의사 소개
카렌 휠러 박사, 미국
우연한 만남이 카렌 휠러의 삶을 바꾸었습니다.
약 십 년 전, 펜실베이니아주 애빙턴에서 산부인과 전공의 과정을 밟던 카렌 휠러에게 난임 진료는 최우선 관심 분야가 아니었습니다. 그러나 난임을 겪던 한 환자와의 특별한 인연이 그의 진로를 바꾸었습니다.
산부인과 수련 당시 젊은 휠러 박사는 애빙턴 메모리얼 병원에서 전공의로 근무한 뒤 수석 전공의가 되었습니다. 그곳에서 임신을 간절히 원하던 다낭성 난소 증후군(PCOS) 환자 마리아를 만났습니다.
마리아는 휠러 박사의 관심을 사로잡았고 마음까지 움직였습니다.
그 일을 겪은 뒤, 사월 11일 생식내분비 전문의로 RMA 필라델피아에 합류한 휠러 박사가 평생 어떤 일을 해야 할지는 분명해졌습니다.
“그때가 선명하게 기억납니다.” RMA 필라델피아의 애빙턴 및 킹 오브 프러시아 진료소에서 환자를 진료하며 검사부터 자궁강 내 인공수정(IUI), 체외수정(IVF)까지 폭넓은 난임 서비스를 제공하는 휠러 박사는 말합니다.
“그때는 2014년이었고, 막 전공의 진료실에서 난임을 겪는 부인과 환자를 더 많이 진료하기 시작한 시기였습니다. 그중 한 환자가 특히 오래 기억에 남았습니다.”
“마리아는 더 이상 의지할 곳이 없었고 저의 도움이 필요했습니다. 저는 마리아가 체외수정(IVF) 과정을 잘 헤쳐 나가도록 도왔고, 서로 깊은 유대감을 쌓았습니다. 함께 노력하며 마리아가 가장 소중히 여기는 목표를 이루도록 돕는 일은 제게 무엇보다 뜻깊었습니다. 마리아는 임신해 아이를 낳았고, 그 후로 여러 해 동안 아들 사진이 담긴 카드를 보내왔습니다. 그 모든 경험은 제 삶을 바꾸었습니다. 그 과정을 함께하면서 이 일을 전업으로 해야 한다는 확신이 들었습니다.”
직감을 따르는 것은 휠러 박사의 삶을 관통하는 한 가지 특징이었습니다.
펜실베이니아주 랭커스터에서 자란 휠러 박사는 늘 자신의 꿈을 좇았습니다. 부모님 모두 대학 교육을 받지 않았지만, 그는 어릴 때부터 과학을 좋아하고 잘한다는 것을 알았으며 대학에 진학하겠다고 마음먹었습니다.
그 생각은 옳았습니다. 2007년, 그는 매사추세츠주 케임브리지의 매사추세츠 공과대학교(MIT)에서 화학 학사 학위를 받았습니다. 이후 펜실베이니아주 피츠버그의 피츠버그대학교 의과대학에 진학해 의학 학위를 취득했습니다.
2012년, 그는 애빙턴 메모리얼 병원에 들어가 마리아를 만났고 산부인과 전공의 과정을 마친 뒤 생식내분비 및 난임(REI)이 자신의 열정이 향하는 분야임을 깨달았습니다.
“MIT를 졸업한 뒤에는 병리 전문의가 되어 연구에 집중하고 싶어서 의과대학에 진학했습니다. 하지만 산부인과 실습을 마친 후에는 빠르게 돌아가는 이 분야와 환자들과 맺는 유대감이 좋았습니다.” 그는 말합니다. “그러다 마리아를 만났고, 난임 진료에 전념해야 한다는 것을 깨달았습니다.”
2019년, 휠러 박사는 웨인 주립대학교와 디트로이트 메디컬 센터에서 생식내분비 및 난임(REI) 전임의 과정을 마쳤으며, 그곳에서 임신 초기 자궁내막 변화에 관한 중요한 연구를 발표했습니다.
그의 연구는 대식세포라는 면역세포를 조사했으며, 임신 초기에 전자간증이 없는 여성보다 전자간증이 있는 여성에게서 대식세포가 면역 관용이 아닌 더 강한 반응성을 보인다는 사실을 밝혔습니다. 이러한 반응성의 원인과 이를 예방하거나 줄이는 방법은 아직 명확하지 않지만, 휠러 박사의 연구 결과는 충분히 규명되지 않은 임신 합병증인 전자간증에 대한 의학계의 이해에 중요한 통찰을 더했습니다. 이 연구로 휠러 박사는 생식연구학회(SRI) 회장 발표자상을 받았습니다.
2019년 팔월, 전임의 과정을 마친 지 불과 몇 주 만에 휠러 박사는 미시간주 트로이의 RMA 미시간에 합류했으며, 이후 줄곧 난임 진료에 종사해 왔습니다. 이듬해에는 미시간주 로체스터의 오클랜드대학교 윌리엄 보몬트 의과대학 조교수로 부임해 전공의들에게 산부인과와 난임을 가르쳤습니다.
