如果你真的想要孩子，千万别来这里。我在这家机构浪费了一年半的时间和金钱，他们却只顾着推销试管婴儿。他们眼里只有钱，只想着靠试管婴儿赚钱，根本不在乎你是否能生孩子。事实上，我确信他们根本不想让你生孩子，你只是他们眼中的摇钱树。换了个医生，四周后我就怀孕了。一个医生四周的成果，比温斯洛医生和他的团队一年半的成果还要多。每次离开这里，我都感觉无比沮丧，被他们彻底利用，这种感觉糟透了。我连最恨的人都不会推荐这里。他们甚至让前台接待员当广告，向每个进门的人推销。我对这里每个人的行为都感到恶心。我的经历简直糟糕透顶，利用一个想要怀孕的女人，这种行为令人作呕。省省时间和金钱吧……千万别来这里。猜猜我现在没做试管婴儿就怀孕了……真是不可思议，之前这家诊所搞砸了四次人工授精，还说我必须做试管婴儿，明明是他们的错。其中一位医生甚至连排卵期都搞不清楚，整整三个月。最后，那个最关键的医生居然因为搞不清楚排卵期就告诉我……我需要做试管婴儿。我在这家诊所的经历简直令人作呕。如果你需要真正有用的建议，欢迎随时联系我。

I am surprised to see reviews below five stars, though I suppose people who are unhappy with a business may be more likely to leave a review. In any case, we love this clinic, especially the De Pere location. Parking is easy, the clinic and providers are always welcoming, friendly, and helpful, and the atmosphere is warm and peaceful. Even better, a real person always answers the phone, and when they promise to call back, they do. Instead of having to ‘listen carefully because their menu options have changed,’ as at other clinics, I speak directly with a person. I know that may sound minor, but when I call other medical facilities, I have to listen to five minutes of recordings and still end up leaving a message. We will always be grateful for how this clinic helped our little family, and we think of them every year on our children’s birthdays.

There are many reasons I do not recommend FIRM, but this is by far the biggest. For more than two months, I have been trying to get answers from FIRM's billing department. I have called many times and left a message each time. Although the recording says calls will be returned within 40 business hours, sometimes I receive a call a week later and sometimes not at all. My last call was two weeks ago, and by then I was completely beside myself. I became a new patient at FIRM in August 2025. On one invoice, I noticed a $250 charge for a new-patient telephone consultation. I knew I was already an established patient at the time of the charge, so I checked the date against my calendar and realized that the "new-patient consultation" was a follow-up call to review blood test results. I had already paid for that blood draw. During my one-minute conversation with Dr. Erb, the only thing she said was that I needed to contact a counselor to review my results. The conversation with that counselor was included in the blood draw fee. So why was I charged $250 for Dr. Erb to tell me to call the counselor? When I raised my billing concerns with the Daytona office, both the receptionist and Dr. Erb held up their hands and told me they do not handle billing issues and that I needed to contact the JAX billing department. What kind of physician does not know which codes they enter or what services they charge patients for? This is completely absurd, unethical, and unprofessional.

After struggling to conceive, we went to FIRM and were fortunate to meet Dr. Erb. From the beginning, Dr. Erb took the time to explain all our options, their risks and benefits, and the likelihood of success. Through every disappointment, Dr. Erb reassured us and supported all our decisions. Thanks to Dr. Erb and the entire FIRM team, my husband and I now have 2 wonderful children, aged 4 months and 22 months. We feel incredibly blessed and grateful. I would recommend FIRM and Dr. Erb to anyone needing reproductive guidance and assistance!

They only provide treatment if your BMI is below 30. This should be disclosed before appointments and testing so people do not waste their time and money here. Ladies, other doctors can help you become pregnant even if your BMI is higher, provided you are healthy and it is safe. Do not give up! Your weight does not determine whether you deserve to be a mother!

I have not scheduled an appointment here yet, but I want to say that as someone experiencing infertility, I have struggled to receive compassion from obstetric offices. Today, I called FIRM with a few questions and the receptionist was so kind and I honestly have never been so happy to finally talk to someone who is willing to listen to me. I am excited to schedule my appointment and just wanted to mention how wonderful my first interaction was!

I had an appointment for male fertility testing there at 9:00 a.m. on October 17, 2024. The older woman in the back was very kind—a genuine sweetheart—and informative. She kindly guided me through every procedure I needed to complete and answered all my questions. On the other hand, after everything was finished, there was a young blonde woman at reception. Before leaving, I wanted to ask a few questions, such as confirming the mailing address on file. When I approached her, she would not even let me speak and immediately told me I was all done! I felt as though she just wanted me to leave! She sat in her chair looking down at her phone and browsing social media. I told her I only wanted to make sure I would receive the results by mail. She told me that if it was a self-test, the results would be mailed to the address on file. She did not even look at me while speaking; she just kept looking down at her phone and browsing social media! So I left without confirming the address on file. I simply wanted to share my experience with the receptionist and alert the general manager. This place needs more people like the older woman in the back. Thumbs up to her!