一家生育诊所周末竟然关门！生育诊所的各项服务都非常敏感，时间安排也十分讲究，即使是某些特定项目，周末也应该照常进行。患者在治疗的每个环节都投入了大量的时间和金钱，却因为诊所周一到周五的营业时间而不得不取消预约，这无疑会给患者带来巨大的精神打击和情感上的痛苦。为了更好地服务患者，诊所应该有一定的灵活性，而不是一成不变的周一到周五的固定时间！

我非常感谢SRM在我经历“稽留流产”后提供的优质专业护理。当时我体内残留的组织导致了我的生育问题。流产后，我的HCG值降至零，我的妇产科医生做的超声检查也显示一切正常。然而，在尝试怀孕一个月后，我决定更加积极主动地联系SRM，因为我们想要第二个孩子，而且我已经42岁了。我非常庆幸自己做了这个决定。他们拥有许多普通妇产科医生所不具备的专业设备，而且坦白说，他们秉持着“相信患者”的态度。他们能够立即通过盐水灌注超声检查（这是他们的常规操作）识别出残留组织。在下一个周期，他们为我进行了宫腔镜手术，并应我的要求，开始服用来曲唑，以便我申请试管婴儿的保险资格。感谢他们所有的诊断，我发现我的卵巢储备功能良好，完全符合试管婴儿的条件。话虽如此——也多亏了他们明智的做法——我在尝试怀孕的第二个月就成功怀孕，当时我只服用了来曲唑，现在我的宝宝已经11个月大了，健康又精力充沛。我非常感谢SRM，如果没有他们，我可能就会留下永久性的子宫内膜残留和瘢痕，以及由此带来的对生育能力、整体激素水平和子宫健康的种种后遗症。在最初的超声检查结果正常后，我当时的妇产科医生说“别担心”，并建议我再尝试9个月（当时我已经42岁了！），然后再考虑采取进一步措施。我们非常幸运能在西雅图地区拥有如此高水平的医疗资源，我真的不明白为什么会有人对SRM给出负面评价。前台工作人员也总是积极主动、乐于助人且非常友好。对我来说，SRM首先提供的是以患者为中心的医疗保健，而帮助我们组建家庭则是一个令人欣喜的额外收获。

I usually don’t write reviews, but I think it’s important to share my experience because fertility treatment is already emotionally and financially difficult, and choosing the right clinic matters. I started treatment with SRP at the beginning of 2024 with a plan to proceed with IUI. We shipped our frozen sperm to the clinic, which took months to coordinate and came with significant costs for receipt and review. We completed all required testing, consultations, medications, and preparation for the procedure. Less than 24 hours before my scheduled IUI, I was informed that our sperm specimen could not be used for IUI and my appointment was canceled. This was incredibly upsetting, especially because it appeared that the paperwork accompanying the specimen had not been thoroughly reviewed before I was medically prepared and medicated for the procedure. What made the situation worse was the response afterward. Our doctor did not contact us until approximately 5:30 PM the following day and was not apologetic. During that conversation, he stated that he believed we would “get over it,” which felt dismissive of the emotional, physical, and financial impact of what had happened. Unfortunately, this was not our only negative interaction with SRP staff. There were several appointments where I left feeling unsettled by the communication and overall experience. Ultimately, we decided to transfer our care to another clinic. Even after insurance, we spent just under $5,000 at SRP and, to this day, continue to receive unexpected bills related to services from July 2025. Every patient’s experience is different, but based on our experience, I would encourage others to ask detailed questions about communication processes, specimen review procedures, and billing practices before committing to treatment here.