이 기간 휠러 박사는 RMA 미시간에서 성공적인 진료 기반을 구축했으며, 2020년과 2021년에 동료 의사들이 선정한 디트로이트 ‘최고의 의사’로 이름을 올렸습니다.
“환자들이 저를 편안하게 느끼는 이유를 생각해 보면, 난임에 관해 우리가 아는 것과 모르는 것을 매우 솔직하게 말씀드리기 때문인 것 같습니다.” 그는 말합니다. “환자들이 자신에게 맞는 선택을 할 수 있도록 질환과 치료 방법을 충분히 설명하는 것을 중요하게 생각합니다.”
“또한 처음 마리아를 대했을 때처럼 모든 환자에게 진심을 다합니다.”
RMA 미시간에서 빠르게 돌아가는 열정적이고 고무적인 이 년을 보낸 뒤, 휠러 박사는 다시 직감의 이끌림을 느꼈습니다. 이제는 고향과 더 가까운 곳으로 나아갈 때였습니다.
펜실베이니아의 가족과 고향으로 돌아가 일상적인 임상 운영과 의사결정에 참여할 수 있는 병원에서 일하고 싶었던 휠러 박사는 RMA 필라델피아에 관심을 돌렸습니다. 이곳이 전공의 시절의 좋은 추억이 깃든 애빙턴 메모리얼 병원과 교육 협력을 시작한다는 소식을 들었기 때문입니다.
몇 달 뒤, 그는 새로운 난임 전문의로 합류해 달라는 제안을 받았습니다.
“RMA 필라델피아에서 일하게 되어 행운이라고 생각합니다.” 휠러 박사는 말합니다. “애빙턴과 킹 오브 프러시아 진료소에서 환자를 진료하는 것은 물론, 필라델피아의 훌륭한 의사들과 협력하고 애빙턴 병원에서 교육을 시작하게 되어 기쁩니다.”
“솔직히 이 모든 경험은 고향으로 돌아와 정착하는 것처럼 느껴집니다.”
휠러 박사는 필라델피아 마라톤을 비롯해 일곱 차례 마라톤을 완주한 노련한 달리기 애호가이며, 한 가지를 더 기대하고 있습니다.
“다섯 살 된 골든 리트리버 클라라와 함께 필라델피아의 달리기 코스를 둘러볼 날이 기다려집니다.” 그는 말합니다. “달리기는 스트레스를 풀고 명상하며 제가 이 일을 얼마나 소중히 여기는지 되새기는 시간입니다.”
“가족은 언제나 제게 중요했으며, 매일 새로운 가족의 탄생을 돕는 것은 꿈이 이루어진 것과 같습니다.”
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Jill Rusas
1년 전
2025.06.14
I remember an ultrasound follow-up when I had nearly lost all hope. Dr. Thorne looked at me, smiled, and said, 'That is a baby...'
9 months later, we welcomed our miracle baby, and we could not be more grateful to RMA. Our family is now complete ❤️
A
Anuolu Aleem
1년 전
2025.06.13
They made a challenging journey feel hopeful and supported. Everyone was kind, professional, and attentive throughout the process. We always felt cared for and fully informed. Words cannot express our gratitude—highly recommended to anyone seeking fertility support.
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Jessica Ford
1년 전
2025.05.27
Dr. Thorne, PA Anu, and the staff were amazing. They helped my husband and me become pregnant quickly and efficiently. The staff, medical assistants, and phlebotomists at the Abington clinic were also very friendly and welcoming. My dedicated nurse Michelle always responded quickly, and on weekdays she always replied the same day. Communicating with Michele was very helpful, especially during such an uncertain time. Dr. Thorne also returned my call quickly when I thought something was wrong. Thank you, RMA! I highly recommend Dr. Thorne and his team!
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Ornella Delle Noci
1년 전
2025.05.02
I had a good experience with the care at RMA, but their office did not communicate in a timely or professional manner. Two months ago, I submitted an affidavit that needed to be signed and notarized, which they had agreed to and we had discussed in advance. Since then, they told me the document was lost even though I provided two copies, gave me conflicting information about where to pick it up, found it again, and repeatedly told me it would be ready soon. Two months later, it is still unsigned, and despite waiting thirty minutes, I could not reach anyone by phone for information. This may sound like something that would not affect your particular situation. In reality, this is a legal matter with a deadline, but the issue could affect anyone who needs to communicate with them about care or records, especially if a timely response is needed. Based on how the office staff handled this, I will not return to RMA.
Update: They called to tell me they mailed the affidavit. We had clearly asked them to call us when it was ready so we could deliver it ourselves. They have no proof of mailing or tracking information.
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Kimberly Boone
1년 전
2025.03.12
My wife and I began this journey on January 6, 2025, hoping she would be pregnant🤰 by at least April. The journey started out very exciting and joyful, but became sad and frustrating as it progressed. After every procedure, test, blood draw, or anything else, nothing was found that should prevent my wife from becoming pregnant🤰. It seems RMA is looking for problems with my wife and giving us false hope!!!! After every test and procedure, everything was fine...except for some minor issues that had to be cleared by her PCP. Every time we take a step forward and think we are ready to begin the process...there is something else!!!!!! A clearance letter from the PCP was provided...oh, that is unacceptable!!!!!!
