The Fertility Institute of New Orleans – Metairie, United States

If you are considering this fertility clinic, please save yourself the stress, money, and emotional damage — look elsewhere! My wife and I came here because we are both silent carriers for a genetic condition and needed specialized support. Our first meeting with Dr. Ulrich was promising, but everything after that was a complete disaster. The first step was a genetic probe. Somehow, their team managed to botch this three or four separate times because the tech couldn’t follow the written instructions for the blood‑draw kit. This forced us to repeatedly order new kits from Progenesis, take multiple long drives from Mississippi to New Orleans, miss work, and pay for gas — all because of their mistakes. Not once did anyone apologize. The attitude was as if we were inconveniencing them. The next step was the TESE procedure. We had an insurance change during the process, and instead of communicating with us, their embryologist simply cancelled the procedure without notifying us. We showed up believing the procedure was happening, only to discover no one could explain what was going on. My wife even told them she would pay cash and submit to insurance later, but they still cancelled it and never bothered to call. After four months of back‑and‑forth, we were no closer to answers or progress. At some point you have to ask yourself: How can you trust a clinic to manage something as critical as IVF when they can’t even handle a blood draw or make a phone call? When my wife finally called to tell them we could no longer continue care with them — calmly and politely — the staff hung up on her. That tells you everything you need to know about how they treat patients. This clinic was heartless, dismissive, and repeatedly blamed my wife for issues that were entirely their fault. Excuse me, but who is the customer here? Do not trust this place with something as important as your family’s future. Do not waste your time, money, or emotional energy.

We had a wonderful experience at FINO. My wife and I had previously gone to another clinic but could never reach anyone. We then contacted FINO, where we not only reached a staff member but also scheduled a consultation by phone. Everyone was kind, patient, hopeful, and knowledgeable. Dr. Ulrich gave us plenty of time during the consultation and helped us develop a treatment plan tailored to our needs. Over the next four months, he remained extremely dedicated to our care. We are very grateful for FINO's efforts and transparent communication. We highly recommend this clinic!

First, I want to thank every member of the fertility clinic staff for always being kind, helpful, and genuinely caring. From the beginning, everyone gave us tremendous support throughout our long in vitro fertilization (IVF) journey. I especially want to thank Lauren, who greeted me warmly with a smile at every appointment. I also want to give special thanks to Ms. Lisa, who patiently answered every question I had about IVF, medications, and other related matters. Her expertise and kindness helped put me at ease. Last but not least, thank you to Dr. Huber for helping us achieve our dream. After a long journey, we welcomed our beautiful daughter three weeks ago. We will always be grateful to Dr. Huber and the entire team for helping us build our family. Thank you all for your attentive care, compassion, and support. We could not have done this without you.

I cannot express how grateful I am to Dr. Huber and his team. Throughout our care, they consistently guided and supported us. They explained every viable option and always respected our choices, allowing us to decide the next step. After our positive pregnancy test, they continued to support us and make sure everything progressed well. When they told us we no longer needed regular follow-ups, we felt both relieved and sad because my wife and I were so grateful to have had them beside us on this journey. If you are struggling to conceive, I highly recommend consulting Dr. Huber.

My experience with Dr. Lu and the entire clinic was very negative. Waiting one to two hours to be seen was considered normal. After a misdiagnosis from a misread HSG, I underwent unnecessary procedures, including multiple IUI cycles, and wasted thousands of dollars. I transferred to another clinic and immediately received the correct diagnosis and appropriate treatment. I then became pregnant through IVF on the first cycle because my actual diagnosis—bilateral blocked fallopian tubes—meant IVF was required. I do not recommend this clinic because it adds needless emotional, physical, and financial strain to the stress of infertility.

Dr. Huber and the staff at the Fertility Institute are wonderful. They are very kind and understanding. I highly recommend them to anyone on a fertility journey.

About a year and a half ago, my wife was treated by Dr. Lu at this clinic. He was kind, but we were very dissatisfied with the treatment plan. In my view, he focused more on the number of IVF cycles than on finding the cause. My wife completed several cycles and produced eggs, but they stopped developing after fertilization. The clinic focused only on adding medication to produce more ‘high-quality’ eggs, which cost more and placed enormous stress on my wife. We repeatedly asked why the eggs were not developing, but the only answer was to try another cycle. After three cycles and substantial expense, we sought care elsewhere. At a Baton Rouge clinic, we knew from day one that the experience would be better. The fertility doctor performed the same testing and found several factors preventing my wife from producing healthy eggs. He prescribed medication to address them, and she became pregnant on the first attempt. Our baby is due in August! Another major oversight at FINO was that they never checked whether we had fertility-medication benefits—and we did. This mistake cost us nearly $20,000. The second clinic checked our benefits, and treatment there cost even less. Another wasteful requirement was meeting with a lawyer and paying for a legal agreement about any embryos before any developed. You also had to prepay thousands of dollars for embryo genetic testing regardless of whether embryos developed, with no refund if none did. Overall, considering the money and time invested, we received no special care and felt like people being moved through an assembly line.

I cannot recommend this group highly enough. From Dr. Huber to the IVF nurses, sonographers, and billing staff, everyone was very kind, supportive, and helpful. They answered every question thoroughly, and I never felt like a burden. Our cycle went smoothly, and after years of trying, I am now nearly 10 weeks pregnant. Thank you so much for giving us our miracle!

Dr. Lu is a nice person, but research his fertility success rates and you will find that he and his clinic have extremely low rates. They just tell you to keep trying instead of looking for a solution to the underlying problem. They cannot help you become pregnant, so go elsewhere.

My husband and I had a wonderful experience with Dr. Sato. Her explanations were very detailed and analytical, which made it easy for me to understand the issues and the plan to address them. Her approach gave me confidence in following her recommendations because I knew every step had been carefully considered. What I appreciated most was the way Dr. Sato communicated with my husband and me. I never felt patronized or ashamed—she treated me with respect and understanding, which made a challenging process more manageable. If you are looking for a thorough, thoughtful fertility specialist who genuinely cares about her patients, I highly recommend Dr. Sato.

If you plan to use a known sperm donor, do not go to this clinic because they will reject you.

Thanks to Dr. Lu's help, our IUI baby will turn one next week! I highly recommend Dr. Lu and the rest of the FINO team.