I had a very good experience at Shady Grove. Staff were friendly and efficient. Physicians took time in addressing concerns.

I have only praise for Dr. Ocharski and the rest of the Shady Grove team. They supported us with tremendous patience and expertise through the hardest part of IVF treatment. Dr. Ocharski is a patient-centered physician who truly cared about me as a person.

I love this dog!

We are extremely grateful to Dr. O and her team at Shady Grove. Thanks to her unwavering support and dedication, we were finally able to build our family. We highly recommend her and her team to anyone facing the same struggle!

Our experience with SGF Lancaster and the Chesterbrook team was exceptional. Before meeting Elyse and Dr. O, we felt very discouraged, but everyone treated us like family and supported us through every challenge. Brittany was patient and extremely helpful. The financial team was thorough and thoughtful. Joy greeted me by name every time I entered. The phlebotomist even remembered which color bandage I disliked. The details showed how much they cared. Bringing our baby back to meet everyone was deeply moving. Below is what we wrote about our journey from treatment through graduation at 10 weeks. Thank you, SGF! You cannot swim! But I need to find my partner. We have you. Millions of warriors are ready to begin the journey. Go! But I have to wait here for my partner. We have you. 6 eggs are ready to begin the journey. Fertilize now! But we do not know what to do here. We have you covered. Millions of sperm and 5 eggs are ready. Give me your cells now! But we are smaller than a poppy seed. Wait, who is that? That is your partner. You have become one. We have you covered. 4 embryos are ready. Dress warmly; it will be cold! But I just became comfortable. We have you covered. 1 embryo is ready. Wake up! But I slept for 9 weeks. We have you covered. 1 embryo is ready. Now swim! But I am heavier than before. We have you covered. 1 embryo is ready. Get tissues ready for the audience! Hey, what happened? Science. We have you covered. 1 embryo is ready. See that blanket? Get inside! But it did not look like this before. We have you covered. 1 embryo is ready. Hold on! But I do not have fingers yet. We have you covered. 1 embryo is ready. Return in two weeks for testing. But I do not know what to do. We have you covered. 1 embryo is ready. Less than eight months to go! But that is so long, and I am afraid. Mom has you covered. 1 embryo is ready. Congratulations, you are 4 weeks and 5 days pregnant! … We will schedule an ultrasound in about a week so you can hear the heartbeat. … Hello? … Are you sure? Do you need to verify our information? … Science. We did it. Click. Do you think they meant to call another couple? There were many people there that day. 6 weeks Thump thump thump thump thump thump! Did you hear that? They want to tell you. What is it? Baby, we did it. Honey, go to the store. I need a pregnancy test. Of course, I have you. One embryo is ready. Be patient; just 2 minutes! Pink line. Still moving. Pink line. We are pregnant! We should schedule an ultrasound to confirm. 7 weeks Thump thump thump thump thump thump! Did you hear that? I am here! But where is the rest of your body? What was my blood test result again? What was the exact number? We did it. One embryo is ready. 8 weeks Thump thump thump thump thump thump! I told you. My goodness, what is that? I hoped you could tell me; I cannot see anything. Cool, right? We have you. 1 embryo is ready. 10 weeks Thump thump thump thump thump thump! Look at that! I am kicking. Graduation day!! A onesie for baby, fruit snacks for mom, and books for dad. 1 fetus is ready. 12 weeks No peeking today, but look at this. Thump thump thump thump thump thump! Would you prefer an epidural or natural childbirth? Do you plan to breastfeed or use formula? Um… You do not need to answer now, but because you are pregnant, we want to know your plans so we can support you better. Yes, I just… I am pregnant? Yes. We will see you every 4 weeks, then every 2 weeks, and finally every week. Can I come every day? No. Look at this. Honey, they say I am pregnant, but I still have to wait. Do not worry. One baby is ready to begin the journey. #FightInfertility Do not worry. See you in October.

The doctor and all the staff are very kind. I have enjoyed working with them, and I believe I can achieve all my goals.

I am very happy with my treatment and grateful to the physicians, nurses, and everyone who helped our family grow! I am now playing on the floor with my five-month-old baby, who would not be here without Shady Grove. Our entire family is deeply grateful! Most of my visits were at the Lancaster office, where everyone was very kind and thoughtful. I cried when I “graduated” because I had never felt so cared for and heard as I did there!

Yesterday, after five years of treatment at Shady Grove, we finally brought our little one home from the hospital. Thank you to Dr. Connell, my nurse Amanda, Elyse, and everyone else on the Shady Grove team for all you did during our journey. We are incredibly grateful!

I cannot say enough good things about this facility. IVF treatment is an emotional and stressful process, and the team at Shady Grove gave me tremendous support and care at every stage. My nurse, Brittany, was always available to answer my questions and concerns. Nurse practitioner Elyse was also very kind during every scan. They truly made a journey I never expected to experience easy to understand and navigate.

We cannot say enough good things about the Lancaster and Chesterbrook Shady Grove locations. The doctors, nurses, and other staff were all friendly, welcoming, and helpful. The infertility journey is difficult, and having medical professionals who genuinely care for their patients makes it much easier. Thank you for helping us fulfill our dream of building a family!

The staff were very friendly and helpful!

My wife and I unfortunately had a very poor experience at this clinic, especially with the front desk staff. They were cold, uncaring, and at times quite rude—extremely upsetting when dealing with something as sensitive and emotional as infertility. No one chooses this path, and compassion should be fundamental. Their attitude made us feel dismissed rather than supported, especially Joy. They seemed not to understand what patients in this situation endure. Because of the poor front desk service, we decided not to return to Shady Grove and continued our fertility journey elsewhere, where we fortunately succeeded. If you work in health care, especially in a sensitive field like infertility, kindness, empathy, and proper training are essential. At one of the most vulnerable times in their lives, patients deserve to feel seen, heard, and supported.

I am very grateful to the Shady Grove team. Their dedication, care, and patience made my treatment easier. The entire team was highly professional. And to my dear Dr. Nicole M. Marchetto, thank you for making my dream of motherhood come true!

SGF is a wonderful, caring clinic. They are always professional and kind. They always do their best to accommodate my schedule and have even seen me at the last minute. Thank you to the entire staff!

They accommodated my teaching schedule. Communication by text was convenient. They also helped us successfully have an IVF baby! :)

My growing family will always be grateful to the SGF team and doctors. The staff are kind and compassionate and are always willing to ease concerns/answer questions throughout the journey. SGF always made us feel like family, and it was wonderful knowing a team supported us at every step. I cannot praise this staff enough and highly recommend them to anyone considering this journey!

My experience at Shady Grove Fertility was very disappointing. At first, they created a lot of unrealistic hope about my fertility treatment, leaving me frustrated and disappointed. Rather than focusing on my health, they seemed to treat every visit as an opportunity to sell additional services. I left feeling more like a prospective customer than a patient who genuinely needed help. I expected more transparency and attentive care, but unfortunately that was not the case. Based on my experience, I would not recommend this clinic. After they finally told me the cost, I was not willing to undergo certain treatments. They then tried to persuade me to try another method that they themselves said had only a 2-4% success rate. It sounded like nothing more than a money grab.

I truly look forward to my appointments and seeing my care team! From the front desk and clinical team to the doctors, we love them all. What a wonderful group of people!