My wife has had two children, one 10 and one 4, without any problems. We may not move forward😔 They will only find something else to delay us further from starting the process of having a baby👶 What is the point? My wife
has seen the same doctor since she was a teenager. If her doctor cleared her, who are you to say otherwise🤔
You requested two clearance letters, then rejected both. This has brought nothing but stress and frustration. We are close to giving up on RMA and switching to another company that will show us more compassion instead of making us feel the way we do now.
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Julissa Almonte
1년 전
2025.06.27
I do not know how to express my gratitude to the entire RMA team. They completely changed my life—not once, but twice.
Dr. Friedman made my dream of motherhood come true with my first child. His expertise, compassion, and dedication gave me hope when it seemed out of reach.
During my second journey, Dr. Thorne and my amazing nurse Michelle were incredible. They held my hand through every step, every fear, and every question. They gave me the strength, reassurance, and care to believe that a miracle could happen again.
Thanks to them, I am now pregnant with my second child, something I once believed would never be possible.
To anyone considering fertility treatment, trust that you are receiving the best care here. These doctors and nurses are not merely doing their jobs—they are changing lives and creating families.
From the bottom of my heart, thank you for giving me the family I always dreamed of.
2025.08.11
I will try to keep this review objective and fair.
Before choosing RMA, three different couples warned us about different issues. We did not encounter many of the problems they described and were generally satisfied with the medical care. The clinical staff were friendly and did an excellent job throughout.
Our problem was with management, which accepted no responsibility. This was similar to one couple’s experience, although theirs involved medical care and ours involved finances.
In late December 2024, a doctor walked us through the process. She pulled up our insurance information, directly told us that the preliminary work, lab tests, and other preparation were covered, and recommended starting immediately. We knew we had not met our 2024 deductible, but hearing ‘covered’ led us to expect a bill of $50 or perhaps a few hundred dollars. Our December treatment cost more than $1,000. I was shocked but paid it. In March, I described the process to a friend in insurance, whose first question was, ‘You waited until the new year to begin treatment, right?’ Ultimately, patients are responsible for understanding their coverage, and I accept that, but what we were directly told was inappropriate, especially in late December. Several medical and insurance professionals said that if a doctor was going to advise us about insurance and timing, the obvious recommendation should have been to wait until January 1 because this process would generate substantial medical expenses. Most were surprised that a doctor discussed insurance rather than referring us to the financial team. They suggested contacting RMA, explaining the situation, and asking them to waive the final bill of about $700. RMA said they could not waive the patient portion. I tried to understand why, but they only said it was impossible. The professionals I consulted said that made no sense. I returned to RMA and asked for another fair solution. From March or April through August, I discussed the issue with Jodie B. in finance. After countless messages and sporadic replies, they said this week that nothing could be done. In short, they consider it my fault and will do nothing to help find a solution.
I accept my responsibility. In hindsight, it was foolish not to wait two weeks or ask for exact costs, but RMA advised us to start in December and said it was covered. I trusted their guidance, and that was my mistake. I still believe they could do something; I even suggested a credit toward future services.
Based on the feedback we received about RMA, people should remember that some organizations put patients first and others put business first. Our issue was financial, but it resembles other feedback we heard about RMA. Be very careful when working with them, because business comes first.
I still believe RMA can correct this situation and hope they will contact me if they want to resolve it.
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Nallely Hernandez
1년 전
2025.09.06
Dr. Thorne is wonderful. I could not have found a better doctor.
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Ernesto Tagwerker
10개월 전
2025.11.12
I truly cannot put into words how grateful I am to the entire RMA team. They completely changed my life.
Because of them, we now have a healthy, beautiful baby boy—everything we dreamed of.
If you are considering fertility treatment, trust me: you are in safe hands. The doctors and nurses do more than treat patients; they help build families.
Thank you from the bottom of my heart for helping make my dream come true.
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Katie Korsyn
9개월 전
2025.12.11
I had an excellent IVF experience under the care of Dr. Gutmann and the RMA team. The doctors were always happy to answer any questions or concerns. I had worried that the process would be very difficult, but my interactions with the team left me feeling hopeful and highly supported. I have recommended her to friends.
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GOld KInder
8개월 전
2026.01.07
My husband and I, both 24, came to RMA simply to ensure we could have healthy children in the future. I had a prior injury and had been taking birth control. After several painful, extensive tests, I was told I was very healthy with no problems. The only possible concern mentioned was my husband's potentially low sperm count, but even that was unconfirmed and needed repeat testing.
From the beginning, I clearly told everyone I spoke with, including Dr. Thorne and the financial department, that we were young and healthy and could not afford any out-of-pocket costs. We paid high insurance premiums, and I stated that I would only accept tests and treatments fully covered by insurance.
During more than a month with this practice, communication was terrible. RMA said it had a team of about nine people, but it was almost impossible to reach Dr. Thorne, the financial department, or any staff member when needed. Calls went unanswered, and no one could be reached directly. The portal was the only workable option, and even there replies took days.
