I’ve only had one appointment but I was very impressed! I’ve gone through three pregnancies at a regular OB and things always moved slowly, lots of waiting. Today I went for my initial bloodwork and ultrasound as prep for my first meeting with the doctor - and wow, were they FAST! I was in and out within 30 minutes. The nurse practitioner (I think her name was Olivia) was so positive, kind and just generally lovely during my time with her - made the whole experience so much better. She took the time to explain everything she was looking at and never made me feel rushed - I really felt her kindness shine through. Front desk and nurses were all very nice. Thank you!

Thank you for your concern!

The front desk never answers the phone. I believe the first rule of a good business is adequate staffing so patients receive proper care.

Compared with some other counselors who felt more negative and judgmental, the initial consultation here was excellent, offering realistic expectations while remaining hopeful. I appreciated their holistic approach and that they treated us as people before we even began trying, rather than merely as statistics.

Every member of the care team I met was gentle, kind, and considerate, and they were very helpful during testing. They made me feel relaxed and comfortable.

My husband and I had an excellent consultation experience with Dr. Lamb and everyone at PNW F. These talented women made one of the most difficult periods of my life much easier. If you are struggling with infertility, I highly recommend consulting Dr. Lamb. She is calm, approachable, and direct.

The front desk staff, medical assistant, and doctor all made an excellent impression. The visit was very pleasant and went smoothly from start to finish, making me feel at ease.

I highly recommend PNW Fertility. The clinic is exceptionally well organized and has some of the best doctors in the region. We chose Dr. Lamb as our primary physician. During treatment, we met nearly every doctor at the clinic, and each experience was excellent. Special thanks to Dr. Shahine, Dr. Rothenburg, and Dr. Broughton for our scans. Dr. Massie and Dr. Nguyen performed our egg retrievals. Dr. Tsai performed our embryo transfer. Physician assistant Paige Maberry was outstanding during all our follow-ups and other scans. They are trauma-informed and understand the intense emotions involved in this process. Dr. Lamb was very thoughtful and adjusted our treatment plan when necessary. Those adjustments were effective and improved our chances of success. The nursing teams working with the doctors are responsive and helpful. We felt well informed and fully supported throughout treatment. Their emails are very detailed, and the schedules they provide are excellent. The front desk staff, schedulers, and blood laboratory technicians are all helpful and professional. Their Seattle clinic is very convenient if you work downtown. Their Bellevue clinic is beautiful, and most procedures are performed there. We are very grateful to have found PNW Fertility to help us build our family. The fertility journey is not always smooth, so having a world-class fertility specialist is essential.

Paige explained everything very patiently and thoroughly and was very kind to us. My wife and I chose to have our ultrasounds separately. We both had exactly the same experience and could not say enough good things about Paige. This was very reassuring because we had been nervous about the entire process.

This is my second surrogacy journey with Pacific NW Fertility, and I highly recommend them. They are very helpful, communicative, and professional.

I love this clinic. They helped make our dream come true 🩷

The doctors and staff here are wonderful! The IVF process was very smooth, easy, and successful!

Both of my babies are PNWF babies! They supported me through every high and low of pregnancy. Whenever my body had a problem, they always found exactly the right solution. My children are now 4 and 2. Thank you!!!!!

A surrogate's perspective: I underwent two IVF cycles for a family and ultimately had to withdraw. My experience was extremely painful. It took me about six months before I could speak calmly about it, and there are some things I do not want to share publicly. Ultimately, my body became a commodity and a vessel. I was no longer treated as a patient or a person. They dismissed my allergic reaction to medication. They threatened to cancel my surrogacy eligibility if I could not attend appointments on time, even though they scheduled those appointments without my consent. The doctors were often cold and uncaring. Near the end, I remember one doctor asking how I felt and treating me kindly; I called a friend because it felt so unusual. Without my consent, the doctors invited the intended parents into the room during the transfer. There is much I do not want to discuss publicly, but after crying hysterically during the transfer, I had to withdraw, unfortunately causing a loss for the family. If the clinic had genuinely cared and focused on providing medical care to me, not only services to the intended parents, I could have undergone a third IVF cycle for them. The treatment caused the family a major financial loss, and I am still trying to recover from the emotional trauma.

