我和丈夫在尝试怀孕八年未果后，于2024年1月前往Conceptions生育诊所就诊。生育治疗是一段极其脆弱的经历，但不幸的是，我们在Conceptions的经历让我们感到被忽视、被冷落，并且倍感沮丧。 从我们踏入诊所的那一刻起，就感觉有些不对劲。前台工作人员正在讨论内部系统切换的问题，并且大声议论其他病人，这让我们感到很不舒服。整个诊所的氛围混乱且不专业。 在预约之前，我特意确保Conceptions诊所收到了我的所有医疗记录。我的妇产科医生诊所发送了我的病历、检查结果以及我丈夫的检查结果，我甚至还带了纸质副本去就诊。尽管如此，感觉他们似乎根本没有查看过任何记录。 我们与Malgorzata E. Skaznik-Wikiel医生的咨询非常短暂——大约只有15分钟——让我们感觉非常仓促。我们感觉自己像是被单方面告知，而不是被认真倾听。他们很少询问我们长达八年的求子之路，似乎完全忽略了我们的担忧和过往经历。在如此迫切需要关怀和理解的时刻，这种互动却让我们感到冷漠疏离。 咨询结束后，我们被安排到一间小办公室讨论基因检测事宜。他们抽了血，并告知我们会进行检测。然而，之后我们再也没有收到任何关于后续治疗的有效信息。我们唯一持续收到的通知是关于账单的。 更令人沮丧的是，我们明明预约在2023年11月，并且提前提供了保险信息。我们的保险涵盖与生育相关的服务，但诊所似乎在推荐检测和服务之前并未完成预授权。考虑到诊所距离我们的预约还有大约两个月的时间，这种准备不足的情况令人失望。根据其他患者的评价，似乎也有其他患者提出了类似的担忧。 当我的丈夫试图解决账单问题时，我们感觉账单部门的态度既粗鲁又毫无帮助。他们非但没有与我们合作寻找答案，反而让我们在原本就艰难的时期雪上加霜。 虽然这次就诊已经过去两年多了，但它仍然让我耿耿于怀。求子之路令人身心俱疲，患者理应感受到被倾听、被尊重和被支持。不幸的是，我们在Conceptions诊所的经历让我们感觉自己只是一个数字，最终导致我们无法安心地继续在该诊所接受生育治疗。

我无比感激Conceptions和我的整个医疗团队。我目前正在接受试管婴儿治疗，虽然这个过程压力很大，也很让人害怕，但我的医疗团队真的太棒了！Skaznik医生真心关心我的健康，认真倾听我的担忧和疑问。我最喜欢的护士是Lauren Moran！她非常友善，耐心解答我的所有问题，每一步都给予我帮助，每次我焦虑或紧张时，她都会安慰我，她简直太棒了。护士Alyssa也很棒，她陪我一起取卵，看到熟悉的面孔真的让我很安心（之前她几乎每天都给我抽血监测）。她甚至提前一天就知道自己会在取卵室，并提前告诉我，她和Lauren都非常贴心，让我感到很放心！我现在正在等待胚胎移植的结果，但我真的非常感激他们所有人，我会毫不犹豫地推荐他们💕

I debated for months before writing this review. Overall, my experience was poor. I am very grateful to the head nurse and regional financial manager, who took time to sit with me and discuss my concerns after I left a few days before my egg-retrieval cycle was due to begin. My experience would have earned one star, but the team's willingness to listen gave me some hope, so I rated it two stars. The diagnostic phase was very difficult. We conceived naturally during that time but unfortunately had two miscarriages, prolonging the process. My nurse was tremendously supportive. She celebrated the pregnancies and mourned the miscarriages with me. Until I was transferred to the IVF team, I felt cared for during diagnosis. Financial problems existed from the start. Their insurance estimate was wrong, prior authorizations were often not submitted, and I eventually learned that I could submit them myself—which was the only reason some were processed. The final straw was billing TESE (testicular sperm extraction) as TESA (testicular sperm aspiration), which made me realize my medical wishes were not being respected. Communication between Conceptions and their recommended urologist was very poor. Their referral list even included a clinic that had been sued and filed for bankruptcy a year before we received the list. When we spoke directly with the urologist, we explicitly agreed to testicular sperm aspiration (TESA). Somehow, whenever Conceptions received the plan, it became testicular sperm extraction (TESE), which is more invasive and expensive. We repeatedly had to clarify these misunderstandings ourselves. We met with the urologist again, but Conceptions still recorded TESE and would not acknowledge that we had agreed only to TESA. For context, my son was conceived through IVF when my husband had a low sperm count but normal function in ejaculated sperm. Their strong recommendation for TESE made no sense. Whenever I asked about a less invasive option, they dismissed me with statements such as “trust the doctor,” “we do not perform male genital surgery,” or “we do TESE often.” It did not feel like fully informed consent because every time I asked about alternatives, I was told to wait. The only time they said, “You have a choice,” was when I said I was leaving. I had no concerns about Dr. Bush himself. He is brilliant and widely published. But something seems wrong with the clinic's operations and its partnership with RMA. In addition to working full-time, I spent about 80 hours over three months speaking with insurance. Conception was much harder than I expected. When I left, I did not trust the medical team to respect my wishes, I knew far more than I ever expected about billing codes, NPI numbers, and prior authorization, and I was disappointed by the level of service. At our next clinic, testing showed my husband's sperm fragmentation was 3%, an ideal level that did not require TESA or TESE. During egg retrieval, we used ejaculated sperm for intracytoplasmic sperm injection (ICSI). All 8 mature eggs fertilized. We advocated for ourselves extensively, and it turned out we were right. I will not tell you to avoid this clinic or go elsewhere. I will only say that if you choose Conceptions, be prepared to advocate for yourself. Insist on your medical needs. Understand your insurance benefits. Hold them accountable for prior authorizations. They are professionals, but the decision about risk remains yours. You have a voice. I know the fertility journey is long and difficult, and many people feel desperate by this point, but do not let desperation drive you into choices you do not want. Persistence helps make parents. If you are reading this, take care of yourself. Put on your own oxygen mask first.