Courtney Blair in finance was especially difficult to reach. After about a month, they told me IVF was my only path to pregnancy, even though they repeatedly said I was healthy and the only possible issue was my husband's sperm count.
More concerning, I knew nothing about IVF at the time and specifically asked them to explain the process, risks, alternatives, and disadvantages. They never mentioned anything negative or any concerns. Instead, they heavily promoted IVF, which I found very unprofessional for a young, healthy patient. I had to do all the research myself, showing that education and patient care were not priorities.
Only after IVF was mentioned did I finally reach someone in finance. I asked them to call my insurer with me to verify costs and coverage. I then learned that most procedures were not covered, I could receive bills for unknown amounts, and IVF itself was not covered and would cost $20,000. When I asked why I had previously been told there would be no out-of-pocket costs, they said it was a mistake and offered nothing beyond an apology.
I immediately stopped working with RMA. Months later, I received several bills totaling nearly $2,000 out of pocket. Some were lost in the mail and sent to collections, causing further unnecessary stress.
Worse, only one month later my husband and I conceived naturally without IVF.
No one explained IVF objectively or transparently. Once it was recommended, I began receiving daily calls that felt aggressive and sales-focused rather than supportive or medical.
For such an expensive practice, RMA urgently needs to improve communication, transparency, and patient education. This experience made me feel they cared about money rather than medicine. If you are young and healthy, I do not recommend wasting your time or money here. Most importantly, stay in contact with both the clinic and your insurer while verifying coverage. I was left with only an apology and bills I could not afford.
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Matthew Rothstein
1년 전
2025.05.07
The lack of consistent communication is alarming. I received a scan I did not request without being told why, and only after going to the hospital was I informed that it was not covered by my insurance at all. If I had not strongly advocated for myself, they would have sent me down the path of sperm freezing that I did not need. They care more about extracting money than tailoring treatment to your actual needs.
2025.05.07
I had a wonderful experience undergoing a diagnostic procedure with Dr. Castelbaum and his team. From the moment I walked in, nurse Amanda, who guided me through intake, made me feel completely at ease. During the procedure, she even sat beside me and offered calm, encouraging words that truly helped settle my nerves.
Dr. Castelbaum was very patient and reassuring, answering all my questions about the procedure. Not only does he have an excellent bedside manner, but he also has a great sense of humor! He promised the procedure would be quick and painless, and he absolutely delivered. I am very grateful for the care and compassion I received at RMA KOP. Highly recommended!
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Leisha Noble
2년 전
2024.12.30
So fortunate to have found this clinic! I feel that the doctor genuinely cares about me and what is best for me!
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Brianna Hobbs
2년 전
2024.12.10
I highly recommend RMA. Dr. Thorne is wonderful, and the nurses always go above and beyond. Our experience with RMA and Dr. Thorne was not as difficult as many people's, but what truly impressed us was how well they listened. They listened to my husband's concerns and mine. After two devastating consecutive miscarriages, I knew I could not emotionally endure another unexplained loss. This is where Dr. Thorne stood apart: he heard me, advocated for us, and understood that I needed additional care to sustain a healthy pregnancy. I am so grateful that he accepted me as a patient and explained every possible cause. Even though we did not need any intervention, the peace of mind during early pregnancy helped us tremendously. We are deeply grateful to the RMA team. We have just welcomed our second son.
Thank you to the team here! If you are struggling to become pregnant, I highly recommend this team!
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clarina harris
2년 전
2024.11.28
From day one, I was treated like family. I felt supported and loved. When my first transfer failed, I was heartbroken, but they were determined to help me and would not give up. I am now six months pregnant with my daughter. I am so grateful to RMA and God! Definitely recommend!!!
Update: I had my daughter. She is two months old and beautiful.
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ramina khanataev
1년 전
2025.08.14
It was a pleasure working with him for more than two years. He listened carefully to all my concerns and considered every question and suggestion. He collaborated with me on the treatment plan and was very receptive and accommodating. I never felt dismissed. The nursing staff were also excellent and communicated very well.
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Nikki Dhawan
12개월 전
2025.09.19
After struggling with infertility for years, I cannot express how grateful I am to have found Dr. Gutmann and her outstanding team at RMA. From the first consultation, she made us feel heard, supported, and hopeful. Dr. Gutmann and her team patiently explained every step of the IVF process and addressed all our concerns with empathy and professionalism. RMA's commitment to personalized care made all the difference. Our nurse Jenna was wonderful, and words cannot express our gratitude for the support she and Dr. Gutmann provided through everything from the initial diagnosis to the ups and downs of treatment. Thanks to their care and dedication, we now have our beautiful rainbow daughter! If you are on the difficult infertility journey, I highly recommend Dr. Gutmann. Her professionalism, compassion, and expertise gave us the greatest gift—our growing family. Thank you, Dr. Gutmann and team, for making our dream come true!
E
Elizabeth Craighead
5개월 전
2026.04.17
Dr. Gutmann made an excellent impression at my first appointment. She was patient, candid, and understood my perspective. I never felt rushed and left with a better understanding of my condition and more treatment options. I could tell she genuinely cared about me.
