Seattle Reproductive Medicine - Seattle, United States

Bill collector was rude. I'm from Ohio and she was upset I asked her why she was calling from Washington. She also criticized my payment amount.

A fertility clinic that is closed on weekends! Fertility services are highly time-sensitive and require precise scheduling, so at least some services should remain available on weekends. Patients invest substantial time and money in every stage of treatment, only to have appointments canceled because the clinic operates Monday through Friday. This can cause tremendous psychological and emotional distress. To serve patients better, the clinic should offer some flexibility instead of maintaining an inflexible Monday-to-Friday schedule!

I am extremely grateful to SRM for the excellent, professional care I received after a missed miscarriage. Retained tissue was causing my fertility problems. After the miscarriage, my hCG level fell to zero, and an ultrasound performed by my OB-GYN showed that everything was normal. However, after trying to conceive for a month, I decided to take a more proactive approach and contact SRM because we wanted a second child and I was already 42 years old. I am so glad I did. They have specialized equipment that many general OB-GYNs do not, and frankly, they believe their patients. They immediately identified the retained tissue with a saline infusion sonogram, which is part of their routine practice. During my next cycle, they performed a hysteroscopy and, at my request, started me on letrozole so I could qualify for insurance coverage for IVF. Thanks to all their diagnostic testing, I learned that I had a good ovarian reserve and fully qualified for IVF. That said—and thanks to their sound approach—I became pregnant during my second month of trying while taking only letrozole. My baby is now 11 months old, healthy, and full of energy. I am extremely grateful to SRM. Without them, I might have been left with permanent retained endometrial tissue and scarring, along with the resulting effects on my fertility, overall hormone levels, and uterine health. After the initial ultrasound appeared normal, my OB-GYN at the time told me not to worry and recommended trying for another 9 months, even though I was already 42 years old, before considering further action. We are very fortunate to have such high-quality medical care in the Seattle area, and I truly do not understand the negative reviews of SRM. The front desk staff were also always proactive, helpful, and very friendly. For me, SRM provided patient-centered healthcare first, and helping us build our family was a wonderful additional benefit.

I usually do not write reviews, but I think it is important to share my experience because fertility treatment is already emotionally and financially difficult, and choosing the right clinic matters. I started treatment with SRP at the beginning of 2024, with a plan to proceed with IUI. We shipped our frozen sperm to the clinic, which took months to coordinate and involved significant receipt and review costs. We completed all required testing, consultations, medications, and preparation for the procedure. Less than 24 hours before my scheduled IUI, I was informed that our sperm specimen could not be used for IUI, and my appointment was canceled. This was incredibly upsetting, especially because it appeared that the paperwork accompanying the specimen had not been thoroughly reviewed before I was medically prepared and given medication for the procedure. What made the situation worse was the response afterward. Our doctor did not contact us until approximately 5:30 p.m. the following day and was not apologetic. During that conversation, he said he believed we would “get over it,” which felt dismissive of the emotional, physical, and financial impact of what had happened. Unfortunately, this was not our only negative interaction with SRP staff. After several appointments, I left feeling unsettled by the communication and overall experience. Ultimately, we decided to transfer our care to another clinic. Even after insurance, we spent just under $5,000 at SRP and, to this day, continue to receive unexpected bills for services from July 2025. Every patient's experience is different, but based on ours, I encourage others to ask detailed questions about communication processes, specimen review procedures, and billing practices before committing to treatment here.

