Conceptions Reproductive Associates of Colorado | RMA - Lafayette, United States

Completely unhelpful Poor communication Misdiagnosis Unnecessary surgery Withholding medical records

The embryo freezing process was generally smooth and convenient. However, now that I actually need to use my frozen embryos, the process has become a complete mess. The doctor's team cannot meet the schedule he provides. Unfortunately, I have already raised this issue with the staff, but nothing has improved, so I decided to post this public review. One of the biggest problems is poor internal communication. Their own scheduling issues have already caused a two-month delay, and they clearly have more patients than they can handle, since even the "soonest available" test requires a wait of at least 2 to 5 weeks. For example, a month ago we agreed to have a simple procedure after a test. It took them an entire week of phone calls to schedule it, even though they had previously said, "The scheduler will contact me." Everyone I contacted said, "The scheduler will contact me," and then I heard nothing until someone finally contacted me a week later. This so-called "follow-up discussion" was entirely unnecessary and provided no new information. If this is how they operate, they clearly cannot properly manage a large number of patients.

I do not recommend this clinic at all. I no longer trust them with one of the most vulnerable times in our lives. In January, I began seeking fertility treatment at Conceptions for secondary infertility, had an initial consultation, and started testing. The consultation went well, and I felt the doctor cared, although she was already discussing IVF. We later discovered that Conceptions did not accept our insurance, so my reproductive endocrinologist and I agreed that my OB-GYN would order all tests so insurance would cover them. She gave me a testing list, and I completed everything in February, but I never heard from the reproductive endocrinologist again. Because all my bloodwork was normal, my OB-GYN and I continued testing and scheduled a saline ultrasound. I finally had the ultrasound in March, and it showed uterine scarring requiring surgical removal. I messaged both the reproductive endocrinologist and nurse at Conceptions asking about next steps, but received no response. I eventually called to schedule a follow-up to discuss the findings. The staff member was shocked that I had not been seen since my initial consultation in January. It is now late May, and my follow-up was scheduled for 3:00 p.m. today. At 9:00 this morning, I received a call saying the nurse was canceling because they had not obtained my results from my OB-GYN or called to request them before the appointment. Instead, the nurse blamed us for not completing a semen analysis, even though we had done it through another clinic and they had failed to obtain those results as well. I have decided to switch to a fertility clinic that will not treat me like a number. I feel deeply frustrated and heartbroken because our fertility journey has not been easy. After our third miscarriage, we finally found some answers, but our reproductive endocrinologist’s lack of effort and communication wasted several months. I sincerely hope this clinic learns to take time to care for patients going through some of life’s most difficult moments.

If you want a place that treats you like a source of money, come here. They do not care about you—not one of them. You are simply a way for them to make money. After the consultation, you cannot reach your ‘fertility doctor’ or obtain follow-up after a failed IUI. You can only message nurses, who respond only when they feel like it. You cannot speak with a doctor. There is no follow-up care, no monitoring during IUI, and no way to determine whether the prescribed stimulation medications are working. They prescribe medication without testing its effects on your menstrual cycle or body. If you want effective help, contact the Comprehensive Women's Health Center or Women's Health Associates. Do not waste your time or money here. They do not care about you; you are just a source of revenue. When they have AI reply to your review at 1:30 a.m., you know how little they care. That says everything about this organization. Spend your time and money elsewhere.

If you are considering IVF here, please read this. I do not recommend RMA or Dr. Robert Greene. My treatment felt rushed and completely impersonal. I was 37 but was given a protocol and medication doses that I later learned are generally used for younger patients. Before egg retrieval, I received stimulation medication for only 6 days. Several physicians later confirmed that this was unusually short and increased the risk of poor egg maturity. I raised my concerns. The doctor said we could wait but did not recommend it, effectively taking away any real choice. I trusted him to act in my best interest. The result was very few mature eggs and no successful fertilization, even with intracytoplasmic sperm injection (ICSI). The emotional and financial impact was devastating and might have been avoided with more thoughtful care. Just before my egg retrieval, a staff member openly discussed miscarriage while using extremely offensive language to mock God. As a devout believer in an intensely emotional state, hearing this in an IVF clinic was shocking, inappropriate, and almost unbelievable. Fertility treatment is too important and expensive for patients to be treated this way. Patients deserve better. Please seek a second opinion before choosing them.

