Conceptions Reproductive Associates of Colorado - Lone Tree, United States

After my husband and I tried unsuccessfully to conceive for eight years, we visited Conceptions Fertility Clinic in the year 2024, during month 1. Fertility treatment is an extremely vulnerable experience, but unfortunately, our experience at Conceptions left us feeling ignored, dismissed, and deeply frustrated. From the moment we entered the clinic, something felt wrong. The front desk staff were discussing an internal system transition and speaking loudly about other patients, which made us very uncomfortable. The entire clinic felt chaotic and unprofessional. Before the appointment, I specifically made sure that Conceptions had received all my medical records. My obstetrician-gynecologist's office sent my records, test results, and my husband's test results, and I even brought paper copies to the appointment. Despite this, it seemed that they had not reviewed any of them. Our consultation with Dr. Malgorzata E. Skaznik-Wikiel was very brief, lasting only about 15 minutes, and felt extremely rushed. We felt we were being talked at rather than truly heard. They asked very little about our eight-year fertility journey and seemed to disregard our concerns and past experiences entirely. At a time when we desperately needed care and understanding, the interaction felt cold and detached. After the consultation, we were taken to a small office to discuss genetic testing. They drew blood and told us testing would be performed. After that, however, we never received any meaningful information about follow-up treatment. The only notices we continued to receive concerned billing. Even more frustrating, our appointment was scheduled for the year 2023, during month 11, and we provided our insurance information in advance. Our insurance covers fertility-related services, but the clinic did not seem to complete prior authorization before recommending tests and services. Given that the clinic had about two months before our appointment, this lack of preparation was disappointing. Based on other patient reviews, others appear to have raised similar concerns. When my husband tried to resolve the billing issue, we found the billing department rude and unhelpful. Instead of working with us to find answers, they added even more stress during an already difficult time. Although this appointment was more than two years ago, it still weighs on me. A fertility journey is physically and emotionally exhausting, and patients deserve to feel heard, respected, and supported. Unfortunately, our experience at Conceptions made us feel like just a number and ultimately left us unable to feel comfortable continuing fertility treatment there.

I am incredibly grateful to Conceptions and my entire care team. I am currently undergoing IVF treatment, and although the process is stressful and frightening, my care team has been truly amazing! Dr. Skaznik genuinely cares about my health and listens carefully to my concerns and questions. My favorite nurse is Lauren Moran! She is extremely kind, patiently answers all my questions, helps me at every step, and comforts me whenever I feel anxious or nervous. She is simply wonderful. Nurse Alyssa is also amazing. She was with me during my egg retrieval, and seeing a familiar face was very reassuring, as she had drawn my blood for monitoring nearly every day beforehand. She even knew a day in advance that she would be in the retrieval room and told me beforehand. She and Lauren were both so thoughtful and made me feel at ease! I am currently waiting for the outcome of my embryo transfer, but I am truly grateful to all of them and would recommend them without hesitation 💕

I debated for months before writing this review. Overall, my experience was poor. I am very grateful to the head nurse and regional financial manager, who took time to sit with me and discuss my concerns after I left a few days before my egg-retrieval cycle was due to begin. My experience would have earned one star, but the team's willingness to listen gave me some hope, so I rated it two stars. The diagnostic phase was very difficult. We conceived naturally during that time but unfortunately had two miscarriages, prolonging the process. My nurse was tremendously supportive. She celebrated the pregnancies and mourned the miscarriages with me. Until I was transferred to the IVF team, I felt cared for during diagnosis. Financial problems existed from the start. Their insurance estimate was wrong, prior authorizations were often not submitted, and I eventually learned that I could submit them myself—which was the only reason some were processed. The final straw was billing TESE (testicular sperm extraction) as TESA (testicular sperm aspiration), which made me realize my medical wishes were not being respected. Communication between Conceptions and their recommended urologist was very poor. Their referral list even included a clinic that had been sued and filed for bankruptcy a year before we received the list. When we spoke directly with the urologist, we explicitly agreed to testicular sperm aspiration (TESA). Somehow, whenever Conceptions received the plan, it became testicular sperm extraction (TESE), which is more invasive and expensive. We repeatedly had to clarify these misunderstandings ourselves. We met with the urologist again, but Conceptions still recorded TESE and would not acknowledge that we had agreed only to TESA. For context, my son was conceived through IVF when my husband had a low sperm count but normal function in ejaculated sperm. Their strong recommendation for TESE made no sense. Whenever I asked about a less invasive option, they dismissed me with statements such as “trust the doctor,” “we do not perform male genital surgery,” or “we do TESE often.” It did not feel like fully informed consent because every time I asked about alternatives, I was told to wait. The only time they said, “You have a choice,” was when I said I was leaving. I had no concerns about Dr. Bush himself. He is brilliant and widely published. But something seems wrong with the clinic's operations and its partnership with RMA. In addition to working full-time, I spent about 80 hours over three months speaking with insurance. Conception was much harder than I expected. When I left, I did not trust the medical team to respect my wishes, I knew far more than I ever expected about billing codes, NPI numbers, and prior authorization, and I was disappointed by the level of service. At our next clinic, testing showed my husband's sperm fragmentation was 3%, an ideal level that did not require TESA or TESE. During egg retrieval, we used ejaculated sperm for intracytoplasmic sperm injection (ICSI). All 8 mature eggs fertilized. We advocated for ourselves extensively, and it turned out we were right. I will not tell you to avoid this clinic or go elsewhere. I will only say that if you choose Conceptions, be prepared to advocate for yourself. Insist on your medical needs. Understand your insurance benefits. Hold them accountable for prior authorizations. They are professionals, but the decision about risk remains yours. You have a voice. I know the fertility journey is long and difficult, and many people feel desperate by this point, but do not let desperation drive you into choices you do not want. Persistence helps make parents. If you are reading this, take care of yourself. Put on your own oxygen mask first.