I had two consecutive egg retrievals in December and January. Although we did not obtain any euploid embryos, this was the first time we were able to complete PGT, and I was glad to have found SRM. Deanne was a wonderful coordinator! Since Pinnacle took over, I have heard so many stories in support groups about how bad the organization has become that I could hardly believe them. Around that time, we decided to use donor eggs, and Amy Smith came into our lives. Amy initially estimated the number of eggs we would receive incorrectly, which affected my decision to look for another job offering fertility benefits. I repeatedly emailed her to explain that I no longer had Progyny benefits and was now covered by Maven. She kept overlooking this crucial detail, which ultimately caused my partner and me to lose our third batch of eggs. I also emailed her to ask whether I could quit my job at Target because it had been a terrible experience. She replied that the first two batches were registered under my name and that I could quit. Last week, Progyny notified me that because I had quit, the first two batches would be canceled. On Friday, a new coordinator called and said she was working on it, which I greatly appreciated. However, the clinic often calls me between 6 and 7 in the morning, Alaska time, about trivial matters. This is frustrating, especially because I work irregular hours. Now three days have passed without anyone contacting me about this issue. I do not know whether the clinic intends to resolve it or whether they simply expect me to walk away because of this woman's oversight. Most people may not know that at Target, you must work an average of 25 hours per week to qualify for benefits. To meet that requirement, I had to give up my current job. For the past five years, I had always managed to balance work with caring for my child, but this was the first time I could not. It was difficult, and I had to cover shifts for friends to maintain the required average hours. Because we all earn minimum wage at Target and my coworkers need their hours, I worked their shifts and paid them the wages so I could quickly reach the hours required for insurance. I worked so many unpaid shifts to cover the cost of these two batches, yet the clinic still has not responded after three days. I know they received my email on Friday morning, but after all I sacrificed for these two batches, it is devastating that three days have passed without anyone telling me what is happening.

The doctors, nurses, and all staff members are not only highly skilled in their medical expertise but also extremely considerate. They patiently addressed every question and concern I had and guided me carefully through each step. I am truly grateful that I chose this clinic to begin my IVF journey.

This is our second visit to SRM. The entire process stirred a mix of emotions in me, as I was concerned about both the scheduling and some other issues. From start to finish, I worked with many different staff members and ultimately graduated smoothly. These included: two nurse navigators, a financial team member (who helped me secure insurance reimbursement), an appointment team member (who assisted me in scheduling appointments), an office staff member responsible for greeting patients, multiple staff members handling blood draws and providing guidance on next steps, a staff member who prepared me for the ultrasound, a staff member who performed the ultrasound and interpreted the results, an embryologist who managed our embryos, a physician who performed the embryo transfer and answered all our questions, and the logistics team responsible for safely transporting the embryos from out of state. I could clearly sense that close coordination among all these teams was necessary to make us feel valued and to ensure our experience mattered. I believe these teams understand the emotions we bring when visiting a fertility clinic, as well as everything we may have experienced before. My visit was not flawless, but when I raised concerns, multiple staff members responded promptly and addressed my questions. My concerns did not cause any disruption to the process. All team members treated me and us like family, making us feel valued and emphasizing that our treatment outcome was crucial. Clearly, these team members also manage multiple patients each, striving to balance patient experience with their own lives. I never felt that my visit experience was overlooked. I saw comments about waiting two hours in the waiting room. I want to encourage those who are waiting not to hesitate to ask questions. I found that all the clinic staff were very willing to help and could immediately address my inquiries. After the visit, I received a small gift, which was very thoughtful. I will continue to update the team on my pregnancy progress, as it is their collective efforts that made this visit possible for us. We will choose this clinic again in the future and will always be grateful for the opportunity to build our family with the clinic.

Unethical billing practices

We completed two embryo-freezing cycles at Pinnacle, formerly Seattle Reproductive Medicine. We received exceptional care and attention during each cycle. The doctors and nurses genuinely care about their patients. I always felt I was receiving the best possible care—honestly, I felt like a princess on egg retrieval day! We are now in the long-term embryo storage phase. When I asked specific questions, the customer service team showed great compassion and professionalism. We strongly recommend Pinnacle to others planning to build a family.