Keep receiving bills after while for nothing So ridiculously expensive we quit

After this visit, I felt that services were being sold to me rather than that I was being treated as a patient. The process felt too sales-focused rather than medically grounded. The doctor rushed through recommendations without adequately discussing necessity, alternatives, or timing. In fertility care, where patients are already emotionally vulnerable, the atmosphere matters. Everything felt hurried and dismissive, leaving little time for thoughtful questions or processing information. Most concerning, the doctor repeatedly gave incorrect pricing information. Accurate pricing and clear informed consent are fundamental to health care, especially fertility treatment, where costs rise quickly. I strongly advise future patients to obtain written confirmation of every laboratory and treatment cost before signing consent forms and to take time to evaluate recommendations rather than deciding under pressure.

My experience at Conceptions was very disappointing, especially under Dr. Chiang's care. I am sharing it to inform others considering treatment there. At first, Dr. Chiang seemed warm and caring, but after our frozen embryo transfer failed, her view of our embryo quality and likelihood of success changed completely. I felt she was implying, “I told you it would not work.” Communication with the nursing staff was also often poor. During my frozen embryo transfer cycle, I messaged about bleeding in early pregnancy and received no reply, causing significant anxiety. At our first pregnancy ultrasound, when my husband and I learned there was no heartbeat, the sonographer quickly told us and left the room. A doctor or physician assistant should have delivered such devastating news. After the miscarriage, my options were not clearly explained. I was told only about expectant management or D&C and had to ask about medication myself. Other inconsistencies were confusing. Before the frozen embryo transfer (FET), Dr. Chiang said our embryos looked promising and we might not need another IVF cycle. After the miscarriage, the discussion changed, and after only one IVF cycle we were told embryo donation was the best option. Communication about embryo grading also seemed inconsistent. At one point after the miscarriage, I recall the doctor saying something like, “I was surprised the embryo implanted,” which was difficult to hear. Despite completing all required testing beforehand, a cervical polyp was discovered during the FET, making me question whether everything had been adequately reviewed. I was also surprised that some post-miscarriage blood tests were not covered by insurance. Previous testing had been free, so I did not know I would owe additional charges until after the tests were complete. IVF demands enormous time and money, and patients depend on clear communication, continuity, and compassionate care. In my case, these expectations were not fully met during an extremely difficult time. Anyone considering treatment here should ask detailed questions and ensure they will receive adequate support throughout. This review reflects my personal experience as a patient of the clinic.

Dr. Chiang was very nice and explained most things, however the lack of communication about cost is crazy. I paid out of pocket for expenses in Littleton and was told it covered the cost of blood test and semen analysis, then I get a bill from the lab also for the same fees. I know cost are different for different types of treatment but should be upfront about all the fees involved. I have been caught off guard twice now with fees and also about the option to genetic testing or to decline. The better option is to decline after hindsight. I was told better option to test because my insurance covered it. However that test was over $2700.00 and to decline would be $300 counseling fee with a counselor. I don't know if I will continue. I just started this process last month, February 2026 and already over spent what I had thought I would be spending just to start the fertility process.

Thank you so much to Dr. Chiang and the entire team for your attentive guidance, support, and care! Every visit made me feel safe and hopeful. Thank you for patiently answering my many questions and sharing your knowledge and skills to help me achieve my dream!

The website says 7:30, and the office door says 7:30, but if you call any location at 7:30, the phones are not answered until 8:30, even if an appointment has already been scheduled. If you book through a referral, they do not send text or email reminders, which is absurd. If you need to confirm a morning appointment, you cannot even call. People coming here already face enough difficulty, yet they do not even provide appointment reminders by email or text.

I spent substantial time and money establishing care here, only to be ignored by the scheduling staff. It makes no sense. Fertility clinics now frighten me; they feel like vampires.

With the help of Dr. Greene and his personal assistant Amanda, we conceived two miracle children. Although I know they are very busy, we always felt like we were their only patients while they treated us. Our second child arrived later than expected, with some setbacks along the way. Dr. Greene calmly accepted our criticism and continued helping us on our path to parenthood. We have recommended this practice to every friend and family member seeking reproductive care.