Dr. Busch and his team are amazing! They guide you through every step, from procedures to medications, in language you can understand. Everyone is very friendly and welcoming!

I am writing to express concern and disappointment about a recent experience at your clinic that deserves reflection. I had an appointment today, July 29, 2025. Although I was running late, I stayed in contact with the front desk while traveling to the appointment. Despite this, I was turned away. I understand and respect the importance of keeping schedules, especially in a busy clinical setting. However, I also work in healthcare as a mental health nurse, where we are continually reminded to approach patient care with flexibility, compassion, and a trauma-informed mindset. I take full responsibility for not arriving on time, but the front desk continued communicating with me during my commute, which suggested I might still be seen. Being turned away at the last moment despite that communication felt abrupt and dismissive. It conveyed that efficiency mattered more than understanding the context of a patient’s experience. In mental healthcare, we emphasize reducing barriers to treatment, recognizing the effort required to attend appointments, especially when a patient is struggling, and balancing structure with empathy. The way this incident was handled ran counter to that philosophy and left a lasting negative first impression. I share this feedback not only from frustration, but in the hope that it will be received openly. A seemingly small issue such as arriving a few minutes late can affect a patient’s willingness to continue seeking care.

Learning that I needed IVF to have my own child was heartbreaking, but the staff at Conceptions were extremely positive and encouraging. From the front desk staff to the nurses and doctors, I felt that everyone was part of a team supporting me. Although I had only one viable embryo, they kept telling me, “You only need one,” and they were right! I now have a beautiful daughter, and it was all worthwhile. I am deeply grateful for the entire team's experience and knowledge and will always appreciate the care they gave me during my most difficult time!

I am a new patient, so I am not yet sure how things are here. However, I want to clarify the location for anyone who is confused as I was. It is on the third floor of the Evergreen Building. Google Maps shows the first floor and does not specify the building, which is incorrect. I tried to submit a map edit but could not make it specific enough. I believe the business can update the map details to make things easier for patients. Unfortunately, my appointment was during the front desk's lunch break, so I could not reach anyone when I called. I figured it out after some searching. I just wanted to add this in case anyone else has a similar experience.

I store my sperm at Conceptions Reproductive Associates in Colorado, and they increased my monthly storage cost by 300%, which I can no longer afford. I received a raise, but nothing like theirs. Cost increases like this should be illegal, and I would not recommend them to anyone! Stay away!

Do not go here! The provider, Malgorzata E. Skaznik-Wikiel, truly does not seem to know what she is doing. They wasted so much of my time. They took my lab results, then 6 months later, when I scheduled my own follow-up, told me my vitamin D and thyroid levels were too low and would need to be rechecked in 6 weeks before I could start IUI. When you are struggling with infertility, there is no time to waste. Nurse Tasha was wonderful and always answered my questions immediately, but the billing department was also disorganized; paying a bill should not be this difficult. I ultimately switched to Shady Grove, and the difference was night and day. The doctors at SGF genuinely care, and everything is much easier and more organized!

Amazing fertility clinic. Dr. Bush is highly knowledgeable and current on the latest fertility research, which gave us confidence throughout the process. He took time to explain every step and made sure we fully understood what to expect. The nurses were equally excellent—compassionate, patient, and always ready to answer our questions. The entire medical team's professionalism and support made the journey much more manageable. Thank you, Dr. Bush and your wonderful team!!!

Stay away! This clinic will undoubtedly treat you like a dollar sign rather than a person. One of their primary nurses, Lauren Moran, lacks the basic empathy, kindness, and understanding needed to guide you through the process. Expect passive messages through their messaging system without even a courtesy call to explain or provide context about testing needs/updates/costs/etc. Do better. The Littleton clinic, on the other hand, seems to have figured it out! If possible, do yourself a favor and see Sally, Hannah, and Katie in Littleton. They actually know what they are doing and show the kindness you would expect when dealing with the complexities of fertility care.