我在十二月和一月连续做了两次取卵，虽然没有得到任何正常的胚胎，但这是我们第一次成功进行PGT检测，我很高兴找到了SRM。Deanne是一位非常棒的协调员！自从Pinnacle接管后，我在互助小组里听到很多关于这家机构变得多么糟糕的消息，我简直不敢相信自己的耳朵。 大约就在那时，我们决定使用捐卵，Amy Smith走进了我们的生活。Amy一开始错误地估计了我们获得的卵子数量，这影响了我开始寻找另一份提供生育福利的工作的决定。之后，我反复给她发邮件，告知我不再享有Progeny的福利，现在由Maven承保。她却一直忽略这个至关重要的细节，最终导致我和我的伴侣失去了第三批卵子。我还给她发邮件询问我是否可以辞掉在Target的工作，因为那份工作体验很糟糕。她回复邮件说前两期学员都登记在我名下，我可以辞职。上周我收到Progeny的通知，说因为我辞职，前两期学员的名额要取消了。周五我接到一位新协调员的电话，她说她正在处理这件事，我对此非常感激。 不过，我想说的是，诊所经常在早上6点到7点之间（我住在阿拉斯加）给我打电话，都是些鸡毛蒜皮的小事，这让我很恼火，尤其是我工作时间很不规律。现在已经过去三天了，没有人就此事联系过我。我不知道诊所是否打算解决这个问题，还是他们只是想因为这位女士的疏忽而让我离开。 大多数人可能不知道，在Target，你必须平均每周工作25小时才能享受福利。为了达到这个工时要求，我不得不放弃现在的工作。过去五年，我一直都能兼顾工作和照顾孩子，但这次是第一次做不到。这很艰难，为了保证平均工时，我不得不替朋友打工。但由于我们都在Target拿着最低工资，我的同事们需要他们的工时，所以我替他们打工，然后把工时费付给他们，这样我很快就能达到医保要求的工时了。为了支付这两批孩子的费用，我免费打了那么多班，现在却连诊所三天后都没回复我。我知道大家是在周五早上收到我的邮件，但三天过去了，我为了这两批孩子付出了那么多，却没有任何人告诉我这件事，这真的让人崩溃。

医生、护士和所有工作人员不仅医术精湛，而且非常体贴。他们耐心解答我的每一个问题和疑虑，并悉心指导我完成每一步。我非常庆幸选择了这家诊所开启我的试管婴儿之旅。

这是我们第二次来SRM。整个过程让我百感交集，因为我既担心时间安排，也担心其他一些问题。从开始到完成整个流程，我与许多不同的人员合作，最终顺利毕业。这些人员包括：两位护士导航员、一位财务团队成员（她帮助我获得保险报销）、一位预约团队成员（她帮我安排预约）、一位负责接待来诊的办公室工作人员、多位负责抽血和后续步骤指导的工作人员、一位负责超声检查前准备的工作人员、一位负责超声检查并解读结果的工作人员、一位负责管理我们胚胎的胚胎学家、一位负责胚胎移植并解答我们所有问题的医生，以及负责将胚胎从外州安全运送过来的后勤团队。我明显感觉到，所有这些团队之间需要密切的协调，才能让我们感到被重视，让我们觉得我们的经历很重要。我想这些团队能够理解我们来到生育诊所时的心情，以及我们之前可能经历的一切。我的就诊过程并非完美无缺，当我提出疑虑时，有多位工作人员立即回应并解答了我的问题。我的疑虑并没有导致就诊流程出现任何中断。所有团队成员都像对待家人一样对待我和我们，让我们感到被重视，并且我们的就诊结果至关重要。显然，这些团队成员也各自负责多位患者，努力在患者体验和自身生活之间找到平衡。我从未感到我的就诊体验被忽视。 我看到有人评论说在候诊室等了两个小时。我想鼓励正在等待的朋友们，不要犹豫，尽管询问。我发现诊所的所有工作人员都非常乐意提供帮助，并能立即解答我的疑问。 就诊结束后，我收到了一份小礼物，非常贴心。我也会持续向团队汇报我的孕期进展，因为正是他们的共同努力才让我们拥有了这次就诊机会。 我们以后还会选择这家诊所，并永远感激能与诊所携手共建我们的家庭。

不道德的计费行为

We completed two embryo-freezing cycles at Pinnacle, formerly Seattle Reproductive Medicine. We received exceptional care and attention during each cycle. The doctors and nurses genuinely care about their patients. I always felt I was receiving the best possible care—honestly, I felt like a princess on egg retrieval day! We are now in the long-term embryo storage phase. When I asked specific questions, the customer service team showed great compassion and professionalism. We strongly recommend Pinnacle to others planning to build a family.