M
Moira Gassenmeyer
5개월 전
2026.04.14
I just completed the financial consultation, and now I understand why they would not send the information by email. Embryo development alone costs $16760... and the transfer is another $4900.
Outrageous profiteering! Goodbye!
A
Alaina Pollock
1년 전
2025.06.03
I have nothing but praise for RMA overall. Langhorne was my primary location, but I went to KOP/Wayne several times. The nurses, nurse practitioners, physician assistants, doctors, anesthesiologists, financial counselors, and front desk team—everyone was extremely helpful. Honestly, I had no expectations for the experience because I had heard poor stories from friends about other providers in the tri-state area. My expectations may have been easy to exceed, but they were exceeded by a wide margin. I truly have nothing but praise. The healthcare system is a mess, but RMA makes it a little better and genuinely makes you feel that your experience and well-being matter. Note: this was for egg freezing, but I have heard they are also excellent for other procedures and needs!
A
Allison Moore
1년 전
2025.04.26
The RMA Langhorne team will always hold a special place in my heart. I was a patient there for 1.5 years and underwent multiple fertility treatments under their care. Dr. Wheeler and my nurse Charlene helped me through the hardest part of my fertility journey. I am incredibly grateful that I finally became pregnant during my third IVF cycle with this team. They quickly became like family, and I cannot thank them enough. They truly care and want to see you achieve the pregnancy you hope for. If you are struggling with infertility, you will be in excellent hands.
C
Carla Willis
1년 전
2025.04.04
My partner and I had an amazing experience. Everyone was very patient and provided a great deal of information and support. The staff always made us feel comfortable and safe. We worked with Dr. Gutmann, who was wonderful and extremely thorough. We are truly grateful and fortunate to have finally crossed the finish line. We recommend RMA to anyone who wants to become a parent because they get the job done. What a wonderful experience! Thank you!
E
Erin McCue
1년 전
2025.04.04
I am only halfway through the process, but I have had a great experience. I feel fully supported. My previous experience at Shady Grove was terrible. My privacy was violated, and I was called a monster. My experience at RMA has been completely different. I am so glad I came here.
J
Jason Gordon
1년 전
2025.03.27
RMA Philadelphia is amazing. Thanks to their team, we have a beautiful baby boy! We will always be grateful!
A
Allison Walsh
11개월 전
2025.10.22
Do not come here. I am not even a user of this site, yet they mistakenly charged my FSA card. It took weeks to resolve, with extremely slow responses, accountability, and processing.
I do not know how they unlawfully obtained my card information from another organization, as I never authorized anyone to store it. If they cannot properly safeguard financial information, I would not trust them to store personal information.
2025.05.10
ETA: Unfortunately, I have to change this to one star. I cannot recommend RMA until they get their billing and claims processes in order. The finance department knows nothing about bills or claims. They send you from one person to another and eventually have you contact billing, but those staff members often know nothing either. After months of RMA continuing to submit claims to an insurance company I had never heard of, despite my repeatedly providing the correct insurance information, I still have no resolution. It is truly a shame that management has made no attempt to address these systemic problems.
ETA: Unfortunately, I have to revise my previous review below from 5 stars to 4. I recently had many problems with the finance department, including their billing the wrong insurance company for some procedures, oddly not all, and difficulty communicating with them. I spent over a month trying to get an answer to a simple question. RMA also failed to submit a claim, and the filing deadline has now passed. Finance is a weak point for an otherwise excellent clinic.
Previous review:
Overall, I had a wonderful experience at RMA. Dr. Gutmann listened carefully to my goals and provided expert advice about my options. She always made it clear that the steps I took were ultimately my choice.
At age 40, I became pregnant on my first IVF attempt. I am very grateful to the doctor and staff for all their help.
Some staff members were not as helpful as others, but that is true anywhere you visit or visit frequently. Overall, I was deeply impressed by the doctors' and staff's knowledge and patient-centered care.
Regarding the staff, I have to say that I was especially impressed by the kindness of Margot (sp?), Jen, and a senior nurse named Jen.
There is one major area for improvement: their app for tracking results and their email. The app resets with every cycle, so you have no information from previous cycles. Incredibly annoying! As for email, when they force you to use the app to communicate, messages are almost unreadable because the font is so small and there is no way to enlarge it, even by increasing the phone's font-size setting. In addition, when they do use a separate email system outside the app, it deletes emails after a few months, again making it very difficult to track progress, find previously provided information, and more. These issues truly need to be fixed. But ultimately, I am about to become a mother, so they did not stop me.
J
Janice Whang
2년 전
2025.01.19
Currently 23 weeks pregnant and could not have had a better experience. Everyone was extremely knowledgeable, friendly, and helpful throughout the process. Thank you, RMA!
D
Devon Johnston
2년 전
2024.11.20
I love RMA. They are not only responsive and kind, but also thorough in their process. After 5 failed IUIs at Penn Fertility, I switched to RMA. After one IUI at RMA, I am now pregnant! They monitored me closely and were excellent at answering every question I asked.