Our initial online consultation, bloodwork, and subsequent in-person follow-up were disorganized and poor quality. As an African American couple new to this sensitive and vulnerable subject, every meeting felt cold and transactional, focused entirely on what we could not do rather than what we believed God could bring us. My husband and I strongly recommend revising the order of consultations and how each step is handled. A general consultation should not encourage new patients to consider fertility options that may not even be available to them. Instead, it should mention potential options, all required procedures, and financial costs. What did we get for $200 and 30 minutes?! Bloodwork or an ultrasound could still be the next step to determine which options are feasible. That could actually be the first step, preventing families from developing unrealistic expectations or misunderstandings before test results are available. Finally, in-person follow-up should be caring, attentive, and compassionate. We were treated very harshly. Although I am direct and straightforward, this experience shows that everyone involved—doctors, technicians, nurses, and front-desk staff—should take a gentler, more humane approach. That change would have made us feel properly cared for. Unfortunately, we seemed to be just another number or statistic, because that was all they discussed at the follow-up meeting. We did not expect to receive information this way. It is only fair to share our honest feedback in the hope that openness can lead to change. We still look forward to growing our family and hope to continue working with Conceptions if our requests are addressed.

Dr. Greene is a brilliant doctor who has a deep knowledge of the latest advances in research and technology in his field. We spent a lot of time in the Lafayette office as well as the Littleton office, including over Christmas, which is a really hard time to be doing IVF, not being able to travel to be with family on the east coast. Everyone there, most notably the cheerful woman at the Littleton front desk (I’m sorry I can’t remember her name), made my partner and I smile and made us feel so welcome. We even look back on the time as a happy memory now, driving down to Littleton for an appointment and getting lunch or going for a little walk afterwards. We had two egg retrievals and one embryo transfer, so far I am almost 17 weeks along. The whole team from reception to nurses and lab techs did an incredible job taking care of us. I will never forget the ultrasound tech who gave me a huge hug when I graduated from the clinic at 9 weeks. I will say, if it’s your first time going through all of this, do your research every step of the way, ASK a ton of questions and advocate for yourself. If you aren’t getting the answers you need through the portal, pick up the phone and call your nurse. We had a few moments of frustration through the portal where our questions weren’t being explicitly answered, but it was always solved with a phone call. It’s your body, make sure you have all the information you need to make the best decisions for you. A big thank you to nurse Lindsay, nurse Ginger, and Dr. Greene. We expect to welcome our sweet baby girl into the world on April 1.

This review is long overdue. We began our fertility journey at Conceptions more than a year ago and now have a lovely 6-week-old son. We are deeply grateful to Dr. Greene, Amanda, and the entire staff for their expertise, warmth, and dedication. Throughout IVF, the Conceptions team patiently explained every step and helped us understand all options before making decisions. We are very glad we chose Conceptions for IVF during such a challenging time in our lives.

This clinic operates like a factory, funneling IVF cycles through numerous staff members with no individualized care. I began an egg-freezing cycle here and canceled after 8 days. It should have been canceled much earlier, but I was not allowed to speak with a doctor during the cycle. Each day, a different nurse repeated that cancellation was ‘up to the patient’ and that some patients proceed with only 1–2 follicles. I would never have chosen retrieval with 1–2 follicles, and I strongly believe they were trying to avoid a cancellation to protect their statistics. No one gave me useful information about why my daily egg-freezing results were far below expectations, information I needed to advocate for myself and cancel. At consultation, they gave me a reasonable retrieval target based on my history and labs. They did not discuss the possibility of a poor outcome or that a first cycle could fall far below expectations. At the first ultrasound, the low follicle count clearly seemed wrong. Every later ultrasound showed extremely slow growth; by day 8 of medication, I had only one appropriately sized follicle. When I later spoke with the doctor, she said this was unexpected based on my initial labs and that a second cycle might be better. When I asked how common such a poor first IVF result was for someone my age, she said it happened ‘about 50%’ of the time. I was shocked that she had not mentioned such a common possibility at my first appointment. Knowing this would have helped me handle the poor results or reconsider IVF altogether. The doctor also said she partly continued my clearly unsuccessful cycle to gather data for a future IVF cycle. I was never told this was one of her goals; had I known, I would have canceled sooner. Everyone has different reasons and financial considerations for IVF, which affect cancellation decisions. Failing to explain these tradeoffs or honestly assess progress is poor medical care. During the cycle, patients can communicate only with nurses. One nurse is assigned, but a different nurse calls each day with medication instructions and knows nothing about your case. Once, my IVF nurse messaged that if the cycle did not improve, we could consider timed intercourse or IUI, even though I was freezing eggs, not trying to become pregnant. The clinic made an already upsetting cancellation more stressful through poor communication and repeated misleading claims that we should wait for the next ultrasound to see whether more follicles appeared. In hindsight, my doctor knew for days that this was unrealistic and was using the cycle to gather data for a second attempt, which I will certainly not do here. I hope this review helps prospective patients decide or helps current patients receiving impersonal care advocate for themselves. On my final day of medication, after enough complaints, I finally spoke with the head nurse. She honestly assessed my situation and the tradeoffs, and I canceled. If the other nurses had provided such complete and useful information, I would not be writing this review.