I had two positive conception experiences at SRM. They gave me attentive care and guidance. There were admittedly some minor issues, but they always resolved them quickly and appropriately with the best outcome. Our third attempt, however, has been completely different. It has been disorganized and chaotic. At almost every step, I have had to work hard to ensure that every document, process, and laboratory order was submitted and completed on time so the cycle would not be canceled. Even then, I had to cancel one cycle. I changed counselors, hoping this would ease some problems, and things improved slightly; the new counselor had previously been a financial advisor. Financially, their account-management practices seem unethical to me. I submitted my insurance information at the beginning and had difficulty getting the cycle started, but after September I heard nothing more from them, and a $115 balance appeared on my account. My insurance changed in early November, but because I received no financial communications, I forgot to notify them. In March, I had a doctor's appointment. They checked my insurance, found that my old policy had expired, and asked for my current insurance information, which I provided. My secondary insurance is ChampVA, but I was immediately told it was out of network. ChampVA does not have a participating network, however, and I had previously confirmed that services would be covered at any practice once claims were submitted. Now, almost three weeks into my cycle, they have told me that because I am self-paying, I must pay $350 per month beginning with my current cycle. They submitted no claims to insurance for the prior five or six months, yet now say I owe $350 monthly because I am self-paying. This seems highly unethical. SRM is expanding its physical locations. Based on the current situation and my experience, I can only infer that it is prioritizing quantity over quality. My guess—and this is entirely my speculation—is that its business has grown beyond its capacity. Instead of limiting patient volume and delivering high-quality service, it continues expanding at patients' expense. Over the years, I built a good relationship with Dr. Mazur and had two successful pregnancies. Sadly, however, we are seriously considering ending our relationship with SRM and pursuing other options. I hope SRM takes this review seriously and that it meaningfully influences its future direction. I would rather pay more for high-quality service than save a few dollars and become just another name on a list.

Nurse Brooke was very patient and compassionate during my egg retrieval. She made me feel safe and reassured throughout. Dr. Shah is my favorite doctor and is very professional. Dr. Morgan also brings you to a safe, comfortable place because his anesthesia skills are excellent. The entire team is wonderful, and I want to thank them.

My experience at SRM was the worst healthcare experience I have ever had. The organization and clinicians we encountered appeared concerned only with how much money they could make from us, not our health or fertility journey. We never met with a doctor unless testing or a treatment was being performed, often without any advance information. When we finally saw a doctor for important personal testing, she did not know who I was or recognize that she had previously met me on Zoom. When we chose a specific fertility treatment, they provided no information or guidance about what the process would involve or how to complete steps such as stimulation injections. They promised a dedicated contact person, but that was meaningless. I contacted them with time-sensitive questions but repeatedly received no timely response, preventing previously scheduled fertility treatment from proceeding; other responses were blank templates. Even after transferring to a new clinic, getting records faxed to the new doctor has been nearly impossible. Although we signed multiple releases of information and completed every step SRM required for faxing records, they have not followed through. Our experience became so poor that I was offered 'free' stimulation medication and given what I was told was the private phone number of a vice president or executive. After I reached him and he persuaded us to continue treatment, I never heard from him again. No staff member or doctor took time to build trust or treat us like people undergoing an intensely sensitive process. We felt like numbers in a crowd. I accept that we could have researched more and been less naive before beginning fertility treatment, but I wish I had seen a review like this before trusting SRM. They set our family-building journey back by years.

I am utterly disgusted with this place. This company cares neither about its patients nor its employees. The doctors care only about themselves, and the executives making clinical decisions have no concern for how those decisions affect nurses and support staff. This place is a joke.

I completed many IVF cycles here. Do not come here! Everything is disorganized and chaotic. Believe the hundreds of other negative reviews; I wish I had. My friend also completed cycles here, and they 'accidentally' discarded completely normal embryos. The doctors are rude, focused only on money, and eager to end appointments quickly. This clinic is extremely irresponsible, while IVF is already physically and emotionally exhausting and requires trust. Run as fast as you can. If you try to transfer your care, you may wait months for a response. Leave now!

We had a baby with SRM's help! Complications on the father's side made it difficult to find an IVF provider able to help us. Dr. Walsh worked wonders and retrieved enough sperm for an ICSI attempt. Although communication can sometimes stall among the multiple teams caring for one couple, the outcome speaks for itself. We have a happy, healthy baby at home who would not have been possible without SRM.