I had two positive conception experiences at SRM. They gave me attentive care and guidance. There were admittedly some minor issues, but they always resolved them quickly and appropriately with the best outcome. Our third attempt, however, has been completely different. It has been disorganized and chaotic. At almost every step, I have had to work hard to ensure that every document, process, and laboratory order was submitted and completed on time so the cycle would not be canceled. Even then, I had to cancel one cycle. I changed counselors, hoping this would ease some problems, and things improved slightly; the new counselor had previously been a financial advisor. Financially, their account-management practices seem unethical to me. I submitted my insurance information at the beginning and had difficulty getting the cycle started, but after September I heard nothing more from them, and a $115 balance appeared on my account. My insurance changed in early November, but because I received no financial communications, I forgot to notify them. In March, I had a doctor's appointment. They checked my insurance, found that my old policy had expired, and asked for my current insurance information, which I provided. My secondary insurance is ChampVA, but I was immediately told it was out of network. ChampVA does not have a participating network, however, and I had previously confirmed that services would be covered at any practice once claims were submitted. Now, almost three weeks into my cycle, they have told me that because I am self-paying, I must pay $350 per month beginning with my current cycle. They submitted no claims to insurance for the prior five or six months, yet now say I owe $350 monthly because I am self-paying. This seems highly unethical. SRM is expanding its physical locations. Based on the current situation and my experience, I can only infer that it is prioritizing quantity over quality. My guess—and this is entirely my speculation—is that its business has grown beyond its capacity. Instead of limiting patient volume and delivering high-quality service, it continues expanding at patients' expense. Over the years, I built a good relationship with Dr. Mazur and had two successful pregnancies. Sadly, however, we are seriously considering ending our relationship with SRM and pursuing other options. I hope SRM takes this review seriously and that it meaningfully influences its future direction. I would rather pay more for high-quality service than save a few dollars and become just another name on a list.

Nurse Brooke was very patient and compassionate during my egg retrieval. She made me feel safe and reassured throughout. Dr. Shah is my favorite doctor and is very professional. Dr. Morgan also brings you to a safe, comfortable place because his anesthesia skills are excellent. The entire team is wonderful, and I want to thank them.

My experience at SRM was the worst healthcare experience I have ever had. The organization and clinicians we encountered appeared concerned only with how much money they could make from us, not our health or fertility journey. We never met with a doctor unless testing or a treatment was being performed, often without any advance information. When we finally saw a doctor for important personal testing, she did not know who I was or recognize that she had previously met me on Zoom. When we chose a specific fertility treatment, they provided no information or guidance about what the process would involve or how to complete steps such as stimulation injections. They promised a dedicated contact person, but that was meaningless. I contacted them with time-sensitive questions but repeatedly received no timely response, preventing previously scheduled fertility treatment from proceeding; other responses were blank templates. Even after transferring to a new clinic, getting records faxed to the new doctor has been nearly impossible. Although we signed multiple releases of information and completed every step SRM required for faxing records, they have not followed through. Our experience became so poor that I was offered 'free' stimulation medication and given what I was told was the private phone number of a vice president or executive. After I reached him and he persuaded us to continue treatment, I never heard from him again. No staff member or doctor took time to build trust or treat us like people undergoing an intensely sensitive process. We felt like numbers in a crowd. I accept that we could have researched more and been less naive before beginning fertility treatment, but I wish I had seen a review like this before trusting SRM. They set our family-building journey back by years.

I am utterly disgusted with this place. This company cares neither about its patients nor its employees. The doctors care only about themselves, and the executives making clinical decisions have no concern for how those decisions affect nurses and support staff. This place is a joke.

I completed many IVF cycles here. Do not come here! Everything is disorganized and chaotic. Believe the hundreds of other negative reviews; I wish I had. My friend also completed cycles here, and they 'accidentally' discarded completely normal embryos. The doctors are rude, focused only on money, and eager to end appointments quickly. This clinic is extremely irresponsible, while IVF is already physically and emotionally exhausting and requires trust. Run as fast as you can. If you try to transfer your care, you may wait months for a response. Leave now!

We had a baby with SRM's help! Complications on the father's side made it difficult to find an IVF provider able to help us. Dr. Walsh worked wonders and retrieved enough sperm for an ICSI attempt. Although communication can sometimes stall among the multiple teams caring for one couple, the outcome speaks for itself. We have a happy, healthy baby at home who would not have been possible without SRM.