I called four times and could not schedule an appointment. The website scheduling feature is also broken. One call was answered, but the man was rude, told me to hold, and then hung up.

I tried calling today, and the receptionist was extremely rude and unprofessional. She could not be bothered to schedule an appointment and said to call back later, without saying when. You would expect someone working here to be kinder and willing to listen to patients. Scheduling an appointment is not difficult. Recent reviews suggest many people have encountered the same ill-tempered receptionist. I hope this front-line issue is addressed or she receives further training in professionalism and compassion.

Absolutely first-rate care. I highly recommend this clinic.

We had a wonderful experience at Conceptions! Dr. Jiang was excellent—highly knowledgeable, clear when explaining every detail, and attentive to our concerns. The Conceptions staff was also wonderful. We are very grateful for their attentive care during blood draws and ultrasounds!

I love the front desk, especially Anissa in billing. She was very patient and kind as she guided us through the financial aspects of infertility treatment. I recommend asking for her help. Many people behind the scenes make a tremendous contribution for us, and Anissa is one of them!

I am writing this while holding my two-week-old baby and watching my two-and-a-half-year-old on the baby monitor. I am here thanks to the wonderful staff at Conceptions. Dr. Jiang is very kind, approachable, and knowledgeable. I am deeply grateful for the care and expertise she gave me. After I lost my first child, she adjusted my treatment plan, and we used both approaches for both children. I feel incredibly fortunate to have these two children, and none of this would have been possible without Dr. Jiang and her team.

Liz is absolutely the best phlebotomist I have ever met. I used to fear blood draws because so many people had trouble, but with her it was the easiest and most painless blood draw I have ever had.

I am writing this after ‘graduating’ from IVF today and being transferred to my OB-GYN for the rest of my pregnancy. I cried tears of joy because there were many times I thought we would never reach this point. Infertility and IVF are so difficult. Rearranging my work schedule for all the appointments, dealing with insurance, and all the injections were not easy, but it was ultimately worth it. Lafayette was my main office, and they were wonderful! We love Dr. Jiang! Bailey performed all my IUIs and was excellent, making an uncomfortable situation feel comfortable. The same goes for Pam and Gina and the many ultrasounds I needed for IVF. My nurses Alex and Jessica were wonderful! I truly appreciated their communication and attention to detail, which my first nurse unfortunately lacked, so I was thrilled when I was transferred to Alex. She made the process much easier, and I am very grateful. My advice for women starting IVF and what I believe had the greatest effect on my results: 1) Acupuncture! Start immediately before IVF and continue as long as possible through egg retrieval and transfer. 2) Get enough protein! At least 90 grams daily, starting the day with at least 30 grams. After reaching my out-of-pocket maximum, I saw a dietitian and learned I had not been getting enough protein. Collagen in my morning coffee helped. 3) Drink 1 cup of 8-10 ounces of raspberry leaf tea in the morning. You can have too much, so do not overdo it. A cup of peppermint tea before bed helps digestion. 4) If you are physically/mentally exhausted, do not rush into another retrieval cycle. Give yourself a month if needed. Your body needs to heal to give you the best results. Protein can help your body recover! Starting another cycle before you are fully ready is hard on both your body and your bank account. 5) Do everything possible to manage stress and remain positive. Sometimes this meant screaming and crying in my car about how grateful I was for the opportunity to do IVF, as a way to release my emotions when overwhelmed. Reframe the narrative positively. I had my best results after combining these things, so I hope this helps some women avoid as many retrievals as I had. Good luck, future moms!