Be very cautious during IVF treatment! If you have uterine fibroids, do not go to this clinic, formerly SRM. They could not even locate my ovaries and failed to read my IVF doctor's orders carefully, focusing on measuring fibroids instead of follicles. Pinnacle Fertility, formerly SRM, completely disregarded my IVF doctor's monitoring instructions. They did not perform the required follicle count or endometrial measurement. Instead, they measured fibroids that were irrelevant to my case and sent an incomplete report to the wrong clinic. I had to repeat the ultrasound elsewhere the next day. The technician was inattentive, trained another staff member without prior consent, and clearly had not read the orders carefully. They do not take their responsibilities seriously, follow physician instructions, or provide the level of care IVF patients deserve. I strongly advise anyone undergoing fertility treatment to avoid this clinic. Also, do not trust La Thanya's apology. I had a terrible experience at this clinic on September 16, 2025.

I simply want to say that SRM was excellent throughout my treatment. The doctors were patient and kind, and my dedicated nurse was wonderful, with excellent communication and support. Every step was well organized, and I felt well cared for throughout. Their Seattle office was also warm and comfortable, and I rarely had to wait—I could usually go right in. Overall, I highly recommend them.

I had been a long-term patient here and completed one IVF cycle. Just as I was preparing for a second cycle, a serious administrative error caused me to miss it entirely. Although my fertility insurer repeatedly confirmed that SRM could bill them, SRM staff refused to process it. I say “refused” because that is exactly what happened. They insisted that I act as the intermediary between the clinic and insurer, even though no action was required from me. During that time, I could not order medication or complete the necessary testing, and my cycle was wasted. Worse, no one followed up. There was no call, explanation, or apology. There was no clear contact, escalation process, or accountability. When something went wrong, there was only silence. When I mentioned moving to another clinic, they practically pushed me out the door. This experience showed me that if something goes wrong here, you are on your own. You are treated as a number rather than a patient. If you choose this clinic, be prepared to advocate actively for yourself, even regarding billing and insurance. No infertility patient should have to endure this additional stress.

I had my egg retrieval at this clinic, and the experience was so wonderful that words can hardly describe it. From the moment my name was called in the waiting room, Evie made me feel at ease. She brought me in, explained everything thoroughly, and was candid throughout. Her kindness, warmth, and clear communication made me feel comfortable from start to finish, especially when I was very nervous. All the staff were wonderful. Dr. Davis, who performed my procedure, came in beforehand and explained every step in detail, made sure I understood the process, and asked if I had any questions. Soon afterward, the anesthesiologist came in—I do not remember his name—and explained his role and how he would administer anesthesia in the operating room. I mentioned that I have claustrophobia, and he immediately reassured me and even offered to let me hold the oxygen mask myself, which helped greatly. When I entered the operating room, the man by the rear window on the left introduced himself as a laboratory staff member, scanned my wristband, and explained his role. Everyone in the room worked seamlessly together. They secured me with straps, and one man jokingly compared it to a ride at Disneyland, creating a light atmosphere while remaining professional and focused. After the procedure, I woke up quickly, and Evie immediately brought me juice and a snack. Dr. Davis then came in to tell me how many eggs had been retrieved and explained that retrieval day was day 0 and I would receive more results on day 6. The next day, Evie even texted to check on me and make sure I felt well. That meant a great deal and showed their genuine concern for patients. This team is kind, supportive, professional, and caring. I felt well cared for throughout the process. A fun detail: the restroom across from the office was warm and comfortable—they really had the heat turned up! 😊

I wish I could rate this clinic even more highly. Believe it or not, the entire visit, including the procedure itself, was very pleasant. When I arrived, I told my nurse, Hannah, that I was nervous. She reassured me patiently, and her cheerful personality helped me relax. The second nurse was also wonderful and successfully started my IV despite my small veins. The doctor and anesthesiologist explained what would happen before and after the procedure, giving me a clearer understanding of the process. To my surprise, I woke up quickly with almost no grogginess. I even asked the staff how I had gotten from the operating room to the other side of the room, haha. I am extremely grateful to the medical staff at this clinic. They are the most professional, kind, and thoughtful team I have encountered. I would recommend this clinic to anyone undergoing IVF and egg retrieval.

