anesthesia—and was exceptionally kind. In summary, I highly recommend HRC Fertility!

I am not someone who writes negative reviews. We scheduled an appointment here several weeks ago. Before it, we went off-grid camping in Arizona. Without prior notice, they said we had to reschedule because we had not quarantined for 72 hours after returning to the state. We both had antibodies as well. They made us wait 30 minutes in the waiting room and pay $8 for parking before telling us. Having rules is fine, but it is completely unreasonable not to disclose them. The office was also dirty and dusty. Find somewhere else to spend thousands of dollars.

I first went to HRC in July 2018. I had just been treated very improperly at Pacific Fertility, where they prescribed medication without bloodwork. I had already begun an egg-retrieval cycle and thought I might need to start over. In a panic, I saw Dr. David Tourgeman to learn whether the cycle could be saved. I was immediately impressed by his manner and knowledge. He took time to explain where I was in the cycle and how he and his team could help. He assigned me a team, and I received 24/7 care that made me feel like their only patient. We ultimately saved the cycle, and I was pleased with the egg-retrieval outcome. Years later, in April 2022, I returned to HRC and Dr. Tourgeman to use the eggs I had retrieved. We ultimately needed another retrieval and two transfers. I was very pleased with the care and outcome: spoiler alert, I became pregnant. He was not only very kind, as before, but the team assigned to me made me feel like their top priority. My care coordinator Mei was consistent and reliable. I could always count on her to answer my many questions and emails, usually within 24 hours and often within a few hours. My nurse Maria was always kind and professional. She drew my blood many times throughout the process and never hurt me; she has such a gentle touch with needles. Maira handled finances and was always helpful and answered my questions. I always understood the costs associated with my care. I highly recommend HRC, Dr. Tourgeman, and his team. They were very supportive and helpful. Dr. Tourgeman is attentive, caring, knowledgeable, and available. Most importantly, he assembled an incredible team that demonstrated the highest professionalism and dedication to my care.

HRC is the most disorganized medical practice I have encountered, and the extreme carelessness I witnessed made an already painful IVF experience far worse. I recently read a news article reporting that HRC was sued for implanting the wrong embryo. I cannot link it here, but searching Google for "HRC wrong embryo" should find it. Given how incompetent their staff are, this does not surprise me at all. The practice has some positives: short waits, doctors who seem kind enough, and friendly nurses at the surgical center. However, these are outweighed by HRC's errors, which ranged from highly irritating, expensive, and inconvenient to emotionally traumatic. First, dealing with HRC's financial adviser was a nightmare. She made countless errors on my account that cost me extra money. It took substantial effort, including escalating some matters to management, to get anyone to acknowledge her mistakes. She forgot to issue an owed refund and failed to provide records and bills; I suspect she hoped I would overlook the extra charges. A simple question should not require multiple emails to receive an answer. Whenever I requested clarification or information or asked her to investigate a possible error, she either refused or gave an answer that appeared to be an outright lie, as shown when her manager provided a completely different explanation. She could only claim that a quote was "no longer valid," which was impossible given the timeframe. Other questions were simply ignored, or I was told to contact someone who never replied, replied weeks later without answering, or hung up. Their inability to communicate clearly or promptly is shocking. Although the billing and recordkeeping problems were frustrating and expensive, they pale beside the apparent extreme carelessness on the medical side. All treatment and medical communication went through a nurse coordinator, which was frustrating because she made many errors. I identified many and replied to her emails requesting clarification or correction, but these requests were often ignored or severely delayed. For example, she overordered nearly $1,000 of one medication. I emailed about it, but the question was avoided until my next office visit with her. When I pressed, she admitted that HRC "estimates" medication and often deliberately orders, and charges patients for, too much. I found no disclosure of this in their medical forms and was not told verbally. She then said my only option for the extra medication she ordered without my agreement was to sell it on the "black market." She even suggested Facebook groups as a good place to sell excess fertility medication. A PA gave me the same advice, making me think that miscalculating medication and encouraging patients to do something questionable and illegal to cover HRC's errors may be common practice there. She also failed to provide key details, including changes to treatment timing and schedules. Instead, she pretended this had always been the plan until forced to admit she changed things without telling me. I also had to remind her to send necessary laboratory request information for my treatment and testing and to perform other critical administrative duties. The final straw was an error in my transfer-procedure instructions. Again, the nurse coordinator failed to provide basic details about the requirement for taking Valium, leaving too little time to correct the error so I could take it during the extremely unpleasant and invasive procedure. This added unnecessary pain and trauma to an already stressful day.

I had an appointment at 8:00 a.m., but no one arrived at the office. It is now 8:45 a.m. This level of unprofessionalism and lack of respect for clients is unacceptable and does not meet good customer-service standards.

They never answer the phone, and I felt they cared only about selling me egg freezing rather than what was best for me. The doctor was terrible and recommended IVF without even reviewing our test results.