If anyone is struggling at another clinic, consider switching to RMA.
Update: I am pregnant for a second time, this time through IVF, and became pregnant on the first attempt at RMA. They are like family now :)
A
Ashlyn Murphy
2년 전
2024.10.19
I could not have asked for better, more professional, or more expert care.
S
Stefan Durek
2년 전
2024.10.01
The professionalism and warmth are exactly what you would expect from a service like this. Thank you all so much.
2025.08.11
I will try to keep this review objective and fair.
Before choosing RMA, three different couples warned us about different issues. We did not encounter many of those problems and were generally satisfied with the medical care. The service staff were friendly and did excellent work.
Our problem was with management, which accepted no responsibility. This resembled one couple's experience, although theirs was medical and ours financial.
In late December 2024, a doctor explained the process and pulled up our insurance on her computer. She directly stated that our preliminary work, laboratory tests, and other preparation were covered and recommended starting immediately. We knew we had not met our 2024 deductible, but hearing ‘covered’ led us to expect a bill of $50 or perhaps a few hundred dollars. Our December care cost more than $1,000. I was shocked but paid it. In March, an insurance-industry friend heard the story and immediately asked whether we had waited until the new year to start treatment. Ultimately, patients are responsible for understanding coverage, but what we were directly told was inappropriate, especially in late December. Several medical and insurance professionals said that if a doctor was going to advise us about insurance and timing, the obvious recommendation should have been to wait until January 1 because many medical expenses were expected. Most were surprised the doctor discussed insurance rather than referring us to the financial team. They suggested explaining the situation to RMA and asking them to waive the final bill of about $700. RMA said they could not waive the patient portion but would not clearly explain why. The professionals I consulted said this made no sense. I returned to RMA asking for another fair solution. From March/April through August, I discussed this with Jodie B. in finance through countless messages and intermittent replies. This week they finally said they could do nothing. In short, they consider it my fault and will not help find a solution.
I accept my responsibility. In hindsight, it was foolish not to wait two weeks or ask for exact costs, but RMA did recommend starting in December and said it was covered. I trusted their guidance, which was my mistake. I still believe they could offer some remedy, even a credit toward future services.
Based on our experience and other feedback, remember that some practices put patients first and others put business first. Our issue was financial, but it resembles other feedback about RMA. Be very careful when working with them because business comes first.
I still believe RMA can correct this situation and hope they will contact me if they want to resolve it.
J
Janae Jones
1년 전
2025.08.08
Despite low odds, my egg retrieval and embryo transfer went wonderfully and resulted in a successful pregnancy. My baby was born early this summer. Dr. Gutmann is the best, and I will definitely return to him when we decide to grow our family again.
R
Ruthanne Tarantino
12개월 전
2025.09.25
As a patient, we have the right to our medical records under HIPAA in 30 days. I had an absolutely terrible time trying to get my medical records sent to my new provider. The admin of this company is a mess and extremely unprofessional (read, not the receptionists, but everyone behind the scenes). My persistent requests to get my medical records sent to my new doctor were handled poorly, including multiple calls for over a month and often I have been treated like I was calling for the first time. I was told all medical records are centralized and was the reason why my request was taking so long. It's 2025, with everything digitized I do not see an excuse for a delay like this, especially when I am relaying the request was urgent.
The customer relations manager I spoke to initially apologized, but quickly fell off and was rude, dismissive, and passed the buck of trying to resolve the issue I was having. I called them saying my new clinic still had not received my files. They just said "they had been sent" and like they did the best they could. The task had not been completed! I told them, despite them "being sent," my new clinic still had not received them! They refused to work with me to solve the issue and acted like what I was requesting was impossible.
Their unprofessionalism cost me time, money, and a DELAY IN MY FERTILITY JOURNEY.
This is what you are dealing with if you are going to RMA.
I'm sure you could go there and get good results, but if THIS is how this SIMPLE ISSUE is being treated, I cannot imagine how other things behind the scenes are being handled.
I originally wanted to leave this clinic because of the false advertisement of the "Center City" location. If you need any testing or treatments done on the weekend, you need to go to Wayne, PA. I live in Center City and do not have a car. This should have been communicated more clearly to me when I started my journey. If they saw my address, they should have raised more of a flag to me. Instead, it was clear they just wanted my money. This location issue is why I initially wanted to leave. I would have left quietly if that was only the case.
However, with this medical records delay and HIPAA violation, I am glad I did not give them the business of my future treatments.
S
swathi muppalla
11개월 전
2025.10.23
Thank you to Dr. Gutmann and his team for the attentive care, guidance, and support throughout my IVF journey. I will always be grateful for the doctors' care and support. Thank you for making our dream come true.
D
Darsi Pitchon
11개월 전
2025.10.22
⚠️ Do not go to RMA if you hope to use insurance, including Jefferson fertility insurance.
(Or if you would rather feel like a patient than an item on a factory conveyor belt.)
Jefferson should be ashamed to be associated with this profit-driven machine masquerading as an academic medical center. You would think that because RMA carries the Jefferson name, it would be a Tier 1 facility under Jefferson's top insurance plan, which includes fertility benefits with a $20,000 lifetime maximum.