I wanted to write this review because I am now 21 weeks pregnant with a miracle IVF baby girl, thanks to the care team and excellent medical staff at Pinnacle Seattle! My experience here was wonderful. I loved their detailed, personalized care and truly miss it now that I have transferred to a regular OB-GYN. My nurse Lindsi and Dr. Wald were exceptional. A transfer was once canceled because my uterine lining was too thin, and Dr. Wald developed the best plan for me. Without her willingness to try a new approach and study my case closely, I might not have conceived. I am so grateful to this team for giving me my miracle!

Very bad place never go here. I have been seeing this facility since 2022 with getting nowhere just wasting my time doing test and procedures. Our last conversation was doing IVF with donor eggs. I agree with that but they charged me $17,000 and they wanted it all upfront before starting services like they don’t didn’t even offer a payment plan or anything and they called me during my work hours and often held long lengthy conversations regarding care I’ve asked them to repeatedly send me message through the portal yet they called which is why I have stopped coming here as of April 2025 All this place once is money I feel like not Wanting to help the patient.

Dr. Lin and his team are the best. This is my second fertility clinic, and their professionalism, efficiency, and expertise place them among the leaders in the field. After a terrible experience at Michigan IVF/Pinnacle, I am extremely grateful to every staff member, nurse, and doctor at SRM/Pinnacle in Seattle. The clinic is clean and beautiful, has parking, and is open on weekends. They call, leave messages, or text with updates about IVF treatment. I especially appreciate that they never leave you confused: they explain each step and what to expect. Patient navigators also check in regularly and truly care about your health.

Worst infertility clinic I have ever seen in my life. once they got your money you would not be able to see the doctor face in your treatment journey. No one cares about your IVF Journey. Lack of communication is a must in this clinic, it may take weeks to get a reply from a clinician. No follow up for failed IVFs, no reasons why it failed , no suggestion, just pay your money and do multiple rounds of failed IVF. I will never ever recommend this place to any of my friend or family members. Waste of money!!!

Completely unprofessional. They left me in a gown on the exam table for 50 minutes with an uncomfortably full bladder. They apologized, but it was unacceptable. I could have forgiven that and earlier communication problems, but they mishandled a cycle that should have been fully covered by insurance. I notified them three weeks in advance that I wanted to try again, yet they failed to obtain authorization in time. I was willing to self-pay if insurance did not cover it. We scheduled testing, and the prescription was supposed to arrive on the last day before I began medication. It never reached the pharmacy. I have now given up, and we must find another provider. This is difficult enough without their lack of communication and effort making it worse.

There are some positives. The nurses at the Bellevue location are excellent, and the operating room staff are great. But that is where the positives end. Dr. Herlihy attended the initial consultation, and that was the extent of her involvement. She never contacted me afterward. I heard nothing from her throughout the process. Incidentally, she was not the doctor who performed my egg retrieval. What upset me most was being assigned to a navigator who had been out of work for months, which I only learned after the procedure. Scheduling told me the Spokane navigators would handle things collectively rather than through one person. I find this completely unacceptable. Why advertise a personal navigator if patients are assigned to someone who has been out for months? Why have a primary navigator if she will be absent throughout my treatment? The portal is also difficult to navigate, with forms and documents scattered in different places.

My wife recently underwent egg retrieval during our IVF process, and I was very disappointed with how the medical staff handled it—especially how completely I was excluded. No one communicated with me before the procedure. I had no idea how it was progressing, how long it would take, or how she was doing. She was understandably nervous, and I was not even allowed to be with her beforehand to support her. Afterward, I could only wait without any information. She came out disoriented and uncomfortable, yet I still was not brought in to be with her or told how the procedure had gone. There was no acknowledgment that we were going through this together as a couple. I am disappointed by this “medical team’s” professionalism and bedside manner.

I have to say, the number of negative reviews is baffling. This clinic is amazing, attentive, and overall a safe place. Everything went smoothly, and my health and success were always the priority. We are now 12 weeks pregnant with our baby girl after our first FET! Melanie Love supported me throughout and was one of the best parts of this journey. We are not local, but even from several hours away, they always made everything work for us!