Our reciprocal IVF journey began in 2025-1, but the seed was planted earlier, in late 2024. That was when my partner and I first met Dr. Shannel Adams in Portland. From that first conversation, we felt heard, understood, and empowered to explore our options as we pursued our shared dream of building a family. Sometime after our initial meeting, Dr. Adams accepted a new position 150 miles north. We did not hesitate—my partner and I both knew we wanted her expertise and compassionate care to continue guiding us. We chose to follow her because we believed the right team would make an important difference in our fertility journey. As we transitioned care, we found an incredible support network at PNW Fertility. Alongside Dr. Adams, we met Laura, Anna, and especially Shanita, each of whom played a vital role in our experience. Shanita in particular was consistently present at every appointment and/or procedure, whether in Bellevue or Seattle. Her patience, kindness, and professionalism made the hardest days easier to bear. In moments of grief, she offered a shoulder to lean on and a steady, comforting voice. Our journey has not been easy. IVF places enormous physical and emotional demands on you, but having a dedicated team meant we never felt alone. Shanita's unwavering support—her attentive presence, willingness to answer every question and email, calls about dosage, and ability to comfort us through difficult moments—brought us tremendous reassurance. As we prepare for our next cycle, we feel both hopeful and uncertain. Although we cannot predict the outcome, knowing that the excellent PNW Fertility team is supporting us is deeply encouraging. Dr. Adams and Shanita have brought us closer to our dream of building a family. Their compassion and dedication have made us feel supported and optimistic about the future. N + K

BEWARE! If you want to do egg freezing, I would strongly encourage you to look somewhere else. After being acquired by Ivy Fertility, they have unilaterally decided that they are not a "long term" storage facility for egg freezing, which means that they arbitrarily increase storage prices "exponentially" after a few years of having your eggs there in order to push you out - because, you know, egg freezing is typically meant to be short term, right?? Completely unethical behavior at the very least, perhaps even illegal? Their "short term focus" to egg freezing is not mentioned anywhere in their page (check it out yourself!), nor was it mentioned to me when I decided to work with them. But now I am coerced to pay high amounts of money (*much* higher than market price) or risk egg transportation - for which they also require a liability waiver.

You could not pay me to say anything bad about PNWF. The staff and doctors could communicate better and be a little friendlier, but they have their reputation for a reason, and I sincerely recommend them to anyone seeking fertility care.

The billing representative was very rude. Billing issues can arise during treatment, so it is important to work with someone kind and competent. That is not the case here.

Words cannot describe how incredible this team and my entire experience at PNWF were from beginning to end. I worked with Dr. Lamb, one of the most wonderful people I have met. Her whole team and everyone in the office were outstanding. A fertility journey is not easy, but every PNWF employee brought endless comfort and professionalism and, most importantly, an incredible result. I highly recommend them and cannot wait to return for my next transfer! 🥰❤️ Thank you all for everything you do. You are true miracle workers 💕✨

Wost.... phone service...

I saw Dr. Shahine at PNWF for recurrent pregnancy loss. Although I met her only twice, she patiently completed a very thorough evaluation, and together we developed a plan based on her expertise that I felt comfortable with. I received monitoring as often as I wanted, with ultrasounds performed by excellent ARNPs who were welcoming, supportive, and understanding. Dr. Shahine's skilled care team was always available by email to answer questions, usually within a few hours. Visiting a fertility clinic can feel intimidating, but I highly recommend this one.

I am furious at this agency's indifference toward intended parents. A friend agreed to donate her eggs because she did not plan to have children herself and was already over the usual age for egg donation. She chose to forgo compensation because this was also an opportunity for her to have a biological child. We would cover all medical expenses, and our child could have a relationship with their biological mother. However, after speaking with PNWF, she said their staff encouraged her to ask for compensation. After considering all factors, including success rates and cost, our agency had recommended using their services. Three years later, our friend said she regretted not doing so. She said PNWF repeatedly told her during their conversations that she should not donate without compensation, which clouded her judgment. I understand that private agencies pay donors. But this is our hard-earned money, and we are trying to have a child, not seeking entertainment. PNWF's blatant disregard for IPs is cruel, inhumane, and selfish. If you are an intended parent, you should avoid them.

