如果可以打负分，我肯定会打。这家诊所的员工之间完全没有沟通，根本不知道你的病历进展如何。如果你不接他们那些莫名其妙打来的电话，就永远也联系不上任何人。除了态度恶劣，就算你问个简单的问题，他们也会摆脸色。前台接待员最糟糕，一接电话就冲你大吼大叫，好像你打扰了她似的。他们什么都不解释，还跟你说话好像你是傻子一样。过去三年半，我们在这家诊所花了数千美元，他们眼里只有钱。我第一次质疑他为什么在我已经做过两次手术后还要我再做一次时，他就冲我发火。他告诉我，除非我再做一次试管婴儿，否则他不会给我治疗。他还不想用我付费冷冻的、质量完美的胚胎。因为我的其他家人也曾在这里就诊，他还不断发表种族歧视言论，说我是“我的族人”和“你的家人”。我多次拒绝后，他仍然不断强迫我捐卵。他们贪婪、种族歧视、愚昧无知。

多年前，切克医生帮助我怀孕。他为人友善，直觉敏锐，我的儿子现在43岁了，自己也有两个孩子。谢谢您，切克医生。

我很少写评论，但这次我实在忍不住要分享我们的经历。过去六个月里，我们做了无数次检查，花费了大约18000美元，却始终没能进行取卵。我们一次又一次被告知，由于数据不足错过了最佳取卵期，这让我们非常沮丧。上一次他们又错过了，建议我们做宫腔内人工授精（IUI），我提供了卵子样本，结果将近两个小时后他们才出来解释说试管破了，样本丢失了，医生要走了，我们可以等护士来取。 最令人失望的不仅是结果，还有整个过程的停滞不前。如果我们至少有一次取卵的机会，或许还能理解。但现在，六个月的检查却连一次尝试的机会都没有，这实在令人沮丧。 和其他人交流后，包括一些比我们年长的朋友，他们在其他诊所的经历截然不同。由于更细致的护理和及时的随访，他们在几个月内就完成了多次取卵，得知我们进展缓慢，他们感到非常震惊。 整个过程中的沟通一直断断续续，难以管理。没有集中式的患者门户网站，更新信息也难以预测——有时通过电话，有时通过随机发送的电子邮件，甚至包括周末。这常常导致我们不得不四处奔波寻找仍在营业的药房来配取紧急处方药。延误似乎也源于人手不足或诊所资源有限，这无疑加剧了困境。 总的来说，整个过程让人感觉缺乏人情味，协调性也很差。对于像生育治疗这样需要争分夺秒的事情，这种处理方式显得过于被动，缺乏紧迫感。感觉重点似乎放在了不断的检查上，而不是着眼于最终的治疗结果。 从流程的角度来看，初次咨询后缺乏后续跟进，以及没有清晰、积极主动的治疗计划，尤其令人沮丧。感觉这支队伍并没有从之前的周期中吸取教训，也没有根据已经收集到的数据进行调整。

Dr. Check and his team are amazing! After two miscarriages, our previous doctors did not know what was wrong, but Dr. Check identified the issue in about 20 minutes. We had our daughter, who certainly would not be here without him. We will be forever grateful! We also referred two desperate friends with similar experiences. Thanks to Dr. Check and his team, both now have children. They are truly wonderful!

My experience has been really poor so far. Dr checks intial consultation is him proving you with his research papers, his assistant is rude, instructions not provided, totally unprofessional office

Dr. Check's practice is amazing! Without them, my son would not be here. I will always be grateful! If I could give them a rating of 1000, I would.

My experience at the clinic was mixed. The doctors are excellent—caring, attentive, and genuinely committed to treatment. The medical care is unquestionably one of the clinic’s greatest strengths. However, the administrative side leaves much to be desired. Unfortunately, service outside the consultation room is extremely disorganized. Communication is unclear, deadlines are often missed, and patient support often feels impersonal and sometimes even disrespectful. This creates unnecessary stress and uncertainty during an already emotional process. I sincerely hope clinic management will carefully review how the administrative team operates. With such capable medical staff, it is unfortunate that the overall experience is diminished by organizational problems that can and should be addressed with greater empathy, respect, and professionalism.

It has been about a year since I began my journey with Dr. Check. After several unsuccessful attempts to build our family, I was referred to him. Following a very thorough evaluation, I was finally diagnosed with polycystic ovary syndrome, a diagnosis I had sought for years. Thankfully, with help from his practice, my husband and I welcomed our first son in February. I will always be grateful to him and the practice for the kindness they showed us during our struggle.

My experience there was very poor. First, the nurses were not very kind. Second, I should have had more eggs retrieved, but they allowed only one egg to develop and ultimately retrieved just one, wasting my expensive medication. Third, at my first visit, the doctor took me into a room for an examination. I expected him to use an instrument, but he simply inserted his finger into my vagina and asked whether it hurt a little. No one else was present. Afterward, he sent me for an ultrasound. I do not understand whether that examination was necessary.

We—my wife and I—are extremely disappointed with how we were treated. The staff were rude and would not answer our honest questions. My wife was already very emotional, and the employees here only made matters worse!

I had a wonderful experience with Dr. Check and the entire staff. With their help, I had 2 children through IVF. It was a very emotional experience, and the staff explained everything very well. I referred a close friend, and she also had a wonderful experience and had boy-girl twins. Highly recommended!

When I read reviews of this practice, I cannot help wondering why Cooper's administration will not make major improvements. The recurring theme is rude office staff. My niece is receiving treatment and personally experienced the office staff's extreme rudeness and unpleasant behavior. My God. Given the purpose of this practice, how can this be acceptable? I will make a bold statement about Cooper, and I can verify every experience. The doctors are excellent, but in my experience Cooper seems to pay signing bonuses for hiring obnoxious, rude, unprofessional office staff. No, this is not an isolated event; it is widespread. What a disgrace for the doctors who see patients and excel at their work but must tolerate the worst staff. The administration responsible for staffing must be at fault. It cannot be a coincidence that every office has some of the worst staff. Another bold statement: if Cooper removed the entirely incompetent, ineffective patient-relations staff, I guarantee there would be tremendous improvement. Most calls to this useless group concern staff issues, and they never return calls. They are the embodiment of rudeness. After years of this nonsense, anyone would conclude that office staff would never act this way if they knew the people entrusted to oversee their behavior would respond. I almost want to name every one of them, but that would be unfair to the excellent doctors. Cooper, keep posting condescending replies saying you are glad this was brought to your attention. We all know how much effort you will make.

I had an excellent experience at this clinic. Dr. Check is highly knowledgeable, thorough, and has a wonderful manner with patients. I appreciate that he provides patients with research articles for further reading about their treatment. I felt very well cared for here. During my first IVF cycle, everyone—from reception, billing, and the phlebotomist to the embryologists, doctors, and nurses—was professional and compassionate. They truly helped reduce the stress of an ordinarily stressful situation. Andy, the anesthetist, was also wonderful. Dr. Sobel performed my retrieval and transfer and was excellent—a compassionate doctor who truly cares about patients. My only complaint is that billing is difficult to reach. Once I was able to speak with them, they resolved matters quickly, but trying to arrange billing promptly enough to start a cycle was somewhat stressful.