Very poor customer service. They will not disclose any details about the process, such as what is required, the timeline, or finances. We had worked with them for about 18 months when I requested a cost estimate. Our financial counselor told me, “Because each patient’s treatment plan is different, I cannot provide a timeline or complete cost breakdown.” Yes, I understand treatment plans differ, which is why I wanted an estimate based on our case. After 18 months, dozens of visits, and multiple consultations with the doctor, I would expect them to understand our treatment process. Ultimately, I suppose I have to determine it and estimate the cost myself. This is extremely frustrating. If we had another option, we would prefer another provider. I strongly recommend avoiding them if possible.

SRM/Pinnacle/whoever they are simply do not understand how to support queer couples. We are doing rIVF, and while their attitude was acceptable, they repeatedly scheduled my wife for things she did not need and canceled them the same day—three times. They billed the wrong person and charged us twice because we are both ‘mothers.’ The day before our donor sperm was due to arrive from the sperm bank, they called us at 4:30 to say there was a problem and the shipment needed to be canceled. When we called back, no one answered because they had closed. We could not cancel because it was the day before; they had to do it, but we could do nothing because all the sperm banks were closed. It was a very stressful night. It turned out the donor carried a gene they had not tested for and would not test for, so we were required to undergo genetic counseling. They had no appointments for a week, delaying fertilization by a month. Paying $20,000 for this experience is absurd. To be clear, this is a management and operations problem, not a staff problem.

Although I would have preferred better communication during my care, especially as an out-of-state patient, my overall experience was very positive, particularly the egg retrieval. Dr. Cho, Dr. Wang, and my nurse were all very kind and precise at every step, making me feel safe and comfortable. Thank you, ladies!

They do not allow children in the waiting room! We needed to sign documents, and they told us we could not do so in the waiting room and had to go into the hallway because our child was with us. Signing took only 5 minutes. My child was calm the entire time—not screaming, shouting, or disruptive. It is extremely rude and hypocritical for a fertility clinic to exclude people with children.

I am not a patient at this clinic, but my friend is. She was recently diagnosed with breast cancer, and her oncologist referred her here for fertility treatment. Time was obviously urgent and every day mattered. Choosing between starting lifesaving chemotherapy now and delaying it for the possibility of future fertility was extremely difficult. None of these procedures guarantees success, but this was her last chance to preserve embryos or eggs before chemotherapy permanently damaged them. This was already an enormously stressful situation, and the choices were not easy. A doctor she trusted referred her to this clinic, so she believed she had found reliable clinicians and was willing to try despite the potential cancer risks. Dr. Lin was her physician at the fertility clinic, and I cannot believe the incompetence and unprofessionalism of the entire staff. She waited days for emails or calls answering basic questions about her procedure. Dr. Lin left the clinic without warning, and no one could say when she would return to sign medical documents. Unfortunately, this continued for weeks until my friend had to make the hardest decision of her life: abandon fertility preservation entirely and begin chemotherapy. Even as a friend and observer, this was heartbreaking to witness. I hope anyone in a similar situation does not waste time and avoids this clinic entirely.

I cannot take it anymore and am moving to a new clinic. For months I have tried to work with SRM to freeze embryos, but they: 1. Forgot to schedule my husband's genetic testing. 2. Forgot to schedule his infectious disease testing. 3. Assigned me a nurse who only texted from an unfamiliar number and never followed up by phone. 4. Made my husband wait an hour for testing; when he asked, it was suddenly ready, meaning they had forgotten to check him in. 5. Scheduled the wrong doctor, canceled one hour beforehand, and gave no explanation beyond saying she was “not that kind of doctor.” They did not tell me whom or what type of doctor to reschedule with. I have never encountered a clinic so disorganized and disrespectful to patients. I cannot trust these people with care this important.

The clinic is beautiful, and some staff are kind. I appreciated the LGBTQ+-friendly environment. However, some staff only give generic explanations that show they do not understand how you track ovulation. When I tried to explain that a medication did not work for me, they simply said, “It works.” By the end, we did not feel treated as individuals; instead, we were told what our own experience was.

They only care about numbers. Most fertility clinics are like this—I have worked with several—but this one lacks the motivation and staff to advocate for you. The doctors in particular are cold and do not care about you or your dreams, despite their marketing. It is like working with Amazon to make your dream come true. There may be no good alternatives, but before choosing SRM or a competitor, you should at least know that the doctors truly do not care about you.