We wanted to give PNWF a chance, but after four appointments and multiple interactions with the staff, we could no longer accept the way they operated. As an LGBT couple, we were initially drawn to the clinic because of Dr. Broughton. After our first appointment, her team and the billing department told me it was my responsibility to determine what was required for insurance coverage and that any missing steps would be my fault. When my insurer said the clinic needed to verify the requirements, her team and billing department brushed us off and remained vague about what was needed. At another clinic we previously used in Texas, the staff handled insurance matters and guided patients through the entire process, which was a stark contrast. Before my next appointment, I received a call on Friday saying it was scheduled for 11 a.m. I arrived on time and was then told it was actually at 1 p.m. I have work and a life outside this clinic, so having to wait two hours was frustrating, and I told the staff. While I was still at the clinic, the front desk failed to mention that I also had an ultrasound that day in addition to bloodwork and an HSG, or tell me when to return for it. During the blood draw, the technician did not seem to know what she was doing and wanted to collect samples for all my lab orders even though I only needed one. She drew the correct sample only after I insisted that she confirm with my team. If I had said nothing, I would have been charged for unnecessary blood tests. At my next visit with Dr. Broughton, she said she had heard about the front desk “incident,” that my wife and I needed to respect her staff, and that she had an excellent team who essentially should not be held responsible for incorrect or missing information. Regarding the missed ultrasound, she blamed my wife and me for not mentioning it, even though the front desk is responsible for checking patients in and directing them through their appointments. She showed no concern when I raised the bloodwork issue. When billing and coverage came up, she told me I should be “empowered” to verify my own benefits because my insurance plan was from another state and her team was unfamiliar with it. The clinic staff do not know what they are doing. They schedule duplicate tests, give incorrect appointment times, or miss parts of your care entirely, then turn around and blame you. Instead of finding a doctor who understood our concerns and assured us things would improve, we were told to seek care elsewhere, which we were happy to do. The staff and doctor lack empathy, accountability, professionalism, and organization and care only about making money. I would not recommend this clinic to anyone I care about, and if a successful pregnancy matters to you, I suggest staying away.

My husband and I had been trying to conceive our second child for a year and a half when we first met with Dr. Lamb at PNW Fertility in December 2024. Unfortunately, that initial consultation was the only time I ever saw or spoke to Dr. Lamb directly. We went through a failed IUI in January 2025 and then experienced a chemical pregnancy in February 2025. Throughout this entire process, I received no real support or follow-up from the clinic except emails from the nurses who gave me updates on my HCG levels. There was zero communication from Dr. Lamb herself, which felt incredibly isolating and disheartening during such an emotional time. In June 2025, I became pregnant naturally. I knew I would eventually receive all my prenatal care with my regular OB, but I figured PNW Fertility would help me monitor things in the beginning and then do a soft hand-off. Instead, I was told the clinic does not support “spontaneous pregnancies” and was essentially dropped as a patient. Despite my previous chemical pregnancy, all I was given was a “courtesy” HCG draw and a “good luck.” My experience with PNW Fertility was truly horrible. This was my first time working with a fertility clinic, and the complete lack of compassion and communication made an already difficult journey so much harder. I would not recommend this clinic to anyone looking for supportive, caring fertility treatment.

Update: The team contacted me promptly and resolved the billing error, so I am updating my review. Original review: Absolutely shady billing practices—a complete scam.

When my wife and I learned that we needed IVF, we met with several doctors and clinics to find the right fit. Dr. Shahine and her team at PNW Fertility won us over with their professionalism, deep knowledge, and ability to communicate that knowledge. Perhaps most importantly, they showed empathy and compassion as we entered a difficult stage in growing our family. A few years later, we have a healthy, happy child and have transferred another embryo in hopes of a sibling. Dr. Shahine, Dr. Lamb, Paige, Cassie, Olivia, and everyone else we encountered during both transfers were wonderful. We never doubted our decision to work with PNW Fertility and recommend them whenever appropriate. Thank you so much for helping us experience the joy—and exhaustion—of parenthood.

Very supportive, kind, and capable.

Before choosing PNWF, I researched and compared many fertility clinics, and I am confident I made the right decision. Dr. Massie is not only highly knowledgeable but also deeply compassionate. Every question I asked, large or small, received a clear, prompt, detailed, and logical answer. She was always patient and understanding and took time to explain every aspect of the process. What truly sets her apart is her dedication and reliability. For urgent matters and questions, such as trigger timing or unexpected minor pain, she personally called me after only a short wait, sometimes even after work. During IVF, when unexpected issues or concerns arise, having a doctor like Dr. Massie is invaluable. She is someone you can trust completely, and it is clear that she genuinely cares about her patients. She truly is an angel in this field. The rest of the team—doctors, nurses, and staff—were also wonderful. They worked together seamlessly and supported their patients and one another with professionalism and empathy. I am extremely grateful for the care I received at PNWF and highly recommend this clinic to anyone seeking fertility treatment. You will receive the best care here.