Utah Fertility Center - Ogden, United States

The medical staff at Utah Fertility Center are wonderful. They care deeply for their patients and made me feel incredibly welcome, both at Pleasant Grove and at the Ogden clinic, where I receive most of my care. My experience so far has been excellent, and I feel fortunate to have been referred to them. I am very grateful and hope I will ultimately be able to welcome my baby.

Update!!! Thank you so much for helping us realize our dream. We were blessed with twins. This was our first IVF attempt, and only one embryo was transferred. Everything went very smoothly. We cannot wait to try again and work with UFC again. Thank you from the bottom of our hearts ❤️ Please be aware of this clinic’s hidden fees and lack of communication. Below is our firsthand experience with this clinic. We hope you will take a few minutes to read it. We had done some research on IVF and consulted several clinics before ultimately choosing UFC. We met with the doctor and told him we were ready to begin an IVF cycle as soon as possible. That was on 2025 year 1 month 21 day. He said the finance department would call us and then email us the cost of IVF. We received the quote on 1 month 24 day. My biggest mistake was paying in advance because we were so excited and wanted to make sure we did not waste money. On 1 month 30 day, I went to the front desk to pay, and she never told us there would be two separate charges for two different cycles. Because the amount we paid was close to the average price listed on the UFC website, we assumed it covered the entire cycle. No one—the doctor, front desk, coordinator, or staff—told us that our payment covered only the egg retrieval. We would later have to pay several thousand dollars more for the embryo transfer. I met with my coordinator on 2025 year 2 month 3 day. She explained my schedule and all the medications I needed to take, as well as blood tests, ultrasound examinations, and so on, but she still did not tell us that the embryo transfer would cost extra. We initially considered IVF because we hoped to have a boy, as we already had a daughter. After researching sex selection, we learned that it takes longer and carries a higher risk of embryo damage, so we decided against it. I emailed my coordinator to tell her our decision because we thought that was what the documents we signed stated. She never told us there would be a long wait after the egg retrieval or that they would have to perform a frozen embryo transfer, which would cost us several thousand dollars more. The only information anyone gave us was that the embryo transfer would take place 3-5 days after the egg retrieval. On the day of the egg retrieval, 2025 year 3 month 28 day, we arrived at the hospital early because we wanted to discuss the embryo transfer with a doctor or nurse. They had previously said the transfer could take place 3-5 days after retrieval, so I could take a few days off work. But no one knew the details. A woman having an embryo transfer that same day told us they never allow embryo transfers 3-5 days after egg retrieval. We immediately felt that something was wrong. After the egg retrieval, we spoke with the doctor, and she said they would not perform a fresh embryo transfer because that was also what my doctor had said. My husband emailed my coordinator to tell her what they had told us. She said that was not the plan and that they could not perform the embryo transfer because they needed to give me medication and do many other things. She told us she would speak with the finance department to see whether they could offer us a discount. But we were very upset because none of this had been communicated before we paid. If they had clearly explained all the costs, including the two cycles, we could have chosen a different clinic.

I am very grateful I was referred to Utah Fertility Center. Dr. Gurtcheff treated me with empathy and care while remaining honest and avoiding false hope or unlikely treatments that would waste time and money. Over several years, I also saw other doctors and surgeons at all three Utah Fertility Center locations. Ultimately, the nurses and staff I saw several times each week made the greatest difference; every one of them was wonderful. Infertility treatment is exhausting and painful, but whether I was elated or heartbroken, I felt supported by a strong, skilled team doing everything possible to help me succeed. It was not easy, but for the child I ultimately had, I would endure it a hundred times. Thank you to everyone who helped fulfill my dream!

We are extremely grateful to Utah Fertility Center! Being referred for help was emotional and overwhelming, especially with my complex history. Dr. Louwden had carefully reviewed my records before we met, which made me feel reassured and genuinely cared for. She gave us the information and tools to make the best decision for our family. Her knowledge and experience gave us confidence and made me feel empowered. The medical assistants and nurse practitioners were patient, kind, understanding, and very helpful. My questions were always answered, and calls were returned the same day, usually within hours. We are now expecting a baby, and our son is a big brother—something I once could not imagine. We would choose this clinic again. Our whole family is deeply grateful.

I had an excellent experience with Dr. Gurtcheff. She supported us from egg retrieval through delivery. Thanks to her expertise and patience, we achieved two pregnancies. Her compassion made the process much easier.

Now that I know about many options beyond IVF, I realize how terrible this clinic was. My wife said she did not want IVF. Their poorly designed website made it seem they did not want to communicate with patients. I took an at-home test, and my wife, a medical laboratory technician, thought it seemed suspicious. The doctor behaved like a 14-year-old girl when discussing reproduction. Even in a sales setting, patients should at least be told about other options. Knowing those options now, I realize this clinic wasted years of our time without teaching us anything.