Be very cautious during IVF treatment! If you have uterine fibroids, do not go to this clinic, formerly SRM. They could not even locate my ovaries and failed to read my IVF doctor's orders carefully, focusing on measuring fibroids instead of follicles. Pinnacle Fertility, formerly SRM, completely disregarded my IVF doctor's monitoring instructions. They did not perform the required follicle count or endometrial measurement. Instead, they measured fibroids that were irrelevant to my case and sent an incomplete report to the wrong clinic. I had to repeat the ultrasound elsewhere the next day. The technician was inattentive, trained another staff member without prior consent, and clearly had not read the orders carefully. They do not take their responsibilities seriously, follow physician instructions, or provide the level of care IVF patients deserve. I strongly advise anyone undergoing fertility treatment to avoid this clinic. Also, do not trust La Thanya's apology. I had a terrible experience at this clinic on September 16, 2025.

I simply want to say that SRM was excellent throughout my treatment. The doctors were patient and kind, and my dedicated nurse was wonderful, with excellent communication and support. Every step was well organized, and I felt well cared for throughout. Their Seattle office was also warm and comfortable, and I rarely had to wait—I could usually go right in. Overall, I highly recommend them.

I had been a long-term patient here and completed one IVF cycle. Just as I was preparing for a second cycle, a serious administrative error caused me to miss it entirely. Although my fertility insurer repeatedly confirmed that SRM could bill them, SRM staff refused to process it. I say “refused” because that is exactly what happened. They insisted that I act as the intermediary between the clinic and insurer, even though no action was required from me. During that time, I could not order medication or complete the necessary testing, and my cycle was wasted. Worse, no one followed up. There was no call, explanation, or apology. There was no clear contact, escalation process, or accountability. When something went wrong, there was only silence. When I mentioned moving to another clinic, they practically pushed me out the door. This experience showed me that if something goes wrong here, you are on your own. You are treated as a number rather than a patient. If you choose this clinic, be prepared to advocate actively for yourself, even regarding billing and insurance. No infertility patient should have to endure this additional stress.

I had my egg retrieval at this clinic, and the experience was so wonderful that words can hardly describe it. From the moment my name was called in the waiting room, Evie made me feel at ease. She brought me in, explained everything thoroughly, and was candid throughout. Her kindness, warmth, and clear communication made me feel comfortable from start to finish, especially when I was very nervous. All the staff were wonderful. Dr. Davis, who performed my procedure, came in beforehand and explained every step in detail, made sure I understood the process, and asked if I had any questions. Soon afterward, the anesthesiologist came in—I do not remember his name—and explained his role and how he would administer anesthesia in the operating room. I mentioned that I have claustrophobia, and he immediately reassured me and even offered to let me hold the oxygen mask myself, which helped greatly. When I entered the operating room, the man by the rear window on the left introduced himself as a laboratory staff member, scanned my wristband, and explained his role. Everyone in the room worked seamlessly together. They secured me with straps, and one man jokingly compared it to a ride at Disneyland, creating a light atmosphere while remaining professional and focused. After the procedure, I woke up quickly, and Evie immediately brought me juice and a snack. Dr. Davis then came in to tell me how many eggs had been retrieved and explained that retrieval day was day 0 and I would receive more results on day 6. The next day, Evie even texted to check on me and make sure I felt well. That meant a great deal and showed their genuine concern for patients. This team is kind, supportive, professional, and caring. I felt well cared for throughout the process. A fun detail: the restroom across from the office was warm and comfortable—they really had the heat turned up! 😊

I wish I could rate this clinic even more highly. Believe it or not, the entire visit, including the procedure itself, was very pleasant. When I arrived, I told my nurse, Hannah, that I was nervous. She reassured me patiently, and her cheerful personality helped me relax. The second nurse was also wonderful and successfully started my IV despite my small veins. The doctor and anesthesiologist explained what would happen before and after the procedure, giving me a clearer understanding of the process. To my surprise, I woke up quickly with almost no grogginess. I even asked the staff how I had gotten from the operating room to the other side of the room, haha. I am extremely grateful to the medical staff at this clinic. They are the most professional, kind, and thoughtful team I have encountered. I would recommend this clinic to anyone undergoing IVF and egg retrieval.

I wanted to write this review because I am now 21 weeks pregnant with a miracle IVF baby girl, thanks to the care team and excellent medical staff at Pinnacle Seattle! My experience here was wonderful. I loved their detailed, personalized care and truly miss it now that I have transferred to a regular OB-GYN. My nurse Lindsi and Dr. Wald were exceptional. A transfer was once canceled because my uterine lining was too thin, and Dr. Wald developed the best plan for me. Without her willingness to try a new approach and study my case closely, I might not have conceived. I am so grateful to this team for giving me my miracle!