Dr. Busch and his team are amazing! They guide you through every step, from procedures to medications, in language you can understand. Everyone is very friendly and welcoming!

I am writing to express concern and disappointment about a recent experience at your clinic that deserves reflection. I had an appointment today, July 29, 2025. Although I was running late, I stayed in contact with the front desk while traveling to the appointment. Despite this, I was turned away. I understand and respect the importance of keeping schedules, especially in a busy clinical setting. However, I also work in healthcare as a mental health nurse, where we are continually reminded to approach patient care with flexibility, compassion, and a trauma-informed mindset. I take full responsibility for not arriving on time, but the front desk continued communicating with me during my commute, which suggested I might still be seen. Being turned away at the last moment despite that communication felt abrupt and dismissive. It conveyed that efficiency mattered more than understanding the context of a patient’s experience. In mental healthcare, we emphasize reducing barriers to treatment, recognizing the effort required to attend appointments, especially when a patient is struggling, and balancing structure with empathy. The way this incident was handled ran counter to that philosophy and left a lasting negative first impression. I share this feedback not only from frustration, but in the hope that it will be received openly. A seemingly small issue such as arriving a few minutes late can affect a patient’s willingness to continue seeking care.

Learning that I needed IVF to have my own child was heartbreaking, but the staff at Conceptions were extremely positive and encouraging. From the front desk staff to the nurses and doctors, I felt that everyone was part of a team supporting me. Although I had only one viable embryo, they kept telling me, “You only need one,” and they were right! I now have a beautiful daughter, and it was all worthwhile. I am deeply grateful for the entire team's experience and knowledge and will always appreciate the care they gave me during my most difficult time!

I am a new patient, so I am not yet sure how things are here. However, I want to clarify the location for anyone who is confused as I was. It is on the third floor of the Evergreen Building. Google Maps shows the first floor and does not specify the building, which is incorrect. I tried to submit a map edit but could not make it specific enough. I believe the business can update the map details to make things easier for patients. Unfortunately, my appointment was during the front desk's lunch break, so I could not reach anyone when I called. I figured it out after some searching. I just wanted to add this in case anyone else has a similar experience.

I store my sperm at Conceptions Reproductive Associates in Colorado, and they increased my monthly storage cost by 300%, which I can no longer afford. I received a raise, but nothing like theirs. Cost increases like this should be illegal, and I would not recommend them to anyone! Stay away!

Do not go here! The provider, Malgorzata E. Skaznik-Wikiel, truly does not seem to know what she is doing. They wasted so much of my time. They took my lab results, then 6 months later, when I scheduled my own follow-up, told me my vitamin D and thyroid levels were too low and would need to be rechecked in 6 weeks before I could start IUI. When you are struggling with infertility, there is no time to waste. Nurse Tasha was wonderful and always answered my questions immediately, but the billing department was also disorganized; paying a bill should not be this difficult. I ultimately switched to Shady Grove, and the difference was night and day. The doctors at SGF genuinely care, and everything is much easier and more organized!

Amazing fertility clinic. Dr. Bush is highly knowledgeable and current on the latest fertility research, which gave us confidence throughout the process. He took time to explain every step and made sure we fully understood what to expect. The nurses were equally excellent—compassionate, patient, and always ready to answer our questions. The entire medical team's professionalism and support made the journey much more manageable. Thank you, Dr. Bush and your wonderful team!!!

Stay away! This clinic will undoubtedly treat you like a dollar sign rather than a person. One of their primary nurses, Lauren Moran, lacks the basic empathy, kindness, and understanding needed to guide you through the process. Expect passive messages through their messaging system without even a courtesy call to explain or provide context about testing needs/updates/costs/etc. Do better. The Littleton clinic, on the other hand, seems to have figured it out! If possible, do yourself a favor and see Sally, Hannah, and Katie in Littleton. They actually know what they are doing and show the kindness you would expect when dealing with the complexities of fertility care.