I love UFC! Dr. Getchev is highly skilled, and the staff at the Ogden location are wonderful. I highly recommend them.

The entire process was a joke. We only asked them to process a lab sample. They called me the next business day after the order was sent, so I thought it would be quick and easy. Then there was a problem with the order. Fine—I contacted the ordering provider, who corrected and resent it. Three more weeks and countless calls passed before we obtained an appointment. Their excuses included: the Ogden location had no availability, Taylor would call to schedule, and they had not received the order. They had—the ordering doctor sent it four times, and I emailed it too. Finally, the kind Jerica scheduled us. Thank you, Jerica! The spelling may be wrong. Now we cannot get the results sent to the ordering doctor. They want us to activate a patient portal, but they did not set it up correctly, so they do not receive our emails and cannot be reached by phone. They asked three times who the ordering doctor was, yet there is still no progress. This “simple process” has been a nightmare. Communication is poor, there is no trust, and no one seems to take action. It is terrible.

The entire UFC team is outstanding. The staff work seamlessly together and understand every detail of the complex, meticulous, and frustrating IVF process. The journey is not easy, but they care for every patient with exceptional thoughtfulness.

I highly recommend Dr. G and UFC. The visits and communication were smooth, and the staff was excellent.

I love the staff and doctors at Utah Fertility Center in Ogden!! They truly make you feel welcome and help you throughout the process. Lolly, if you are still there and see this, I just want to thank you. You were always wonderful and kind. You helped and encouraged me through the entire process!!

I do not usually leave reviews, but I want to prevent others from coming here and having the same experience. Our OB-GYN referred us to UFC. After 6 months of medicated cycles, we were ready for more aggressive treatment. We had an initial consultation and were comfortable with the plan: timed intercourse (TIC), followed by intrauterine insemination (IUI) if unsuccessful. The doctor ordered extensive testing and blood work, which I fully supported. Before starting TIC, a medical assistant called to say a test suggested I might have lupus and that the doctor had prescribed lupus medication. Because lupus is serious, I asked whether I should see a specialist for further testing. The medical assistant clearly knew little about it. Instead of asking the doctor or transferring me, she dismissively said lupus can take years to diagnose and might not be worth pursuing now. As a medical professional, I knew this was unreasonable. I should have been referred for further testing, and medication should not have been prescribed without it. Eager to conceive, I began taking the drug. My research showed it can cause legal blindness and requires annual eye examinations. The assistant never mentioned this, likely because she did not know. I later chose to see a specialist, who said I did not have lupus and should never have been prescribed the drug. He was shocked that a fertility doctor prescribed it without consulting a rheumatologist. During our TIC cycle, the doctor prescribed 600 mg of progesterone. Another clinic later told me this dose was extremely high. It made me dizzy and unable to stand upright, but I continued because I trusted my doctor. After two weeks, I felt terrible and had blood work to check the cycle. It had failed, and I was not pregnant. The person who called showed no compassion. Our world collapsed, our money felt wasted, and they seemed not to care. They simply told me to call when my period began to start another cycle. They need sensitivity training for such difficult calls. I later called to schedule IUI for the next month. I called at least 6 times, left voicemails, and sent messages through the app, but no one responded. Fertility treatment is time-sensitive, and waiting days for a return call can cost an entire month. I eventually gave up and contacted another clinic, which scheduled me quickly. After two months there, I became pregnant. They never prescribed unnecessary medication, used no more than 200 mg of progesterone, answered every message, and saw me on time at every visit. Overall, my experience at UFC was terrible. It also cost twice as much as my current clinic while providing much poorer care. In my view, they are focused on profit, overbook too many patients, and provide impersonal care. I hope anyone considering this clinic understands what they may face. I drove an hour to each appointment at a different clinic and do not regret it. Infertility is difficult enough; seek treatment elsewhere rather than adding more heartbreak.

I worked with UFC for nearly a year and a half and had an excellent experience! Communication was always timely, and I felt involved and informed throughout treatment. Every staff member I encountered—doctors, nurses, medical assistants, and office staff—was kind, compassionate, and knowledgeable. There were never any unexpected costs or billing issues. I am now 19 weeks pregnant! I am very grateful for UFC's care!

Customer service with a poor attitude.

Without this clinic and its excellent doctors, I would not have my precious baby after ten years of waiting. Thank you, thank you, thank you. 💜 I had to drive from Green River, Wyoming, for several consecutive days, but they always scheduled me promptly, saw me right away, and never made me run around unnecessarily. They communicated well and were always kind. They not only helped me conceive my wonderful daughter but also diagnosed me with polycystic ovary syndrome and hypothyroidism, conditions that had gone undiagnosed for years. They helped me tremendously, and I plan to return in the future.

I had a wonderful experience with the provider. She made me feel heard and understood. Very informative.