Very bad place never go here. I have been seeing this facility since 2022 with getting nowhere just wasting my time doing test and procedures. Our last conversation was doing IVF with donor eggs. I agree with that but they charged me $17,000 and they wanted it all upfront before starting services like they don’t didn’t even offer a payment plan or anything and they called me during my work hours and often held long lengthy conversations regarding care I’ve asked them to repeatedly send me message through the portal yet they called which is why I have stopped coming here as of April 2025 All this place once is money I feel like not Wanting to help the patient.

Dr. Lin and his team are the best. This is my second fertility clinic, and their professionalism, efficiency, and expertise place them among the leaders in the field. After a terrible experience at Michigan IVF/Pinnacle, I am extremely grateful to every staff member, nurse, and doctor at SRM/Pinnacle in Seattle. The clinic is clean and beautiful, has parking, and is open on weekends. They call, leave messages, or text with updates about IVF treatment. I especially appreciate that they never leave you confused: they explain each step and what to expect. Patient navigators also check in regularly and truly care about your health.

Worst infertility clinic I have ever seen in my life. once they got your money you would not be able to see the doctor face in your treatment journey. No one cares about your IVF Journey. Lack of communication is a must in this clinic, it may take weeks to get a reply from a clinician. No follow up for failed IVFs, no reasons why it failed , no suggestion, just pay your money and do multiple rounds of failed IVF. I will never ever recommend this place to any of my friend or family members. Waste of money!!!

Completely unprofessional. They left me in a gown on the exam table for 50 minutes with an uncomfortably full bladder. They apologized, but it was unacceptable. I could have forgiven that and earlier communication problems, but they mishandled a cycle that should have been fully covered by insurance. I notified them three weeks in advance that I wanted to try again, yet they failed to obtain authorization in time. I was willing to self-pay if insurance did not cover it. We scheduled testing, and the prescription was supposed to arrive on the last day before I began medication. It never reached the pharmacy. I have now given up, and we must find another provider. This is difficult enough without their lack of communication and effort making it worse.

There are some positives. The nurses at the Bellevue location are excellent, and the operating room staff are great. But that is where the positives end. Dr. Herlihy attended the initial consultation, and that was the extent of her involvement. She never contacted me afterward. I heard nothing from her throughout the process. Incidentally, she was not the doctor who performed my egg retrieval. What upset me most was being assigned to a navigator who had been out of work for months, which I only learned after the procedure. Scheduling told me the Spokane navigators would handle things collectively rather than through one person. I find this completely unacceptable. Why advertise a personal navigator if patients are assigned to someone who has been out for months? Why have a primary navigator if she will be absent throughout my treatment? The portal is also difficult to navigate, with forms and documents scattered in different places.

My wife recently underwent egg retrieval during our IVF process, and I was very disappointed with how the medical staff handled it—especially how completely I was excluded. No one communicated with me before the procedure. I had no idea how it was progressing, how long it would take, or how she was doing. She was understandably nervous, and I was not even allowed to be with her beforehand to support her. Afterward, I could only wait without any information. She came out disoriented and uncomfortable, yet I still was not brought in to be with her or told how the procedure had gone. There was no acknowledgment that we were going through this together as a couple. I am disappointed by this “medical team’s” professionalism and bedside manner.

I have to say, the number of negative reviews is baffling. This clinic is amazing, attentive, and overall a safe place. Everything went smoothly, and my health and success were always the priority. We are now 12 weeks pregnant with our baby girl after our first FET! Melanie Love supported me throughout and was one of the best parts of this journey. We are not local, but even from several hours away, they always made everything work for us!

