If you are considering this fertility clinic, please save yourself the stress, money, and emotional damage — look elsewhere! My wife and I came here because we are both silent carriers for a genetic condition and needed specialized support. Our first meeting with Dr. Ulrich was promising, but everything after that was a complete disaster. The first step was a genetic probe. Somehow, their team managed to botch this three or four separate times because the tech couldn’t follow the written instructions for the blood‑draw kit. This forced us to repeatedly order new kits from Progenesis, take multiple long drives from Mississippi to New Orleans, miss work, and pay for gas — all because of their mistakes. Not once did anyone apologize. The attitude was as if we were inconveniencing them. The next step was the TESE procedure. We had an insurance change during the process, and instead of communicating with us, their embryologist simply cancelled the procedure without notifying us. We showed up believing the procedure was happening, only to discover no one could explain what was going on. My wife even told them she would pay cash and submit to insurance later, but they still cancelled it and never bothered to call. After four months of back‑and‑forth, we were no closer to answers or progress. At some point you have to ask yourself: How can you trust a clinic to manage something as critical as IVF when they can’t even handle a blood draw or make a phone call? When my wife finally called to tell them we could no longer continue care with them — calmly and politely — the staff hung up on her. That tells you everything you need to know about how they treat patients. This clinic was heartless, dismissive, and repeatedly blamed my wife for issues that were entirely their fault. Excuse me, but who is the customer here? Do not trust this place with something as important as your family’s future. Do not waste your time, money, or emotional energy.

在FINO的就诊体验非常棒。我和妻子之前其实去过另一家诊所，但是一直联系不上。后来我们联系了FINO，不仅联系上了工作人员，还通过电话预约了咨询。所有工作人员都非常友善、耐心、充满希望，而且知识渊博。Ulrich医生在咨询过程中给了我们充足的时间，帮助我们制定符合自身需求的治疗方案，在接下来的四个月里，他一直都非常尽心尽力。我们非常感谢FINO的付出和透明的沟通方式。强烈推荐这家诊所！

首先，我要感谢生育诊所的每一位工作人员，感谢你们一直以来的友善、乐于助人以及真心关怀。从一开始，大家就给予我们莫大的支持，陪伴我们走过试管婴儿的漫长旅程。 我尤其要感谢Lauren，每次预约她都面带微笑地迎接我，亲切友好。我还要特别感谢Lisa女士，她耐心解答了我关于试管婴儿、药物以及其他相关问题的每一个疑问。她的专业知识和和蔼可亲让我安心了不少。 最后，但同样重要的是，感谢Huber医生帮助我们实现了梦想。经过漫长的旅程，三周前我们迎来了我们可爱的女儿。我们将永远感激Huber医生和整个团队，感谢他们帮助我们组建家庭。 感谢大家给予的悉心照料、关怀和支持。没有你们，我们无法做到这一切。

I cannot express how grateful I am to Dr. Huber and his team. Throughout our care, they consistently guided and supported us. They explained every viable option and always respected our choices, allowing us to decide the next step. After our positive pregnancy test, they continued to support us and make sure everything progressed well. When they told us we no longer needed regular follow-ups, we felt both relieved and sad because my wife and I were so grateful to have had them beside us on this journey. If you are struggling to conceive, I highly recommend consulting Dr. Huber.

My experience with Dr. Lu and the entire clinic was very negative. Waiting one to two hours to be seen was considered normal. After a misdiagnosis from a misread HSG, I underwent unnecessary procedures, including multiple IUI cycles, and wasted thousands of dollars. I transferred to another clinic and immediately received the correct diagnosis and appropriate treatment. I then became pregnant through IVF on the first cycle because my actual diagnosis—bilateral blocked fallopian tubes—meant IVF was required. I do not recommend this clinic because it adds needless emotional, physical, and financial strain to the stress of infertility.

Dr. Huber and the staff at the Fertility Institute are wonderful. They are very kind and understanding. I highly recommend them to anyone on a fertility journey.

About a year and a half ago, my wife was treated by Dr. Lu at this clinic. He was kind, but we were very dissatisfied with the treatment plan. In my view, he focused more on the number of IVF cycles than on finding the cause. My wife completed several cycles and produced eggs, but they stopped developing after fertilization. The clinic focused only on adding medication to produce more ‘high-quality’ eggs, which cost more and placed enormous stress on my wife. We repeatedly asked why the eggs were not developing, but the only answer was to try another cycle. After three cycles and substantial expense, we sought care elsewhere. At a Baton Rouge clinic, we knew from day one that the experience would be better. The fertility doctor performed the same testing and found several factors preventing my wife from producing healthy eggs. He prescribed medication to address them, and she became pregnant on the first attempt. Our baby is due in August! Another major oversight at FINO was that they never checked whether we had fertility-medication benefits—and we did. This mistake cost us nearly $20,000. The second clinic checked our benefits, and treatment there cost even less. Another wasteful requirement was meeting with a lawyer and paying for a legal agreement about any embryos before any developed. You also had to prepay thousands of dollars for embryo genetic testing regardless of whether embryos developed, with no refund if none did. Overall, considering the money and time invested, we received no special care and felt like people being moved through an assembly line.

I cannot recommend this group highly enough. From Dr. Huber to the IVF nurses, sonographers, and billing staff, everyone was very kind, supportive, and helpful. They answered every question thoroughly, and I never felt like a burden. Our cycle went smoothly, and after years of trying, I am now nearly 10 weeks pregnant. Thank you so much for giving us our miracle!

Dr. Lu is a nice person, but research his fertility success rates and you will find that he and his clinic have extremely low rates. They just tell you to keep trying instead of looking for a solution to the underlying problem. They cannot help you become pregnant, so go elsewhere.

My husband and I had a wonderful experience with Dr. Sato. Her explanations were very detailed and analytical, which made it easy for me to understand the issues and the plan to address them. Her approach gave me confidence in following her recommendations because I knew every step had been carefully considered. What I appreciated most was the way Dr. Sato communicated with my husband and me. I never felt patronized or ashamed—she treated me with respect and understanding, which made a challenging process more manageable. If you are looking for a thorough, thoughtful fertility specialist who genuinely cares about her patients, I highly recommend Dr. Sato.

If you plan to use a known sperm donor, do not go to this clinic because they will reject you.

Thanks to Dr. Lu's help, our IUI baby will turn one next week! I highly recommend Dr. Lu and the rest of the FINO team.