This location was personally the best for me. The staff were friendly and welcoming. My husband, however, did not have the same experience. We saw Dr. Jiang. She was friendly and responsive. The process was long and exhausting. The accounting team had to be micromanaged, which was the hardest part. We had to double-check everything to ensure transparency and that it was processed through insurance. Once we became pregnant, our obstetric appointments were somewhat unusual, such as being able to see the ultrasound or hear the heartbeat, though we did receive photos afterward.

Do not go here. My husband and I regret the two years we spent at Conceptions (2022-2024). We saw red flags from the start but ignored them because we wanted answers. Both of our doctors were difficult to work with, billing was a nightmare, and I constantly had to advocate for myself or mistakes would be made. General care: The clinic made many errors and oversights in my care, some of which delayed our timeline. Once I was given the wrong prescription and took it for three days before a nurse called to tell me about their mistake. There was no apology; it was treated casually as if nothing was wrong. The clinic ordered incorrect labs and often forgot to call to tell me to start medication, leaving me constantly questioning my care. By late 2024, I had lost confidence in the clinic. Billing: This department feels designed to confuse and frustrate patients. Bills arrive only by mail and can be paid only by phone—good luck getting anyone to answer. We were not told how billing worked during our IVF consultation. The first communication I received from billing was a portal message with an $8,000 bill due that same day. Beyond the obvious issue, the craziest part was that I had heard nothing from my medical team, so I was billed for care that had not even been planned. The entire clinic seemed to prioritize money over caring for patients on a deeply painful and difficult path. Doctors: Our first meeting with Dr. O in 2022 was terrible. It was clear she was reading our medical information for the first time during the appointment and was unprepared. Without discussing any treatment plan, she asked whether we wanted a very expensive genetic test. When I hesitated, she bluntly asked why in a very accusatory tone. It felt like a ‘gotcha moment.’ I could give many more details, but simply put, I found Dr. O lacking in empathy and consideration. When we decided to stop IUI and pursue IVF, we asked to switch to Dr. Greene. Our first meeting with him felt like a better fit. He thanked us for giving Conceptions another chance and asked us to tell him about any concerns. We thought we were finally on a better path until some of the issues mentioned above occurred. I explained our concerns to Dr. Greene in detail and said we wanted to continue but hoped for greater attention to detail in our care. Instead of reassuring us, Dr. Greene replied, ‘Most of our patients feel the level of organization/support is appropriate.’ He even said they track their Net Promoter Score, whatever that is, because they want patients to be satisfied. His response was the final straw. Dr. Greene completely invalidated our experience and suggested we should accept errors and oversights in this emotional, expensive, and detailed process. All we wanted was a simple apology for the mistakes and a commitment to improve, but he could not provide that. Our first meeting with him now felt superficial. Unfortunately, for two years I believed the care we received at Conceptions was normal and that we simply had to accept it, but our new clinic has repeatedly proved otherwise. We are now at a clinic in northern Colorado and are amazed by the care we receive. Our new doctor is passionate about his work and has made us excited again. We feel he is on our side and wants this to succeed. Leaving Conceptions was the best decision. I would never recommend this clinic to anyone.

Such a thoughtful, passionate and intelligent team. They take your personal journey details very seriously and account for everything when building your protocol. They listen and they adjust as needed. I felt supported throughout the entire process. Highly recommend Conceptions for anyone struggling in their fertility journey. I appreciated that they have multiple locations that allowed for flexibility in regularly (often daily) appointments. Dr Greene was available and along for the entire time and the staff of nurses and admin are all responsive and supportive as well. We’ll have Conceptions to thank forever for helping us start our family.

Dr. Greene and the providers are wonderful! I would gladly recommend Dr. Greene and his medical team. The billing staff are terrible. We had numerous billing problems with our care that required repeated follow-up to correct, including identifying errors in claims submitted to our insurance and requesting refunds for incorrect charges.