Very poor customer service. They will not disclose any details about the process, such as what is required, the timeline, or finances. We had worked with them for about 18 months when I requested a cost estimate. Our financial counselor told me, “Because each patient’s treatment plan is different, I cannot provide a timeline or complete cost breakdown.” Yes, I understand treatment plans differ, which is why I wanted an estimate based on our case. After 18 months, dozens of visits, and multiple consultations with the doctor, I would expect them to understand our treatment process. Ultimately, I suppose I have to determine it and estimate the cost myself. This is extremely frustrating. If we had another option, we would prefer another provider. I strongly recommend avoiding them if possible.

SRM/Pinnacle/whoever they are simply do not understand how to support queer couples. We are doing rIVF, and while their attitude was acceptable, they repeatedly scheduled my wife for things she did not need and canceled them the same day—three times. They billed the wrong person and charged us twice because we are both ‘mothers.’ The day before our donor sperm was due to arrive from the sperm bank, they called us at 4:30 to say there was a problem and the shipment needed to be canceled. When we called back, no one answered because they had closed. We could not cancel because it was the day before; they had to do it, but we could do nothing because all the sperm banks were closed. It was a very stressful night. It turned out the donor carried a gene they had not tested for and would not test for, so we were required to undergo genetic counseling. They had no appointments for a week, delaying fertilization by a month. Paying $20,000 for this experience is absurd. To be clear, this is a management and operations problem, not a staff problem.

Although I would have preferred better communication during my care, especially as an out-of-state patient, my overall experience was very positive, particularly the egg retrieval. Dr. Cho, Dr. Wang, and my nurse were all very kind and precise at every step, making me feel safe and comfortable. Thank you, ladies!

They do not allow children in the waiting room! We needed to sign documents, and they told us we could not do so in the waiting room and had to go into the hallway because our child was with us. Signing took only 5 minutes. My child was calm the entire time—not screaming, shouting, or disruptive. It is extremely rude and hypocritical for a fertility clinic to exclude people with children.

I am not a patient at this clinic, but my friend is. She was recently diagnosed with breast cancer, and her oncologist referred her here for fertility treatment. Time was obviously urgent and every day mattered. Choosing between starting lifesaving chemotherapy now and delaying it for the possibility of future fertility was extremely difficult. None of these procedures guarantees success, but this was her last chance to preserve embryos or eggs before chemotherapy permanently damaged them. This was already an enormously stressful situation, and the choices were not easy. A doctor she trusted referred her to this clinic, so she believed she had found reliable clinicians and was willing to try despite the potential cancer risks. Dr. Lin was her physician at the fertility clinic, and I cannot believe the incompetence and unprofessionalism of the entire staff. She waited days for emails or calls answering basic questions about her procedure. Dr. Lin left the clinic without warning, and no one could say when she would return to sign medical documents. Unfortunately, this continued for weeks until my friend had to make the hardest decision of her life: abandon fertility preservation entirely and begin chemotherapy. Even as a friend and observer, this was heartbreaking to witness. I hope anyone in a similar situation does not waste time and avoids this clinic entirely.

I cannot take it anymore and am moving to a new clinic. For months I have tried to work with SRM to freeze embryos, but they: 1. Forgot to schedule my husband's genetic testing. 2. Forgot to schedule his infectious disease testing. 3. Assigned me a nurse who only texted from an unfamiliar number and never followed up by phone. 4. Made my husband wait an hour for testing; when he asked, it was suddenly ready, meaning they had forgotten to check him in. 5. Scheduled the wrong doctor, canceled one hour beforehand, and gave no explanation beyond saying she was “not that kind of doctor.” They did not tell me whom or what type of doctor to reschedule with. I have never encountered a clinic so disorganized and disrespectful to patients. I cannot trust these people with care this important.

The clinic is beautiful, and some staff are kind. I appreciated the LGBTQ+-friendly environment. However, some staff only give generic explanations that show they do not understand how you track ovulation. When I tried to explain that a medication did not work for me, they simply said, “It works.” By the end, we did not feel treated as individuals; instead, we were told what our own experience was.

They only care about numbers. Most fertility clinics are like this—I have worked with several—but this one lacks the motivation and staff to advocate for you. The doctors in particular are cold and do not care about you or your dreams, despite their marketing. It is like working with Amazon to make your dream come true. There may be no good alternatives, but before choosing SRM or a competitor, you should at least know that the doctors truly do not care about you.