Wrong.
Even with the best Jefferson plan, your insurance is almost useless here. Every visit, including ultrasounds, requires a $25 copay, usually followed by less than five minutes with a doctor or nurse practitioner. For an egg retrieval costing more than $6000, insurance covered only $253 and only 2 days of a 12-day medication course. Yes, the $6000 "lifetime maximum" covered about two days of medication. That does not include anesthesia fees and other "surprises" that appeared later.
Their finance department moves with lightning speed to send bills or demand cash payment before your next appointment, after you have started medication. Do they show compassion or transparency or provide practical insurance guidance? Not at all. Once you begin the procedure, they add a procedural "deductible" that is somehow Tier 3, even though the procedure is performed at what they call their Tier 1 clinic.
Complete scam artists.
Do not be misled by the Jefferson branding. RMA is a national for-profit organization that uses academic credentials as a façade, prioritizes cash, and preys on hopeful women during one of the most emotional and vulnerable periods of their lives.
They charge boutique prices but feel like a walk-in clinic, with unfamiliar faces coming and going, rushed visits, and a finance team that can quote your payment plan precisely but cannot explain your coverage. When I asked which services were covered and which were not, my financial contact Janelly told me, "You have to ask your insurance company." My insurance company, of course, said everything appeared to be Tier 1, including the Wayne clinic where the procedure was performed.
I waited a year for an egg retrieval because I thought my top-tier Jefferson insurance would offset the cost, and I was profoundly disappointed. Angry does not begin to describe it. Communication was terrible. When I asked about the center's complication rates, after receiving hours' worth of contracts stating that RMA was not liable even for negligence, I received no response. No one proactively discussed my cycle, and every visit felt rushed and impersonal.
The entire process felt like a scam in a white coat.
Please do yourself a favor and choose a genuinely patient-centered, Tier 1 fertility center, such as Penn Fertility Care or Main Line Fertility in the Philadelphia area. I only learned that these were Tier 1 by speaking directly with my insurance company. I wish someone, especially my doctor, had told me a year earlier. She knew I had diminished ovarian reserve and wanted to wait until my fertility insurance became active before beginning treatment, but she never mentioned that RMA is essentially cash-pay even under Jefferson's "best" plan.
Had I known, I could have made a better decision: either pay cash earlier for a higher potential return or seek higher-quality care elsewhere with lower out-of-pocket costs. I now realize I am not the only person with this experience. I had seen similar reviews, but assumed that with Jefferson insurance, the most "Tier 1" facility would surely be a Jefferson-affiliated one.
Wrong. Wrong. Wrong.
I hope this helps others avoid the same mistake. Penn Fertility Care is a nonprofit academic institution, and if this experience had not left me completely fed up with the entire treatment process, I would seek future treatment there.
A
Andrea Collins
11개월 전
2025.10.04
Scheduling an appointment here is a nightmare. My mother waited several weeks for an initial appointment, only for it to be canceled without warning. When she finally got in, the doctor seemed unprepared and indifferent. This poor scheduling and lack of care are simply unacceptable in this field.
P
Paula Whitaker
11개월 전
2025.10.04
The staff at RMA Philadelphia were very cold during my consultation. They rushed through the explanation and seemed unconcerned about my worries. My wife left more anxious than when we arrived. You would expect a fertility clinic to be compassionate and patient, but this clinic was exactly the opposite.
P
Positive vibes
9개월 전
2025.12.15
I spent two years receiving infertility care at RMA Philadelphia, including one full year of IVF. I was treated like a nameless patient, and my ‘plan’ was a flowchart with no personalization. They recommended a surrogate because pregnancy was supposedly very unlikely. Instead, I sought a second opinion from Dr. Manara in Voorhees, New Jersey. After one month and one embryo transfer, I became pregnant; my daughter is now five months old. I regret the time wasted at RMA but am grateful things improved despite their inability or unwillingness to help. Thank God.
C
Caitlin Wraith
9개월 전
2025.12.11
Dr. Gutmann is a professional and highly capable physician. She made an enormous, positive difference in my life. I trust her completely.
R
Rachel Blumenfeld
10개월 전
2025.11.26
After more than a year of trying and an early miscarriage, Dr. Gutmann and the RMA team helped me welcome my now five-month-old baby. There were minor billing issues, but they resolved them promptly. Patients should research, track insurance benefits, and communicate directly with insurers to ensure accurate billing. Staff at the downtown and Wayne clinics were friendly, welcoming, and supportive. We will always be grateful to RMA and recommend them without hesitation.
B
Brandon Levy
6개월 전
2026.03.06
We paid $18,000 out of pocket. They also send us an annual storage bill. If you had asked whether we needed storage, we would have said 'no' long ago! Let us grieve in peace! This is so painful.
J
Joe Rinaldi
7개월 전
2026.02.06
Update: We spoke with clinic director Joe Maloney, who was very understanding. With his help, we resolved the issue and restored our trust in RMA.
Our experience ultimately became disappointing because of misunderstandings about billing and insurance. Before testing, we were repeatedly told, verbally and in writing, that this provider was Tier 1 under our insurance plan. We proceeded based on those assurances.
Afterward, we were told the provider was actually Tier 2 and that our costs would be much higher than expected. They said the insurer had provided incorrect information, but unfortunately RMA did not proactively resolve the issue and passed the charges on to us.
Although the staff were responsive, we trusted the information they gave us and felt misled by the process.
2026.02.20
I scheduled an initial consultation, but after reading something the doctor had said, I felt uncomfortable. Combined with some unpleasant experiences I had previously had in this country, I decided to cancel the appointment in time. The concept of patient service here is almost nonexistent: there is a lack of professionalism, the supposed empathy feels insincere, and they seem more concerned with collecting money than listening to or helping patients.
I canceled within the required period, but I still receive daily payment demands by text and email for a consultation that never took place. I find this extremely disrespectful, and it further confirms my previous negative impression.
I hope they improve their customer service and processes, because situations like this only increase patients' distrust.
A
andrew martines
4개월 전
2026.05.10
Dr. Gutmann took excellent care of us throughout the process. She is candid and direct. We are very grateful for her personalized care and will always appreciate her and RMA. The financial team, nurses, and our assigned coordinator, TiQueen, also made an excellent impression. After trying different clinics for two years without success, we came to RMA, and our dream of becoming parents has finally come true. We will meet our little one in November.
K
Kristy Welsh
3개월 전
2026.06.05
I will always be grateful to RMA Philly! Dr. Lange and my nurse, Heather, were both incredibly helpful. Dr. Lange was very efficient from the start. I came to RMA because I was worried about becoming pregnant due to my highly irregular cycles, even though my husband and I had not been trying for very long. I was afraid she would make me wait a year because everything online says to see a doctor only after trying for some time. To my surprise, Dr. Lange was very proactive. We immediately did bloodwork, which revealed that I had hypothyroidism! I then started taking levothyroxine (Euthyrox). Once my thyroid hormone levels returned to normal, we began treatment. Fortunately, I became pregnant after one cycle of letrozole and Ovidrel for ovulation induction. Heather is the real star! She shared all my test results with me and answered every question I had. The entire team was wonderful and very supportive. I would recommend this clinic to anyone trying to become pregnant!
2026.05.27
This center provides highly skilled, ethical care. Many thanks to Dr. Gutmann and all the staff at RMA Philadelphia and King of Prussia for making my dream come true. Thank you so much!
J
Jacqueline
8개월 전
2026.01.03
Dr Wheeler is incredible. She and her staff are wonderful to work with through such an emotional process. I liked that she we went step by step through everything with us instead of feeling overwhelmed with all the possibilities from the start. We are so thankful for her help getting pregnant and highly recommend!
L
Lamees Jimenez
10개월 전
2025.11.20
I do not know where to begin 🙌🏼 I am immensely grateful to Dr. Wheeler. She is exceptional. Throughout my care, she was consistently patient, attentive, compassionate, and warm in her communication. She explained everything clearly, patiently answered questions, and made me feel truly supported. Her professionalism and empathy brought great comfort during a potentially stressful and anxious process. I appreciate her dedication and excellent care. She discusses the options with you and presents them thoughtfully. I highly recommend her to anyone seeking a knowledgeable, caring fertility specialist. Thank you for everything, Dr. Wheeler.
S
2025.08.01
We had a wonderful experience working with Dr. Wheeler. IVF was our only option on this journey, and we are now 19 weeks pregnant. I am grateful to her and her team for giving us the opportunity to become parents.
G
Gabrielle Cornfield
3년 전
2023.07.18
From the first appointment, Dr. Wheeler and her staff have been a pleasure to work with. They respond almost immediately, answer your questions, and make you feel comfortable throughout treatment. Most importantly, they listened to my concerns and preferences and took them seriously. All of this led to my becoming pregnant during my second round of fertility treatment! I cannot recommend Dr. Wheeler and her team highly enough.
T
Tiffany Day
3년 전
2023.07.18
I just love Dr. Wheeler! I transferred to her from another fertility clinic, and it was the best decision I made. I wish I had come here all along. The first time I met her, I knew this would be great! She listens to everything and guides us toward the right choices. I am so grateful to her and the rest of the staff for making me feel so comfortable and welcome.
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Caitlin Lally
3년 전
2024.02.13
I am very satisfied with my experience at RMA Langhorne.
Dr. Wheeler is warm, attentive, and caring, and fully committed to helping you navigate your fertility journey successfully. She always patiently answered all my questions throughout the process. Dr. Wheeler is a kind, knowledgeable, and talented physician who loves her work and cares about her patients. Every staff member at RMA Langhorne, including the office staff, Yasmeen, the nurses, especially Gina M, the phlebotomist Liz, and patient navigator Alessandra, was exceptionally courteous and caring. They are highly professional and respond quickly to questions through both the online portal and by phone. I wholeheartedly recommend Dr. Wheeler and RMA Fertility Langhorne without reservation.
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1151 Old York Rd, Abington, PA 19001, 미국
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